Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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In this podcast we breakdown call center, lead generation calls
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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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At Prosperity Health BH, we believe everyone deserves access to top-quality addiction treatment. We provide comprehensive call center support to rehab facilities, generating leads and helping patients get the help they need. Our innovative approach to marketing and compliance ensures our clients meet regulatory requirements and exceed them through accreditation, achieving long-term success. For more information visit our website.
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I share the tips and techniques that have worked for myself and my team for years.
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Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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I will be providing information on how to navigate the customer service call center industry. Support this podcast: https://podcasters.spotify.com/pod/show/muzick-hairston/support
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Life Center is one church, multiple locations, multiple languages. We exist to know Jesus and make Him known. We gather in-person and online weekly, find more information at www.lifecenter.com.
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Coming from the National Center for Victims of Crime, Parallel Justice is a trauma informed and survivor centered podcast that investigates civil justice sought for criminal acts. Dive into the realities of our criminal justice system alongside expert attorneys who took on the cases that dominated the headlines and changed our society. This is not your typical True Crime show. Parallel Justice is an honest, empowering investigation into how the Justice system actually works, where it fails, ...
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A weekly review of the Microsoft 365 Message Center, with Daniel Glenn, Darrell Webster, and special guests. 365MCS.com #365MCS
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Join us as we explore the the ins and outs of call center culture.
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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Podcast by Slavic Christian Center Youth
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Guatemalan call center talk, here you will learn the foundation of excellence and success, listen to this podcast if you dare to be a game changer.
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The Minds on the Frontline Podcast brought to you by the Wayne State University Frontline Strong Together Program in collaboration with the Michigan Crisis and Access Line. Frontline Strong Together, or FST5, provides streamlined access to behavioral health resources, as well as increased access to crisis services to Michigan’s front line five, which includes all professional, part-time, and volunteer firefighters, EMS, law enforcement, corrections officers, and 911 dispatchers. The Michigan ...
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This is Clarion Call Christian Center! I press toward the mark for the prize of the high calling of God in Christ Jesus. Philippians 3:14 (KJV) 2nd & 4th Sunday - Sunday School Sunday Morning Worship 10 a.m. Bible Study - Tuesday's 7 p.m.
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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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BevNET and NOSH presents: Community Call, a recurring series of open meetings dedicated to pressing topics impacting food and beverage businesses. Each call tackles a topic impacting the CPG industry, and creates a platform for timely insights, expert advice and community discussion.
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Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America m ...
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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER
RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER
What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful i ...
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WinBizSolutionsIndia is a business process outsourcing company based out of Bangalore, India. We provide support to global clientele in the areas of call center, photo editing, graphic designing and eBook conversion services.
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This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary.
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Allegheny Center Alliance Church Podcast
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Welcome to MODELS OF MASTERS. I'm Michael Becker. I'm an author, startup founder, and tech entrepreneur. I began my career with a global data warehousing company where I helped lead to a $90M acquisition in 2016. After that, I became content hire #1 at a top call center software startup. Then, I moved to Emarsys where I launched a branded media hub and helped led to a $500M acquisition by SAP in 2019. Around that time, I underwent a massive spiritual awakening which changed the trajectory of ...
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Chancing coastal guests for a call center incipiency is a delicate proposition. The real challenge, still, comes latterly- delivering and meeting the prospects of those guests!
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Everyone needs a place they can call their “center of the universe”, for Troy Thompson and family, that is a place called Sunnyside in rural Iowa. Pioneer back with the old sergeant to a way of life that loves (most of) the neighbors, tries to see the good in everyone, prizes hard work, a good story, an honest laugh, and a fair deal of individual liberty. Welcome to life, liberty, and the pursuits that make us happy on the Sunnyside of Life.
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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Daf in Halacha
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We quickly realized we knew very little about hematology and oncology when we started fellowship. Our goal is to bring you the fundamentals, core concepts and important management approaches in our field, driven by the latest evidence and expert opinion. In each episode, we will provide bite-sized, simplified approaches to common questions in a way that is perfect for anyone interested in hematology and oncology, from students and trainees to advanced practice providers and practicing physic ...
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Maine and New England true crime with original interviews and detailed documentary style storytelling. Murder, She Told is an award winning, true crime podcast shedding light on the cold cases, missing persons, and crime stories that often get overlooked of Maine, New England, and small towns from away. Murder, She Told uses detailed storytelling with an investigative twist, and weaves in original interviews with friends, family, and investigators close to the case. Rooted in deep research, ...
