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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Welcome to Customer Growth Sessions, presented by Intergrowth. We discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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This podcast will help you grow your B2B company, quarter over quarter, and year over year. In each episode, you'll get strategies, frameworks, and insights that help you drive predictable, consistent growth, and improve your GTM strategy. Seasoned B2B leaders share how they use data, forecast growth, set & hit goals, grow revenue, and more. The best B2B companies use a combination of data, experience, and gut to grow. This show will help you do the same.
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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A weekly podcast discussing the strategies, tactics, and tools growing B2B SaaS brands need to crush the competition and grow their businesses. New episodes every Tuesday!
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Business tips for startups by proven entrepreneurs
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Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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Product, brand, customers, employees. What is the right growth for your company? Join the Fuel Growth Podcast as we interview CEOs, CMOs, entrepreneurs, and seasoned executives to explore what it takes to propel your business into growth .
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Join WillowTree’s Billie Loewen for a deep dive into growth marketing. In each episode, Billie discusses the latest news and topics in lifecycle marketing, chatting with a wide array of guests, including WillowTree colleagues, client-partners, and industry thought leaders. Let's grow!
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In modern business, success is measured by growth. But how should businesses enable themselves to efficiently grow? There are so many answers to that question that it can make you feel crazy! The Growth Enablement Madness Podcast, hosted by BrainSell Founder Jim Ward, offers a go-to source for growth enablement strategies, stories, and technologies.
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Listen to inspirational stories from successful inventors and entrepreneurs as our host, Jon LaClare, founder of Harvest Growth, leads interviews targeted at helping aspiring inventors and market-leading entrepreneurs alike. If you’d like to see how Harvest Growth can help grow your product business, click below.
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Jonny Adams & Matt Best will share their 30+ years experience on what growth & revenue acceleration looks like in modern business. With episodes featuring industry leaders, you can hear aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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In Growth We Trust is a growth marketing podcast hosted by Yoann Pavy and Jake Mayell. Weekly guest interviews, plus shorter deep-dive episodes about online distribution, viral loops, network effects, content, and startup growth. Jake & Yoann started working together 10+ years ago doing Facebook Ads at first. Now they’re doing a podcast together. They love startups, growth, and marketing, so why not? Available everywhere, even on YouTube, like/comment/subscribe 🎧
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Growth Vertical the place where people leading their careers, entrepreneurial goals or running businesses can come to learn strategies and tactics in digital marketing, advertising and personal development. I'm Neil Patel and I'll be sharing insights, experiences and stories to help others step outside their comfort zones to reach the next vertical point in their journey and find ways to growth hack themselves, their careers or their businesses in the most effective ways.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Chris Doelle provides short marketing message that you can use right now!
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Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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At Cydcor, We provide Sales Outsourcing and Customer acquisition to help numerous businesses grow.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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The Bold Calling podcast tackles the biggest sales challenges through conversations with the industry's most forward-thinking minds. From pipeline growth to AI, customer acquisition cost, to ever-evolving competitive landscapes, we're tackling the question: What keeps you up at night?
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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!
Real English Conversations: Amy Whitney & Curtis Davies - English Podcast
Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Are you a music studio owner or instructor looking to grow your music teaching business? This podcast will teach you how to apply marketing and business fundamentals so you can get more music students for longer.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Growth Pod is a business and marketing podcast packed with actionable step-by-step tips to help entrepreneurs build successful businesses without hustle culture, burnout, or Venture Capital. In each episode, your host, Angela Frank delves into the art of building wildly successful and profitable businesses with a focus on authenticity and balance. Whether you dream of creating your own path, have a thriving side hustle, or are growing your empire, this show is your ultimate guide to grow ...
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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Presenting an insight-drivendigital marketing to up your skills. Join us as we delve into the success stories of marketing leaders who made it big in the field of Digital Growth, SEO, Content Marketing, Business Development, Analytics, Research, Paid Ads, Social media marketing, lead generation and many more. Join host, Kaushal Thakkar (Founder - Infidigit) as he interviews marketing leaders and uncovers the tried and tested strategies that have played a pivotal role in the growth of a busin ...
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I explore GROWTH. Personal growth and development and business growth. I'll be documenting the journey of both what it takes to become a better human and how to grow a business that focuses on the improving the lives of others.
