How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
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How to leverage customer feedback for improved marketing engagement
15:48
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Episode web page The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. …
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How to demystify Information Architecture for improved user experiences
36:31
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> Episode website < The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the busines…
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Embracing Humanity-Centered Design with Don Norman
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Join us for a profound conversation with Don Norman, a pioneer in user experience and human-centered design. In this episode, Don unpacks the essence of staying curious throughout life, rethinks traditional design principles in favor of humanity-centered approaches, and examines the evolving role of AI in design. Episode website ---- The Human Insi…
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Thrive in UX by adding survey mastery to your skill set
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Episode web page In this enlightening episode of Insights Unlock, we sit down with Jennifer Romano, a seasoned UX leader with experience at tech giants like Google, Facebook, and Instagram. Hosted by Lija Hogan, this discussion delves into the current challenges and promising future of the UX industry, the evolving job market, and the increasing re…
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What to consider when designing your augmented future
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Episode web page In this Insights Unlocked episode, UserTesting’s Andy MacMillan talks with David Rose about designing our augmented realities and what UX designers, product leaders and others should consider as they take on that challenge. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, t…
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How to transform your UX design process with continuous customer feedback
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Episode web page In this Insights Unlocked episode, UserTesting’s LeTisha Shaw talks with REI’s Monique Lalonde about their continuous interview program with customers to support the product development life cycle. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is…
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Navigating the Future of UX Research: Insights from Dave Hora
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Episode web page In this Insights Unlocked episode, Andy MacMillan, CEO of UserTesting, talks with Dave about the rapidly transforming UX research landscape, shedding light on how technological advances are reshaping our approach to understanding user experiences. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is he…
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How to succeed as a solo UX designer and product developer in 2024
25:03
25:03
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Episode web page In this Insights Unlocked episode, UserTesting’s Sean Treiser talks with UI/UX and product designer Karla Fernandes about designing, developing, testing and launching products on your own. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annu…
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In this Insights Unlocked episode, UserTesting’s CEO Andy MacMillan talks with Chris Messina, co-founder of the Ride Home AI Fund. They discuss AI’s rapid integration into our lives; ways in which AI will revolutionize work; the key elements of a successful product today; as well as Chris’s investment strategy for AI startups.…
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How UX Research for AI and machine learning (ML) is different from UX Research for design
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In this Insights Unlocked episode, Lawrence Williams talks with Dawn Procopio, founder and principal UX researcher at AI-Ethicist.com. They explore the critical role of UX researchers in ensuring that machine learning models are human-centered and ethically sound.By UserTesting
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Supercharge your research with intentional (and connected) note-taking
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In this Insights Unlocked episode, UserTesting’s Lija Hogan talks with Jorge Arango, author of the new book Duly Noted: Extend Your Mind Through Connected Notes. They discuss the power of note-taking to help you be more knowledgeable and creative, both at a personal level and collaboratively with teams.…
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How to build products customers actually love with continuous discovery
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21:49
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In this Insights Unlocked episode, Teresa Torres — author of Continuous Discovery Habits, which has now sold more than 100,000 copies — talks about the importance of customer input earlier in the product development lifecycle to better dial in product market fit and reduce wasted costs. Teresa has coached hundreds of teams at companies of all sizes…
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In this episode of UserTesting’s Insights Unlocked podcast, Andy MacMillan talks with Pablo Stanley about AI’s impact on design. Pablo is the founder or co-founder of several design brands, most recently Bueno and the Musho AI plugin for Figma. Previously he was a lead designer at InVision, as well as a staff designer at Lyft and Udemy. He teaches …
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Create an internal Insights Council to inform and influence business decisions
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In this bonus episode, we look back to our conversation from Season 6, Episode 53 with Monal Chokshi, Head of Research & Insights at Dropbox. In this clip, Monal shares tips for anyone looking to build a research team from the ground up at a company, as well as tips for next leveling a research team that already exists. She also explains how she cr…
