It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Content provided by CSI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CSI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Andy and Laura have a quick announcement regarding CSI Customer Experience 2019 in Chicago. Then, we talk to some attendees at last year's conference.
39 episodes
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Manage episode 232636630 series 2334729
Content provided by CSI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CSI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Andy and Laura have a quick announcement regarding CSI Customer Experience 2019 in Chicago. Then, we talk to some attendees at last year's conference.
39 episodes
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Similar to Fintech Focus
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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