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The goal of Uncharted Podcast is to allow a space for some of the most brilliant individuals in the business to tell their stories. I’ve found that many of these great people got where they are by diving into the unknowns, or the uncharted. Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support
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The Uncharted Veterinary Podcast

Uncharted Veterinary Community

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The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment f ...
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Hearing stories about unique individuals pushing through the societal norms, and forging their own uncharted path that allows them a life of freedom, soulfulness, liberation, and happiness. Living beyond the expectations and limitations that we have grown up in, in this culture, and "general" way of living. Your Host Sari Cowsert Instagram www.thegrowthgoddess.net The Growth Goddess, who intimately understands the constraints of control and fear, and through her own personal transformation, ...
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The Uncharted Territory Podcast with Dan Astin-Gregory and Sam X boldly ventures into the unknown as we navigate the changing world & paradigm shift in finance as a new class of digital assets emerges. We’re here to help you sift through the noise and confusion so you can move beyond fear, uncertainty and doubt to be equipped to make proactive positive decisions about your financial future. Want to continue the journey with us? Find out how: https://www.weareelevate.org/reset/
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In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unc…
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You know, it’s funny. We walk around, scrolling through social media, seeing all these perfect, polished images of friendships, right? But how many of us are really connecting on a deeper level? There's this thing we don't talk about enough—the “sister wound." We crave that connection, but we don’t know how to get it. And our episode dives straight…
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This week's a re-purposed episode from a popular episode few years back to celebrate a popular episode with Airbase CEO which recently exited to Paylocity. The guest is Thejo Kote, CEO of Airbase. His first startup, Automatic, was acquired by Sirius XM for $100m and Airbase recently announced they are being acquired by Paylocity for $325 Million. T…
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A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed and creates tension among the senior team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Andi Davison tackle a challenging mailbag question: how to manage staff taking brea…
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A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being top team members to effective leaders who can manage and hold their peers accountable. In this episode of the Uncharted Veterinary Podcast, Andy and Stephanie break down the challenges of shifting fro…
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Tido was an early engineering leader at Facebook, Dropbox, and Chief Product Officer @ Segment from early days through its acquisition by Twilio. He now is Co-Founder @ Koala, which is an end-to-end pipeline generation platform used by thousands of Sales teams. --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support…
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Control shows up for many different people, in many different ways. In this episode, Megan Sherer shares how control showed up internally for her in this episode, counteracting a mechanism of feelings that felt really big, and she didn't know what to do with. This control then created a suppression of feelings and in turn seeking love and validatio…
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How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about thei…
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Karim Atiyeh is the co-founder and CTO of Ramp, a finance automation platform that helps businesses spend less time and money. Founded in 2019, Ramp powers the fastest-growing corporate card in America and enables billions of dollars of purchases each year on the heels of nearly 10x year-over-year growth. Valued at $8.1 billion two years after laun…
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Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch?In this episode, Maria and Andy explore h…
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Andrew Davies is the CMO of Paddle, a payments infrastructure platform for high-growth SaaS companies serving over 3000 customers. He has more than 20 years of experience in start-ups ranging from leading global demand, advisory and consultancy, and even teaching. --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support…
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And here's the thing—most people don't really understand the weight of shame and how deeply it can root itself into every aspect of our lives, right? It isn't just this abstract feeling; it becomes a haunting narrative that dictates our actions, our dreams, our sense of self-worth. It's become such a normal piece of their daily lives that they don'…
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This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when deali…
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Tony Barbagallo is the VP of Marketing at DuploCloud, a company that automates the most tedious tasks of DevOps. Prior to DuploCloud, Tony served as the CEO of Caringo where he was previously spearheading marketing. Prior to that, he held a variety of roles across startups and large enterprises in product management, sales, marketing and engineerin…
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A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentional efforts to create a strong culture, clear pay scales, and a supportive environment, the leadership team is finding it difficult to inspire the same …
