Best avaya podcasts we could find (Updated September 2018)
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Guy Clinch, Avaya's Government Solutions Advocate hosts this technology review of applications for the Government Industry
 
This collection of podcasts features Technology, News, and Information about the industry and regarding the Avaya communications platforms and partners. Hosted by Avaya's Fletch, John Deavers and John 'Sarge' Stone and joined by field reporter Tricia Howard from Carousel Industries with a 'view from the street', you'll find content here from every facet of telecom that will benefit your understanding of how things really work.
 
APN Podcast host Guy Clinch talks to partners and guests at these public partner event days.
 
Business Innovation in Real Time Welcome to the Avaya Technology Forum (ATF) 2013! This year's forum will provide Avaya customers and partners access to the latest Avaya technologies and strategies to help you win in the marketplace. During this 3 day technical engineering forum, you will experience the power of Avaya Networking architecture and how it enables "Business Innovation in Real Time" with next generation collaboration solutions in Unified Communications, Video, and Contact Centers.
 
Join APN Podcast hosts Fletch and Guadalupe Hugony as they cover this exciting technology event in Columbia.
 
Avaya Evolutions KINGSTON
 
Avaya Evolutions TM is an annual event hosted by Avaya designed to inform and inspire business decision-makers, IT managers, and line-of-business end users. This event features industry and thought leaders focused on transformative business results related with collaboration, customer care and networking technologies.
 
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Avaya GovLoop
Daily+
 
GovLoop is the "Knowledge Network for Government" - the premier social network connecting over 60,000 federal, state, and local government innovators. It is a great resource to connect with peers, share best practices, and find career-building opportunities.
 
Chat with Avaya at BCsummit
 
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The Avaya Vantage™ desktop experience endpoint is a revolutionary new way to enable your digital transformation and customer experience from a rich, multimedia perspective and customize the desktop device to act and perform as you see fit. Listen as I sit down with Steve Brock, the Marketing Manager for Desktop Experience to discuss this amazin ...…
 
They say that by 2020, customer experience (CX) will overtake price and product as the No. 1 brand differentiator. I say it already has. Every smart company today is looking beyond the expected product or service to radically improve the quality of the experiences they create. They’re focusing less on price points and more on touchpoints. The w ...…
 
Recently released research from analyst firm Canalys reveals that Avaya (Avaya Holdings Corp., NYSE:AVYA) solidified its position as the worldwide market share leader in contact center solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for busi ...…
 
Avaya aids and supports our customers during emergency situations. In the particularcase of Hurricane Florence, this aid extends to the availability of temporary,complementary software licenses to help those customers impacted by the stormmaintain open lines of communication with all their stakeholders. FIND OUT MORE…
 
October is coming, and with it―the 38th GITEX Technology Week. Imagine: in 1981, its first year, the fastest modes of communication between companies were the fax machine and telephone. Large companies used an internal mailman to physically deliver messages to colleagues on other floors. Even then, GITEX celebrated pioneers in technology and lo ...…
 
It’s well-documented in several studies that most active shooter incidents are over within 5 minutes to 12 minutes. Likewise, the average response time for public safety personnel ranges from 13 minutes to 18 minutes. The Naval Post Graduate School, the State of Massachusetts, the FBI and NYPD research projects all point to two key factors in r ...…
 
Federal Communications Commission Chairman Ajit Pai announced that the following items are tentatively on the agenda for the September Open Commission Meeting scheduled for Wednesday, September 26, 2018
 
At Avaya, we believe transforming the enterprise starts with transforming business communications. The latest communications technology can ramp up your productivity and radically improve how you interact with and serve customers. Innovate faster, respond quicker, deliver more. Here are 5 ways to leverage communictions for a successful Digital ...…
 
The PSAP RTT Education Day will provide information to PSAPs and other emergencycommunications systems about RTT features and benefits for emergency response personnel andconsumers (including consumers with disabilities); best practices for processing RTT requests fromservice providers; and ways to implement the RTT service feature. Among other ...…
 
As we wind our way through hurricane season this year, and this Saturday marks the beginning of National Preparedness Month, we need to think about citizen safety and education. While thinking about preparedness, make sure an emergency services network is in place that can respond to your request for help. It seems that should be pretty high on ...…
 
While PSAPs in New Jersey Public Safety has been wrestling with the adoption of Next Generation 911 services, the State has diverted almost $2 Billion in 911 Taxes that were collected to other programs, leaving Public Safety officials broke and scratching their heads why. FCC Commissioner Mike O'Reilly called the practice unconscionable and ind ...…
 
A recent D-Link Router DNS security exploit forms the base foundation for a great example on how BLOCKCHAIN works and how this new security methodology needs to be part of your IT roadmap. Join Fletch as he explains this critical IT topic in plain English.
 