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If you have a business that's growing and you're both excited and terrified at the same time - this is a podcast for you! You'll get actionable advice on how to grow a business in a way that is healthy and sustainable.
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Each week we talk with those who have succeeded and inspired in the world of software. How they did it, what advice they have, and what's coming in the future with new innovation. All aimed at helping you generate more leads, close more new customers, and Scale Your SaaS.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Each episode finds Rob Jeppsen and guest diving into the biggest question in business: How do you create predictable, repeatable, and scalable success? They discuss tactics and practices that the best sales leaders use to drive head-turning success. Rob lets you know what you can expect from each episode and gives you his promise: you'll leave each episode with new ideas to help you drive high growth with your team.
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Proven Strategies to Harness Social Influence for Increased Customer Sales
32:56
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A Master Class Part 3: Unlocking the Psychology of Customer Experience In the third episode of our Master Class series on the Psychology of Customer Experience, we delve into how other people influence our behavior. Understanding these theoretical dynamics is practical, empowering you to design effective Customer Experiences. Robert Cialdini's rese…
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Building a Community-Driven Business with Jason Sealand, Founder & CEO of Mad Viking Beard
37:16
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Today, join us for an enlightening conversation with Jason Sealand, founder and CEO of Mad Viking Beard, as we explore the unique origins and entrepreneurial journey of the company. Jason shares captivating stories about the brand's inception, inspired by his great-grandfather, a Swedish immigrant known as 'the Mad Viking.' Discover how a simple be…
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🔮 New Paid Social Tactics, Offline Channels and Customer Interviews | Josh Lachkovic, Founder of Ballpoint (Thriva, Pact Coffee, The Wine List, SYSTM)
58:00
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In this episode, the hosts are joined by Josh from Ballpoint, a growth marketing agency. They discuss various topics including the challenge of making people aware of a solution when they are only aware of the problem briefly, direct mail strategies, and creative approaches to paid ads. They also touch on the early days of a blood test company, Thr…
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Hyper Growth Strategies: Supercharging Customer Success Teams
22:26
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Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment. Key Highlights: - Learn …
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Ep 234: Naiara De León & Madison Dyal Anderson | All Customers Just Want to Belong: What Defines an Inclusive Retail Experience?
32:17
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Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond…
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Data Driven Success: HubSpot Fuels Berry Insurance's Massive Growth
22:26
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Ep.32 - Learn how Berry Insurance, a family-owned business with a century-long history, has transformed its marketing strategy using the ‘They Ask, You Answer’ methodology and HubSpot. Dive into how Senior Marketing Manager Corin Cook and her team utilize HubSpot to enhance their marketing efforts, making every piece of content count. —————— Check …
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TGP 12: How to Build a Customer Retention Program (With Swire Ho)
17:19
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In this episode of The Growth Pod, Angela is joined by Swire Ho, known as #thepromoguy. Swire is a dynamic expert in promotional marketing and customer retention strategies. With his deep understanding of branding and client engagement, Swire has successfully helped numerous businesses enhance their customer loyalty programs. During our conversatio…
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Building Customer Loyalty Throughout the Journey feat. Brightline Trains CTO Kevin McAuliffe
57:08
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On the heels of Adobe Summit, we’re joined by Brightline Chief Technology and Digital Innovation Officer Kevin McAuliffe as he and Billie dive deep into brand loyalty, building trust, technology innovation, and what it means to be a leader today. Brightline partnered with WillowTree to achieve its vision of fully modernizing train travel. Tapping i…
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Finding the right executive assistant, with Gina Cotner
40:54
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When your business grows, expect to get busy. But what happens when there is just too much on your plate? You might need an Executive Assistant (EA). It's a pivotal role within the organizational structure, providing crucial support to CEOs while helping steer the company toward success. So how do you go about hiring one? What do they do? Do you re…
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Mother Nature & Her Power | Advanced English Conversation
16:02
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In this episode, we dive into the incredible power of Mother Nature. We'll explore everything from the intensity of hurricanes and forest fires to the challenges of droughts and floods. Discover how these natural phenomena impact our lives and what we can do to prepare and respond. Join us for a fascinating conversation about the beauty and unpredi…
