Best Employeeexperience Podcasts (2024)

1
Leadership+ EXCLUSIVE: Former CEO of United Airlines Oscar Munoz Shares His Strategic Blueprint For How To Turnaround A Struggling Company, Team, Or Person 18:29

21h ago18:29

18:29

It’s one thing to talk about turning around a company, a team, or a person, but how do you actually do it? Oscar Munoz is the former CEO and Chairman of United Airlines and is responsible for one of the greatest turnarounds in airline history! In this episode he gets into the details and strategies he used to achieve success during his tenure. ____…

1
#514: Nimble customer research with Todd Horvitz, Head of Insights, HP 34:08

41m ago34:08

34:08

Today we’re going to talk about customer research, and how to do customer research in a nimble, agile way and still be incredibly effective, as well as how the practice of customer research is evolving in the age of AI. To help me discuss this topic, I’d like to welcome Todd Horvitz, Head of Insights, Business Computing and Software. Resources Get …

1
321: The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO 35:19

4h ago35:19

35:19

In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emph…

1
Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis 50:24

3h ago50:24

50:24

When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and c…

1
#513: AI & Fragmentation with Afif Khoury, SOCi 25:44

2h ago25:44

25:44

The total number of solutions in the martech Lumascape has grown to more than 11K in 2023, representing almost 7,000% growth in the space in just 12 years. The result of this growth has created too many data silos bringing massive challenges in integrating data and cleaning data to use for analytics and AI. Today we’re going to talk about data and …

1
Sparks: The Dangers of Having Too Much Empathy at Work 8:55

34m ago8:55

8:55

Believe it or not you can have TOO MUCH EMPATHY. I know, it sounds strange to think about but after listening to today’s podcast you’ll see why. Even though your empathy is well-intentioned, doing it excessively can blur personal and professional boundaries. This can only make tough decisions harder and lead to personal burnout. It begins by differ…

1
#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile 23:51

2h ago23:51

23:51

Today we’re going to talk about effective management of teams, even when that means you need to “unmanage” them - and we’ll talk a lot more about what that means. To help me discuss this topic, I’d like to welcome Jack Skeels, CEO & Founder of AgencyAgile and author of the book Unmanaged: Master the Magic of Creating Empowered and Happy Organizatio…

1
Customer Experience Is Everything in a Member-Centric Business 24:30

9h ago24:30

24:30

Building and Sustaining Memberships Through Excellent CX This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions , strategy, complia…

51
66. Agile Marketing in Action: UniSA’s Marketing Transformation 40:30

24h ago40:30

40:30

This episode dives into the University of South Australia's (UniSA) journey of implementing Agile Marketing with Sarah Cutbush (Chief Marketing and Communications Officer) and Tim Smedley (Manager, Market Insights). Tune in to discover: How a large university marketing and communications team of 80 staff implemented Agile marketing to gain strategi…

1
#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash 25:39

8d ago25:39

25:39

Today, we're diving deep into the role of brands in today's socially conscious market. We'll explore the intricacies of engaging with social issues, navigating the challenges of fragmented audiences, and the importance of a brand crafting and owning its narrative. These discussions are crucial for understanding how major brands approach their publi…

1
Jeff Teper - Copilot, SharePoint, and the Future of Collaboration 50:37

3d ago50:37

50:37

In this episode of the Copilot Studio Podcast we dive into the latest advancements in AI-powered collaboration and process automation with Jeff Teper of Microsoft. Discover how companies are transforming their workflows and the pressures of innovating in a tech-driven market. - Jeff Teper shares insights on how Copilot, including Microsoft Teams bo…

1
320: The 9 Behaviors of Caring Leadership 8:19

7d ago8:19

8:19

In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employ…

1
Waze Co-Founder Uri Levine Shares Secrets on Building Innovative Teams and Turning Simple Ideas to Billion-Dollar Enterprises 45:15

9d ago45:15

45:15

Every leader is trying to driving innovation inside of their organizations, but that’s easier said than done. Uri Levine is the co-founder of Waze, which sold to Google for $1.1 billion. He’s also the first board member and investor of Moovit (Waze but public transportation) which Intel acquired for $4 billion! It’s safe to say that Uri knows a thi…

1
#510: Missed opportunities with AI and CX with Tony Grout, Showpad 25:03

4d ago25:03

25:03

As we talk about a lot on this show, organizations are investing in AI technologies more than ever and integrating them into existing systems to train sales and revenue teams to help their connections with audiences. However, despite its advancements, significant missed opportunities exist in maximizing AI’s potential. Today we’re going to talk abo…

