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Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Spotlight On Podcast

The Barton Partnership

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The Barton Partnership's Spotlight On podcast brings together global executives, entrepreneurs and experts, sharing inspiring stories and shining a light on some of the most pressing issues facing businesses today.
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Geeks of the Valley connects with some of the brightest minds globally, who are leading their respective industries today. We discuss the hottest upcoming industry trends and how their work is affecting the global economy. Support this podcast: https://podcasters.spotify.com/pod/show/geeksofthevalley/support
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Japan's Top Business Interviews is the premier business interview podcast for people who want to know more about business in japan. The guests cover a range of industries and organisation sizes, to present a thorough overview of issues with leading in Japan. If you are a leader, especialy someone leading in Japan, then this is the podcast for you.
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Uncover the opportunities and challenges the retail industry is facing with the sector’s leaders and innovators with Inside Retail. Join EDITED’s Senior Director of Customer Marketing, Grace Hill, for refreshingly fun and forthright conversations at the intersection of retail and technology. In every episode, you’ll hear how leading brands utilise data to maximise results, how they’re overcoming the daily challenges retail is facing and how to always connect with customers. EDITED is the wor ...
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The “LEADERS IN CONSULTING” show is dedicated to helping Partners and Managing Directors of Consultancies grow their business faster. If you want to learn best practices from other Leaders in Consulting, this show is for you. Each episode features an interview with a consultancy Partner, Managing Director or Thought Leader, discussing topics like: 1. How to set up a winning strategy for your consultancy 2. How to upsell and cross-sell more 3. How to win big whale leads and convert those to c ...
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Welcome to The Third Growth Option, where we're not just talking about growth—we're making it our mission. At TGO, we understand that success isn't a fixed destination; it's an ongoing journey with twists, turns, and unexpected detours that take us to new places. Those moments are our Third Growth Options, where we throw away binary choices to create our own path. Hosted by Benno Duenkelsbuehler, O.G #GrowthNerd, we're on a mission to redefine success inside and outside of business, one epis ...
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Trajectory

Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
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Bringing on partners is a substantial investment and a risky growth strategy. Cultural clashes, loss of control, competitive issues — there's plenty that could go wrong. EGC has made it work for them, however, with their teams in German-speaking markets having doubled since Norman Weisser joined the company. In this episode, we are joined by Norman…
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Adidas’ Samba trainers have gone beyond cult status – they’ve become an iconic shoe for both Millennials and Gen Z, rewriting the playbook for sneaker success. However, as Samba fatigue sets in across the market, retailers and customers alike want to know what the next big trend will be. In the final episode of the season, Grace Hill is joined by E…
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John Patrick Mullin is a Hong Kong-based entrepreneur and builder, specializing in DeFi, blockchain technology, digital assets, and Web3. He is the CEO and co-founder of MANTRA and SOMA.finance, with over 10 years of experience in crypto and digital asset investment. John's journey began with Bitcoin in 2013 while studying International Business at…
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Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond…
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Send us a Text Message. When it comes to the entrepreneurial journey, the tale of Fortessa Tableware Solutions stands out as a testament to resilience, innovation, and the power of culture in crafting a successful business. Scott Hamberger, founder of Fortessa, sat down to recount the story of the company's evolution from a modest garage start-up t…
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In this episode of Spotlight On, Michael Fritz welcomes Oliver Mitchell, Partner at FF Venture Capital, as he explores the future of deep tech and robotics. With his experience as a Founder and investor, Oliver discusses the shift in robotics towards a more sales-driven approach, along with the challenges startups face in 'pilot purgatory.' He disc…
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Thibault Lecat is 6 months into his new role as Partner at Bain & Company. He joins us on the podcast to share his experience and insights as one of the firm's newest Partners. Thibault dives into his personal experiences transitioning into this pivotal role, the strategic challenges of establishing and scaling a practice, and how Bain supports new…
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Nitin Mahajan, a visionary in the tech industry, is actively transforming the tech universe one company at a time while currently building 88 Ventures to achieve unprecedented success. Recognizing the transformative power of AI, Nitin is passionate about ensuring its widespread adoption in a way that positively impacts lives and maximizes its reach…
