Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive th…

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphab…

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News April fool’s joke? Gmail announced 20 years ago today: https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke Microsoft copilot released today: …

Host Amy and James are back! 1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News N-able 2024 MSP Challenges and Opps – CEO article: https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities How t…

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest https://www.linkedin.com/in/daveseibert99 https://www.smbtechfest.com/index.asp Michelle Ragusa McBain of Sonicwall https://www.linkedin.com/in/michelleragusamcbain https://www.sonicwall.com/leadership/mich…

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in buildin…

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! https://www.sxipher.ai/ https://www.linkedin.com/in/christophe-reglat-7360b0141/ Call: (386) 479-4074 Email: sales@sxipher.ai — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://ker…

Yes, another opener about the weather. ;) 1.) The MSP Question of The Week How can small MSPs compete with larger firms in the same market? https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm --- 2.) Notes on The News The AT&T outage results in $5 credit to all affected users. ...And the Med…

We are back after the long weekend with great hair... 1.) MSP Question of the week: How do you qualify an opportunity so you don’t waste your time? Check out Amy's whitepaper: https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/ --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out: …

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare…

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience... See: https://www.channele2e.com/native/customer-experience-is-everything 2.) Five minutes with a Smart Person - Val King of Whitehat Technologies Val is the CEO of Whitehat Virtual Technologies a…

1.) MSP Question of The Week How do busy MSP business owners deal with stress? Host Amy and Host James discuss their strategies. --- 2.) Five Minutes with A Smart Person - Eric Anthony Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony. Learn more about Eric: https://www.linkedin.com/in/esanthony/ Eri…

Host Amy and Host James catch up and catch a tan. 1.) MSP Question of The Week What is the best business structure for new MSPs? See: https://www.toptal.com/finance/interim-cfos/c-corp-vs-s-corp#:~:text=Compared%20to%20traditional%20S%20or,it's%20taxed%20as%20a%20corporation --- 2.) More Tech Layoffs? EY Announces Layoffs in Response to Economic St…

*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.) Should you update your GOALS and OBJECTIVES every year? The short answer? Yes. Email James (james@kernanconsulting.com) for his one page business plan exercise. --- 3.) Notes on The News Is Connectwise a sinking …

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line. Koutavas oversees the creation, implementation, and adoption of benefits at The ASCII Group which servic…

1.) MSP Question of the week: Will the US economy adversely affect my business? In summation, it will...if YOU let it. And what does tabasco hot sauce have to do with you? --- 2.) Notes on the News Tech lay offs yet again! Google, Amazon and Snap are among latest to announce major layoffs. See: https://www.channele2e.com/news/google-amazon-snap-lat…

Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft. Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft's field teams. Sharing with other owners, founders, and leaders the messaging, the mechanics, and the mindset necessary to partner with Microsoft, growing your Micro…

Today the SMBCP is whole again: Karl is back! 1.) MSP Question of The Week What is the best commission plan for salespeople? --- 2.) What's New in the News OPEN AI – blew up! And ransomware attacks are on the RISE! Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions…

In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives--What are they looking for in MSPs? And hpw to become "Sticky" Long Term strategic partners with your customers? Listen today to see why most MSP's fall short of these expectatio…

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry. Featuring (In Order): Dean Calvert of Calvert Technologies Elias Mansour of N-Able Matt Koenig of Nodeware Pablo Munoz of Ninja One Peter Ward of Dijital Team Shaun Witherden of Kaseya Shaun Capps of Pax8 Ted Deane 2…

Happy Thanksgiving! In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has been interviewed on TV and other major media on topics related to small business technology and entrepreneursh…

For this week's episode, we are joined by our co-host Amy Babinchak! --- 1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James and Host Amy break it down. 1. Business Plan 2. Written Agreements both customer and employee 3. Focus on Core Service 4. Unique Assets 5. Clean Books and re…

1.) MSP Question of The Week What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement? Did they let you know in advance or hire behind your back? Do you contact them? All the questions answered with Host James! 2.) Five Minutes with a Smart person – Steven Frank of TDSynnex TDSynnex …