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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Sermons from Rhema Worship Center in Odenville, AL.👉 About Rhema Worship Center:Hey there! 👋 We’re Rhema Worship Center, but you can call us Rhema. We’re a vibrant and growing church in Central Alabama that exists to help people Know God, Walk in Freedom, Serve Other, and Equip Leaders. To learn more about us, visit our website!🌎 Rhema is a part of the Congregational Holiness Church which has been in existence since 1921 and has over 10,000 church all over the world. To learn more about the ...
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Honoring God by helping people become fully devoted followers of Christ.
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Worthy Of The Calling is the podcast that calls you to who you are, no matter the size of the call. A little yeast works through the entire batch of doe. Support this podcast: https://podcasters.spotify.com/pod/show/wotcwam/support
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The largest insurtech podcast going on 500+ episodes. This is not your grandpa's insurance industry!
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Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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We make the topic of privacy approachable. For both businesses and consumers. With so much of our lives taking place online today, it's easy to overlook the dangers associated with sharing your personal data with companies and strangers. Many people are aware that privacy is a problem but they don't know where to begin. Privacy Files explains the vast array of privacy issues facing society in easy-to-understand language. Then we give you practical solutions to quickly and effortlessly make t ...
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HI, I'M JASON BERGENSKE, THE FOUNDER OF MOVEITPRO SOFTWARE, LION'S DEN BOOKING SERVICE, AND THE MOVING COMPANY OWNERS PODCAST. My mission is to help as many moving company owners as I can from the experience I have of running my own multi-million dollar moving company, multi-million dollar moving software company, and a multi-million dollar call center that specifically books moves for moving companies like yours. On this endeavor of mine, I will be interviewing moving company owners across ...
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PGBS is a reputed offshore outsourcing service provider that has been helping global businesses, professionals, and individuals with BPO support. Our service delivery infrastructure is appropriately designed and deployed to ensure the delivery of high-quality solutions to our customers within the predetermined deadlines and in cost-effective ways. Our services include multilingual call center support, data cleansing, real estate photo editing, video editing, eBook conversion, 3d design servi ...
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Floyd Whiting sits down with local movers, shakers, and newsmakers in Sheridan. Monday-Thursday and features open line Fridays. Call-in: 674-4443 9:10am-10:00am.
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Interesting stories from today’s franchisors and entrepreneurs.
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Podcast by The Connecticut Economic Resource Center
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Tips to Disrupt your Service Desk with Technology and Tactics
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Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and his innovative w…
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4.2.24 Guest Speaker Rosal Nilobekov A calling for evangelism
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Tonight, we will hear a guest speaker, Rosal Nilobekov, with a powerful sermon - A calling for evangelism. Don't skip it. Tune in and listen to this amazing sermon.By Slavic Christian Center Youth
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Copilot in Stream. Ringless Group Chat calls - #328
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Get meeting insights from recordings of meetings you didn't attend, but they were shared with you via Stream. Or maybe you didn't join that Group Chat call because you didn't hear it. We have an interesting combo of messages to discuss this week. Darrell and Daniel cover: - Microsoft Teams - Presenter window enhancements while screensharing - Micro…
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Week 27: Love Alert! Sacrificial Love Takes Center Stage - Others First Always!