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Kara Gruver, our Chief Talent Officer, has spent 35 years at the firm leading in various roles including Head of Americas Consumer Products practice, Bain Boston’s Office Head, and Chief Transformation Officer. Now as our CTO, hear how she’s focused on our people-first priorities, including building our effective teams, developing talent, maintaini…
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Send us a Text Message. Jamie Gallagher, CEO of 4 the Win Partners, shares his evolution from corporate climbing to visionary leadership. Drawing from experiences at European giants like Lego and mentorship from Count Anton Wolfgang Faber-Castell, Jamie navigates the complexities of leadership and innovation in today's volatile business landscape. …
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Steve Jobs once said, “You cannot connect the dots looking forward. You can only connect them looking backwards, so you have to trust that the dots will somehow connect in your future.” This statement will strike a chord for anyone whose career path led them to unpredictable destinations; such is the case with Antoine Mollion, Managing Director EME…
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Did you know that every 7 minutes, a pile of clothing waste the size of Mount Everest goes into the landfill? In the EU, policymakers are working toward a world where, by 2030, textile products will be durable and recyclable, free of hazardous substances, and produced with respect for both people and the planet. Fast fashion will be a thing of the …
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According to a report by Charities Aid Foundation, Indonesia is considered the world’s most generous nations. Kitabisa Co-founder and CEO Vikra Ijas attributes Indonesia's global leadership in giving over the past six years to "religious and cultural influences" that have shaped "a very collectivist society." Kitabisa is Indonesia's largest online …
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Ignacio Otero and Antonio Martinez Leal, Bain's current and former Managing Partners of our Iberia offices, have been supporting each other throughout their careers personally and professionally. As we conclude our Operating Principles series, join us as these leaders share how the principle, "A Bainie Never Lets Another Bainie Fail," has shown up …
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Previously Patrick was Operations Director at Innov8; Purchasing and RD Director at Groupe ADF; Operations Director at Uniross; Purchasing Director at Alcatel Mobile Phones and Mechanical Manager at SAGEM. He has a Masters Degree in Mechanical Engineering from Arts et Metiers Paris Tech – Ecole National Superieure d’Arts et Metiers and an MBA from …
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What if the key to creating truly innovative products and solutions lies at least as much in uncovering the deep emotional and attitudinal needs of your customers as in mastering technology? Eckhart Boehme, founder and managing director of Unipro Solutions, shares his approach to putting Clayton Christensen’s Jobs to Be Done framework into practica…
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Send us a Text Message. Kai Bitter shows us the steps of training lawyers in the nuances of sales—or as we call it, Sales 101 for Lawyers. From overcoming the 2008 economic storm, embracing rejection, and finding that sweet spot where personal and professional interests align for success, Kai shares how authenticity and passion are the true catalys…
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Wie kann man sich als Berater auf Innovationen, schnelllebige Trends und veränderte Kundenerwartungen vorbereiten, wenn man gerade keine Glaskugel zur Hand hat? Andreas Mitter, Partner bei BearingPoint Österreich, ist sich sicher, dass Aussitzen keine Lösung ist. In dieser Folge des LEADERS IN CONSULTING Podcast spricht er mit unserem Host Sammy Ge…
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In this episode of Spotlight On, Kaitlin Bedford sits down with Sviat Dulianinov, Bright Machines's Chief Strategy Officer. We dive into Sviat's career journey, from consulting with Bain to SPAR and now leading strategy at Bright Machines. The conversation unpacks how Bright Machines transitioned from consumer products to pioneering AI infrastructu…
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Send us a Text Message. As an outside general counsel, Todd Wilkowski talks about how legal expertise can act as a catalyst for growth and innovation. Rather than being a mere gatekeeper, Todd serves as a facilitator, ensuring that legal considerations seamlessly integrate with expansion goals, thus becoming an indispensable asset in corporate lead…
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Tenthpin's COO Dr. Sabrina Graf has experience on both sides: High-paced consulting, where admin tasks often feel like a burden and the corporate service side, where efforts are made to sustain company operations, even if it involves persistently chasing the consultants. In this episode, Dr. Sabrina Graf shares how she's using her consulting experi…
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Previously Vice President, Head of APAC Development, Head of Japan, Vice President Colt DSC: Head of Japan Pembroke Real Estate; Executive Officer, Bovis Lend Lease; Architect, Takenaka Komuten; Harvard University Graduate School Of Design; University Of Manitoba Architecture
