Best Nicole Franz Podcasts (2024)

1
#93 Forget Money, Focus on THIS to DOMINATE Your Business! With Mike & Dave 38:53

8m ago38:53

38:53

Filipino entrepreneurs, want to give your business a boost? This episode dives into the power of building a strong community. Mike and Dave ditch the generic networking advice and focus on real connections that make a difference. Get ready for practical tips and inspiring stories! Learn how to craft sales pitches that solve problems, and discover h…

1
#92 "Forget Plan B!" This Entrepreneur Reveals How He Achieved Success Without a Backup Plan With franz 55:37

7d ago55:37

55:37

In this episode we're diving deep with Franz, the mastermind behind Deadways apparel. This go-getter isn't just about threads – he's here to share his love for lifestyle clothing and the wild ride that took him to success. Get ready for a dose of inspiration as Franz drops some nuggets on his "no plan B" method. This tactic is not about playing it …

1
Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt 31:26

6d ago31:26

31:26

In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagues in customer experience. With over 30 years experience working for global companies delivering CX traini…

1
# 91 How AXL Training Designs Winning Team Building Experiences With Alex Ruñez 54:00

12d ago54:00

54:00

This episode features Alex Ruñez, a certified personal trainer who transformed his passion for team development into AXL Training (Cebu's leading provider of team building experiences). We'll explore Alex's journey, from launching his dream project to building a successful business. Discover the wide range of training programs offered by AXL Traini…

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# 90 The “Secret Sauce” to Success: How this Entrepreneur Spice Up His Sales Game With Marvin Viagedor 1:19:12

15d ago1:19:12

1:19:12

Get ready to fire up your entrepreneurial spirit because this episode is hotter than Big Marvin's secret Silly Boy sauce recipe! We're going one-on-one with Cebu's reigning hot sauce king to dissect his journey from scratch to sizzling success. We'll delve into how Marvin turned up the heat on his competition, even during the pandemic's crazy marke…

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#89 The Creativepreneur’s Playbook: How to Monetize Your Passion with Art Workshops with Genevic Habagat 52:58

22d ago52:58

52:58

Unleash your entrepreneurial spirit and ignite your creative spark! This episode features Genevic Habagat, the founder of GNVCreates, who transformed her passion for calligraphy into a thriving side hustle. More than just a calligraphy expert, Genevic fosters vibrant communities through engaging art workshops. Join us as she shares her journey, off…

1
#88 The Entrepreneur's Toolkit-Essential Strategies for Business Success With Mike and Dave 39:10

1M ago39:10

39:10

Ever dreamt of starting your own business? This episode's for you. Our hosts, Dave and Mike, two battle-tested entrepreneurs from Cebu, ditch the textbooks and share their real-life experiences building businesses from scratch. Get ready for honest talk, practical tips, and the essential strategies you need to know. Learn from their wins and their …

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#87 From Stage to Success: An Event Host's Brand Blueprint With Jingle Saynes 1:18:26

1M ago1:18:26

1:18:26

In this episode, we delve into the world of event hosting with Jingle Saynes, Cebu's beloved "Mr. Oh Yeah!". Jingle's path is a remarkable example of turning passion into a thriving career. Jingle's journey wasn't linear. He explored various avenues, from theater artist to tour guide, and ultimately leveraged these experiences to become an event ho…

1
#86 Market Testing, Consistency, and Connection Keys to Food Business Success With John Norie Dumasig 53:56

1M ago53:56

53:56

In this episode, John Norie, founder of the thriving quick-service franchise Minute Fried, shares his inspiring entrepreneurial journey. He discusses the importance of market testing, strategic location selection, and the power of building genuine customer connections. John emphasizes the crucial role of consistency and exceptional service in the f…

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#85 From Bags to Riches: How Bag Restoration Became a Business Goldmine with Chrystal Alesna 42:50

2M ago42:50

42:50

Attention entrepreneurs and luxury items enthusiasts! Join us as Chrystal Alesna explores the unexpected world of bag restoration as a thriving business opportunity. This episode dives deep into the techniques, challenges, and success stories within this niche market. We'll uncover the artistry behind restoring vintage treasures, the innovative mar…

1
#84 Unlocking Creativity & Profits- An Entrepreneur's roadmap to multiple income streams 34:08

2M ago34:08

34:08

Multimedia businesses are thriving in today’s market because people crave captivating content. Whether it's through photos, videos, podcasts, or graphics, these businesses have the power to entertain and inform like never before. With everyone glued to their screens, there's a huge demand for engaging multimedia experiences. Our special guest today…

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#83 From Passion to Powerhouse with Bertoni Salazar 38:43

