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Does Customer Effort Score Trump Net Promoter Score?
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This feed was archived on April 15, 2019 02:08 (
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Manage episode 199082202 series 94254
Content provided by Tema Frank. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tema Frank or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Matt Dixon makes a compelling case in his book, The Effortless Experience, that the popular Net Promoter Score (NPS) is nowhere near as useful as it claims to be. When Bain & Co. introduced the NPS score they called the question “Would you refer us to a friend” the “ultimate question”; the only one you…
The post Does Customer Effort Score Trump Net Promoter Score? appeared first on Frank Reactions.
112 episodes
Does Customer Effort Score Trump Net Promoter Score?
Frank Reactions - Customer Experience & Customer Service in the Digital Era
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Archived series ("Inactive feed" status)
When?
This feed was archived on April 15, 2019 02:08 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 199082202 series 94254
Content provided by Tema Frank. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tema Frank or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Matt Dixon makes a compelling case in his book, The Effortless Experience, that the popular Net Promoter Score (NPS) is nowhere near as useful as it claims to be. When Bain & Co. introduced the NPS score they called the question “Would you refer us to a friend” the “ultimate question”; the only one you…
The post Does Customer Effort Score Trump Net Promoter Score? appeared first on Frank Reactions.
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Similar to Frank Reactions - Customer Experience & Customer Service in the Digital Era
Every day, Jason Calacanis and Molly Wood cover startups, technology, markets, media, crypto, and the all the hottest topics in business and tech. They also interview the world’s greatest founders, operators, investors and innovators.
…
continue reading
1
Every Day Is Saturday Podcast For Motivation, Inspiration And Success
Self Improvement Coach Sam Crowley
One of the top motivational podcasts for 18 years and running. Motivational messages to keep you inspired throughout the week. Success comes in all shapes and sizes. Sam Crowley’s authentic message will provide the inspiration you need to conquer the challenges and claim your power.
…
continue reading
In the Marketing Mentor podcast, Ilise Benun, founder of Marketing-Mentor.com, offers short but meaty conversational interviews with creative professionals who are doing what it takes to stop feast or famine, get better clients and command the fees they deserve – and sharing what they’ve learned.
…
continue reading
A master-class in personal and professional development, ultra-athlete, wellness evangelist and bestselling author Rich Roll delves deep with the world's brightest and most thought provoking thought leaders to educate, inspire and empower you to unleash your best, most authentic self. More at: https://richroll.com
…
continue reading
CGP Grey and Myke Hurley are both independent content creators. Each episode, they get together to discuss their working lives. Hosted by CGP Grey and Myke Hurley.
…
continue reading
If you are a Founder who loves the company you started, and you want to be the CEO that pilots it to sustained success, you’re in the right place! Hear from dynamic, inspiring, and successful Founders as they share their insightful stories and practical tips that make becoming the CEO more fun, stress free, and easier to build and scale the company and life of your dreams. Your guide, Todd Uterstaedt, is super passionate about Startup CEO success and wants to help boost your leadership capab ...
…
continue reading
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