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Send us a Text Message. When Steve Berry swapped the familiarity of Boston for Miami's melting pot, his world turned upside down, and so did his approach to business and life. Steve's transformation from being rooted in uniformity to thriving amidst diversity led to a personal leap across cultural lines, led to love, and also to the creation of mul…
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Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more attractive insurance policies. As a result, Matt anticipates a shift in customer-company power dynam…
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In the quest for inclusion, actions speak louder than words. Learn how we can all lead by example. In this thought-provoking episode, we sit down with Devyani Gupta, a seasoned Director at PwC, who brings more than 17 years of experience in driving major transformation programs and is committed to embedding change in the industry through innovative…
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Vogue Business’s recent sustainability article highlights that, ”A spate of new regulations could come with serious implications for an industry unaccustomed to navigating policy.” The regulatory environment is undergoing such drastic changes that the fashion industry cannot sustain its current operations. Reports forecast that up to 75 percent of …
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Previously Ahbijay was Vice-President of Development for IHG Japan, Australasia and Pacific Region, Director of Development Planning AMEA for Whitbread PLC Singapore, and Director of Development Middle East, Africa and South Asia for the Jumeirah Group. He has a Master’s Degree from Erasmus University’s Rotterdam School Of Management…
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Ivan Hindshaw, our Americas Regional Managing Partner, has been living our Operating Principle “Guided by True North” throughout his extensive Bain career and personal life for decades. Sharing experiences of how his career has made him have to have tough conversations in order to do the right thing, Ivan joins us as we continue our Operating Princ…
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Send us a Text Message. How do you build personal trust communities, to catapult your growth in life and career? Mike Thorne, the brain behind and CEO of Trust Inside, shares his journey and how these communities have become his rock. Mike's mantra of 'belong, build, believe', acts as a compass guiding him through life's different stages, as a valu…
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In this episode, Alex Dyke is joined by Christine Rupp, Managing Director of IBM for Germany, Austria, and Switzerland, to discuss the pivotal role of female leadership in the era of AI. Here, they explore the strategic imperative for this leadership, highlighting the significant gap between the demand for women's leadership to counter gender bias …
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It's undeniable: AI is reshaping business as we know it. So how do you stay ahead? By leveraging the latest in technology and innovation, says Harald Haller, Partner at Accso - Accelerated Solutions GmbH, a front-runner in integrating AI into consulting services. In this episode, Harald reveals how Accso utilizes AI, data analytics, and cloud compu…
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Prior to her Japan posting Simone was VP Marketing International Business Unit in Indianapolis, VP and General Manager Germany, Austria and Switzerland, Chief Marketing Officer Japan, Managing Director Austria, International Marketing Leader Cardiology Indianapolis, National Sales Director Germany, Austria and Switzerland, New Product Planning Mana…
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In this episode, Nicholas Barton, Founder & CEO of The Barton Partnership, is joined by Graham Elton, Partner in the London office of Bain & Company and Chairman of the EMEA Private Equity business. The discussion explores how cutting-edge AI technologies, including bespoke tools like Helix and Dialog AI, are revolutionising deal sourcing, due dili…
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Send us a Text Message. We speak to KAIVAC's leader, Bob Robinson Jr., about how to view progress and creativity in business. Bob's seasoned perspective emphasizes how innovation transcends mere product development, shaping the very essence of corporate systems. Drawing parallels between KAIVAC's innovation ethos and the miracle of new life, Bob il…
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Discover the engine of Earned Growth as Rob Markey and Fred Reichheld, Bain Fellow and "Winning On Purpose” author, hold a working session on how references and referrals significantly contribute to organic growth. Rob and Fred unearth the pivotal role that references and referrals play in propelling Earned Growth. They answer key questions such as…
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From pandemics to border control, cyber attacks to child protection, there's never a dull moment at BAE Systems Digital Intelligence, one of the world's most advanced consultancies in the public sector space. In this episode, we're joined by the company's Global Head of Consulting Andy Lethbridge to explore what it's like to be a public sector cons…
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Clothes: if it’s cheap, then it’s poor quality and unsustainable, but if it’s the opposite, then it’s too expensive – is there a world where our clothing can be sustainable AND affordable? In this episode, Grace Hill sits down with a leader in this space: Lenzing Group’s Senior Commercial Director, Johannes Stefan. Johannes and Grace discuss how re…
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