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In Week 27, we delve into the profound depths of sacrificial love, where putting others first reigns supreme. Love is not just a feeling but a deliberate action, and in this episode, we explore how sacrificial love transforms lives and relationships. Drawing inspiration from biblical teachings and timeless wisdom, we unravel the essence of selfless…
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OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns…
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Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
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Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP) “Listen. Do. Repeat. For Life!” https://youtu.be/DtA4s3MVSTY EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and s…
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By Bais Havaad Halacha Center
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Ep 108 Pipes & Dreams: Steve Paley's Journey from Corporate to 1-800-Plumber +Air
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In this inspiring episode, we dive into Steve Paley's transformative journey from a secure corporate job to the dynamic world of entrepreneurship with 1-800-Plumber+Air. Discover the pivotal moments that propelled him to take the leap, his strategic choice of joining a leading franchise, and how his business has become a cornerstone of reliability …
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Sheridan Dog & Cat Shelter / Advocacy & Resource Center
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Sheridan Dog & Cat Shelter / Advocacy & Resource CenterBy Floyd Whiting
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Cory Schmidt, CTO & Co-Founder at AgencyBloc - PIR Ep. 537
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Tony chats with Cory Schmidt, CTO & Co-Founder at AgencyBloc, an agency management system for Life and Health agencies. Started in 2008 out of the need for an AMS for Life and Health MGAs with a heavy focus on wholesaling. It has now grown into an all-encompassing wholesale and retail AMS. Cory Schmidt: https://www.linkedin.com/in/coryschmidt/ Agen…
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2004 - Northport, Maine. Something about 28-year-old Jeremy Alex was different. He wasn’t his usual free-spirited self—lately, he’d been acting more and more paranoid that bad guys were coming after him. Then, on the cool evening of April 24, 2004, Jeremy suddenly ran into his former teacher’s backyard in a panic, wad of cash in hand. Despite tryin…
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Promoting Wellness: Mental Health Marketing Strategies by Prosperity Health BH
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At Prosperity Health BH, we pioneer Mental Health Marketing strategies tailored to elevate awareness, dismantle stigma, and foster wellness. With a profound understanding of the intricate landscape of mental health, we craft campaigns that resonate deeply with diverse audiences, promoting empathy and understanding. Contact us today!…
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1 Chronicles 10-12 Support the showBy Troy J. Thompson
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By Bais Havaad Halacha Center
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Ep 107 Painting a Picture of Success: The A&P Painting & Flooring Franchise Story with Walter Nunez
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Join us on episode #107 as we sit down with Walter Nunez, the visionary behind A&P Painting and Flooring, a leading franchise name in home improvement out of Atlanta, GA. Discover the origins of A&P, as Walter shares how a commitment to quality and customer service helped build the business from the ground up. We’ll explore the innovative technique…
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Ep 106 Achieving Scale with a Home Service Based Business with Aaron Santas of RoofCoach
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Welcome to another episode of "The Business Stories Podcast with Ryan Arcoraci," where we dive into the journeys of industry leaders and the secrets behind their business successes. Today, we’re thrilled to welcome a special guest, Aaron Santas, the visionary behind RoofCoach, a company that’s redefining roofing solutions with a focus on innovation…
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Week 29: Heart of Thanks! Recognize God's Goodness and Cultivate Thankfulness!
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In this inspiring message, explore the power of gratitude! Discover ways to recognize God's goodness in your life and cultivate a heart of thankfulness. Learn how appreciation can transform your outlook and bring you closer to God. #gratitude #thankfulness #God #faith #inspiration --- Send in a voice message: https://podcasters.spotify.com/pod/show…
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Museum at the Bighorns / Sheridan College Theater & Drama
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Museum at the Bighorns / Sheridan College Theater & DramaBy Floyd Whiting
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Readiness, Response, and Resilience with Anthony “Gonzo” Gonzalez
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In this episode, we are incredibly honored to welcome Anthony “Gonzo” Gonzalez who is the Coral Springs–Parkland Fire Department Battalion Chief assigned to the Training Division as well as a producer for the Gettin Salty Experience Podcast. Throughout his extensive and distinguished career, Gonzo has been at the forefront of some of the most chall…
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1 Chronicles 7-9 Support the showBy Troy J. Thompson
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Episode: 67 - Let’s Talk Moving - Is the Moving industry on a downward trend?
