A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
…
continue reading
These are my close and personally formulated bottled stories called ¨HELSINKI CALLING', about my daily life in Helsinki. I will share tips from my travels that learned from the local community, where to stay, where to enjoy a local meal, and places of interest. Join my journey and send me comments.
…
continue reading
Transforming Spaces: The New Era of Hotels. In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, about the emerging trends in hospitality business models. They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the …
…
continue reading
1
Fraud exposed in hotels and restaurants TSHS – 093
49:39
49:39
Play later
Play later
Lists
Like
Liked
49:39
Fraud exposed in hotels and restaurants This episode explores the topic of fraud in the hospitality industry, covering various forms of fraud and the pressures that contribute to unethical behavior. The conversation also touches on the importance of sustainability and the risks of greenwashing. My guests are Carin-Isabel Knoop and Dr. David E. Morr…
…
continue reading
Delivering a Brand on a Day-to-Day Basis The Future of Hospitality Branding Mark Natale, co-founder of Smart Thinking, shares his insights on luxury branding and the strategic strategies that have positioned his agency as a leader in the industry. He discusses his journey from managing fitness centers and spas to co-founding Smart Thinking, emphasi…
…
continue reading
1
The Inspiring Tale of Crafting a High-End Resort in Vietnam’s Mountains! TSHS-0091
43:09
43:09
Play later
Play later
Lists
Like
Liked
43:09
The Inspiring Tale of Crafting a High-End Resort in Vietnam’s Mountains! Hylton Lipkin, General Manager of Garrya Mukang Chai and Om Thule at Ban Yen Tri Group, shares insights on opening a hotel in Vietnam. The hotel is a Banyan Group branded resort called Garrya. Lipkin discusses the challenges of staff recruitment, especially in a remote locatio…
…
continue reading
1
The journey from child gardener to international landscape architect. TSHS-0090
54:14
54:14
Play later
Play later
Lists
Like
Liked
54:14
The journey from child gardener to international landscape architect. In this episode, landscape architect Matthieu Mehuys shares his journey from growing up on a farm to creating sustainable biodiverse gardens around the world. He emphasizes the importance of understanding how nature works and working with it to create beautiful and eco-friendly l…
…
continue reading
1
The Journey of a Self Taught Designer. TSHS-0089
31:37
31:37
Play later
Play later
Lists
Like
Liked
31:37
In this episode, Sam-Erik Rutmann interviews Kay Chan, a freelance presentation designer with over two decades of experience. They discuss visual storytelling and brand communication, as well as Kay’s journey as a self-taught designer. Kay shares insights on working with Fortune 500 companies and the challenges of corporate bureaucracy. They also e…
…
continue reading
1
Personalizing the Guest Experience for a Deeper Connection. TSHS-0088
45:11
45:11
Play later
Play later
Lists
Like
Liked
45:11
In this episode, Atiba de Souza, CEO and founder of Client Attraction Pros, discusses the role of hospitality in building communities and combating loneliness. Atiba shares his background in entrepreneurship and how it has shaped his perspective on business. He emphasizes the importance of having a bigger purpose and making a positive impact on oth…
…
continue reading
1
Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. TSHS-0087
35:26
35:26
Play later
Play later
Lists
Like
Liked
35:26
Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. There are low-cost, high-impact sustainability initiatives… that don’t cost any money and are easy to implement.” In this episode, Sam-Erik Rutman interviews Sue Graves, CEO of Experience Alive, about sustainability in the hospitality industry. They discuss the impor…
…
continue reading
1
How to fix common digital marketing mistakes independent hotels make. TSHS-0086
28:58
28:58
Play later
Play later
Lists
Like
Liked
28:58
How to fix common digital marketing mistakes independent hotels make. In this episode, Adam Sinkus, the managing partner of A-Purpose Partnership, and I discuss digital marketing for independent hotels. We discuss the importance of having a clear marketing message that aligns with the overall brand and customer experience. We also explore integrati…
…
continue reading
1
Step into the World of Scandinavia’s Beloved Crayfish Feast!