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BTB: Building Purpose-Driven Marketing Strategies (w/ Andi Graham, Big Sea)
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Links Try Benchmarks Explorer Learn More About Databox Subscribe to our newsletter for episode summaries, benchmark data, and more In this episode of "Metrics & Chill," host Pete Caputa, CEO of Databox, chats with Andi Graham, CEO and Founder of Big Sea, about scaling a marketing agency and success in the purpose-driven space. Find out: How Andi tr…
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It's Not a Sprint - It's a Marathon: Balancing/Strengthening/Resting for Peak Performance
4:58
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In this episode, Dr. Michelli addresses burnout across various professions, highlighting its detrimental effects on employee health and productivity. As explored in Joseph's research for an upcoming book on a major healthcare client, burnout rates, including a notable 90% rate among primary care providers, necessitate urgent action from leadership …
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From 1 Kitchen to 25,000 Supermarkets: How Loren Castle's Cookie Dough Recipe Became a US Household Brand
49:18
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Loren Castle is an entrepreneur and the founder of Sweet Loren's, a brand specializing in ready-to-bake cookie dough that is plant-based, gluten-free, nut-free, and non-GMO. After being diagnosed with Hodgkin lymphoma at the age of 22, Loren Castle was motivated to create a line of sweets that aligned with her own desire for healthier, less process…
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#63: How Labor Analysis Can Rescue Your Business
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Learn how to handle unexpected employee issues with the game-changing Labor Analysis Report. Streamline operations, cut costs, and boost profitability by tracking estimated versus actual labor hours. Uncover hidden inefficiencies and empower departments for better performance. 💥HIGHLIGHTS: Accurate Estimates and Actuals: ⦁ Discover the importance o…
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107: Realism, Pessimism, Optimism: Where Do You Stand?
10:02
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Episode Description Sign up for the newsletter here: https://jerred.com Time-Stamped Show Notes [00:00:30] Introduction to the podcast and discussion on the spectrum of optimism, realism, and pessimism. [00:01:30] The impact of mindset on achieving entrepreneurial goals. [00:03:00] Introduction to the Stockdale Paradox and its relevance to entrepre…
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The Psychological Trick Every Marketer Needs To Master Communication
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Ep. 228 How can authenticity transform your marketing game? Kipp and guest Charles Duhigg (“Supercommunicators”) dive into the mental points every marketer needs to control their message.. Learn more on how authenticity shapes marketing narratives, the crucial process of selecting the right ideas to focus on, and the evolving rules of communication…
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The Science of Brand Love What makes brands like Apple and Nike not just recognized, but truly loved. Dr. Ahuvia’s book, The Things We Love, explains the psychology behind brand love, and it has been named by Amazon as a “best business book.” He conducted the first scientific studies of brand love some 30 years ago and continues to lead research on…
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Website Best Practices 2024: Using StoryBrand To Optimize Your Success
28:14
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Ep.34 - Join Alex Winter and Mary Brown on Endless Customers as they explore the StoryBrand framework’s power to transform business websites. Learn how to use storytelling to make your message clear and engaging, and give your users a better website experience. —————— Check out the full article here 👉 https://www.impactplus.com/blog/using-storybran…
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Episode 279: Philippe Bouissou, Founder and CEO of Blue Dots Partners: Solving the Monday Morning Dilemma
1:02:20
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Philippe Bouissou is the founder and CEO of Blue Dots Partners. Philippe and his team help learn about and leverage the power of alignment with their market.Today Philippe joins the show and shares a framework every leader will be glad they are introduced to. He de-mystifies the alignment process and shares stories and tactics that will help you ta…
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How to 3x your output with GPTs: CMO Russ Somers on building a GPTeam
48:23
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In this episode, Russ Summers, who heads marketing for Quantified, shares insights into leveraging generative AI to boost productivity and creativity within sales and marketing roles. Having built a 'GP team' of custom GPTs, Russ has tripled his output, illustrating how AI can serve as virtual team members for tasks ranging from webinar content cre…
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Join Dave as he delves into the essentials of effective leadership in the face of adversity. He explores how to navigate crises with composure and clarity. Discover the pivotal role of leadership in business, especially during crises. From weathering the storm of recession to navigating the uncharted waters of a global pandemic, Dave uncovers valua…
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E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky