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UX Research - Less Order Taking, More Strategic Advising
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In this bonus episode, we look back to our conversation in Episode 87 with Ari Zelmanow and UserTesting’s Michelle Huff. Ari is a former police detective turned UX researcher and now leads User Experience Research at Twilio. In this clip, Ari explains why he thinks we need to reinvent UX researchers role within organizations to be less of a service…
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Welcome back to Insights Unlocked. Our next season kicks off in a few weeks with some incredible guests such as Judd Antin, Jennifer Romano, Teresa Torres, and Pablo Stanley among others. In this episode, we look back to our conversation in Episode 17 with Christian Idiodi, Partner at Silicon Valley Product Group. We ask him about how teams and ind…
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Down time during the holidays? Update your portfolio or LinkedIn profile
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Welcome back to Insights Unlocked and a very happy holidays to everyone. For many people, the holiday season is a time for taking a break from work as we visit friends and loved ones and otherwise recharge our batteries. In this short encore episode, we listen to the conversation UserTesting's CEO Andy MacMillan had with Sarah Doody from Career Str…
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From idea to prototype: a step-by-step process for innovative digital product design
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In this episode, UserTesting’s Lija Hogan talks with Leeyat Tessler, Senior User Experience Researcher at Capital One's Innovation Lab. Leeyat provides an inside look into the Lab's purpose-built space, where groundbreaking digital products are born. From initial research to the Wizard of Oz testing, they explore the intricacies of UX research and …
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Building a customer feedback loop for your startup or small business
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In this Insights Unlocked episode, we talked with Siena Hickey from Sanzo Strategy Group about why startup founders should lean into talking with their customers more, and what the risks are if they don’t. Siena has consulted brands across America, Europe, Asia, and Africa on the nuances of product market fit. Customer feedback allows you to identi…
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Fostering human connection for hybrid and remote design teams
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In this week’s Insights Unlocked, Alex Mullans, product lead at Figma, provides insightful perspectives and strategies for maintaining human connections in remote design teams during his conversation with Liz Miller, vice president and principal analyst at Constellation Research.By UserTesting
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Driving global social change through research and design
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By UserTesting
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A 2-step matrix for making customer insights more actionable with Aline Thomé from Raiffeisen Bank International
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In this week’s Insights Unlocked, we chat with Aline Thomé, a senior UX/UI designer at Raiffeisen Bank International about the challenges she faced introducing UX research to a large and established international organization, highlighting the importance of resilience. The Austrian banking group operates 13 subsidiary banks in Central and Eastern E…
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How can AI elevate your UX Design? Insights from Chief Scientist Ranjitha Kumar
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In this Insights Unlocked episode, Liz Miller interviews UserTesting’s Chief Scientist Ranjitha Kumar about her unique perspective on integrating AI and machine learning (ML) into UX and experience research.By UserTesting
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Running a beta pilot to successfully launch a (hardware) product
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In this Insights Unlocked episode, Anne Wilbers, a Senior Design Researcher at Canopy, shares her experiences UX testing the new Canopy Pickup Cam system ranging from the installation guides, hardware, app, website landing pages and more. The Canopy Pickup Cam is a smart security camera that works for most trucks. Theft from trucks and other vehicl…
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Leveraging the 6 UX bottlenecks to transform your business
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In this episode of Insights Unlocked, Liz Miller from Constellation Research talks with Dr. David Evans, a Senior Research Manager at Microsoft and author of Bottlenecks: Aligning UX Design with User Psychology. Listen to their conversation to get a better understanding on why certain designs work and others fail and what that may mean for your org…
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Unlocking success: navigating product pitfalls by implementing customer-centric design
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24:49
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By UserTesting
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Putting AI to work in Experience Research with Katie Cook from Adobe
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In this episode, Constellation Research’s Liz Miller talks with Adobe’s Katie Cook about AI, how workflows are changing for designers and researchers, adn her tips for better cross-functional collaboration. Enjoy the show.By UserTesting
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From friction to fortune: the art of gaining executive buy-in for experience research
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Teams often tell us they have trouble connecting the dots between business value and experience research. Whether you’re a marketer, UX practitioner, or project manager, you should be working to match what you do with measurable business results. In this week’s Insights Unlocked, UserTesting’s Chief Operating Officer Josh Maltz talks with UpTop's C…
