show episodes
 
Need some inspiration for your digital strategy or website, but don't have time for reading endless posts? Struggling to keep up with the latest innovations in web design, user experience and service design? These bite-sized digital insights from UX designer and consultant Paul Boag will keep you up-to-date. Typically only a few minutes long they are ideal listening when on the move.
 
The Design Better podcast delivers insights from the world’s most renowned design leaders, empowering teams to transform their practice and build remarkable products. This series is hosted by Aarron Walter and Eli Woolery and brought to you by InVision, the digital product design platform used to make the world’s best customer experiences. Discover more best practices, research, and resources at www.designbetter.com.
 
#ProdMgmtTalk Professionals forwarding the movement for product excellence by design. Discussions about the art, craft and discipline required for products that contribute value. All aspects of customer development, user experience, product innovation, design, development, marketing and scaling. @ProdMgmtTalk Founded by @CindyFSolomon talking with thought leaders from Silicon Valley and beyond. @StartupProduct @ProductSummit Syndicating The Everyday Innovator with Chad McAllister.
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Guests have been featured on Fo ...
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Come join the CX Nation! Each week we discuss all things related to -- Customer experience, customer service & inside sales for today's world -- we explore customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service, no matter what the industry or space! Visit our website today at www.cxchronicles.com or check us out ...
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clients and customers.
 
Converge Coffee connects you with experts who have succeeded or scraped their knees and elbows from lessons learned. You get each speaker's wisdom like you were sitting right across the coffee table. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more 5 How to... or 3 Reasons Why. We dive deeper in the 4 marketing success cores: Messaging, Design, Tech, and ...
 
The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconve ...
 
Shopify Masters is an official Shopify podcast where successful entrepreneurs and experts share their experience and inspirational stories. Each week, our host Felix Thea invites successful entrepreneurs to share their experience and practical advice for growing an online business on Shopify. Guests on the show come from a wide range of backgrounds and share insight into topics such as creating viral Facebook ads, outsourcing parts of your business, creating licensed products, running a news ...
 
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speech ...
 
We are living in an agile world. Customer experience, employee experience, marketing, HR, and technology all combine to form brand experience. The Agile World is hosted by Greg Kihlström, CEO and Co-Founder of CareerGig and best selling author of The Agile Consumer and The Center of Experience. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
Sales Enablement Consultant We develop your workforce talent and enrich them with our experience; we are your virtual team in your journey towards success. Organizations nurture their talent in their own unique ways, we believe that collaborating with external talent brings out a blend of unique productivity and gives a fresh outlook to the teams, giving them exposure to new ways of communicating, collaborating, driving success and achieving continuous customer satisfaction. From communicati ...
 
The Everyday Mindfulness Show is the premier podcast that is bridging personal mindfulness practices to mindful leadership in the workplace. Join host, Holly Duckworth, CAE, CMP, LSP, & CEO of Leadership Solutions Intl., as she interviews leaders in the mindful leadership industry. Researchers, doctors, lawyers, authors, chief officers and more explore how they are improving corporate culture. By increasing employee satisfaction, financial prosperity and customer experience, they are expandi ...
 
Emerging Tech Radio is a podcast that explores everything about energy, electric vehicles and other emerging technologies in the cleantech space. It brings together industry experts, entrepreneurs and policy makers from India and around the world together for conversations that are aimed to transform the future of global energy. Hosted by Netra | Produced by Customized Energy Solutions | Music credits: Vexento
 
Welcome to the “The State of Commerce Experience” Podcast Series, hosted by Brian Walker. This series features meaningful discussions with commerce industry experts and thought-leaders from around the world. The podcast will focus on the evolving nature of digital commerce, key industry trends, current market dynamics, and how B2B and B2C companies can differentiate themselves to thrive in the current climate. About your host Brian Walker is a veteran commerce strategy and marketing leader f ...
 
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
 
Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
 
Welcome to the Trade Secrets Podcast, hosted by Damon Piatek, President & CEO of Welke Customs Brokers USA. Damon is a licensed U.S. Customs Broker and certified Customs Specialist, with more than 18 years' experience in the import/export, Customs, transportation and logistics sectors. Each month, Trade Secrets hosts guests in the industry to provide their insights on timely trade issues, to give you an advantage in international trade.
 