In this episode of the SMBC podcast, we have three special cohost! Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath. https://www.empathmsp.com/ Tune in as we discuss the next big moves for Empath. --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – http://bit.ly/kernanmastermind htt…

1.) The MSP Question of the Week What is your unique selling proposition? Or your "superpower"? --- 2.) Notes on the News Understanding Your Competitors – SWOT Analysis on your business. https://www.msptechnews.com/business-news/evaluating-business-rivals/ We discuss: - Understanding your competitors is crucial for staying competitive in today’s bu…

1.) What's Up with You? One of our favorite topics on the show: What do you prefer--the large events or the smaller events? Let us know and send us message at james@kernanconsulting.com! Host James breaks down the pros and cons of both. --- 2.) MSP Question of the Week Should you have one offering or multiple offerings – AND – what is your recommen…

1.) MSP Question of The Week What is your favorite password tool? --- 2.) Five Minutes with a Smart Person – Lori Hardke Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out Lori's next class: https://www.itspu.com/all-classes/classes/profit-first-for-msps/ More on Lori: https://www.profitfirst4msps.com/ --- 3.) Notes on the News…

In this episode of SMBCP, Host James quickfires some insight on today's hot topics: How to compensate fully remote workers, dealing with late payers, and the search for entry level technicians. 1.) The MSP Question of the Week Can you pay your remote employees less money compared to employees coming to the office? — 2.) Notes on the News https://ww…

Today's special episode of SMBCP we have a special guest host, Donna Blum. 1.) The MSP Question of the Week Is it a good idea for couples to work together in the same company? --- 2.) Five Minutes with a Smart Person - Nick Wolf of EVO Security Nick is a senior sales executive with experience growing channel partnerships for MSP focused vendors. Fr…

1.) MSP Question of the Week When should I hire my first sales person? --- 2.) Smart Person - Brianna Haun Brianna's passion is to provide a level of excellence in serving clients, leading a team, and impacting the community through a value driven lifestyle. Gaining a new perspective, shifting a mindset, or creating something new, ignite my soul...…

In this special edition of the SMB Community Podcast, host James sits down for an in-depth discussion with Jason Miller Jason Miller - founder and CEO of BitLyft. Have you ever been lured in by a big-name vendor, only to discover their definition of services didn't quite match your expectations? Tune into "Burned by the Big Guys" as we dissect real…

1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: https://www.amazon.com/What-Heck-EOS-Employees-Companies/dp/1543699561#:~:text=Based%20on%20his%20years%20of,companies%2C%20helping%20them%20implement%20EOS --- 2.) Five Minutes with a Smart Person - Lisa Shorr Host James sits dow…

1.) MSP Question of The Week Do your workers come into the office, work remote or hybrid? --- 2.) Five minutes with a Smart Person Host Karl sits down with Kathryn Rose of ChannelWise. Kathryn Rose is an innovator, and the founding CEO of award-winning global expert marketplaces (getWise, channelWise) that provide business owners and professionals …

Segment One: The MSP Question of the Week Do you attend social events with clients? --- Segment Two: Notes on the News ChatGPT is getting alarmingly less accurate! This is huge. https://www.popsci.com/technology/chatgpt-human-inaccurate/ --- Kernan mastermind September 28-29 - Scottsdale, AZ: http://bit.ly/kernanmastermind or https://kernanconsulti…

Segment One: The MSP Question of The Week How many shows should an MSP attend in a year? --- Segment Two: Minutes with A Smart Person - Jake Gregorich Host James sits down with Jake Gregorich of Lyra Technology Group and discuss sales and marketing philosophies. Jake oversees revenue generation for Lyra Technology Group. He joined the team in 2023 …

For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Person - Double Feature! First up: Larry Mandelberg is a consultant, speaker and author with “more than 150 years of combined business experience.” A natural problem solver, Larry represents the 5th gener…

Segment One: MSP Question of the Week/Notes on the News We combine our two segments-- With Twitter X's arrival (and departure, which social media should MSPs be using? We compile a list of our social media necassities for MSPs and how to take advantage of it. And...Is our industry dominated by the “Magnificent Seven?” Reuters: “The outsized gains h…