2M ago38:43

38:43

What if your hobby transformed into a thriving global business, serving not just locally, but worldwide? Yes, it's entirely achievable! Drawing inspiration from our guest, Bertoni Salazar, the owner of FTW Athletics and a savvy entrepreneur who turned his passion into a world-class apparel line. What's even more remarkable is that he initially conc…

1
Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus 40:45

2M ago40:45

40:45

Can you be a double CX Superhero? With Prof Dr Phil Klaus we believe so because this is his second invitation to guest on the Customer Experience Superhero podcast. This time host Christopher Brooks gets the opportunity to find out more about the man behind the best seller, Measuring Customer Experience. Almost 10 years after publication, it is sti…

1
#82 Uncharted Success: How to turn your ideas into a business empire with Christian Gonzales 45:49

2M ago45:49

45:49

What if there were a way to transform your passion project into a thriving business empire? Yes, it's possible! Today's guest is living proof of that. Meet Christian Gonzales, the founder and owner of Cusina Lucas and a former seafarer who transitioned into becoming one of Cebu's prominent entrepreneurs. We've invited him to share his success story…

1
#81 Behind the Mics: Meet Our Hosts Mike and Dave! 38:38

3M ago38:38

38:38

Curious about the remarkable hosts driving The Big Picture Philippines? Discover the stories of Mike and Dave before they venture into business, learn about their current endeavors, and explore their visions for both their business goals and the podcast. Christian Gonzales joins Mike and Dave for an exciting Q&A session. Delve into their personal j…

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#80: Building Resilience and Partnerships: Leif Margallo's Business Insights 52:47

3M ago52:47

52:47

Our episode today delves into the importance of grit and determination amid the trial and error of establishing a business. We feature Leif Brian Margallo, the owner and founder of Virtual Workforce Professionals (VWP), a top-rated online agency offering telemarketing, telesales, customer service, administrative support, and virtual assistance serv…

1
Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad 40:23

3M ago40:23

40:23

In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden CX speaks with Sophie Hedestad, founder of NOQX. We came across Sophie in an article on the power of OKRs in customer experience, and wanted to learn more. In this episode we get to understand what OKR (Objective and Key Results) are, and why they are becoming mo…

1
Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko 48:59

6M ago48:59

48:59

There are many aspects of customer experience. No one person can have a satisfactory depth of expertise in all areas. The CX Superheroes podcast series brings to the mic, experts in specific fields to give you, our esteemed listener, a broader appreciation of the various components to succesful customer centricity. This episode we focus on design a…

1
Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher 40:26

7M ago40:26

40:26

We kick of series 12 of the CX superheroes podcast series with an industry legend. There can be few people in CX you'd want to spend time with more than Jim Tincher. We were delighted when Jim agreed to be a featured author in the Lexden CX Book Club and share the 'making of' Do B2B Better. This is a book which captures Jim's learnings which he's c…

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Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills 43:08

10M ago43:08

43:08

John Sills, author, CX consultant and former head of customer innovations, is the latest in a line of illustrious professionals who have guested at the Lexden CX Book Club. John has been a crusader for better customer experiences for many years. First within a global corporate in the world of banking, and now with his consultancy helping clients en…

1
Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group 29:07

11M ago29:07

29:07

In this episode of The eCommerce Customer Experience Podcast, Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group, joins Chris Kellner of DigitalGenius to unveil the power of organic growth for brands, how AI can enhance personalised experiences in eCommerce, and why businesses should …

1
From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing 19:47

11M ago19:47

19:47

In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance customer support for Gen Z, and why balancing AI-driven support and human assistance is key to delivering a pleas…

1
Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle 36:43

11M ago36:43

36:43

There is a lot of waffle on employee engagement and employee experience. Most of it is puffed up common sense or repurposed HR practices which HR practitioners have been aware of and delivering before CX was popular. But on occasion, and this podcast is one of those, someone steps forward who actually knows what they are talking about. Enter Nicole…

1
How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital 25:59

11M ago25:59

25:59

In this episode of The eCommerce Customer Experience Podcast, Danielle Anderson, Executive Leader in Customer Experience and Digital, joins Chris Kellner of DigitalGenius to unveil the qualities of a good customer experience leader, the importance of customer-centricity, what makes a customer-centric brand, and the future of customer experience in …

1
Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz 32:36

12M ago32:36

32:36

There is one content producer in the CX Community we have wanted to have as a guest for some time; Annette Franz. As a consultant, author, trainer and mentor Annette has spent a slice of her career working with clients to improve outcomes for their customers, colleagues and communities. This was a key part of our topic of this CX Superhero podcast …