ख़बरनामा brings you the top headlines and news in Hindi from different categories such as National, Politics, World, Cricket, Entertainment, Business, Tech and Auto. Its updated daily and its brought to you from http://Jagran.com, the online version of the world's largest read daily newspaper - Dainik Jagran, with 49 Million users (comScore MoMx Platform; Sep 2019). The site aims to reshape the online Hindi news segment in Hindi Heartland with a compelling customer experience and user engagem ...
 
The brutal truth about digital performance engineering and operations. Andreas (aka Andi) Grabner and Brian Wilson are veterans of the digital performance world. Combined they have seen too many applications not scaling and performing up to expectations. With more rapid deployment models made possible through continuous delivery and a mentality shift sparked by DevOps they feel it’s time to share their stories. In each episode, they and their guests discuss different topics concerning perfor ...
 
Rated as one of the top podcast hosts, Jim Rembach interviews guests on this unique human-centric leadership podcast that features real-life and personal stories of when they have failed and how they got over the hump. Learn to leadership lessons for delivering better customer service, customer experience, and employee experience. For more than five years, the show has generated thousands of leadership tips, quotes, and inspirational stories in a fun way. Join the fun with the Hump Day Hoedo ...
 
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show series
 
Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience. His boss visited him and spent some time with him to share some wisdom regarding having the courage to l…
 
Kaitlin Pettersen Show Notes Kaitlin Pettersen leads the global Customer Support team at Intercom - responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp's EU Customer Success and Account Management in their London and Dublin offices. Questions Could you shar…
 
It's another edition of The CX Leader Podcast's annual CX Horror Stories! Hosts Steve Walker and Pat Gibbons endure frightening tales of bad hotel service, poor rental management, ghoulish social media responses, and spine-chilling encounters with government agencies. Guests include Sandra Mathis (HCL Technologies), Brandi Dale (Walker), Johnathan …
 
Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen years. After working his way through various roles, he now looks after all the stores in Australia.…
 
In this episode, I sit down with Adam Grossman, co-founder of The Selling Factory. We dive into why he helped start The Selling Factory. We go deeper into what Selling Farm Systems are and how companies are taking advantage. Adam also gives some insight on the companies success and his perspective coming from a background being a rabbi and transiti…
 
Today more than ever the Customer Experience Journey has become the top priority as businesses manage and serve the shifting customer demands. Mapping the Customer Experience Journey is critical in delivering on these demands and exceeding their expectations. Have you mapped the Customer Experience Journey of your prospective and existing customers…
 
Amas and Bob enjoy answering a question from an Omaha listener: Do you have to be everywhere you customers are? Which channels would work best for you? One of the most popular social media channels doesn't have service options yet, do you know which one? They will discuss the trend of over investing in social media at the cost of other channels The…
 
In this episode Clientship's CXSuperheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown sever…
 
Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C. Mark has 25+ years of customer experience, customer success and customer focused business leadership experience. Today Mark leads all post-sale customer facing activities including Onboarding, Training an…
 
An amazing conversation with Duena Blomstrom who is an "Agile Anthropologist" and a unique thought leader - a class on her own really - in the Agile and Psychological Safety space. Duena and I cover a lot of topics, and this is the first where I am including time stamps in the show notes. See below for more: 02:30 - Duena outlines her journey, incl…
 
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic…
 
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. You will learn: A recession is a horrible thing to waste. It…
 
Tsedale Melaku, sociologist at The Graduate Center, City University of New York, and David Smith, professor at the U.S. Naval War College, have been looking at the ways people with the most power in society and organizations can become better allies to those who have less authority and influence. In the United States, that typically means white men…
 
Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Would you like to get more done? Produ…
 
भारत-अमेरिका में BECA डील पर बनी सहमति, share कर पाएंगे मिलिट्री जानकारियां हाथरस कांड पर सुप्रीम कोर्ट का फैसला: इलाहाबाद हाईकोर्ट की निगरानी में सारी जांच करेगी सीबीआइ चीनी गतिविधियों के बीच अमेरिका-जापान का बड़ा सैन्य अभ्यास शुरू, 46 हजार सैनिक शामिल Air Asia के यात्रियों के लिए खुशखबरी, अब फ्लाइट में मिलेगा खाना, एयरलाइन ने फिर शुरू की सेवा Ama…
 
