The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Why improving how you handle enquiries, particularly via the phone, will increase conversion rate of enquiry to resident at your care homes
MP3•Episode home
Manage episode 272796745 series 2422029
Content provided by adam james and Adam James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by adam james and Adam James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode features Simon Crowther of training and consultancy company Care Skilled.
Simon also owned and sold 2 nursing homes.
In this episode we delve into:
- How to best handle enquiries to your care and nursing homes, including who should answer the phone, how should the phone best be answered, and the key information enquiry-responders should gather
- Who should handle enquiries out of hours
- Why the person who receives enquiries MUST have training.
- The importance of a workflow to ensure the phone is answered correctly and professionally, and all relevant data is captured
- Why you should consider having a dedicated enquiry line, and using a virtual PA or virtual switchboards.
- How virtual switchboards can track exactly how many phone calls have been received, and what are the benefits of recording phone calls
- Why you HAVE to know your numbers, such as enquiries per month, and origin of enquiries, and conversion rate from enquiry to look around to resident.
- Why you must have a system to stay in touch with families who enquired, even if their family member is not ready quite yet to become a resident.
40 episodes
MP3•Episode home
Manage episode 272796745 series 2422029
Content provided by adam james and Adam James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by adam james and Adam James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode features Simon Crowther of training and consultancy company Care Skilled.
Simon also owned and sold 2 nursing homes.
In this episode we delve into:
- How to best handle enquiries to your care and nursing homes, including who should answer the phone, how should the phone best be answered, and the key information enquiry-responders should gather
- Who should handle enquiries out of hours
- Why the person who receives enquiries MUST have training.
- The importance of a workflow to ensure the phone is answered correctly and professionally, and all relevant data is captured
- Why you should consider having a dedicated enquiry line, and using a virtual PA or virtual switchboards.
- How virtual switchboards can track exactly how many phone calls have been received, and what are the benefits of recording phone calls
- Why you HAVE to know your numbers, such as enquiries per month, and origin of enquiries, and conversion rate from enquiry to look around to resident.
- Why you must have a system to stay in touch with families who enquired, even if their family member is not ready quite yet to become a resident.
40 episodes
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