Best CX podcasts we could find (Updated September 2019)
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The CX Cast®
Monthly+
 
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
 
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CX Network
Weekly
 
Examining the relationship between the customer and your company.
 
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CX Files
Weekly
 
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business. Steve is CEO and Chairman of Walker Information, a business consulting firm that can help you put your customers at the heart of all your business decisions.
 
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Social Impact CX
Monthly
 
Podcast by Social Impact CX
 
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This Is CX
Monthly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Bike Shop CX
Monthly+
 
Cycling podcast based in Michigan and mostly focused on bike mechanics, but it's only a guideline.
 
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Bike Shop CX
Monthly+
 
Cycling podcast based in Michigan and mostly focused on bike mechanics, but it's only a guideline.
 
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CX Appeal
Monthly
 
CX Appeal is a podcast by Netcall Ltd. Using innovative technology, Netcall helps organisations to transform their customer engagement and enable digital transformation faster and more efficiently. For more information head over to netcall.com.To hear more about how our MATS Low-code platform is helping IT & Transformation leaders to drive change, check out our 'Life in Low-code' podcast soundcloud.com/lifeinlowcode.
 
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CX-Spotlight
Daily+
 
Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
 
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Voxpro Studios
Monthly
 
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.
 
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Amateur Hour CX
Monthly
 
A podcast on the state of cycling from the grassroots ranks.
 
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
 
Listen to the speed of change with Voices of Customer Experience Podcast where we will explore the technological innovations in data science, behavioral analytics, Artificial Intelligence, and how these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.
 
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REFERRALS PODCAST
Weekly
 
Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
Come join the CX Nation! Each week we discuss all things related to -- Customer experience, customer service & inside sales for today's world -- we explore customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service, no matter what the industry or space! Visit our website today at www.cxchronicles.com or check us out ...
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
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Cyclocross Radio
Monthly+
 
Cyclocross veldrijden cyclo-cross cx 'cross cross svenness crosshairs radio cxhairs cycling belgium uci usac road racing sven nys
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
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The CX Show
Monthly
 
Podcast by SAP Hybris
 
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Experience This!
Monthly+
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
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TinyCast
Monthly
 
Tiny Cartridge covers the Nintendo 3DS, 2DS, DS, PS Vita, Game Boy, and other portable video game consoles, discussing the latest and most interesting handheld gaming releases -- from Animal Crossing to Pokemon, Game Center CX to Dragon Quest, Mario to Mega Man. http://tinycartridge.com
 
"CX" or "Customer Experience" is the foundation of EVERY brand - personal, small business or Fortune 500. If you think your marketing department manages the brand identity - you're wrong. Dead wrong. It's the CUSTOMER'S PERCEPTION THAT IS THE BRAND IDENTITY. Period. We'll discuss the many ways you can guide your customer experience (from Digital Marketing, Social Media Marketing, Internal Operations, Media Relations & Risk Taking) so that you create Brand Loyalty and even better, Brand Advoc ...
 
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Cyclocross Radio
Monthly+
 
Cyclocross veldrijden cyclo-cross cx 'cross cross svenness crosshairs radio cxhairs cycling belgium uci usac road racing sven nys
 
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TinyCast
Monthly
 
Tiny Cartridge covers the Nintendo 3DS, 2DS, DS, PS Vita, Game Boy, and other portable video game consoles, discussing the latest and most interesting handheld gaming releases -- from Animal Crossing to Pokemon, Game Center CX to Dragon Quest, Mario to Mega Man. http://tinycartridge.com
 
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The Crosscast
Monthly
 
Neil Mansfield, Bruce Dalton, Matt Payne and special guests talk about World, European and UK cyclocross. Follow us on @TheCrosscast @CrosscastNeil @BruceDaltonCX and @MattFixerPayne. And give us a like on Facebook where we put up occasional FBLive video.
 
Interviews and perspectives from global customer experience experts
 
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com
 
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Repeat Customer
Monthly
 
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused app ...
 
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CTX Podcast
Monthly
 
Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut.Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
 
Paul Bryan, organizer of the UX STRAT conferences, interviews thought leaders in the UX, CX and design world.
 