Over the arc of his career, John Maeda has been many things: a professor at MIT, president at the Rhode Island School of Design, a Design Partner at Kleiner Perkins, head of Computational Design and Inclusion at Automattic, and now Chief Experience Officer at Publicis Sapient. In our interview with John, we learn how curiosity and humility have dri…
 
Learn about concluding a business relationship in a remarkable way, making it easy for your customers to comply with your contracts, and archaic interactions that hamper your success. Bite-Sized Delight From the Episode: •The Xcellent Xfinity Xperience - by turning the process of cancelling service into a positive experience, Xfinity/Comcast earns …
 
उत्तर प्रदेश के स्वनिधि योजना के 3 लाख लाभार्थियों के साथ आज बातचीत करेंगे पीएम मोदी,latest news in hindi, hindi news podcast, jagran news podcast, latest news in hindi, audio news, dainik jagran, jagran podcast, hindi podcast, podcast, jagran news desk, jagran news, hindi news, latest hindi news, top news podcast, top news today, todays news, hind…
 
Not only does training benefit the employees of a company, but it benefits the company itself, too. As we’ve talked about in previous episodes, when you spend time and money on someone, it shows them that they matter and that you care about them. They understand just how valued they are. Training also builds trust. Your people will say good things …
 
In this episode of Shopify Masters, we chat with Rod Johnson of BLK&Bold on the importance of representation, creating change within communities, and plans for the future. For more on BLK&Bold and show notes: https://www.shopify.com/blog/blk-bold-social-impact Tune in to learn Why Rod and Pernell left their corporate careers to start an impactful b…
 
Creating a culture in and around your community. Also, epic story time with Erica and Brian — you don’t want to miss it. Some personal news: brianoblinger.com ericakuhl.com Creating culture: V2MOM Erica talking culture on the Culture Amp pod Aftershow: SteveMo on stage with Macklemore Sponsored by: Vanilla Conversations brings together practitioner…
 
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business models and ways of working. Regardless of which path they took, the pandemic forced digital transformatio…
 
If you’re in the utility business, you know your customers are looking for clear, accurate, and quick communications during a power outage. In this episode of Experience Better: The CX Podcast™, we interview John Zumbado, Senior Engineer at Georgia Power, to reveal how consistent and proactive outage communications can be the difference-maker when …
 
In 2006, Aaron Marino started a men’s image consulting firm, Alpha M. Image Consulting, to help average men with simple common-sense advice; aimed to enhance their image, style, grooming, fashion and most importantly their confidence. Aaron Marino has been featured in countless publications, as well as guest appearances on various television and ra…
 
भारत पहुंचे अमेरिकी विदेश मंत्री माइक पोंपियो, चीन समेत कई अहम मुद्दों पर होगी चर्चा, latest news in hindi, hindi news podcast, jagran news podcast, latest news in hindi, audio news, dainik jagran, jagran podcast, hindi podcast, podcast, jagran news desk, jagran news, hindi news, latest hindi news, top news podcast, top news today, todays news, hin…
 
What would happen if every member of your team came to work focused on finding solutions and creating better results? Based on ground-breaking new research in innovation and problem-solving, you'll learn what leaders like you are doing to build more creative and solutions-oriented teams. On this show we talk to Karin Hurt & David Dye to explore how…
 
सेना के शीर्ष कमांडरों का आज से चार दिवसीय सम्मेलन,latest news in hindi, hindi news podcast, jagran news podcast, latest news in hindi, audio news, dainik jagran, jagran podcast, hindi podcast, podcast, jagran news desk, jagran news, hindi news, latest hindi news, top news podcast, top news today, todays news, hindi news podcast…
 
मन की बात में पीएम मोदी की अपील- सावधानी से सभी त्योहार मनाएं, Vocal for Local को बढ़ावा दें, latest news in hindi, hindi news podcast, jagran news podcast, latest news in hindi, audio news, dainik jagran, jagran podcast, hindi podcast, podcast, jagran news desk, jagran news, hindi news, latest hindi news, top news podcast, top news today, todays n…
 