4:38
4:38
Play later
Play later
Lists
Like
Liked
4:38
🎧 Welcome to "Crack, Sip, and Celebrate: Step into the World of Scandinavia’s Beloved Crayfish Feast!" 🎧 As the sun lingers in the Scandinavian sky, casting its golden hues over the Nordic landscape, a vibrant tradition bursts to life—as savory and rich as the summer itself. Picture this: tables adorned with whimsical crayfish-themed decorations, d…
…
continue reading
1
Key to Resilience and Adaptability in the Travel Industry. TSHS-0085
30:48
30:48
Play later
Play later
Lists
Like
Liked
30:48
Key to Resilience and Adaptability in the Travel Industry. Brian Chappon, CEO and founder of Centered Travel Wellness, shares his journey and the creation of a digital lifestyle platform for wellness-focused travelers. He discusses the importance of resilience and the ability to adapt in the face of challenges. Brian emphasizes the value of listeni…
…
continue reading
1
"Uncover Porvoo: Finland’s Best-Kept Secret with a Hollywood Twist"
6:20
6:20
Play later
Play later
Lists
Like
Liked
6:20
"Uncover Porvoo: Finland’s Best-Kept Secret with a Hollywood Twist" Porvoo is a picturesque town with charming streets, riverside views, and incredible restaurants. It is only a short drive or bus ride from Helsinki. The Old Town is a living snapshot of the town's past, with historical landmarks and cobbled streets. The Porvoo Museum and Johan Ludv…
…
continue reading
1
Attracting Talent: Treat recruitment like modern marketing. TSHS – 084
2:47
2:47
Play later
Play later
Lists
Like
Liked
2:47
Attracting Talent: How Hotels Are Transforming Recruitment into Marketing. Summary The recruitment process in the hospitality industry is changing, and hotels need to treat it like modern marketing. Selling the destination and the dream is important in attracting potential employees. The hotel’s brand story and values play a significant role in att…
…
continue reading
1
Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. TSHS-083
37:07
37:07
Play later
Play later
Lists
Like
Liked
37:07
Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years of hospitality experience. They discuss the challenges of leadership, the importance of personal connections in business, and the changing landscape of the workplace. Su…
…
continue reading
Why Blue Zone Retreats Work – discussion with Celine Vadam, Head of Retreats. In this episode, Sam-Erik Rutmann discusses Blue Zone retreats with Celine Vadam, the founder and CEO of a wellbeing concept consultancy WE(i)Think. We explore the uniqueness of Blue Zone retreats, the proliferation of wellness retreats in the market, and the importance o…
…
continue reading
1
The Tall Ships Races Helsinki 2024: Bringing the Age of Sailing Closer
4:41
4:41
Play later
Play later
Lists
Like
Liked
4:41
Ahoy, listeners! In this episode of "Sam-Erik Prive'," we embark on a journey through one of the most captivating maritime events of the year: The Tall Ships Races. Join us as we explore how this event brings the grandeur of old-world sailing into the modern era, fostering education, teamwork, and international camaraderie. https://tallshipraceshel…
…
continue reading
1
Hotel Marketing Mastery: Insider Tips to Skyrocket Your Room Bookings! TSHS – 081
38:09
38:09
Play later
Play later
Lists
Like
Liked
38:09
Hotel Marketing Mastery: Insider Tips to Skyrocket Your Room Bookings! In this episode, Brandon Leibowitz, the founder of SEO Optimizer, shares insights on digital marketing for the hotel industry. The conversation covers search engine optimization, content marketing, social media marketing, pay-per-click advertising, email marketing, analytics, co…
…
continue reading
1
Enhancing Guest Experience in Hospitality with Amazon’s Principles. TSHS-080
45:41
45:41
Play later
Play later
Lists
Like
Liked
45:41
In this episode, Steve Anderson, an expert and author of The Bezos Letters, discusses examples of the principles of growing a business like Amazon. He shares insights on customer obsession, day-one mentality, high-velocity decision-making, and more. The conversation also delves into applying these principles in the hospitality industry and the impa…
