Go offline with the Player FM app!
285- Entrepreneurs need to provide GREAT Customer Service- the CARE model
Archived series ("Inactive feed" status)
When? This feed was archived on August 06, 2018 01:45 (). Last successful fetch was on October 28, 2017 13:04 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 122736118 series 10664
In this episode, we deliver the audio narration of a blog post by Terri Zwierzynski from her business, www.Solo-E.com. It is called “The Customer is Always Right (Especially when you think they aren’t” and the content is complete and unabridged.
This post discusses the 4 elements in her CARE Model of Email Customer Service. It is of great interest to me, as she admits in the beginning of the post her own experience with a lesson learned in making mistakes when dealing with customers.
The 4 elements of her CARE model are:
C = already a Customer
A = Attitude
R = Relationship
E = Extra
Terri delivers more tips for great customer service at this link:
http://www.solo-e.com/articles/business-building/customer-service/
________________________________
And also, the additional resources that are mentioned in the section about the author are found at this link:
http://www.solo-e.com/ecourse-signup
Note to our listeners:
Since we were traveling and on the road, we had to use a different portable recorder for this episode. We hope that the difference in sound quality did not distract our audience. We apologize for any inconvenience that one may have had of quality (due to an expectation of previous episodes delivered).
Select this link to listen to this audio episode in another window.
_______________________________
Copyright (c) 2016, content from Terri Zwierzynski of www.solo-e.com (complete and unabridged). All rights reserved. Podcast music licensed from www.michaelandmike.com.
40 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on August 06, 2018 01:45 (). Last successful fetch was on October 28, 2017 13:04 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 122736118 series 10664
In this episode, we deliver the audio narration of a blog post by Terri Zwierzynski from her business, www.Solo-E.com. It is called “The Customer is Always Right (Especially when you think they aren’t” and the content is complete and unabridged.
This post discusses the 4 elements in her CARE Model of Email Customer Service. It is of great interest to me, as she admits in the beginning of the post her own experience with a lesson learned in making mistakes when dealing with customers.
The 4 elements of her CARE model are:
C = already a Customer
A = Attitude
R = Relationship
E = Extra
Terri delivers more tips for great customer service at this link:
http://www.solo-e.com/articles/business-building/customer-service/
________________________________
And also, the additional resources that are mentioned in the section about the author are found at this link:
http://www.solo-e.com/ecourse-signup
Note to our listeners:
Since we were traveling and on the road, we had to use a different portable recorder for this episode. We hope that the difference in sound quality did not distract our audience. We apologize for any inconvenience that one may have had of quality (due to an expectation of previous episodes delivered).
Select this link to listen to this audio episode in another window.
_______________________________
Copyright (c) 2016, content from Terri Zwierzynski of www.solo-e.com (complete and unabridged). All rights reserved. Podcast music licensed from www.michaelandmike.com.
40 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.