Episode 012: Enterprise Automation with Conversational Messaging - HR & Supply Chain


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By Beerud Sheth and Srinivas Vijayaraghavan, Beerud Sheth, and Srinivas Vijayaraghavan. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In today’s episode of the Conversational Messaging Podcast, Gupshup’s Product and Strategy Team Senior Member, Adwit Sharma, joins Srini to discuss how conversational messaging makes company processes and communications seamless. Tune in and see what you’re missing by not automating your HR processes.

Communicate More Naturally

Because of the pandemic, many companies have switched to remote setups. While this brought many issues as employee communications can no longer happen face-to-face, there is a way for companies to still make communications seamless, easy, and natural. Adwit believes that many work-related issues, instead of being raised through complex processes (i.e. ticketing system) can be resolved through automation using common messaging channels such as Slack, WhatsApp, Instagram, Hangouts, etc.

“We are improving usability as well as availability, using conversational automation without replacing anything that already helps and works for an organization.” - Adwit Sharma

Easier Company Processes

Automation is especially helpful for the Human Resources (HR) as it can make HR processes (i.e. hiring, onboarding) easier. Simple inquiries like scheduling an interview, sending out documents, all the way to setting up the company equipment, if tied to an automated messaging channel, can be a great help in reducing inconvenience not only from the HR officer’s perspective, but also the new employee’s. Automating company processes may also be helpful for employees wanting to file leaves, get payslips, and many others.

“The repetitive queries that you get, they automatically go down fast. Because people are now reading your notifications.” - Adwit Sharma

It’s Not Complicated

For Adwit, the beauty of automation and tying it to messaging channels lies with the fact that it’s not a complicated process for the companies at all. Once you select a vendor that would oversee the entire automation process, integration integration framework and engineering resources, business analysts, and a conversational design team are all provided. There’s also no need for employees and the company to heavily adjust with the new systems as automation is commonly tied with Teams, Slack, and WhatsApp, which people use on a day-to-day basis.

“You don't have to expose people outside your company to too much technical complexity.” - Srinivas Vijayaraghavan

To know more about Conversational Messaging in Company Processes, listen to this episode.

Adwit Sharma

Adwit Sharma is a conversational automation industry giant. He is currently a Senior Member of Gupshup’s Product and Strategy Team.
Srinivas Vijayaraghavan

Srinivas has over 2 decades of experience in running marketing for high-growth technology companies and managing corporate marketing, product marketing and demand generation. Prior to Gupshup, he held marketing leadership positions with Qubole, Pluralsight, Mobileum and Tejas Networks.



20 episodes