1
Tom Arbuthnot - How Copilot is saving him time and improving workflows 34:31

6d ago34:31

34:31

Tom Arbuthnot, a Microsoft MVP and founder of Empowering Cloud, discusses the use of AI copilot in Microsoft Teams and other applications. He emphasizes the importance of training and understanding different use cases for copilot to be effective. Tom also highlights the need for users to consciously change their habits and expectations when using A…

1
Sparks: The Strategies One Man Used To Save IBM From the Brink of Collapse 26:03

7d ago26:03

26:03

You’ve heard of IBM, but did you know that it was once on the verge of bankruptcy? One man, a cookie salesman, was able to turn the company around and keep it from collapsing. In today’s leadership spark, we’ll explore the remarkable turnaround of IBM in the 1990s under the leadership of Lou Gerstner, Former CEO of IBM. Lou, an outsider with a back…

1
#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health 30:52

7d ago30:52

30:52

Today we’re going to talk about optimizing the patient experience by looking at ways to optimize the operational efficiency—and in this case the operating room efficiency—at hospitals, by using machine learning tools. We’ll also talk about several other use cases for AI and ML in healthcare. To help me discuss this topic, I’d like to welcome Michae…

1
#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega 30:28

9d ago30:28

30:28

There is no question that greater reliance on predictive analytics, enhanced automation, and the capabilities of generative AI are helping to shape the enterprise of tomorrow. Today we’re going to talk about building the self-optimizing enterprise, and how data, collaboration, and workflow optimization work together to create an organization where …

1
65. Optimising marketing teams: Lean marketing vs Agile marketing approaches 17:04

9d ago17:04

17:04

In this episode you’ll discover two key techniques to enhance marketing team productivity and value delivery; Lean Process Redesign and Agile Marketing. The episode guides leaders on choosing the right approach based on team size, maturity, and challenges, with examples from industries like tourism, technology, and higher education. Ty explains how…

1
319: An Inspiring Personal Story About Achieving Your Dreams 5:43

10d ago5:43

5:43

In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing…

1
Is Work Ethic In Decline? Debate With Editor in Chief of Entrepreneur Magazine, Jason Feifer 1:00:49

11d ago1:00:49

1:00:49

Do you feel like people don’t want to work anymore? In today’s episode Jason and I have a friendly spar on what’s going on with today’s workforce and if the our work ethic is in collective decline. We also explore how social media trends are shaping the workforce, the importance of focusing on career growth, and four phases of change that we all go…

1
#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media 31:02

17d ago31:02

31:02

Is the future of research and content creation a chatbot? With all of the commotion that ChatGPT has created, several industries, including the marketing industry, are evolving to utilize some of the things that make generative AI technologies so interesting and captivating, to make them useful for research and creation of meaningful content. Today…

1
Sparks: The Top 3 Reasons Your Employees Leave That Have Nothing To Do With Salary 11:27

14d ago11:27

11:27

Have you ever wondered why good employees leave, even when they’re well-paid? It’s a puzzle many leaders face. In today’s leadership spark, we’ll dive into the three key factors that drive employees away, beyond salary: lack of growth opportunities, poor relationships with their leaders, and inadequate work-life integration. It’s important to addre…

1
#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado 18:05

14d ago18:05

18:05

We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talkin about reimagining retail for the omnichannel consumer. Today we’re going to talk about how brands big and small can best use generative AI to drive revenue. To help me discuss this topic, I’d like to welcome Assa…

1
Empowering Employees for CX Excellence Through Organizational Development 10:15

21d ago10:15

10:15

Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have be…

1
#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain 15:32

16d ago15:32

15:32

We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talk about reimagining retail for the omnichannel consumer. In the retail world, social media virality blows up brands overnight, but a great supply chain strategy is critical to keeping customers. So much so, 77% shopp…

1
318: Is Culture Collision Costing You Customer Loyalty? 3:43

18d ago3:43

3:43

In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urge…

1
World’s #1 Communication Expert: How To Be A Super Communicator & The Three Types Of Conversations To Improve Your Decision-Making | Charles Duhigg 45:23

18d ago45:23

45:23

What’s the secret behind the communication strategies of successful leaders? Unlocking your ability to recognize different conversation styles, will leave you best equipped to face challenges ahead. Today I am joined by Charles Duhigg, a Pulitzer Prize-winning reporter and bestselling author of “The Power of Habit” and “Smarter Faster Better,” who …

1
#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House 22:49

18d ago22:49

22:49

We are here at eTail Palm Springs in Palm Spring, California and talking about all things retail, e-commerce, AI, and more. While we’ve talked quite a bit about the cookieless future on this show, and even though the impending deadline of third-party cookies may get pushed back… again… it is still happening, and marketers and advertisers need to fi…

