Archive this series
Customer service isn’t just support for users of your product. It’s part of the product! The price should represent not only what’s sold, but also what your customers know will happen when they need to reach out. Ensuring that customer service is done right means (eventually) hiring people who can do it. How can you best build that team? When should you start? How can you ensure that the people in charge of keeping your customers happy will do so?
Today we discuss the process by which we built our customer support team, starting with our first hire. We detail the exact procedures, tools, and resources available. From finding the right people, to training and integrating them into your business culture, to finally entrusting them with the autonomy that frees you up to do other things, we’ve got a process that works. We’ll tell you when to do it, how to do it, and why customer service is so integral to entrepreneurial success. Build a team you can trust! Click play!
It’s crazy that we’ve moved everything we do for business over to the digital world, but still need to pick up, sort and manage physical mail. With Earth Class Mail you can get all of your mail scanned and accessible online 24/7. You also get a real, professional address to share publicly with customers, business partners and investors. Visit earthclassmail.com/mbamonth and you’ll get your first month of service free when you sign up using promo code MBAMonth.
There are over 200 jobs available now at usaajobs.com. Be part of an organization that believes in you. USAA strives to attract, develop and retain diverse talent at all levels and cast a wide net to source the very best talent. Find your purpose with USAA. Visit usaajobs.com and join the team. Apply today.
Email marketing is good for your business. $44-back-for-every-$1-spent kind of good. And with a tool as powerful and easy to use as Constant Contact, you don’t need to be a marketing expert to see results. So, see how you can be a marketer. Sign up for a free trial at constantcontact.com/podcast!
- How to Filter for Superstars When Hiring
- The First 3 Positions You Should Hire For as a Solopreneur
- Q&A Weekends: What is the cost of your content manager & how did you find/hire Cyndi?
- How to Hire Your First Manager
1480 episodes available. A new episode about every 2 days averaging 15 mins duration .