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Uplevel your digital marketing with creative and prototype testing
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In this week’s Insights Unlocked, UserTesting’s Paige Musto talks with Kristy, a senior manager for digital intelligence and optimization at F5. Their conversation was recorded at UserTesting’s The Human Insight Summit (THiS) in Seattle last month. They touch on various topics related to digital marketing, including creative and prototype testing, …
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Delivering a better omnichannel customer experience with Andy Parquette from Panera Bread
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In this week’s Insights Unlocked, Liz Miller from Constellation Research chats with Andy Parquette, a senior UX designer at Panera Bread, about the ever-evolving landscape of experience research, innovation, and the challenges of designing digital experiences for diverse audiences. Their conversation took place at The Human Insight Summit (THiS) in…
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How structured collaboration improve cross-team alignment in UX
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In this week’s Insights Unlocked, UserTesting’s Sean Treiser talks with Deborah Roberts, about bridging the silos that can often occur within teams and departments. They offer up a range of actionable tips including using structured collaboration tools like FigJam, using visuals like journey maps or highlight reels and making sure to tie it all bac…
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Generative AI: hype or the future of customer experience?
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In this episode, UserTesting’s CMO Michelle Huff talks with Liz Miller from Constellation Research about generative AI, unraveling misconceptions surrounding it, and exploring its profound impact on marketing and customer experience. Among the items they discussed, included: Misconceptions about generative AI Generative AI and storytelling Generati…
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Unleashing the power of research across your organization
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In today's episode, UserTesting’s Lisa Lloyd talks with Behzod Sirjani about democratizing research across the org, measuring research’s impact, how to tackle diversity and inclusion in research practices, overcoming resistance to research, and creating a go-no-go decision making framework. Behzod is founder of the Yet Another Studio consultancy, w…
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In this Insights Unlocked episode, Mike McDowell, a senior solutions consultant at UserTesting, interviews Mireya Arteaga from GoDaddy about actionable research tips any small business, side hustle or even Fortune 100 company can employ. Mireya is a lead CX researcher with GoDaddy with 12 years experience in customer experience, messaging, and opti…
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Unlocking insights through strategic internal research
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In this week’s 🎙️🔓 Insights Unlocked, the topic of trust-building through internal research took center stage. The conversation between UserTesting’s Michael Mace and Adrian Howard shed light on the significant impact of understanding internal dynamics and using UX methodologies within organizations to foster collaboration, innovation, and success.…
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Why you need to build a future-ready strategic insight and foresight team
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In this episode of Insights Unlocked, UserTesting’s CMO Michelle Huff talks with Ari about why organizations should be turning their UX research function into future-ready strategic insight and foresight teams (SIFT). "Ari’s perspective challenges the status quo and encourages us to rethink how we approach UX research," Michelle said. "By transform…
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Avoid costly rework by designing for the smallest possible thing
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In this Insights Unlocked episode, Andy MacMillan talks with Laura Klein, a veteran in the experience research space, known for her expertise as an author, UX researcher, engineer, and product manager. They discuss the concept of designing for the smallest possible thing to avoid the cost of rework in product development. Laura emphasizes the impor…
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Automating the mundane: how AI elevates UX researchers' impact
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In this episode of the Insights Unlocked podcast, UserTesting's CEO Andy MacMillan talks with Ranjitha Kumar, UserTesting’s Chief Scientist about the evolving role of AI in the world of UX research, shedding light on how AI can revolutionize the way we design and optimize digital products. One of the key takeaways from the episode was the remarkabl…
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Make faster, more durable decisions throughout your organization
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From the C-suite to the front lines, everyone wishes life could be less complex, but that often feels impossible. Understanding the art of decision-making can shape your future path whether you're a tech professional, a business leader, or someone navigating life's many choices. In this week’s episode of Insights Unlocked, Janice Fraser, co-author …
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How to recession proof your UX research career
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Sarah Doody coaches UX and other tech professionals every day about what they need to do to take the next step in their careers. In this season’s first episode of Insights Unlocked, UserTesting’s CEO Andy MacMillan chats with Sarah about navigating your UX career over the next 1 to 2 years.By UserTesting
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New season of Insights Unlocked coming soon!
