157 When Good Clients Go Bad

Difficult Happens; Effective Communication for Bosses

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3y ago 24:24

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Have you ever had a client flip from a Dr. Jekyll to a Mr. Hyde?

Everything was going along fine and then suddenly their behavior started to change to evasive or defensive.

In most cases, they’re experiencing a triggered reaction. But what caused it?

Was it something you said or did? Is something else going on? Are you triggered?

These triggers and conflicts can lead to feelings of increased stress, tension, and anxiety. (you know your body keeps the score.)

If you are an entrepreneur, manager, leader or business owner it has become increasingly more important to be able to pick up on subtle cues and understand why people act, and react, the way they do.

When you can understand where people's behavior is coming from you can respond to what is triggering their response, and maybe just turn that client back into the good doctor.

What you’ll hear on today’s episode:

The base of a triggered reaction
The conflict loop
The animal brain
The 4 types of non-trauma based triggered reactions
The content trigger
Personality tests
The big trigger times
Responding to what is not being said

Join the Difficult Happens Facebook group “Community Happens Group”

Work with Lara:

Apply for an On-air Coaching Call!

Complimentary Breakthrough Consultation

Got a Question? Comment? Email Lara@difficulthappens.com

Corporate Training

Difficult Happens by Lara Currie

Difficulthappens.com/workwithme/

Resources:

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types

Show Intro music by Scott Holmes Music

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143 episodes

#Boss #Difficult #Employee #Lead #Personaldevelopment #Professionaldevelopment #Strongteam #Team #Teamdynamics #Triggeredreaction #MBA #Lara Currie #Self-Improvement #Leadership #Business #Podcasting Education #Leaders #Boundaries #Triggered

157 When Good Clients Go Bad

Difficult Happens; Effective Communication for Bosses

85 subscribers

published 3y ago