I joined Avaya shortly after its emergence as a public company and as the new executive leadership was forming. This new Avaya was finding its voice—a tremendous opportunity to reconnect with employees, customers, influencers and partners. Things moved quickly and fluidly. Like many people who were familiar with the “old Avaya,” I had preconcei ...…
 
This year, Corporate Comedian, and a good friend of mine (@GregSchwem http://GregSchwem.com/) Was the headline comedian for the APCO Executive Board meeting here in Las Vegas. How did he do? Listen and find out!
 
Gartner has recognized Avaya as a Leader in its 2018 Gartner Magic Quadrant for Unified Communications, Worldwide—just weeks after we earned our spot in the Leaders quadrant for the Gartner Magic Quadrant for Contact Center Infrastructure.This is the ninth time that Avaya has been in the Leaders quadrant for UC, reflecting Gartner’s confidence ...…
 
My very first interview with Carla Anderson at the EENA conference in Riga Latvia in 2013. APN was very new, I was very new to Podcasting, and had not really interviewed many people. My how things have gotten better. Even the production was not as clean as it is today. ;-)
 
For years States have failed to report, or plainly diverted funds collected in the name of 911. If one Legislator has his way - That wont happen again. Listen to the problem, and the fix - The 911 Fee Integrity Act in this audio version of my latest blog.
 
Avaya announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named Avaya a Gold winner for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®. These industry and peer recognitions from Network Products Guide are premier information technology awards honoring ac ...…
 
The Federal Emergency Management Agency (FEMA), in coordination with the FCC, will conduct a nationwide test of the Wireless Emergency Alert (WEA) system and a nationwide test of the Emergency Alert System (EAS) on September 20, 2018.
 
Avaya Aura 8.0 is finally here, and CS1000 customers now can move forward without fear and worry about losing functionality. Listen to Scott Hanwell with Avaya Product Marketing fill me in on all of the great features being delivered. Dont't miss this episode!
 
With digitization coming to every industry and line of business, there’s a lot of money on the table for channel partners. But big, brand-name companies aren’t the only ones in danger of being disrupted and left behind. Technology partners are as well. Your customers are relying on their trusted partners to help bring their business into the fu ...…
 
Avaya announced its technology partnership with the largest private bank in Indonesia, Bank Central Asia (BCA), enabling a major digital transformation that will revolutionize how the Bank engages with its customers.
 
Foreword by Michelle Lilly, Ph.D.
 
Dedications by Jim Marshall and Tracey Laorenza
 
This year while at NENA 2018 in Nashville, I had the opportunity of sitting down with Jim Marshall the author of The Resilient 911 Professional. This is a comprehensive read that is of great for anyone in the industry, or related to someone in the industry. The softcover is available on Amazon.com.
 
If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya. The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning thei ...…
 
Listen how eCall - A life-saving innovation now mandatory in all new passenger-vehicle types for sale in the EU, has been deployed in Portugal by Avaya. eCall allows telemetry data is sent from a vehicle to emergency services when an accident occurs. This providing accurate incident location and other vital information.…
 
This year while at NENA 2018 in Nashville, I had the opportunity to take some time out with Davlynn Racadio, a dispatch supervisor for the Maui County Police Department in Hawaii. Working in Paradise is great, but it is a job like any other. Davlynn shared with me some heroic actions during the recent missle attack warning mishap and the braver ...…
 
Avaya announced that the new Avaya IP Office™ release is now available globally. “The Avaya IP Office solution serves an enormous base -- 26 million users and growing -- and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By p ...…
 
A great pleasure of my job is the opportunity to discuss current issues In the public safety industry with some of the most relevant, and sometimes provocative, thought leaders out there. One of those is @BarryFurey, An NG911 staple in the industry, and someone with many opinions on many topics, as you'll hear in this 30 minute Podcast we recor ...…
 
NENA, the National Emergency Number Association is the voice of 911. We had the opportunity to sit down with the Executive Director, Brian Fontes, and reflect on the 911 Celebration in Haleyville, the importance of Standards in NG Public Safety and their position as the keeper of the NENA i3 NG911 Technical Framework, the universally accepted s ...…
 
