Best PMLS Podcasts (2024)

1
Understanding PML's Communication with Patients. 11:00

7d ago11:00

11:00

The Patient Management Centre is where the team who get in touch with you about your appointment is based. Hannah Pither from the PMC shares the different ways they’ll communicate with you and how you can be sure it is them contacting you. You’ll hear a mock phone call demonstrating how call handlers assist patients through the booking process, exp…

1
The Importance Of Patient Feedback At PML 8:23

4d ago8:23

8:23

Patient feedback plays a vital role at PML. And if you do have comments about your experience it’s Coral Whynes who you’ll speak to about it. Coral is passionate about taking feedback and making sure it directly influences policy and process changes within the organisation, ensuring continual improvements in service quality. Plus, Coral shares PML’…

1
Safeguarding Patient Data: How PML Ensures Privacy and Security 10:09

16d ago10:09

10:09

Your data and personal details are hugely sensitive and keeping that information protected is more important than ever. In this episode you’ll hear from Niall Wales, the IT lead at PML who explains how your data is kept secure using encryption, rigorous security protocols and ongoing training for everybody at PML. If you have any extra questions ab…

1
From Scan to Results - What Happens After Your Appointment 7:00

19d ago7:00

7:00

You’ve had your scan, so what happens next? In this episode Charlotte explores the next steps after your scan, all the way from receiving your results to understanding their implications. You’ll hear again from Hannah Pither at the patient management centre about their role and protocols for ensuring results reach your GP promptly and securely. The…

1
What to Expect at Your Appointment 11:02

4d ago11:02

11:02

In this episode we’re finding out what you can expect at your scan appointment. Charlotte chats with sonographer Humera Faisal who takes you through what happens during a typical ultrasound scan. We cover some of the ways you as a patient are made to feel comfortable during the appointment as well as how you can best prepare yourself for the scan. …

1
What Happens After Your GP Refers You to PML? 9:49

12d ago9:49

9:49

In this episode Charlotte takes you through the referral process from both a GP and PML perspective. You’ll hear from GP Dr Tim Breese who explains what he does when one of his patients needs a scan. And you’ll hear from PML’s Jon Pither about what happens once a referral is received - sharing the admin and triaging processes to make sure everythin…

1
Behind the scenes at Physiological Measurements 20:32

4d ago20:32

20:32

Physiological Measurements is an award winning provider of community non-invasive diagnostic services for the NHS. And if you’ve found this podcast, you’ve probably been referred to PML for an appointment by your GP. In this episode Charlotte Foster introduces you to the staff at the Shropshire head office of PML. You’ll hear from co-founder Jon Pi…