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About our speaker: Shensi Ding is the co-founder and CEO of Merge, a company that offers a unified API to add hundreds of integrations to your product. Prior to founding Merge, Shensi served as the Chief of Staff at Expanse (acquired by Palo Alto Networks) and worked in investment banking roles at Credit Suisse and Silver Lake. A graduate of Columb…
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Sabrina's experience of moving from Peru to the US, struggling with an eating disorder, and feeling disconnected from herself is a powerful reminder of how easy it is to lose touch with our inner voice. We become so focused on pleasing others and living up to their expectations that we forget to listen to our own intuition and desires. But Sabrina'…
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This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concerns. This week, Stephanie Goss is joined by Rebecca Rose, an RVT, CCC (Certified Career Coach), and CPEP (Certified Peaceful Euthanasia Professional), …
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Our speaker this week is Sean Ericson, where we discussed the following, the founder of Abloom GTM, a sales development advisory firm that architects SDR and RevOps motions. Before Abloom, he provided foundational consulting services for 30+ startups like Clearbit, ConductorOne, Semgrep and Dolby.io as a Partner at InsideScale, and was a founding S…
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This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephanie Goss dive deep into managing perfectionist tendencies in a veterinary setting, highlighting the importance of empathy, open communication, and objective management. They explore how the veterinary e…
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This week's guest is James Evans, the co-founder and CEO of CommandBar, a user assistance software company that powers chat and proactive help interfaces for hundreds of software businesses and millions of end users. Before CommandBar, he worked in private equity investing at Bain Capital and studied CS at Princeton. Here’s a summary of the key poi…
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I think a lot of people listening are going to connect with this idea of carrying the weight of perfectionism. We grow up in these households or environments where expressing emotions is frowned upon or even outright punished. So, we push those feelings down so deep, and we numb ourselves with whatever tools we find—alcohol, work, relationships—jus…
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A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at th…
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On this episode we delve into the inspiring journey of Tim Schumacher, the CEO and co-founder of SaaS Group. Tim shares his entrepreneurial adventures, from coding games in his teens to scaling successful companies and becoming a key player in SaaS. Discover his insights on making acquisitions founder-friendly, the importance of long-term vision, a…
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A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning with the practice owner's vision. In this episode of the Uncharted Veterinary Podcast, practice management super nerd, Stephanie Goss is joined by guests Tyler Grogan and Kelsey Beth Carpenter. Join the…
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Karl Sun is co-founder and chairman at Lucid Software, a leading provider of visual collaboration software. With Lucid’s products—Lucidchart, Lucidspark and Lucidscale—teams can turn ideas into reality, clarify complexity, and collaborate visually, no matter where they're located. Prior to Lucid, Karl spent several years at Google, starting and lea…
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On this episode of the 'Uncharted Way' podcast, Sari invites dating coach Lilli Bewley to discuss love and relationships. We chat about the impact of how we perceive love based on what our parents portrayed, including self-sacrifice and self-abandonment, living in dominant and submissive relationships, not speaking out for our needs. Don't miss thi…
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This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice management super nerd, Stephanie Goss take on this mailbag to help a team member deal with a manager that makes jokes about being the boss and making the decisions. The rest of the team finds it more thre…
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This Week's Episode is Jim Yu, Founder and Chairman of BridgeEdge. Jim is the founder and exec chair of BrightEdge. As CEO of BrightEdge, Jim helped create a whole new category in digital marketing software and built BrightEdge into the enterprise market leader with $100M+ in revenue, profitable, and 500 employees. It is used by 57% of Fortune 100 …
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A veterinary professional who thought they found their dream clinic is starting to see some old-fashioned medicine that needs to go. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a new team member at a rural practice who is alarmed by outdated and unsafe medical practices. Conce…
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In today’s episode, Poya shares his keynote from SaaStanak that took place in Croatia, and dives into the common mistakes founders make when expanding into the United States market, with practical advice and engaging storytelling from his experience working with over a dozen companies such as HackerRank, Automile, Plato and more. This episode is pa…
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Have you ever felt like you had some special spiritual or energetic gifts when you were just a kid? Maybe it was a little scary and you weren't sure what to do with it. Well, you're not alone! In our latest episode, we dive deep into this fascinating journey of personal growth and spiritual awakening. Join us as we chat with the amazing Elyse Falzo…
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This clinic is struggling with big changes, leading to being short-staffed, and the kicker? The boss simply cannot hire right now. This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a practice trying to maintain high-quality care after losing team members, leaving them as a single-doctor p…