The purpose of the podcast is to promote police integrity and improve policing by gaining a better understanding of police crime, correlates of police misconduct, and agency responses to officer arrests. New podcast episodes are posted monthly. This project is supported by Award No. 2011-IJ-CX-0024, awarded by the National Institute of Justice, Office of Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this podcast are thos ...
 
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Smart Dust
Monthly
 
Want expert insight on what’s trending in the world of technology, data and innovation each month? The Smart Dust Podcast is for you. But what on Earth is Smart Dust? The name refers to the very real and extraordinary dust-sized computers designed to be breathed in and monitor the human brain. No, we are not making that up. The mission of the Smart Dust Podcast is to give you brain-expanding ideas and perspectives to breathe in and apply to your daily and professional life. With industry-lea ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Podcast by Small Business Trends
 
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CX Podcast
Monthly
 
Podcast by Startup Podcast By Coax Studios
 
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The CX Asia Show
Daily+
 
Customer Experience in Asia
 
Examining the relationship between your company and your customer.
 
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The CX Coach
Daily+
 
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
 
SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
 
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B2BiQ
Weekly+
 
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
 
We're not talking dentistry here; FLOSS all about Free Libre Open Source Software. Join host Randal Schwartz and his rotating panel of co-hosts every Wednesday as they talk with the most interesting and important people in the Open Source and Free Software community.Records live every Wednesday at 12:30pm Eastern / 9:30am Pacific / 16:30 UTC.
 
James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
 
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What It Means
Weekly
 
The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.©2017, Forrester Research, Inc. and/or its subsidiaries. All rights reserved.
 
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Service Lab
Monthly
 
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
 
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What It Means
Weekly
 
The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.Crack the Customer Code provide ...
 
We look behind news for insights and trends on the people, tech and business of food marketing.
 
Molly Hurford and Peter Glassford host the Consummate Athlete Podcast, a show that looks at those who embrace multiple sports, from running and biking to football and rowing. We explore their stories and the tactics they use to be awesome in multiple disciplines and to be happy, healthy and productive.
 
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In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable.
 
B2B companies are beginning to move into more subscription-based services, another influence from the B2C space. Steve welcome Musa Hanhan, senior director of customer experience at Genesys, to discuss how subscription-based models impact the customer experience for B2B companies.By Walker Information.
 
Just some simple discussion about what happened Friday at Jingle Cross. FINALLY have Dougie Fresh on the show!!!!!
 
Last month I had the opportunity to check out Twilio ’s annual user conference, Signal. Twilio, a platform that allows developers to build communications-enabled (voice, text, chat, email), shared a few stats that really caught my attention:• Twilio sends 50 billion emails a month on behalf of their customers• They send 200 million SMS messages ...…
 
Ian Barkin is the Chief Strategy and Marketing Office at SYKES, based in Tampa, Florida. He has a long history in innovation and automation strategy and if you have taken an RPA course on LinkedIn then he probably wrote it. In the podcast Ian explores RPA, innovation, and the future development of customer experience processes where technology ...…
 
For most organizations, there are many more potential customers than they realize in their target market whose needs are different from those of their imagined “average” customer. Firms that design for that diversity can reach more of their target market, access new ones, avoid legal troubles, and cut costs — by shifting to inclusive design, wh ...…
 
This CX Mini Masterclass provides an overview of customer experience KPIs and how these can be used to foster organizational alignment. Show host and customer experience expert, Julia Ahlfeldt, explains the role of KPIs in driving accountability, which types of KPIs are the most effective, and some common pitfalls. If you want to quickly unders ...…
 
You can’t tackle modern customer experience challenges with status quo solutions. In a landscape where customers expect more than ever from brands and technology can deliver more than ever for those brands, simply doing what you used to do is not an option. This episode is all about leveraging that technology to move your customer experience op ...…
 
Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provide ...…
 
In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for your business, startup or growth company. Listen to this CXWeekly Update today and join the CXNation comprised of customer focused business leaders and entrepreneurs all striving to crea ...…
 
These seven mindsets are from Gary's recently released White Paper that is available at the following link for download: 7 Mindsets to Revive Your Voice of the Customer (VOC) Program If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or ...…
 
Customer experience (CX) organizations will revamp their skills and strategies in response to new business dynamics and transformative technologies. Dive in to the future of CX on this week’s What It Means with VPs and Principal Analysts Rick Parrish and Joana van den Brink-Quintanilha.By Forrester.
 