…
continue reading
1
Bridging Finance, Hospitality, and Podcasting. TSHS-079
49:19
49:19
Play later
Play later
Lists
Like
Liked
49:19
Bridging Finance, Hospitality, and Podcasting, discussion with Jelani Millard, founder of The Wapechi Collection. In this episode, Sam-Erik Ruttmann interviews Jelani Millard, a professional risk analyst, podcaster, and hospitality enthusiast. We discuss Jelani Millard’s background, travel experiences, involvement in hospitality, and the Wepachi Co…
…
continue reading
1
From Self-Doubt to Self-Trust: A Blueprint for Entrepreneurial Triumph! TSHS-0078
24:41
24:41
Play later
Play later
Lists
Like
Liked
24:41
From Self-Doubt to Self-Trust: A Blueprint for Entrepreneurial Triumph! In this episode, I discuss with Dawn Ledet, a certified life coach and self-trust expert. Dawn shares her professional journey from working in the hospitality industry to becoming a life coach. She explains the role and responsibility of a life coach and self-trust expert, high…
…
continue reading
1
Why we cannot ignore Blue Economy, discussion with Ms. Josianne Cutajar. TSHS-0077
44:41
44:41
Play later
Play later
Lists
Like
Liked
44:41
Why we cannot ignore Blue Economy, discussion with Ms. Josianne Cutajar. TSHS-0077 Ms. Josianne Cutajar is a Maltese (Gozitan) politician elected as a Member of the European Parliament in 2019, the youngest person to represent Malta in the European Parliament. She discusses her professional journey, the unique attractions of Gozo, and the importanc…
…
continue reading
1
Why every gravel bike ride in Finland is a tiny holiday! TSHS-0076
38:54
38:54
Play later
Play later
Lists
Like
Liked
38:54
Why Every Gravel Bike Ride in Finland is a Tiny Holiday! In this episode, Sam-Erik Ruttmann interviews Sari Puumala, the founder of PK & Company, about the growing trend of travel by biking, specifically gravel biking. Sari shares her passion for outdoor activities and how she got into endurance sports like triathlon. We discuss the popularity of g…
…
continue reading
1
Exploring Africa’s Diverse Charms: Insights on Travel, Sustainability, and Future Trends! TSHS-0075
41:50
41:50
Play later
Play later
Lists
Like
Liked
41:50
Exploring Africa’s Diverse Charms: Insights on Travel, Sustainability, and Future Trends! In a comprehensive dialogue, Pirkka Tapiola, Ambassador of Finland to Kenya, Somalia, Eritrea, Seychelles, and Uganda, delves into the interplay between Africa and Europe, framing it as a pivotal element in the travel experiences of European tourists. Througho…
…
continue reading
1
The Intangible Luxury: Evolving Landscapes of the Hotel Industry. TSHS- 0074
1:02:12
1:02:12
Play later
Play later
Lists
Like
Liked
1:02:12
Summary In this episode, Sam Erik Ruttmann interviews Piers Schmidt, the founder of luxury branding consultancy firm Luxury Branding. They discuss the challenges faced by luxury hotel brands in gaining global recognition and value compared to luxury goods brands. They explore the pricing premium discrepancy between luxury hotels and luxury goods, a…
…
continue reading
1
The Portrayal of Greenland: A visual Analysis of its Digital Storytelling. TSHS-0073
9:44
9:44
Play later
Play later
Lists
Like
Liked
9:44
Summary This is Ep.02 of my discussion with Dr. Francesc Fuste-Forne, University of Girona, Catalonia. The Ep. 01 ¨How Instagram & TikTok are rewriting the rules of Gastronomy and Travel Marketing. TSHS-0072 is available for your listening pleasure. The conversation explores Greenland’s digital storytelling emphasizes its environmental factors and …
…
continue reading
1
How Instagram & TikTok are rewriting the rules of Gastronomy and Travel Marketing. TSHS-0072
48:15
48:15
Play later
Play later
Lists
Like
Liked
48:15
Summary In the conversation with Dr. Francesc Fuste-Forne, University of Girona, Catalonia, we explore the role of social media in promoting luxury gastronomy in Abu Dhabi, and the challenges faced by bakeries in Catalonia during the pandemic. The chapters cover topics such as, the balance between authenticity and aesthetics in luxury gastronomy, u…