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In this episode of, Let’s Talk Moving. Your host, Yuriy Margolin, owner of Moving Sales Professionals. The number one Sales call center for the Moving Industry. Had the privilege of interviewing Mario Reyes, owner of South Bay Moving Systems. https://sbmoving.com/ Are you a proud owner of a moving company? Are you struggling to find a reliable sale…
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SharePoint Brand Center and Custom fonts - #329
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Get ready for the new Brand Center and helpful tools to standardize your SharePoint sites and content you create in Microsoft 365. The Brand Center will begin rolling out capabilities, starting with custom font packages that match your internal brands. As with all new things in M365, the first release is limited in capability. But expect to be able…
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This week on The Sunnyside of Life, Troy takes an episode to discuss the Bible in a Year Experience and make some connections about people, leadership, and government of ancient Israel and modern day America...or any nation, for that matter. How many miles is it to Babylon anyway? Listen in and you may just find the answer! Support the show…
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By Bais Havaad Halacha Center
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Raise Them Up | Pastor Tyler Sollie | Life Center Tacoma
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Family Matters | Week 3 | Raise Them Up | Pastor Tyler Sollie | Life Center TacomaJudges 2:10-13 (CSB)No one is exempt from the assignment to help raise up this generation to love and serve Jesus.Each generation needs to DECIDE.Joshua 24:14-15 (ESV)Psalm 145:4 (CSB)Each generation needs a firsthand ENCOUNTER with God.Each generation needs both MENT…
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1 Chronicles 1-6 Support the showBy Troy J. Thompson
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By Bais Havaad Halacha Center
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2 Kings 22-25 Congratulations! You've completed the book of 2 Kings! Support the showBy Troy J. Thompson
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On this show, we have talked quite a bit about the red hot cybersecurity industry. Companies can't fill open positions fast enough. Globally, cybersecurity spending exceeds $200 billion. But there's a small problem. You might call it a cybersecurity paradox. Despite companies spending more than ever on cybersecurity, companies are also losing data …
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By Bais Havaad Halacha Center
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JRTC COG & CSMOG Offer Congrats to Alumni & Current OCTs for Making the Centralized Selection List
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Congratulations to our commissioned officers that are alumni and current serving Observer - Coach - Trainers for making the centralized selection list from the JRTC Team. The Commander of Operations Group, COL Matthew Hardman, and the CSM of Operations Group, CSM Michael Hall, send their warmest wishes. Your dedication and hard work have truly paid…
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Open LineBy Floyd Whiting
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True crime boot camp starts now! Camouflage can't conceal these twisted murder stories... Military Murder is a military true crime podcast hosted by Mama Margot that focuses on murders committed by military members, veterans, and sometimes their family members. This is a clip from Military Murder's episode called FORT CAMPBELL: Brent Burke (Double …
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2 Kings 19-21 Support the showBy Troy J. Thompson
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By Bais Havaad Halacha Center
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Sheridan County Commission & Sheridan County Assessor
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Sheridan County Commission & Sheridan County AssessorBy Floyd Whiting
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How Do You Find Angel Investors? Perfecting the Pitch and Collaboration to Give Your Business Wings.
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In an environment where venture firms are leaning toward conservatism, businesses are even more dependent on securing growth capital at earlier stages from angel investors. We talk to two seasoned angel investors, Nicole Bruno and Gefen Skolnick, alongside Ruth Berhane-Williams, founder of Equitea, who is actively exploring the angel investment lan…
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2 Kings 16-18 Support the showBy Troy J. Thompson
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051 S01 Ep 17 – Developing Leaders for Combat w/Two Seasoned Command Sergeant Majors, CSM(R) Nash & CSM(R) Donaldson
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The Joint Readiness Training Center is pleased to present the fifty-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are two seasoned, former command sergeant majors, CSM(R) Adam Nash and CSM(R) Curt Donaldson. CSM(R) Nash is the former 4th Infantry Divisio…
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Ep 105 Developing A Successful Mindset with TEDx Speaker Olivia Atkin
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Being diagnosed with epilepsy at the young age of nine taught Olivia Atkin a thing or two about resiliency and inner strength. She grew up to compete as a pro athlete, coach others, and later on start her own company committed to helping others succeed. All of this work opened the door to an opportunity to share a stage with other experts as a TEDx…
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OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ong…
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By Bais Havaad Halacha Center
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Sheridan Police Department / Buffalo Police Department
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Sheridan Police Department / Buffalo Police DepartmentBy Floyd Whiting
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Colorectal cancer is one of the most common cancers diagnosed each year worldwide. This highly anticipated series will take an in-depth look at this disease. In this first episode, we discuss the basics, including staging, tumor markers, and microsatellite instability testing, before tackling the management of colorectal cancer in upcoming episodes…
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2 Kings 13-15 Support the showBy Troy J. Thompson
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Tonight we will hear the wonderful message from our guest speaker let's prepare our Heart to Listen to the word of God.By Slavic Christian Center Youth
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By Bais Havaad Halacha Center
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Sheridan College Job Fair / Search & Rescue
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Sheridan College Job Fair / Search & RescueBy Floyd Whiting
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Ep. #116: Powerful Abundance Activation Workshop [by Anton Wisbiski]
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In this exclusive workshop taken from my first eLearning program, 7-figure entrepreneur Anton Wisbiski shares stories, principles and mental frameworks he learned going form rock bottom to consistent $50k months. Anton dives into the two factors that determine, more than anything else, how much abundance you can create in your life. These include: …
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2 Kings 10-12 Support the showBy Troy J. Thompson
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