For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences. He is an award-winning speaker at both national and in ...…
 
In Episode 40, we dig into the security and culture aspects of our NO CELL phone policy at Expivia and why we think its a cornerstone of our overall security compliance. Because so many of you asked for it, I am just posting the cell phone/wearable policy here on expiviausa.com: https://expiviausa.com/%ef%bb%bfcell-phone-wearable-technology-agr ...…
 
Live from the Jingle Cross Media Center, Cyclocross Magazine's Zach Schuster and Micheal Boedigheimer of Yeah You Ride! join Bill to give you the skinny on the Jingle Cross C2 and Iowa City World Cup. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @theshoestar and @cyclocross. Get 15% off the new Worx Hydroshot power wash ...…
 
Live from the Jingle Cross Media Center, Cyclocross Magazine's Zach Schuster and Micheal Boedigheimer of Yeah You Ride! join Bill to give you the skinny on the Jingle Cross C2 and Iowa City World Cup. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @theshoestar and @cyclocross. Get 15% off the new Worx Hydroshot power wash ...…
 
Over the weekend, we attended the first-ever TinyCon, a small gathering organized by Club Tiny members! So there's a lot of party game talk and a lot of quacking, plus news about Ring Fit Adventure.By Tiny Cartridge.
 
Over the weekend, we attended the first-ever TinyCon, a small gathering organized by Club Tiny members! So there's a lot of party game talk and a lot of quacking, plus news about Ring Fit Adventure.By Tiny Cartridge.
 
Today we discuss your questions about Cyclocross, cyclings fall/winter discipline. We discuss: - what is cyclocross - Warming up and course preview - what is skill practice for cyclocross - dealing with double race weekends - some easy tips/tricks and hacks to make your weekend and riding better Please consider supporting it by: a) Rate and rev ...…
 
In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with ...…
 
http://www.referralspodcast.com In this episode of Referrals Podcast, we welcome John Jantsch, author of “Duct Tape Marketing” and "Referral Engine." Listen as we discuss making your systems more sticky and effective....like duct tape! Referrals Library: www.ReferralLibrary.com Schedule your FREE implementation call: www.CallWithCoach.com Refer ...…
 
Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out. Bite-Sized Delight From the Episode: • Find Ways to Make the Required Elements of Your Business Remarkable - at every turn, look for ways to inject excitement into the mundane and create lasting me ...…
 
Melanie Deziel, the founder of StoryFuel, is an international keynote speaker and a lifelong storyteller, recognized as one of the world's leading experts in native advertising and branded content. As a speaker, she's taught marketers around the globe to think like journalists and tell better brand stories. She is a member of the National Speak ...…
 
Our guest today is Stan Phelps, a long time friend, who is once again joining us on the show. We are going to continue our talk about the goldfish series. Today, it's time for the Pink Goldfish, his latest book. But what is the pink goldfish? Learn more about your ad choices. Visit megaphone.fm/adchoices…
 
Just some simple discussion about what happened Friday at Jingle Cross. FINALLY have Dougie Fresh on the show!!!!!
 
In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable.
 
Charelle Wigley is the Global Head of Employee Health and Wellbeing at Bupa, a global healthcare company with 80,000 employees. Bupa’s stated purpose is to help people live longer, healthier and happier lives, starting with and including their own employees. This is inspiring to Charelle: she feels privileged to be able to make a meaningful and ...…
 
This week we take our first ever viewer phone calls!!! They are great! We also talk about our new sponsor Worx and review the Park tool WH-1 wheel holding tool. Send tech questions to bikeshopshow@gmail.com or call 734-335-0262 Scott Dedenbach is on Instagram at @bikeshopcx Mr. David Palan is on Twitter at @mrdavidpalan. This podcast is also su ...…
 
This week we take our first ever viewer phone calls!!! They are great! We also talk about our new sponsor Worx and review the Park tool WH-1 wheel holding tool. Send tech questions to bikeshopshow@gmail.com or call 734-335-0262 Scott Dedenbach is on Instagram at @bikeshopcx Mr. David Palan is on Twitter at @mrdavidpalan. This podcast is also su ...…
 
The benefits of becoming a more adaptive enterprise are many — but so are the roadblocks. In this episode of What It Means, VP and Research Director Pascal Matzke outlines the work CIOs must do to foster a truly adaptive enterprise.By Forrester.
 
