Trey and I discuss the most important aspect of your public image. How your customers engage with you via the telephone says how you value their time. If you haven’t updated or even evaluated your call-in experience, we are here to help!

Gone Phishing! This week Trey and I take you through a very common occurrence in email communication. Phishing is the act of an outside person (or persons) impersonating someone you know to gain information from you. These people are very clever in their approach, down to how they look in your inbox. We cover the key points to look for, how to hand…

Trey and I discuss the root benefits (as of 2020) of Firewalls, their new abilities and when it makes sense to evaluate your need for one. Join us on this fast-paced overview!

Michael is joined by CEO Trey Hayden to discuss and explain the history and modern day benefits of Private cloud, how it differs from Public cloud and how CodeBlue can tailor to your business. Watch or listen to the whole episode here or on Instagram TV @codebluetech

Plain and simple. Marketing is one of the core needs of a business. Picking the right “horse” is extremely easy. You can nail it down in the initial meeting. Did they come in the door, as excited or more informed about your specific company as you are? Do they ask you how you want to market? If this is happening, it’s time to run. Your marketing is…

Choosy customers choose CBT!

The state or wireless has changed so much that I wanted to take a walk back through history and then talk about the future.

Forget BitCoin, Blockchain is the greatest byproduct of the digital age.

Modular services are the greatest thing that businesses have ever experienced. Keep the good, shake the bad. When you change services, your processes for setting up your new users should change too.

Have you experienced this feeling? Do you get the sense that you’re paying too much and getting nothing in return? Managed Care is about the data. It’s about what you DO with the data. You’re getting value 24/7 with no interaction but you’re missing the other half if no one is talking to you about it.…

Are you speaking to your current customers only? How are you reaching those that don’t know you yet? Are you leveraging technology to make that process easier?

Every owner has had to do it. Your office is no longer big enough for your operation, it's not modern enough for your customers. Something has to change! In order for your business to stay up and running, while growing, you must orchestrate several teams with many moving deadlines. CodeBlue has been Virginia's project management partner of choice s…

There are over 2600 difference VoIP offerings out in the marketplace today. Not since the early 90's has there been such an influx of vendors, manufacturers and service companies crowded to provide a technology. Voice over IP should be treated as data. Protecting that network of traffic is every bit as important. Your IT service integrator should u…

Find your partner by looking for someone you can trust, and if. It trust start with someone you like. IT changes all of the time, but companies and brands have deep roots that forecast success.

If your business doesn’t make use of email, you’re likely missing the boat. It’s how the majority of businesses interact with not only each other but also to customers. Protecting that communication, preserving that communication and scaling are all possible with great options. CodeBlue provides strategy and execution for taking customers from old …

It’s here. The next 12 months will be very exciting as the land grab for broad terms goes to market. If you missed Google AdWords, keywords before that and generally want to be on top, go now to Alexa Skills. Your tailored experience coordinator. Here more on the podcast!

If your business depends on a single person, you’re at risk. Technology systems should be documented, standardized and they should do so under the manufacture’s best practices. If you suspect your internal team is behind the times, fear not. We can supplement the support. Our staff works extremely well with internal managers and technicians. If a t…

Are your patches running?

The technology marketplace has gotten so diversified in the last decade. Users have some many choices that contradict each other. Too often, customers make their buying decisions on price versus yield. CodeBlue is here to help guide the discussion by examining the use and presenting options within your budget. Making sure your investment is spread …

So many times we encounter opportunity to help folks make the right decision on what to buy, only to be told they found it for less on Amazon, or Staples or wherever wholesalers lurk. It’s a tragic tale we got to hear today, and luckily, we were able to intervene and help.

No! The measure of a great voice over IP experience is 100 percent measure and experience of your integrator. Positive experiences involve a consultative look into your network, into your Internet service, into your business needs and beyond the obvious. Voice over IP has more competition than computer manufacturers combined. This means the level o…

As a Richmond Virginia IT company, we work on getting customers into the right direction. It’s not always linear. And it’s not always the most popular way. It is however, always in the customers best interest. Taking your applications to the level of Service and leaving behind the capital expense of hardware can be freeing. If and only if your soft…

Too often in business we hear about problems that never seem to go away. Why is that? It’s typically because of no responsibility given to those responsible, no accountability to those accountable. Having a partner mitigate that worry with actionable items can be the difference between success and failure. We believe in predictable responsible upda…

Planned Obsolescence is a headline we’ll see every six months for eternity. As technology creators move faster and faster, the catalog for support will get smaller and smaller.

