We’re another season older and wiser! Season 2 of Business, Interrupted has come to an end, and we’re taking the opportunity to look back at the experts who shared their insights and advice with us. Listen as hosts Brian Zawada and Cheyene Marling break down their learnings and reminisce about their favorite moments from this season.…

From backlogged ports to continued COVID lockdowns, supply chain has continuously been in the headlines. It’s something the average consumer doesn’t pay much attention to, but for our guest today, it’s her bread and butter. Elaine Boltz, Chief Operating and Transformation Officer at Crocs, took on her role right as the pandemic hit, giving her quit…

The size and scope of the aviation industry make disruption a frighteningly real possibility. Yet for our guests, Andrew Velasquez, First Deputy Aviation Commissioner for the Chicago Department of Aviation, and Justin Pierce, Emergency Management Director for Los Angeles World Airports, planning and preparation enable them to maintain continuity. I…

As the business world becomes more digitally focused and enabled, many of the most impactful and disruptive events we encounter are cyber driven. It’s no longer a question of if a cyber disruption will occur, it’s when. In this episode, Chief Information Security Officers Jim Kastle of Kimberly-Clark and Mark Eggleston of CSC join host Brian Zawada…

How do you restore business operations and move forward in the midst of the worst possible tragedy? Matthew Horace, Chief Security Officer at Mayo Clinic, spent more than two decades as a federal agent before transitioning to the private sector. Over the course of his career, he helped navigate three of the biggest tragedies imaginable: The Oklahom…

Business continuity and resilience professionals spend significant time preparing for the worst situations imaginable. With the recent conflict in Ukraine and geopolitical tensions continuing to escalate, some of those scenarios have become reality. Whether it's government sanctions, cyber attacks, or currently unrealized consequences, the potentia…

For many practitioners, the responsibility of maintaining business operations in a crisis falls squarely on their shoulders–if something goes wrong, it’s on them. But, what if there’s a better way? For Scott Baldwin, Head of Enterprise Resilience at Netflix, that “better way” is to transfer responsibility for the organization’s resilience to the ac…

When navigating a critical business event, how will you define success? In this episode, Ann Pickren, Chief Customer Officer at OnSolve, joins host Brian Zawada to compare notes on what it takes to achieve success in business resilience and critical event management. As you listen, you’ll hear top tips for crafting your business resilience program,…

When starting (or restarting) a business continuity program, it’s easy to get hung up on trying to make it perfect. The problem is, that can leave you stuck in process, waiting for everything to line up. For Shane Mathew, Senior Manager of Business Resilience at Zoom, the key to success is identifying the quick wins to move your program forward. In…

There is no one-size-fits-all approach to business continuity and resilience, so why not take the best ideas and adapt them to your organization? Mark Armour is co-author of the book Adaptive Business Continuity: A New Approach. In this episode, he and host Brian Zawada – author of The Business Continuity Operating System – highlight the most impac…

If the past few years have taught us anything, it's that nothing ever goes quite to plan. In Season 2 of Business, Interrupted, hosts Cheyene Marling and Brian Zawada explore the changing waters of business continuity and resilience, bringing clarity to the chaos of managing a crisis. In each episode, you’ll hear experts from some of the world's mo…

We're celebrating the conclusion of season one of Business, Interrupted by revisiting some of our favorite moments and drawing on key themes that emerged. Throughout this season, we’ve spoken with some incredible leaders sharing profound insights on a variety of topics related to business continuity and resilience. Listen as Hosts Brian Zawada and …

How do you define a “crisis” versus just an “issue”? Business continuity depends not only on a well-crafted response plan but also on your ability to determine when that plan should be implemented. In this episode, Melissa Agnes, Founder and CEO of the Crisis Ready Institute, joins to discuss the relationship between crisis management and business …

What do you do when the project you were recruited for suddenly disappears? Now, you’re left without a role in an organization that doesn’t know what to do with you. For our guest, that’s the reality he faced. Jayaraj Puthanveedu, Global Head of Operational Resilience, Cyber Fraud and Third Party Tech Risk, is a technologist turned accidental risk …

When hearing about a successful cyber-attack or data breach, have you ever thought “That could never happen to us”? But what if it did? How would your organization maintain continuity? In this Scenarios episode, Jason Barr, Chief Information Security Officer at Ada Support, joins host Brian Zawada to discuss why business resiliency depends on cyber…

With nearly 12 million people leaving their jobs since April of 2021 and an additional 48% considering leaving in the next six months, it's clear the "Great Resignation" is not a thing of the past. For Tara Davidson, Global Vice President of People at Castellan Solutions, it's up to employers to do what is needed to attract and retain their best pe…

With hundreds of ships waiting off-shore in U.S. ports, supply chain infrastructure faces a massive crisis. For Eddie Galang, Chief Information Security Officer at the Port of Long Beach, failure is not an option. In the wake of the pandemic, Eddie was challenged not only with keeping his team members safe, but protecting the port from threats and …

How well do you understand your supply chain? Do you know the risks to every supplier? In this Scenarios episode, David Landsman, Senior Vice President and Head of Global Operations at JLL Technologies, joins host Brian Zawada to discuss the impact of the Resilience Movement on supply chain and business continuity. David is a global leader in the f…

In business continuity planning, which comes first, disaster recovery or risk mitigation? For Melanie Lucht, Associate Vice President and Chief Risk Officer at Carnegie Mellon University, the answer is simple–manage your risk first. Melanie first learned to think like a risk manager while working in insurance. When she was offered the chance to lau…

After the disruptions of 2020, business leaders are more concerned than ever with preventing disruption and responding in a timely way when prevention fails. This focus has been named The Resilience Movement. In this Scenarios episode, Gail Ciccione joins host Brian Zawada to share her perspective on resilience and executive engagement. Gail is the…

Are you open to new opportunities outside your core competencies? For Michele Turner, Head of Global Business Resiliency at Amazon, furthering her career early on meant growing her skillset. While she's now an accomplished professional, author, and business continuity expert, her talents weren't as appreciated as they are now. Yet, despite the chal…

After the disruptions of 2020 and 2021, the words resilience, security, and continuity took on new meaning. As a result, business leaders are more concerned with overcoming the next major obstacle. This renewed focus is being named "The Resilience Movement." In this Scenarios episode, Host Brian Zawada digs into this trend with expert James Crask. …

When we think about the moments that make us, most think of a difficult decision, a leadership challenge or big project, or maybe even a disruptive co-worker. For our guest, that moment occurred on September 11, 2001. Larry Knafo was the Deputy CIO for the City of New York during 9/11. In the aftermath, he was faced with unbelievable and potentiall…

Business as usual is challenged every day. It’s not about if disruption occurs, it’s when. Global thought contributors and hosts Cheyene Marling and Brian Zawada learning from the world’s best leaders will give you the language to self assess preparing yourself for whatever comes next.