Latest Hindi News: 1) आंध्रप्रदेश में बारिश से नुकसान के आकलन के लिए केंद्र ने गठित की टीम 2) प्रधानमंत्री नरेंद्र मोदी अपने गृह राज्य गुजरात में वीडियो कॉन्फ्रेंसिंग के माध्यम से किसान सूर्योदय योजना , पीडियाट्रिक हार्ट अस्पताल और गिरनार रोपवे का उद्घाटन कियाBy ख़बरनामा
 
Sales Myth: You Have to Sell YourselfMost of us, at one time or another in our careers, have heard some trainer or manager exclaim, “You have to sell yourself.” “If you want to get that job, son, you have to sell yourself.” “The real key to sales is your ability to sell yourself.” “If you want others to like you, you’ll have to sell yourself.”The S…
 
Latest Hindi News: 1) बिहार में ‘लालटेन’ की जरूरत नहीं, अब उजाले की बात हो रही 2) RBI ने पॉइंट ऑफ सेल द्वारा नया क्यूआर कोड शुरू करने पर लगाई रोकBy ख़बरनामा
 
In this episode, I sit down with John Surdakowski, founder of Avex Designs. We dive into how John's career path on how he ended up starting a Shopify Plus Partner agency. We go deeper into the unique marketing challenges eCommerce and direct to consumer (DTC) brands have before and post COVID. John also gives some great insight on how brands should…
 
In this episode, I sit down with Darrell Alfonso, an award winning Martech and marketing operations professional . We dive into how life at Amazon has been treating him his first few years. We go deeper into how marketing pros can demonstrate their value. Darrell also gives some great advice on his career experience and how he has helped others fin…
 
In this episode, I sit down with Kevin Bailey, CEO of Dreamfuel. We dive into why Kevin started Dreamfuel. We go deeper into mindset training and how our mind impacts our daily lives. Kevin also gives some great examples how saw past mental blocks to achieve through his services. Special Guest: Kevin Bailey.…
 
In this episode, I sit down with Stephanie Cox, VP of Sales and Marketing at Lumavate. We dive into what's new what No Code means and how Lumavate has leveraged this. We go deeper into progressive web apps and how companies are taking advantage. Stephanie also gives insight from her podcast, Mobile Matters, and hints on Real Marketers podcast the c…
 
In this episode, I sit down with Matt Barnett, Papa Bear at Bonjoro. We dive into Matt's early days in his career and the school of hard knocks. We go deeper into from these early lessons and how Matt and his team figured how ways to align their messaging to deliver a great customer experience. The company is primarily remote and he gives some advi…
 
In this episode, I sit down with Anthony Gaenzle, Head of Marketing and Business Development at Granite Creative Group. We dive into Anthony's journey of building his personal brand. We go deeper on his focus with content and SEO and how that shaped his career. Anthony mentions some great strategies for perfecting your craft with content marketing.…
 
In this episode, I sit down with Mike Strohl, co-founder of Integrated Sport Nutrition and Red Leaf Nutrition. We dive into why Mike started a nutrition company and his perspective not coming from the nutrition and fitness world. We go deeper into what marketing lessons Mike and his company faced early on and how they pivoted. Mike mentions some pr…
 
In this episode, I sit down with Chip Wade, owner and lead designer at Wade Works Creative. We dive into Chip's unique background with mechanical engineering and how that has transformed his company's unique value add to customers. We do deeper into the future of digital interactive technology and how that is transforming the home experience. Chip …
 
In this episode, I sit down with Kenzie Kittle, Founder of A.M. Kittle Consulting, a digital marketing agency. We dive into Kenzie's background and how she ended up focusing on a brand's story via social media . We go deeper into her agency's technique working with social media influencers. Special Guest: Kenzie Kittle.…
 
In this episode, I sit down with Eric Vardon, CEO at Morphio. We dive into why Eric started Morphio. We go deeper into why companies need more marketing security software. Eric mentions a people are central to the decisions but they must understand the algorithms to be subjective and not lose revenue or increase stress. Special Guest: Eric Vardon.…
 
In this episode, I sit down with Peter Lazarz, former VP of Marketing at SupplyKick. We dive into B2C marketing and what makes that different than B2B in his former roles. We go deeper into how companies can compete on Amazon's marketplace platform. Peter gives some great fundamental tips on how to be successful selling on Amazon. Special Guest: Pe…
 
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