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Keeping humans at the centre of the equation: enabling accessibility in dispute resolution

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Manage episode 217718068 series 2311927
Content provided by PwC Canada. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PwC Canada or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this special episode of the Shift podcast we are joined by Shannon Salter, Chair at the Civil Resolution Tribunal in British Columbia. Salter sits down with Jon Finkelstein and breaks down how she and her team have revolutionized the way citizens interact with the legal system; becoming the first tribunal to go completely digital in Canada. The two discuss implementing a large-scale transformation while still keeping citizens at the core, governing change management and various stakeholders, and plans for scalability in the future. Plus, find out how this leading-edge transformation led to winning the V2R Award in the Accelerator category. To find out more about PCL Constructions winning innovation visit the V2R Awards website! Applications for the 2019 V2R Awards program are now open.
  continue reading

17 episodes

Artwork
iconShare
 
Manage episode 217718068 series 2311927
Content provided by PwC Canada. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PwC Canada or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this special episode of the Shift podcast we are joined by Shannon Salter, Chair at the Civil Resolution Tribunal in British Columbia. Salter sits down with Jon Finkelstein and breaks down how she and her team have revolutionized the way citizens interact with the legal system; becoming the first tribunal to go completely digital in Canada. The two discuss implementing a large-scale transformation while still keeping citizens at the core, governing change management and various stakeholders, and plans for scalability in the future. Plus, find out how this leading-edge transformation led to winning the V2R Award in the Accelerator category. To find out more about PCL Constructions winning innovation visit the V2R Awards website! Applications for the 2019 V2R Awards program are now open.
  continue reading

17 episodes

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