While in Haleyville, AL for the celebration of the 50th anniversary of the 1st call to 911, Fletch talks to Tracy Eldridge of RapidSOS about the event, as well as her continuing battle to educate both call takers and the public on Post Traumatic Stress Disorder that can have a lasting effect on many brave men and women in this industry.…
 
Admiral David Simpson, the former Public Safety and Homeland Security Executive Director at the FCC and now a Professor at Virginia Tech, talks to Fletch about the history of Haleyville, and the roots of the town seeded deep in the cotton industry that drove the industrial revolution and the increased need of emergency services. The Admiral spo ...…
 
What a great honor to be with 911 legend Steve Souder in Haleyville AL to celebrate the 50th Anniversary of the very first 911 call in the US and reflects on a 911 history of his own that spans nearly the same time.
 
While in Haleyville Alabama at the 911CelebrationEvent at the town hall, Fletch Got the opportunity to sit down with @CalebBranch, the director of Blount County 911 in Alabama. Lots of views on NG911, the impact of 5G LTE on mobile dispatch, and new models to expand the current centers beyond the 4 walls that exist today. Great podcast with a f ...…
 
911 call takers across the United States answer an exorbitant amount of calls for assistance. While the bulk majority of these are real and life threatening emergencies, there are the nonemergency calls that are made out of poor judgment, or the lack of understanding of what an emergency number is really designed for. On top of this, a very sma ...…
 
So I was never any good about telling time. Maybe not 43 seconds, but it will explain the GDPR surge that happened this past week and tell you what it means to you and what additional protections you have. All in just 43 seconds, with 5 minute and 30 second over run. ;-) Enjoy!
 
Guildford – Avaya Holdings Corp. announces the appointment of Alison Hastings as UK Channel Lead. Reporting to Steve Joyner, European Channel Lead at Avaya, Hastings is responsible for maximising the value Avaya brings to its UK partner community, increasing portfolio adoption and growing Avaya’s channel business in the UK.…
 
Avaya Holdings Corp. announced the company is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time that Avaya has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as “companies that execute well against their current vision ...…
 
How do we innovate an enhance our daily lives through automation? It's easier than you think. Here is my new idea for innovation in a simple parking application I call AutoValet™ that could be easily built in the Avaya Breeze™ Engagement Designer that would enhance service and automate a simple problem.…
 
Audio version of Karen Hardy's recent blog about Enterprises reaching a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward and moving fast to deliver on what employees need and expect.
 
Perhaps no other industry has as much potential for transformation as hospitality, nor as much on the line if Customer Experience improvements aren’t made. Consider that nearly 70% of travelers today see little to no noticeable difference among hotel chains, a stark difference compared to other travel sectors like airlines, where 57% recognize ...…
 
Santa Clara, Calif., — May 10, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today reported financial results for the second quarter and first six months of fiscal 2018 ended March 31, 2018. For the FULL PRESS RELEASE: https://www.avaya.com/en/about-avaya/newsroom/news-releases/2018/pr-us-180510/
 
Batelco’s staff and the ministry’s IT team deployed the latest Avaya solutions, linking all regional offices and the ministry in Manama in the first phase. This was done with zero interruptions to services. The second phase of the project is expected to be extended to all ministry employees and embassies around the world.…
 
It's no secret that in 2017 humans and machines generated 2.5 quintillion bytes of information daily on the Internet. To give you an idea of how big this is, this would fill 10 million Blu-ray discs, which if stacked, would measure the height of four Eiffel Towers on top of each other. With this much data being generated, we reached a point in ...…
 
Avaya Holdings Corp. (NYSE:AVYA) announced Ron Griggs has joined the company as vice president, System Integrator Relations. In this role, Griggs will work closely with leading System Integrators (SIs) worldwide, heading the go-to-market strategy that will bring together the quality resources, tools and assets to drive joint success and growth.…
 
The recent partnership between Avaya and Afiniti is set to deliver on the challenge of “Precision Without Surveillance” using Artificial Intelligence pattern matching to deliver intelligent routing not just to the NEXT agent, but the most appropriate agent.
 
Avaya Holdings Corp. (NYSE:AVYA) announced that it has been recognized for excellence in customer service by the Customer Relationship Management Institute (CRMI), LLC. The Institute has listed Avaya as a winner of the 2017 NorthFace Scoreboard (NFSB) award, which is presented annually to companies who, as rated solely by their customers, achie ...…
 
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