1
Sparks: Four Key Strategies to Build Trust at Work 8:04

21d ago8:04

8:04

Are you struggling to build trust within your team? Trust is crucial for effective teamwork. In today’s leadership spark, I explore four key strategies to enhance trust, drawing insights from expert CEOs, researchers, and psychologists. I’ll explore the power of vulnerability in trust, sharing your own challenges, acknowledging emotions, and the im…

1
#503: Better customer insights with Matt Butler and Russ Hannig 29:10

21d ago29:10

29:10

Recorded live at eTail Palm Springs in Palm Spring, CA. We are talking about all things retail, e-commerce, AI, and more. My guests today can talk about all of this and we’re going to talk specifically about the importance of getting better insights to understand customer behavior, perform media mix modeling and more with third-party data becoming …

1
#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze 23:50

23d ago23:50

23:50

As companies continue to boast AI investments, marketers are struggling to keep up, according to a recent report from customer engagement platform Braze, which finds that less than 50% of marketers are using or intend to use AI in their everyday tasks. At the same time, cross-functional team collaboration is at a standstill, with only 1% of custome…

1
317: Is Culture Clash Making Your Employees Unhappy? 3:47

25d ago3:47

3:47

In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I s…

1
VISIONARY CEO Behind 7-Eleven, Blockbuster, and Wild Oats: James Keyes Unpacks the Secrets of Success, Sacrifice, and the Evolving Work Ethic 55:59

25d ago55:59

55:59

Why did Blockbuster really go bankrupt and what did Google have to do with it? Today I'm joined by James Keyes who is the visionary CEO behind three mega successful companies: 7-Eleven, Blockbuster, and Wild Oats. He's also the author of "Education Is Freedom: The Future Is In Your Hands." Today we're exploring how Jim increased the shareholder val…

1
#501: AI and the CMO with Amanda Cole, CMO at Bloomreach 26:41

25d ago26:41

26:41

Today we’re going to talk about the impact of AI on Chief Marketing Officers, as well as personalization and how, with the help of AI, it might finally be the year of personalization. To help me discuss this topic, I’d like to welcome Amanda Cole, CMO at Bloomreach, as well as an Executive Board Member at the MACH Alliance. Resources Bloomreach web…

1
Sparks: Four Powerful Strategies to Overcome Imposter Syndrome 11:59

28d ago11:59

11:59

Do you ever question your own abilities and feel like a fraud, despite your achievements? You're in the company of many, including top executives, who grapple with imposter syndrome. In today's leadership spark, we delve into four effective strategies to conquer this challenge: bolster your confidence by supporting actions with data and stories, us…

1
#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove 29:04

28d ago29:04

29:04

Welcome to our first March Madness episode - and in the spirit of this, today we’re going to talk about the customer journey and experience in an industry that has one of the highest velocity of transactions, yet with very little differentiation between brands. The iGaming industry, which includes sports betting and online casinos is often looked a…

1
Elevating Training for Agents With Active Learning 7:42

28d ago7:42

7:42

iQor's Active Learning Approach in Business Process Outsourcing Creates Irresistible Employee and Customer Experiences On this episode of iQor’s CX Labs Digitally Irresistible podcast, iQor Senior Manager of the Active Learning Classroom Tarisse Grant-Shelton explores the evolution of training and development at iQor, a business process outsourcing…

1
Andy Huneycutt - Microsoft Copilot real use cases and benefits 34:59

1M ago34:59

34:59

Andy Huneycutt, an enterprise collaboration specialist, discusses the benefits and use cases of Copilot, a generative AI tool by Microsoft. He explains that Copilot is a semantic search engine tied to a large language model that can assist with content generation, summarization, and research. Andy shares examples of how Copilot can be used in Micro…

1
#499: AI and Digital Transformation with Jonathan Boakes, Infinum 27:09

30d ago27:09

27:09

Today we’re going to talk about AI’s incorporation into both existing and new digital transformation initiatives, and what some of the implications are when doing so. We’ll also be touching on some of the ideas in Infinum’s recent report, Beyond Buzzwords: Decoding the Digital and AI Revolution. To help me discuss this topic, I’d like to welcome Jo…

1
64. How to increase the capacity, agility and strategic focus of your marketing team by reducing BAU (Business as Usual) work 15:01

1M ago15:01

15:01

Is Business as Usual (BAU) work preventing your marketing team from being more strategic, agile and customer-focused? In this episode, host Ty Hayes explores why business as usual (BAU) work is a significant challenge for marketing teams, limiting agility and innovation. Ty shares his definition of BAU work being the routine, repetitive work that t…

1
316: Is Culture Slip Unknowingly Infiltrating Your Company Culture? 4:23

1M ago4:23

4:23

In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip befor…

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