With fall upon us and many listeners starting to think about 2020 budget and outsourcing possibilities, we thought it would be a good time for an episode to discuss the pros and cons of call center outsourcing. What is right for you? Are you looking to cost savings, technology upgrades or an overhaul of your CX, we talk through if staying inter ...…
 
Global powerhouse Rakuten has benefited greatly from its commitment to an omnichannel experience, and two leaders from the organization recently joined CCW Digital to discuss their road to success. They were joined by Martin Taylor, whose company Content Guru helped to empower their journey -- and the omnichannel revolution within so many other ...…
 
Get ready for Season 4 of the Experience This! Show, with your hosts Joey Coleman and Dan Gingiss.By Joey Coleman & Dan Gingiss.
 
The benefits of becoming a more adaptive enterprise are many — but so are the roadblocks. In this episode of What It Means, VP and Research Director Pascal Matzke outlines the work CIOs must do to foster a truly adaptive enterprise.By Forrester.
 
Cloud-based apps and services deserve a database that scales across clouds, eases operational complexity, and improves reliability. CockroachDB delivers resilient, distributed SQL with ACID transactions and data partitioned by location. Hosts: Randal Schwartz and Dan Lynch Guest: Spencer Kimball Download or subscribe to this show at https://twi ...…
 
Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provide ...…
 
Cyclocross Magazine's Zach Schuster and the official photographer of North American cyclocross, Bruce Buckley, join Bill to give you the blow-by-blow action and analysis from Rochester Cyclocross. It's a late night session, that's jam packed with info on the the C1/C2 race weekend. Follow Bruce Buckley on Instagram at @bruce_buckley Follow Zach ...…
 
Cyclocross Magazine's Zach Schuster and the official photographer of North American cyclocross, Bruce Buckley, join Bill to give you the blow-by-blow action and analysis from Rochester Cyclocross. It's a late night session, that's jam packed with info on the the C1/C2 race weekend. Follow Bruce Buckley on Instagram at @bruce_buckley Follow Zach ...…
 
Is the customer journey dead? According to an article in CMS Wire titled The Customer Journey is Over, it is. However, is that truly the case? Is the customer journey surely over, or is the article just an inflated with a catchy title? Or maybe it's something completely different... Learn more about your ad choices. Visit megaphone.fm/adchoices…
 
Like most professions, CX pros enjoy the benefits and support of an organization that provides resources and ways to network with other professionals. Steve welcomes the new CEO of the Customer Experience Professionals Association - or CXPA - Greg Melia for a discussion on the organization's benefits and future.…
 
Today is a 'best of the podcast' episode. We are re-posting (With some audio enhancements and no ads) this great episode with renowned coach Dean Golich. We hope you enjoy listening again or for the first time. Please consider supporting it by: a) Rate and review on your preferred app! Easy and Free! Thank You! b) Order Shred-Girls by Molly Hur ...…
 
Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’ ...…
 
http://www.referralspodcast.com In the world of referrals, can you imagine getting them for your business without even having to ask? On today's episode of the Referrals Podcast, we talk about how to do just that.
 
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed Nir, “The Prophet of Habit-Forming Technology.”Nir founded two tech companies since 2003 and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He ...…
 
Carolyn Raine is the Executive Director of Strategy and Engagement at Local Land Services, a New South Wales government department that helps farmers and land holders with issues around biosecurity and resource management. In this episode, Carolyn shares how they’ve been able to identify issues with their customer experience and drive cultural ...…
 
Deepak Subarao joins us and shares the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."
 
While checking out the Refresh19, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he’s willing to give employees the tim ...…
 
Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills to cope with emerging tech and multiple channels. In this episode, I ask him about the points he raised. Are we really about to see an end of contact centre ...…
 
Annie Forsmark is one of the presenters at the Employee Experience Forum in September. She started her career 20 years ago as a Health and Wellness Consultant, and now runs her own company in Sweden. She trains organizations, leaders, and employees to perform sustainably at work over time by making and acting on good decisions. Her work is focu ...…
 
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