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Today on the show we have Tamara Grominsky, the Chief Strategy Officer at Unbounce. In this episode, Tamara shares her experience in optimizing cancellation flows to reduce churn. We then discussed how Unbounce implemented a data-driven approach to understand the reasons behind customer cancellations and how they tailored their strategies to differ…
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TGP 13: Becoming a Magnetic Leader (With Andrea Johnson)
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Discover how to harness your unique strengths and become a leader who inspires, with Andrea Johnson's transformative insights on magnetic leadership, only on The Growth Pod. In this episode of The Growth Pod, Angela sits down with Andrea Johnson, a transformative leadership coach and speaker known for her authentic and empowering approach to execut…
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Anshul Gupta, Co-Founder of Actively.ai, delves into the practical applications of AI for outbound teams. He explains how this technology can significantly boost pipeline generation by freeing sellers from spending 20-30 hours weekly on mundane administrative tasks. He then shares his biggest challenges as a tech start-up, beginning with knowing wh…
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Unleash the power of HubSpot to catapult your growth. We explore key tools, discuss smart ways to maximize HubSpot's marketing, sales, and CRM features, and how to integrate it all to accelerate pipelines and skyrocket revenue.By Lean Labs
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Sign up for the newsletter here: https://jerred.com Time-Stamped Show Notes [00:00:30] Introduction to the topic of delegation in leadership. [00:01:30] Discussing the misconception of communication skills among leaders. [00:03:30] Explanation of the positive handoff technique from aviation and its application in business. [00:05:00] Detailed steps…
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60: Richard White, CEO/Founder of Fathom and User Voice
30:22
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Richard White, CEO of Fathom, shares his strategy for acquiring first customers. He believes in giving away something for free to build trust and create word-of-mouth virality. He emphasizes the importance of focusing on building a sticky product that users love before worrying about monetization. --- Send in a voice message: https://podcasters.spo…
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317: On Startup Mistakes, Successes, and $82M in Funding - with Ozan Unlu
27:10
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EPISODE SUMMARY In this week’s episode of Scale Your SaaS, Ozan Unlu, founder and CEO of Edge Delta, shared insights into his journey and the innovations driving his company with host and B2B SaaS Sales Coach Matt Wolach. With a background that spans leadership roles at tech and aerospace giants like Microsoft, Boeing, and Sumo Logic, Ozan's expert…
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Top 5 Marketing Strategies Of 2024 To 10X Business Growth
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Ep. 227 What are the best marketing channels you should use to grow your business? Kipp and Kieran dive into the dynamic fusion of AI technology with traditional marketing strategies to exponentially grow your business. Learn more on how AI conversion rate optimization leads the charge in changing conversion strategies, why blending product marketi…
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The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work
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In this Greatest Hits episode, Lauren is joined by customer experience expert, Bruce Temkin. As the Head of Qualtrics XM Institute, Bruce works with the world’s most comprehensive resource for experience management professionals. Often referred to as the “Godfather of Customer Experience”, Bruce is renowned for defining and propelling the disciplin…
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Maximizing Efficiency: The Benefits of B2B Sales Outsourcing
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Learn how outsourcing sales functions can increase focus on central business areas, reduce costs, and provide access to specialized expertise, ensuring better conversion rates and higher revenues.By Cydcor
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ROI of Connected Experiences, State of Customer Engagement Report
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Episode 61 of the OneSignal podcast is an audio of the 2024 State of Customer Engagement webinar titled The Magnetism and ROI of Connected Experiences. The report highlights and provides examples, including Zenni, which achieved 2x revenue growth on its email program by building omnichannel customer messaging journeys. OneSignal is the world’s lead…
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Increase Sales: Leveraging AI Tools To Close More Deals
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Join Chris Duprey in exploring how AI can transform the way you sell. Discover tools for real-time feedback on your presentation skills and personalized follow-ups to refine communication and get results. Learn how AI enhances, not replaces, human interaction in sales. —————— Check out the full article here 👉 https://www.impactplus.com/blog/using-a…
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The First Customer - Transforming Business through Compassionate Leadership with Jerry Macnamara
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In this episode, I was lucky enough to interview Jerry Macnamara, CEO and Founder of Proven Chaos. Jerry grew up just outside of Philadelphia and his entrepreneurial spirit wasn't directly influenced by his parents but rather by his high school soccer coach. Inspired by his frustration as a senior leader making others rich with his decisions, he de…
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How Do I Deal With Challenging Customers as a CSM?