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Welcome to Insights Unlocked, a new podcast from UserTesting. If you’ve listened to and followed our past shows, the Human Insights Podcast and UXpeditious, you will also love Insights Unlocked. Each episode brings you quick, insightful stories and interviews on how successful digital products and experiences are built and delivered through custome…
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Five Actionable Tips to Scaling UX - Jonathan Alloy, Vice President of Customer Experience and Innovation Consulting at Publicis Sapient
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Jonathan Alloy is Vice President of Customer Experience and Innovation Consulting at Publicis Sapient; he's a transformative, innovative, and inclusive business and technology leader with both corporate and academic experience on his resume. In this episode Jonathan shares several tactical steps design, product and CX leaders can take to thoughtful…
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Atomic Research: how to dynamically manage qualitative research - Tomer Sharon, Co-founder and Chief Experience Officer of anywell
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Tomer Sharon is the Co-founder and Chief Experience Officer of anywell. He’s had many professional achievements and worked in spirited companies like Google and WeWork. In this episode, we’re going to talk about one of his biggest contributions to user research, Atomic Research–a method of managing qualitative research knowledge in a more dynamic w…
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Connecting insights in a relatable way to solve problems with Andy MacMillan from UserTesting
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In this episode, Andy and Janelle recap the past season of the Human Insight Podcast. Thank you to all the listeners of the podcast, wherever you may be. And thank you to all the guests for making time for us and sharing their stories.By UserTesting
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13 episode clips that'll make you a better product leader
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You will hear from C. Todd Lombardo, author of several books including Product Roadmaps Relaunched; Silicon Valley Product Group’s Christian Idiodi; Product School’s Carlos Gonzalez de Villaumbrosia, Harvard Business School’s Julia B. Austin, Radhika Dutt, author of Radical Product Thinking; Teresa Torres, author of Continuous Discover Habits, Igni…
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Center for Human Insight: using human insight for business decision-making with Michael Mace
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What is Human Insight? What can you do with human insight? And how do you get started gathering human insight? Those are the big three questions the Center for Human Insight, presented by UserTesting, hopes to answer. “People tend to think of user tests as being something just tied to usability when in fact it's a way to get broad feedback on anyth…
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Creating a great product onboarding experience with Pulkit Agrawal from Chameleon
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Customer onboarding is critical to the success of a business not just in activation, but in the long-term retention of those users. Typically, we think of the example of when we sign up a new customer and then onboard them on our product or service. But onboarding is more than that. You’ll need to re-onboard a once-every-few-months user every time …
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Our 2nd annual book recommendations from our podcast guests
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Welcome to our second annual roundup of book recommendations from guests on the Human Insight Podcast. It is a good mix of books, covering creativity, money, innovation and product development. There is even a children’s book recommendation, as well as one for a newsletter. Brave New Work by Aaron Dignan Gerrard: My Autobiography by Steven Gerrard …
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A major global company leans into digital innovation - Timothy Embretson, Global Vice President of Experience Design and Karolina Boremalm, Global Head of Design Operations at IKEA Retail (Ingka Group ...
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Timothy Embretson is Global Vice President of Experience Design and Karolina Boremalm is Global Head of Design Operations at Ingka Group, IKEA’s largest retailer. In this episode, they discuss how they are leading a digital transformation at a major global retailer. Scaling the design organizations and helping to make the special in-person IKEA exp…
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When you can stop talking to your customers with Julia Austin from Harvard Business School’s Rock Center for Entrepreneurship
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Julia Austin is a strong advocate for feedback never stopping, whether she is pushing her students to get out and talk with customers or talking with business leaders. “I'll get this question, especially from founders early on, of ‘when do I stop talking to my customers and getting feedback and start building my product?,’” said Austin, Senior Lect…
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