…
continue reading
1
Unlocking Helsinki’s Hotel Hotspots: The Top Picks and Predictions
8:53
8:53
Play later
Play later
Lists
Like
Liked
8:53
SummaryIn this podcast episode, Sam-Erik discusses the latest edition of new hotels in Helsinki. He highlights three hotels in different segments and price points: The Maria Hotel, Grand Hansa Hotel, and City Box. Sam-Erik provides his impressions of each hotel and its unique features. He also mentions the potential and impact these hotels will hav…
…
continue reading
1
Unleashing AI’s Potential: Overcoming Common Pitfalls and Strategies for Success. TSHS-0071
46:10
46:10
Play later
Play later
Lists
Like
Liked
46:10
Unleashing AI’s Potential: Overcoming Common Pitfalls and Strategies for Success. Summary In this episode, Jayanth N Kolla, an AI expert, discusses the key considerations for implementing AI in businesses. He emphasizes the importance of understanding the evolution of AI and the different generations of AI technology. Jayanth advises companies to a…
…
continue reading
1
The Power of Storytelling & Mental Health Innovation – discussion with Daniel Hettwer. TSHS-0070
46:49
46:49
Play later
Play later
Lists
Like
Liked
46:49
The Power of Storytelling & Mental Health Innovation – discussion with Daniel Hettwer. TSHS-0070 In this episode, we’re thrilled to bring you a fascinating conversation with Daniel Hettwer, an innovator venturing into the mental health sphere with creative technological solutions. As our conversation unfolds, Daniel Hettwer delves into the compelli…
…
continue reading
1
Unveiling Authenticity with Aradhana Khowala. TSHS-0069
38:18
38:18
Play later
Play later
Lists
Like
Liked
38:18
Unveiling Authenticity with Aradhana Khowala Welcome to Episode TSHS-0069 of our podcast series, where we dive into profound conversations with influential personalities shaping our world today. In this episode, we’re honored to have Aradhana Khowala, an inspiring figure in the fields of entrepreneurship, hospitality, and innovation. We discuss an …
…
continue reading
1
Paul Williams: Unleashing the Entrepreneurial Spirit In Dubai. TSHS-0068
33:34
33:34
Play later
Play later
Lists
Like
Liked
33:34
Paul Williams: Unleashing the Entrepreneurial Spirit In Dubai Once in a while, you’ll stumble upon a force of nature – an individual whose entrepreneurial passion and cunning innovation reshape their field, embodying the spirit of self-belief and soaring over adversity. One such person is Paul Williams, the CEO of Spearhead Creativity. In a recent,…
…
continue reading
1
“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067
34:10
34:10
Play later
Play later
Lists
Like
Liked
34:10
“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067 To the listener and reader: What are your top three pain points in dealing with Mental Wellness challenges in your organization? Please write in the comments. Introduction: In the fast-paced world of hospitality, where customer serv…
…
continue reading
1
Beneath the Ice Sheets: Unraveling Finland's Winter Swimming Culture"
8:38
8:38
Play later
Play later
Lists
Like
Liked
8:38
"Picture this - it's freezing outside, snowflakes are falling, the lake nearby is almost frozen, and yet, you see people, clad in swimsuits, ready to jump in. In Finland, this isn't an eccentric activity of a few daredevils, but a well-adopted hobby, known locally as avannon uinti (swimming in ice hole). An estimated 750,000 Finns are passionate ab…
…
continue reading
1
The Art of Shaping Ideas and Brands – discussion with Mike Munt, Creative Director Apogii. TSHS- 0066
43:01
43:01
Play later
Play later
Lists
Like
Liked
43:01
The Art of Shaping Ideas and Brands – Mike Munt, Creative Director Apogii Listen in as brand and design expert, Mike Munt, shares invaluable insights about his personal experiences and techniques to successfully shape the ideas and brands in this engaging podcast. He beautifully likens brands to books, emphasizing the delicate dance of visual desig…
…
continue reading
1
Why in the world spending Christmas time in Helsinki?