28:21
28:21
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28:21
How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios! HIGHLIGHTS - Strategies for scaling CS teams from 5 to 30 members. - Tech stack recommendations for managing long-tail segmen…
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Maximizing Customer Success Through Intelligent Cash Management With Michael Halloran
34:57
34:57
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Michael Halloran is the Head of Business Development at MaxMyInterest, a company revolutionizing how clients optimize their cash assets. With a history of launching banking solutions at Morgan Stanley and being part of the first online bank in the UK, he brings a wealth of experience to FinTech. Michael focuses on building relationships with wealth…
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Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX
31:04
31:04
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31:04
Quality assurance is crucial in Customer Experience Management, and assessing call center operations provides valuable insights into an organization's customer-centricity. The subject of today’s episode is the result of our None of Use is Clever as All of Us feature. One of our listeners, Jamie Scott of Evaluagent shared his thoughts on Quality Ass…
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Beyond Competition: ChargeTab’s Secret to Uncharted Market Success
20:44
20:44
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Are you tired of competing in crowded markets? Or in despair because you can’t sell your brand-new innovation as no one understands the product and it has no pre-existing category? Worry no more because the solution may be closer than you think; by identifying uncontested market niches, you can drive new demand for your product. Just like our guest…
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Driving growth with professionalized business operations, with Whitney Hahn
42:45
42:45
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42:45
If your small business is currently growing, it might be time to professionalize your operations. The tools and methods that worked when you started may no longer work for you now that you're expanding. Without upgrading your ways of working, your business can fail. Inefficient processes and disorganization can hold you back, allowing the competiti…
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SEO Optimization for Existing Content with Kai Davis
41:04
41:04
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41:04
How can you get more mileage out of your existing content? In this episode, we talk to Kai Daivs, an SEO consultant. You'll learn how often you should update your pages, the two levers for improving your SEO, how to use heat mapping, and more. Visit our website for the detailed episode recap with key learnings. Survey-based Research Projects with B…
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It Isn't "Small" Talk - How to Build Rapport with Customers and Team Members
4:49
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In this episode, Dr. Michelli explores the art of small talk and its pivotal role in fostering deeper connections in personal and professional settings. The discussion begins with a personal anecdote about overcoming social awkwardness and learning the actual value of small talk—not merely as conversation filler but as a fundamental tool for engage…
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#323 - The Brand Whisperer: Revealing the Tactics behind Your Favorite DTC Brands with Emmett Shine
49:52
49:52
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Emmett Shine is the creative genius behind Pattern, taking the lead in shaping the narratives and aesthetics of its seven brands. He also co-founded a creative agency, Gin Lane, and oversaw its evolution in parallel with the burgeoning startup ecosystem that came to define New York's landscape. In this episode, Emmett discusses Pattern Brands' appr…
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105: How Do You Feel When Others Succeed?
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Sign up for the newsletter here: https://jerred.com Time-Stamped Show Notes [00:00:30] Introduction to the episode [00:01:00] Discussing jealousy and success [00:02:00] Personal experiences with a scarcity mindset [00:03:00] Transitioning to an abundance mindset [00:04:00] Defining scarcity and abundance [00:05:00] How to begin changing your mindse…
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#62: Louis DeSantis: Nurturing Culture, Managing Teams, and Thriving in Business
44:31
44:31
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Today we talk about growth and leadership dynamics within the sign industry. Learn about company culture, team management, and the parallels between flying and business. Gain insight on overcoming industry challenges, navigating leadership, and ongoing self-improvement. Louis DeSantis, President and Treasurer of Colorado Sign Association and Board …
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From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom
29:52
29:52
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It should come as no surprise that a restaurant called Tattooed Mom is as eclectic as the name implies. Open for 27 years in Philadelphia, Tattooed Mom serves great food for everyone — omnivores, vegetarians, and vegans alike. Owner Robert Perry has built a community-first space by holding as many local events as he can for local activist and creat…
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Gary Vee: ‘If You Don’t Do This, Your Business Won’t Exist In 5 Years’
59:27
59:27
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Ep. 226 Gary Vaynerchuk is challenging the traditional mindset of business and marketing. Kipp, Kieran and guest Gary Vaynerchuk (VaynerX) dive into the importance of organic social media. Learn more about Gary’s revolutionary insights on why staying ahead of market dynamics is crucial in the ever-changing landscape of business and marketing, why t…
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