Manage episode 253711806 series 2566458
Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.
In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
To help us improve - and potentially win a bottle of champagne or a box of chocolates - fill in our simple five question survey: https://www.surveymonkey.co.uk/r/CCPodcast