7:07
7:07
Play later
Play later
Lists
Like
Liked
7:07
Sharing tips what is going on in Helsinki. #myhelsinki #Christmas
…
continue reading
1
Branded Residence A Luxury Illusion or Real Value. TSHS-0065
56:10
56:10
Play later
Play later
Lists
Like
Liked
56:10
The episode titled “Branded Residences A Luxury Illusion or Real Value” discusses the concept of branded residences in the hospitality market. I am joined by my guest Mark Dardenne, an expert in the development of branded residences in the Gulf area. Branded residences have gained popularity in the past few years, especially in Dubai. Mark explains…
…
continue reading
1
Why a hotel podcast is the next best thing of being there?
6:17
6:17
Play later
Play later
Lists
Like
Liked
6:17
Sharing my tips for small hotel owners Airbnb owners how to get started with their own podcast channel.
…
continue reading
1
The Roller Coaster Ride: What aspiring Entrepreneurs need to prepare for – Chris Nader. TSHS-0064
56:10
56:10
Play later
Play later
Lists
Like
Liked
56:10
The Roller Coaster Ride: What aspiring Entrepreneurs need to prepare for – Chris Nader. TSHS-0064 Chris Nader, CO-founder, of ENVI lodges talks about his background growing up in a family of hoteliers and his early exposure to the hospitality industry working at his family’s beach club at a young age. He later got a hospitality MBA from EHL, and wo…
…
continue reading
1
"Sustainable Horizons: Insights from the 8th Mediterranean Tourism Forum with Gayle Murphy "
4:19
4:19
Play later
Play later
Lists
Like
Liked
4:19
During the recent 8th edition of the Mediterranean Tourism Forum, I joined one of the Think Tanks at the Forum. The topic was ¨ Sustainability ESG requirements for the hospitality sector¨. Around the roundtable discussion, I met Gayle Murphy with Global Green Events. Here is what she had to say about her takeaways from the Forum.…
…
continue reading
1
"Journey Through the Mediterranean: Exploring Tourism and Mediterranean Life"
16:57
16:57
Play later
Play later
Lists
Like
Liked
16:57
Summary of my 3 day visit in Malta, at the Mediterranean Tourism Forum 8 edition
…
continue reading
1
We’ve all heard about how social media has changed the world. But what does that look like for hotels and hospitality? TSHS-0063
41:09
41:09
Play later
Play later
Lists
Like
Liked
41:09
In this episode, Ted Rubin @tedrubin—a leading Social Media Marketing Strategist, who has been on digital media since 1997—shares his perspective on how hotels and small businesses can use social media to create real relationships with their customers. Ted starts by explaining what inspired him to write his latest book, Return on Relationship: How …
…
continue reading
1
Kristoff D’Oria di Cirie: Designing for next-generation luxury customers. TSHS -0062
20:50
20:50
Play later
Play later
Lists
Like
Liked
20:50
Designing for next-generation luxury customers. In this fascinating episode, we explore the changing landscape of luxury experiences with my guest Kristoff d’Oria di Cirie, Experiential Creative director and co-founder of Insogni Studio. Kristoff shares his insights on how the next generation of luxury customers value experiences over material poss…
…
continue reading
1
Robin Woodhead: From Childhood Travels to Antarctic Trailblazer. TSHS – 0061
49:53
49:53
Play later
Play later
Lists
Like
Liked
49:53
Join host Sam Erik as he speaks with Robyn Woodhead, who turned childhood travel adventures into a career pioneering luxury polar expeditions. Robin shares how her parents fostered her insatiable curiosity through globe-trotting from a young age. Hear how a failed Antarctic expedition in her 20s spent stuck in a tent led Robyn to establish with her…