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In this episode, we chat with Mark Selcow, partner at Costanoa Ventures. Mark co-founded BabyCenter, a pioneering online parenting site sold to Johnson & Johnson, and Merced Systems, a performance management software company sold to Nice Systems. Mark shares his upbringing in Hartford, Connecticut, where his background in sports and music shaped hi…
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How do we balance supporting the team’s well-being with the demands of running a successful veterinary practice? This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss navigate these choppy waters, helping listeners find the perfect balance between personal and business needs. They dive into the importance of using varied measuring s…
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Sid is the Head of Studio at Forum VC, a venture studio with a goal of building 8 AI companies per year. Prior to joining Forum VC, Sid started Broca, an AI software that generates ad copy and other forms of marketing content. He has also helped dozens of SAAS companies with their growth. Some companies he has worked with include Thinkific, LemonSt…
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In this heartfelt episode, we sit down with Dani Kenney, a mentor of mine, to uncover the raw, real story of her life. Growing up, Dani knew she wanted something drastically different from her mother’s life. She pushed herself to the limit in college, striving for the perfect dream life—money, house, husband, and a child. But when she finally had i…
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The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag question from a medical director struggling with a practice manager who excels in metrics but falters in team interaction. Andy and Stephanie dive into the friction often seen between the business and…
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An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and texts on their days off, and the feedback is often negative and micromanaging, creating a stressful work environment. Dr. Andy Roark and practice man…
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This week, we feature a conversation with Tom, the CEO and founder of Jiminny. We're excited to reintroduce this valuable episode, originally recorded some time ago. The insights remain incredibly relevant, and we believe they will resonate with our growing audience. Join us as Tom shares his journey from a sales background to founding Jiminny, the…
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We spend so much time living on autopilot, pushing down our true emotions and intuition, that we start to lose touch with ourselves. We bury that inner voice beneath layers of societal expectations, perfectionism, and the fear of the unknown. And it's not until we're faced with a breaking point, a moment of crisis or deep realization, that we're fo…
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Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and VetBilling, many clients still face challenges. The burning question: How do we design wellness plans in a way that is not going to make my team or my…
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We're excited to re-release one of our earliest and most insightful episodes from 2020, featuring Greg Sands, Founder and Managing Partner of . In just 15 minutes, Greg shares his journey from skating on frozen Minneapolis lakes to shaping the future of early-stage investing. Discover the principles that guide his investment strategy, and the art o…
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A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss and Dr. Andy Roark tackle their shortest mailbag question ever: does anyone care about the details? Together, they work through the headspace behind th…
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This week's episode features a repurposed interview where Federico Ramallo interviewed Poya Osgouei on the IrregEx Podcast. Federico's qustions were put together using an AI speaker. In this episode, Poya dives deep into various topics, including his experiences growing up as an immigrant in the United States, what he's learned over the years as a …
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You know, it's fascinating how we normalize dissociation—you don’t even realize you're not in your body, that you're not feeling. We push our intuition down so deep that it's almost a stranger to us. Brittney King went through this exact battle, feeling totally detached from herself while navigating societal pressures and the devastating loss of he…
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This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr. Addie Reinhard, CEO of MentorVet, joins Dr. Andy Roark on this week's podcast to tackle this unique challenge. Dr. Reinhard brings a wealth of expertise to the conversation, as the founder of MentorV…
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An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessive call-outs, resulting in gaps in coverage. This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark respond to an email signed from "A motivated associate who needs my support team to sh…
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This Week's Guest is Kevin Mulrane. Kevin Mulrane jumped onto Sales Operations Demystified to share his thoughts on the blurring of sales leadership and sales operations, why sales reps need to become the CEO of their own business and why you should "Win what is winnable". --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1…
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On this episode of the podcast, Sari Cowsert sits down with guest Swathi Reddy to delve into the rawness of emotional and physical abuse. They provide deep insights into the unimaginable reality of being a victim of abuse, shedding light on how it can happen to anyone. Through their powerful conversation, they bring awareness to this important issu…
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