Experience is subjective. Your service provider should have to disclose circumstances of their experience. Fighting the proverbial fires of customer requests can be simple or daunting depending on your level of past experience quality. Beware of the certification junkies. They are valuable in spots but shields in most conversations. Test the practi…

More and more business owners are providing mobile devices (cell phones and tablets) to their staff. Wireless carrier plans are better for business than consumer and it gives business owners the comfort of knowing their lines of communications are open and healthy. How do you control the experience? How do you ensure the devices you pay for are hea…

Business technology evolves. The product you purchased will go through several iterations during its lifetime. The manufacturer will issue several pieces of software intended to either fix potential problems or add features. These patches are critical. Keeping your infrastructure up to date can be cumbersome. CodeBlue has a dedicated service to kee…

Email encryption is an absolute must for anyone dealing in PII or PHI. Passing unencrypted customer information around in email is a HIPAA violation. Choosing the best encryption service is a task list that must include handling methods, policy based strategy and assurance for periodic updates.

It’s important to consider your options in selecting your internet service. The fact that there ARE options is sometimes unknown. Dedicated vs. Shared, guaranteed vs. best effort, available on-site service vs remote only. There are considerations to make beyond the commodity. The bulk majority of the value is the human aspect.…

The things we used to buy outright have served their time. The market has spoken and service wins. Anything you can imagine in technology can and now should be sought after as a service and for one pure reason. Continuity. Your experience is and has always been predicated on experience. The best way to sustain a positive experience is to invest in …

Is your primary software for your business old? Is it holding you back from upgrading everything else? There are solid ways to keep your business compliant and growing without abandoning the rock. Through a consultative review of your setup and software vendors, we can develop your plan of a forward move.…

The glowing difference between managed services (the applications) and managed Care (the business development) is the measure of the provider. Monthly managed care involves great passion for the customers business and the betterment of their experience. The yield is the overwhelming sense of pride for the strength installed in your offering. Human …

Your end-users want to communicate about security. What’s acceptable and what isn’t. We’re finding more and more progressive business owners that believe in a fair use policy but have requested help in keeping their people safe. The internet is a fickle thing. Being cautious and caring is tough. By having the policy conversation you then get help i…

Your company is your people. What they say, do and produce is your value. How do you find like-minded people?

The focus of most IT companies is trained on conformity. It makes their life easier. Never mind the fact it’s not in-line with YOUR goals. CodeBlue is focused on results and ROI-Positive moves for your business.

There are an enormous number of data storage and server options out there for businesses today. With the improvement of bandwidth, the options have gotten very attractive. Each one drives down your risk, costs and exposure. How do you decide? Today we discuss the merits of a server and what factors you should consider before taking the leap.…

For a service provider, the greatest satisfaction is solving a need. Sometimes the problem is bigger or different from your strengths. Having a network of those strengths is the most valuable answer to your long term prosperity. Who do you know that delivers consistent value and knows yours as well as you do? How can you start that network? Fill yo…

Urgent Care, Immediate Care. These businesses are about to take the lead in ease of access and your position in the market needs to be prepared. Today we discuss Urgent Care standout behavior that can increase your market share, engage in your potential customer base and bring your practice the business it’s looking for.…

Creating an experience through storytelling will separate you from the pack of mortgage sales people. You are creating a brand through your efforts in capturing future intent.

Reaching potential customers happens when a conversation can happen. Facilitate your side of the equation with open forum QA, video content of your passion for the practice, documenting your day to share with your prospective clients. This is an untapped space that adds tremendous value to your legacy as an expert.…

GROWING YOUR ACCOUNTING BUSINESS- leverage your skills against the fact you hold the most important position in an entrepreneur’s heart.

SECTION 179- the small business economic stimulus that allows you to deduct up to 500,000$ in computer assets!

The method in which you approach your IT strategy can define your business. Read more here https://medium.com/@CodeBlueTechnology/sword-or-shield-b3175d230a3f?source=linkShare-ede3a9d74c24-1511183184

Home technology is fascinating and it’s how most business owners make decisions on brands and connectivity to use at their office. The two markets are made for different uses even if they provide a similar function. Today we discuss a case study of that realization.

It happens daily and is guaranteed to happen more frequently in the coming years. Data is now currency and yours is precious. If not to you, then to someone else. Protect your investment with a consultative look at becoming resilient against the unknown. It’s as important as it is easy, and evaluating the options is our passion. Let’s chat!…

IT services providers can be the break/fix hero’s of your office. However, the Project Management of a major change in your business is the other half of value.

Your technology has hundreds of data points that paint a very clear health picture. Day in and day out, that data can be examined and acted upon, proactively to prevent a disastrous time-loss.

ARE YOU READY?