1
Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds 42:46

1y ago42:46

42:46

In Lexden's latest CX Superheroes podcast episode we kick off series 11. And what better way to do it than in conversation with Investor in Customer's James Edmonds. In conversation with host and former colleague of James at Lexden and client at RSA, the discussion focusses in on the new Financial Conduct Authority regulation; Consumer Duty. James …

1
Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey 23:30

1y ago23:30

23:30

In this episode of The eCommerce Customer Experience Podcast, Annette Franz, Founder and CEO of CX Journey, joins Chris Kellner of DigitalGenius to discuss why businesses should prioritise employee experience, how to harness the power of AI for improved CX, and ten principles for becoming customer-centric. Annette is a certified customer experience…

1
Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess 23:58

1y ago23:58

23:58

In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris Kellner of DigitalGenius to share her thoughts on scaling customer success teams effectively, leveraging new technologies for e-commerce growth, and the importance of building and maintaining customer success communi…

1
Customer Experience is a Business Purpose and Culture to Celebrate with Lee Roquet, Vice President of Customer Experience at Finch 27:04

1y ago27:04

27:04

In this episode of The eCommerce Customer Experience Podcast, Lee Roquet, Vice President of Customer Experience at Finch, joins Chris Kellner of DigitalGenius to discuss the importance of customer experience programs, the role of digital transformation and community for CX, and how companies can be successful and profitable while prioritizing custo…

1
Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski 34:31

1y ago34:31

34:31

Every once in a while you meet, or as in the case of CX Superheroes podcast host Christopher Brooks, you get to work with an exceptional talent. Piotr Wojciechowski, CX practitioner with a design background is such a talent. Having delivered a CX transformation project together in Poland, Christopher is keen the rest of the world discovers the valu…

1
Harnessing AI to Accelerate Customer Experience in the Luxury Industry with Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners 23:28

1y ago23:28

23:28

In this episode of The eCommerce Customer Experience Podcast, Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners, joins Chris Kellner of DigitalGenius to share the importance of customer experience in the luxury space. They explore best practices for data-driven decision-making, potential trends for 2023, and how AI…

1
Unlocking the Value of Empathy in Customer Experience with Dr. Natalie Petouhoff of Genesys 26:21

1y ago26:21

26:21

In this episode of The eCommerce Customer Experience Podcast, Dr. Natalie Petouhoff, Customer Experience of Software Sales, Sales Enablement, and Thought Leadership at Genesys joins Chris Kellner of DigitalGenius to discuss the role of empathy in customer experience and how businesses can leverage technology and human capabilities to improve custom…

1
Making Customer-Centricity a Strategic Priority in CX with Thibaut Martin, Head of Customer Experience at Otrium 26:05

1y ago26:05

26:05

In this episode of The eCommerce Customer Experience Podcast, Thibaut Martin, Head of Customer Experience at Otrium, joins Chris Kellner of DigitalGenius to discuss his perspective on building the most efficient customer experience and achieving customer satisfaction. Thibaut is a customer support leader who helps businesses build foundations of ex…

1
Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations 34:03

1y ago34:03

34:03

The Customer Experience superheroes aims to inspire you with the latest thinkers in CX. Hosted by global customer experience specialist Christopher Brooks of Lexden CX, you are introduced to qualified experts in their field of customer experience specialism. One critical area of customer experience is customer feedback. But too often this is seen a…

1
How a Positive Customer Experience Translates Into Business Success with Michelle Spaul, a Customer Experience Consultant at Delta Swan 24:25

1+ y ago24:25

24:25

In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth. As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their…

1
Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters 24:53

1+ y ago24:53

24:53

The Customer Experience Superheroes is now in its 10th series. We've introduced you to CX professionals and practitioners from across the globe. Seeking out new thinkers and rule breakers who dare to experiment to achieve better outcomes, when others are content to rely on convention. In this episode we join in conversation between Eli Lepkifker, c…

1
The Impact of Customer Experience on Brand Relationships with Paul Davis, Chief Commercial Officer at ShoeAI 23:54

1+ y ago23:54

23:54

In this episode of The eCommerce Customer Experience Podcast, Paul Davis, Chief Commercial Officer at ShoeAI, joins Chris Kellner of DigitalGenius on how to stand out and improve at the eCommerce customer experience game. Paul is a B2B sales leader and customer experience expert who focuses on setting clear and winning processes that bring repeatab…

1
The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado 23:43

1+ y ago23:43

23:43

In this episode of The eCommerce Customer Experience Podcast, Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado, joins Chris Kellner of DigitalGenius to share his perspective on how to make customer experience a strategic priority by understanding customers' needs. Gustavo is currently the Head of Customer Experience at CXAh…

