Best Winning Time Podcasts (2024)

1
Are you a Lovemark? The Journey to Becoming a Beloved Brand 4:25

4h ago4:25

4:25

In this episode, Dr. Michelli delves into the enchanting world of brand affection, discussing the phenomenon of weddings and receptions at unconventional venues like Starbucks, illustrating the concept of "lovemarks" defined by Kevin Roberts. These are brands that inspire loyalty beyond reason, evolving from mere trademarks into beloved fixtures in…

1
Let's Talk Economics! 44:38

11h ago44:38

44:38

This time around with Alex & Dan we talk about economics, tech gadgets, when are we talking too much and Dan gets some homework...again!By Alex & Dan

1
You Deserve to Feel Appreciated and Valued Time to Win Podcast RJ Jackson 25:13

5h ago25:13

25:13

If you’ve ever felt like no matter how hard you try, your efforts go unnoticed, you’re not alone. Feeling undervalued and unappreciated is a pain many women silently carry. It’s exhausting to pour your heart into your work, relationships, or family, only to feel like it doesn’t matter. You’re giving your best, yet it feels like you’re invisible—uns…

1
Defying Expectations - The Power of Vision, Purpose, and Dedication 4:14

6d ago4:14

4:14

In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …

1
A Scary Story from Dan and What is Resilience? 42:19

15d ago42:19

42:19

Dan has a scary story for us the Alex & Dan talk about Resilience.By Alex & Dan

1
Your Customers Are Changing Fast, Are You? 4:44

5d ago4:44

4:44

In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…

1
Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls 4:01

11d ago4:01

4:01

In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…

1
Finding Purpose in Your Pain Time to Win Podcast RJ Jackson 23:52

23d ago23:52

23:52

Are you a goal-oriented woman looking to discover or fulfill your purpose? In today's inspiring episode, we’ll explore how pain can be a powerful catalyst for growth and transformation. Fnding pain in your purpose can feel overwhelming, especially when the obstacles seem endless and the path unclear. Whether you’re struggling with self-doubt, facin…

1
Let's Talk About Ethics, Tech, and Food! 41:26

29d ago41:26

41:26

Let's throw some random questions at out hosts Alex & Dan.By Alex & Dan

1
Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth 4:32

29d ago4:32

4:32

In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…

1
When You Feel Like A Failure Time to Win Podcast RJ Jackson 23:52

1M ago23:52

23:52

Are you a goal-oriented woman who feels like a failure? Feeling like a failure can be tough, especially when life’s challenges pile up. Whether you're dealing with burnout, struggling with unmet goals, battling imposter syndrome, or questioning your worth, this episode is here to help you turn things around. We’ll dive deep into how to shift your m…

1
Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping 4:40

1M ago4:40

4:40

In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…

1
3 Steps to Master Work Life Balance Time to Win Podcast RJ Jackson Mindset Coach 31:25

1M ago31:25

31:25

Are you struggling to balance work, family, and personal time? Are you ready to live inspired and fulfilled? You deserve to be happy, content, and satisfied! In this episode, we're diving into fresh strategies to help you achieve work-life contentment, especially for women over 40 who feel overwhelmed by daily life's demands. Learn how to set bound…

1
The Home of Hobo Hard Foot 44:36

1M ago44:36

44:36

Hosts: Alex & DanBy Alex & Dan

1
Valued but Not Equal - A Case for Customer Segmentation 4:17

1M ago4:17

4:17

In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…

1
3 Boss Moves to Feel Alive Again Time to Win Podcast with Mindset Coach RJ Jackson 25:08

1M ago25:08

25:08

Are you lying awake at night, feeling a deep, gnawing emptiness? Your heart aches as you wrestle with regrets and worries about the future, wondering if it’s too late to start over. You’ve poured so much into everyone else—your family, your job, your friends—that you can hardly remember what it feels like to take care of yourself. You might even fe…

1
Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2) 4:12

2M ago4:12

4:12

In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…

1
3 Boss Moves To Overcome Regrets and Reignite Your Flame- Time to Win Podcast Host RJ Jackson 20:15

2M ago20:15

20:15

Are you struggling with regrets that weigh you down and keep you from pursuing your dreams? You’re not alone. Many women feel overwhelmed by unfulfilled goals and dreams, thinking, “I missed my chance” or “Is this all there is?” These regrets often lead to frustration, self-doubt, and a constant nagging sense of “what if?” In this episode, mindset …

1
Dan Picks One To Win 45:11

2M ago45:11

45:11

Hosts: Alex & DanBy Alex & Dan

1
Walking Your Talk: Cultivating Authentic Customer Service (Part 1 of 2) 4:06

2M ago4:06

4:06

In this episode, Dr. Michelli explores the impact of authentic service and how brands like Zappos have set a high standard for customer care that many aspire to emulate. He draws from his book "The Zappos Experience" and examples from social media to illustrate how genuinely caring service can transform a customer's perception and loyalty. Focusing…