…
continue reading
1
Pioneering Luxury Camps in Remote Wildernesses with Luca Franco. TSHS-060
29:48
29:48
Play later
Play later
Lists
Like
Liked
29:48
In the world of adventure travel, there are individuals who have transformed their passion into a thriving business. One such trailblazer is Luca Franco, a true connoisseur of experiential travel, and the founder of Luxury Frontiers. In this episode, we will delve into Luca’s remarkable journey and the evolution of luxury travel. We will also explo…
…
continue reading
1
What Matters for Hotel Brands: Culture vs Strategy. TSHS- 059
39:06
39:06
Play later
Play later
Lists
Like
Liked
39:06
In the competitive world of hotel brands, what truly matters – culture or strategy? Join us in this thought-provoking video as we delve into the importance of culture and strategy for hotel brands and discuss which one truly reigns supreme. Culture, often referred to as the heart and soul of a hotel brand, plays a vital role in shaping the guest ex…
…
continue reading
1
What are the Do’s and Don’ts of Influencer Marketing in Hospitality – Discussion with Sarah Saffari, Founder of InfluencerNexus. TSHS-058
48:16
48:16
Play later
Play later
Lists
Like
Liked
48:16
What are the Do’s and Don’ts of Influencer Marketing in Hospitality In this episode with my terrific guest Sarah Saffari, Founder of InfluencerNexus we dive into the Do’s and Don’ts of Influencer Marketing. Sarah shares a goldmine of ideas! Implementing these strategies thoughtfully can significantly impact your hotel’s success. We will cover the f…
…
continue reading
1
What is the AI’s Role in Modern Hospitality – Discussion with Tamina Wuerth, Founder Aivolution. TSHS-057
38:41
38:41
Play later
Play later
Lists
Like
Liked
38:41
We are discussing with AI trailblazer Tamina Wuerth, CEO and founder of Aivolution how artificial intelligence enables next-level guest personalization. Tamina shares how AI systems capture guest preferences to curate personalized stays across properties. We are discussing the challenges of balancing guest data collection with privacy. Tamina expla…
…
continue reading
1
Hotelier Learning Curve: Humility & Curiosity – Discussion with Marc Dardenne. TSHS-056
43:45
43:45
Play later
Play later
Lists
Like
Liked
43:45
Hotelier Learning Curve: Humility & Curiosity – Discussion with Marc Dardenne We are reflecting with my guest Marc Dardenne on our decades-long careers and sharing insights learned along the way. Starting as management trainees Marc with Hilton and me with Hyatt, we gained experience across multiple countries and cultures. Early challenges included…
…
continue reading
1
Stand Out in a Crowded Market – Hotel Branding Strategies. TSHS-055
51:15
51:15
Play later
Play later
Lists
Like
Liked
51:15
Stand Out in a Crowded Market – Hotel Branding Strategies Join me with my guest hospitality expert Marc Dardenne as he shares insider tips and anecdotes from career-launching iconic hotel brands, like Armani Hotels, The Address, and Patina Hotels. – Learn Marc’s perspective on what makes a successful brand, from identifying your market niche to cra…
…
continue reading
1
Why Interior branding has the incredible ability to connect brands with their guests. TSHS – 054
30:49
30:49
Play later
Play later
Lists
Like
Liked
30:49
Why Interior branding has the incredible ability to connect brands with their guests. Discussing with Bruna Rodrigues, Founder and principal designer of INPAR Hospitality Concepts, a boutique design studio specializing in the hospitality sector. Originally from Brazil, and based in Malaga, Spain, she is passionate about helping businesses realize t…
…
continue reading