1
Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up 24:45

1+ y ago24:45

24:45

In this episode of The eCommerce Customer Experience Podcast, Thomas Staudte joins Chris Kellner of DigitalGenius to discuss best practices to set up your customer experience team, develop a customer-centric product, and leverage automation. Thomas is currently the Head of Customer Engagement at air up, a company that promises a revolutionary new w…

1
How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges 23:29

1+ y ago23:29

23:29

In this episode of The eCommerce Customer Experience Podcast, Shamas (Sham) Aziz, Head of Customer Service at Selfridges, joins Chris Kellner of DigitalGenius to discuss what makes top contact centre leaders stand out, how they impact the mission, vision, and strategy of their organisation, and drive business success. Sham has over twenty years of …

1
Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management 38:25

1+ y ago38:25

38:25

In this episode of the Customer Experience Superheroes podcast we meet Jochem Van de Veer, CEO of They Do. Host Christopher Brooks speaks with Jochem about the progression from Customer Journey mapping, a recognised practice for identifying customer pain points and new opportunities, to Customer Journey Management, where the emphasis shifts to acti…

1
What Makes a Successful Customer Experience Leader with James McGhee, Head of Customer Experience of FOOTASYLUM 25:45

1+ y ago25:45

25:45

In this episode of The eCommerce Customer Experience Podcast, James McGhee, Head of Customer Experience at FOOTASYLUM, joins Chris Kellner from DigitalGenius to discuss what makes the best customer experience leaders thrive. James is an accomplished sales and customer experience operations/contact centre manager with extensive experience in multimi…

1
Customer Experience: Designing User-Centricity Framework for 2023 with Ian Golding, CEO and Founder of Customer Experience Consultancy 33:02

1+ y ago33:02

33:02

In this episode of The eCommerce Customer Experience Podcast, Ian Golding, CEO, and Founder of Customer Experience Consultancy and the first person in the world to be authorised by the CXPA to teach the CCXP accreditation shares his golden lessons with DigitalGeninus’s Global VP of Sales and Partnerships, Chris Kellner, on how organisations and cus…

1
Winning at the eCommerce Game with Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh 28:36

1+ y ago28:36

28:36

Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh, joins Chris Kellner in the first episode of The eCommerce Customer Experience Podcast. Steven is a branding and marketing professional in the CPG space with years of experience who knows the ins and outs of the industry. Some of his previous role…

1
Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference 42:00

1+ y ago42:00

42:00

Now a regular in the calendar, over 200 CX professionals from over 35 countries meet (virtually) to solve charity CX problems. This 'CX4Good' initiative is called the Customer Experience World Games'. Players share their time and talents, working in teams to positively compete and provide the best solutions for the charities. Until now it's been th…

1
Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young 41:41

2y ago41:41

41:41

Speaking with Matt Young reminds us all how customer insight is not just for the 'fixes' or 'issues', but its also an input for innovation. In conversation with Lexden's Global CX Lead and CX Superheroes podcast host, Christopher Brooks, Matt shares his ideas and ideals for customer insight led innovation. As CEO of UserVoice, Matt has a lifetime o…

1
Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova 14:09

2y ago14:09

14:09

Elena Rozanova was due to be a guest on the CX superheroes podcast series to discuss the loneliness of CX leadership in organisations. However, days after the production meeting Elena's world was turned upside down. Elena agreed to record this extra episode which captures her observations from the experience of refugees. Elena shares her vision for…

1
Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld 51:38

2y ago51:38

51:38

Fred Reichheld is business management royalty. The inventor of the universally adopted metric NPS (Net Promoter Score), Fred has dedicated his life to helping promote the importance in business of enriching peoples lives. He has worked with many organisations across the globe understanding what it is they do to make their customers want to stay wit…

1
Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida 35:54

2y ago35:54

35:54

As we close series 8, what better way than with a first! In this episode of the Customer Experience Superheroes podcast, host, Christopher Brooks is in conversation with Kelly Mukhida, CX lead at start up https://delli.market/ Having spotted a gap in the 'tasting/catering/delivery' market (it is such as good spot its not properly defined yet), Kell…

1
Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult 38:20

2+ y ago38:20

38:20

Welcome to the CX Superheroes podcast. Now in series 8, we bring commentary from some of the world's most impressive CX practitioners as they help us to discover the CX Superpowers needed to be a leader. Hosted by global CX expert Christopher Brooks each episode explores a different aspect of CX, from a new perspective, In this episode I speak with…

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