1
How to Finish What You Started With Greater Ease and Less Struggle -Time to Win Podcast 19:30

2M ago19:30

19:30

Are you tired of starting projects but never seeing them through to the end? Are you ready to dust your dreams off and start living life to the fullest? You've cared for everyone else; now it's your turn to live. Let's dust off your dreams, eliminate excuses, and free up your time to help you live again! In this empowering episode of the "Time to W…

1
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2) 3:12

2M ago3:12

3:12

In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…

1
Get Unstuck Instantly! Time to Win Podcast with RJ Jackson 21:30

2M ago21:30

21:30

Welcome to the Time to Win Podcast! In this episode, "Get Unstuck Instantly," we dive into powerful and practical strategies for rebuilding your life and achieving true prosperity. Whether you've faced setbacks, felt stuck, or are ready for a fresh start, this episode offers inspiration and actionable tips to help you confidently embrace new beginn…

1
Burn Baby Burn 42:21

2M ago42:21

42:21

Hosts: Alex & Dan Dan's NFL Draft site https://nflteambuilder.comBy Alex & Dan

1
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2) 4:05

2M ago4:05

4:05

In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…

1
How to Restart Your Life And Prosper Time to Win Podcast RJ Jackson 23:56

2M ago23:56

23:56

Welcome to the Time to Win Podcast! In this episode, "How to Start Over and Prosper," we dive into powerful stories and practical strategies for rebuilding your life and achieving true prosperity. Whether you've faced setbacks, felt stuck, or are ready for a fresh start, this episode offers inspiration and actionable tips to help you confidently em…

1
Autonomy and Guidelines - The Art of Front-Line Empowerment 4:19

3M ago4:19

4:19

In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…

1
"From Overthinking to Overflowing: Detoxing the Pain of the Past and Fear of the Future," part 2 - 15:40

3M ago15:40

15:40

Welcome to the Time to Win Podcast! In this episode, titled "From Overthinking to Overflowing: Detoxing the Pain of the Past and Fear of the Future," part 2 - In today's episode, we embark on a transformative journey to release yesterday's burdens and embrace tomorrow's possibilities. Join our host, Coach RJ Jackson, as we delve into winning strate…

1
High School Reunions 48:12

3M ago48:12

48:12

Hosts: Alex & Dan Birthday appearance by Paul OnheiserBy Alex & Dan

1
Overcoming Overthinking: Detoxing The Pain of the Past and Fear of the Future Time to Win Podcast RJ Jackson 17:01

3M ago17:01

17:01

Welcome to the Time to Win Podcast! In this episode, titled "From Overthinking to Overflowing: Detoxing the Pain of the Past and Fear of the Future," we embark on a transformative journey to release the burdens of yesterday and embrace the possibilities of tomorrow. Join our host, Coach RJ Jackson, as we delve into winning strategies and the right …

1
Lovemark? Infusing your brand with Mystery, Sensuality and Intimacy 5:14

3M ago5:14

5:14

In this episode, Dr. Michelli delves into the pervasive presence of marketing messages in our daily lives and how businesses can transform their communication from ordinary to extraordinary. Drawing inspiration from Saatchi & Saatchi's concept of "Lovemarks" introduced in Kevin Roberts' book "Lovemarks—The Future Beyond Brands," this discussion foc…

1
Southwest Airlines' Transformative Customer Experience Differentiation: Insights from Bill Tierney VP of Customer & Digital Experience 25:08

3M ago25:08

25:08

In this expanded episode, Dr. Michelli interviews Bill Tierney, the Vice President of Customer Experience and Digital Experience at Southwest Airlines. Their conversation delves into Bill's customer-centric journey and how his foundational roles within the company shaped his approach to customer experience excellence. Starting from his early days i…

1
Strengthening Teams Through Recognition 4:25

4M ago4:25

4:25

In this episode, Dr Michelli explores the profound impact of recognition on employee engagement and customer satisfaction, as illuminated in "The Carrot Principle" by Adrian Gostick and Chester Elton. Research shows that companies with robust recognition practices see significantly higher returns on equity and better performance metrics across empl…

1
Navigating Challenges: Lessons from Starbucks' Recent Performance Miss 5:02

4M ago5:02

5:02

In this episode, Dr. Joseph Michelli examines Starbucks’ recent challenges and strategic responses under CEO Laxman Narasimhan's leadership. Despite facing its first negative financial performance since 2020 due to budget-conscious consumers, severe U.S. weather, competition in China, and other global economic volatilities, Starbucks continues to a…

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