Today Hosts James welcomes our guest co-host: Charlene Ignacio! Being from Hawaii, she makes friends everywhere she goes. What you see online is what you get in person. She serves as a multi-industry CEO, speaker, author, serial entrepreneur for, business results Coach and is also a 2nd Degree Black Belt in Judo, and Black Belt Lean Six Sigma Certi…

Segement One: MSP Question of the Week From Janet Schijns, a question and a survey: "Today I am thinking about how Generative AI will impact the channel partner cost to serve vendors in the future. For example: By using Generative AI to create your marketing materials, better select ideal customers, customized dev work, customer support, or other t…

Segment One: The MSP Question of The Week I have clients that have three PCs but don’t need a whole lot, what should I do? Segment Two: Five Minutes with a Smart Person - Dr. Lance Reichenberger --- Host James sits down with his friend, Dr. Lance Reichenberger. When Lance was only 11 years old, he began working with and programming computers. His f…

We catch up with Host Karl and Host Amy. Find out who's smoke free. Segment One: The MSP Question of the Week Do you have to be a “technical” person in order to run a successful IT consulting business? --- Segment Two: Five minutes with a Smart Person - Sarah Hansen Host James sits down with Sarah Hansen of Hansen Collective. Upon earning her bache…

Segment One: Notes on the News We sit down with Amy B and James and discuss the PAX8 marketplace Microsoft $5 Subscription Based Business Assist, and Microsoft Most Recent Security Response. Microsoft Business Assist: https://support.microsoft.com/en-us/office/business-assist-for-microsoft-365-37deb8fe-61cc-4cf9-9ad1-1c8d93475070 Microsoft Security…

Segment One: What are you up to? Amy B, James, and Karl--3/4th of our wonderful hosts join is for today's episode. Amy B joins on the road as she drives north to...the boat. — Segment Two: Five Minutes with a Smart Person – Our Very Own James Kernan! James Kernan's first and last time as our smart person ;)! Today, we discuss James's course on Lead…

Segment One: What are you up to? Host Amy B and Karl discuss the latest in flower power. --- Segment Two: Five Minutes with a Smart Person - Allen Edwards Allen began his I.T. career in 1994 as an entry-level tech, climbing the ladder through positions such as network technologist and then division manager in just six years. He founded his first I.…

Segment One: What are you up to? Karl just wrapped up the SMB Online Conference! Check it out here: https://smbonlineconference.com Three days of smart people & fun. James is revving up for his LIVE event in Denver this month June 29th-30th. Register here: http://bit.ly/kernanmastermind Interested in more live shows? Use Karl's code for CompTIA Fre…

Host Amy and James take over the pod once again. Segment One: What are you up to? Amy and Karl finalize their sessions for the SMB IT Pro conference in Australia this October! There, they will discuss why retirement looks different for business owners and Amy will be doing a technical deep dive: getting Microsoft 365 Business Premium’s Endpoint det…

In today's special episode, Host Karl heads out to Channel Partner's Las Vegas. We follow him on his adventures through the vendor hall. So what do these vendors have for sale and what socks do they have? Thank you to all vendors who participated in this episode! Listed below in order: https://www.tdsynnex.com/na/us/ https://www.ninjaone.com/ https…

We catch up with hosts Amy B and James! Segment One: So what's up with you? Amy B is back from Channel Partners! Here takeaway: The expo hall is multi football fields long and every third booth was a bar. --- Segment Two: 5 Minutes with a Smart Person - Manny Palachuk Host Karl catches up with Brother Manny. Manuel Palachuk has over 30 years of bus…

Today, our host congregate from their hotel rooms. --- Segment One: 5 Minutes with a Smart Person - Larry Mandelberg We speak with Larry Mandelberg. Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture. If change is causing…

Segment One: What's New in the News and Parrots on Zoom “Stats” from Syncro MSP: https://storage.pardot.com/498741/1680897830mTi9uJgH/MSP_Resources_Communities_2023.pdf 603 respondents - Very unrepresentative of the MSP community. And also, parrots talking to each other on Zoom! https://www.smithsonianmag.com/smart-news/scientists-taught-pet-parrot…