show episodes
 
Keep up-to-date with the newest features, community voices and designs of Gutenberg, the new block editor of WordPress in this bi-weekly podcast hosted by Birgit Pauli-Haack, curator of Gutenberg Times and Greg Ziolkowski, JavaScript Developer at Automattic and WordPress Core Contributor. It’s for designers, developers, DIY site owners and consultants. We don’t go deep. We’ll provide context and connect the dots.
 
The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring bu ...
 
#ProdMgmtTalk Professionals forwarding the movement for product excellence by design. Discussions about the art, craft and discipline required for products that contribute value. All aspects of customer development, user experience, product innovation, design, development, marketing and scaling. @ProdMgmtTalk Founded by @CindyFSolomon talking with thought leaders from Silicon Valley and beyond. @StartupProduct @ProductSummit Syndicating The Everyday Innovator with Chad McAllister.
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
The Design Better podcast delivers insights from the world’s most renowned creative leaders, empowering teams to transform their practice and build remarkable products. This series is hosted by Aarron Walter and Eli Woolery and brought to you by InVision, the digital product design platform used to make the world’s best customer experiences. Discover more best practices, research, and resources at www.designbetter.com.
 
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. restauranttechnologyguys.com
 
UX has a usability problem. Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users. **Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
 
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk. Each episode, we’ll talk with our guests about great CX, travel, and just like the best journeys, explore new directions we never anticipated. Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one ...
 
The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconve ...
 
A podcast that shares easy-to-understand customer service tips to use in any business. We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com.
 
Olivia, the Conversation Couture CEO, discusses the truth about what it takes to create that luxury customer experience. She discusses innovative and strategic ways to engage customers not just in store, but virtually. We bring in industry experts who will share their own raw and unfiltered experiences. You’ll leave each episode with tips, tricks, and actionable items to implement that will help drive your own success in the luxury retail industry.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement i ...
 
B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...
 
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
 
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The Art of Experiences

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The Art of Experiences

Nick Griffin, Raviraj Deshmukh and Arjun Chembath

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Nick, Ravi and Arjun are designers and architects, between them they have designed some of the most memorable and engaging experiences for companies from all over the world. After 25 years of being told what to do, they are fighting back with a candid and personal assessment of what's happening in the big wide world of brands and customer experiences. What’s working and what is failing.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
Passionately inventive and relentlessly curious, VMLY&R strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
 
This is a podcast about finding gaps in the market by interviewing real people about their pain points and joys with respect to a goal or activity. This is a podcast for makers wanting to make things that people actually want, for entrepreneurs looking for new product or business ideas, and for curious people who want to better understand the human experience. The interviews are customer discovery interviews.
 
Software Engineering Radio is a podcast targeted at the professional software developer. The goal is to be a lasting educational resource, not a newscast. SE Radio covers all topics software engineering. Episodes are either tutorials on a specific topic, or an interview with a well-known character from the software engineering world. All SE Radio episodes are original content — we do not record conferences or talks given in other venues. Each episode comprises two speakers to ensure a lively ...
 
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Humans of SaaS

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Humans of SaaS

Catalyst Software Corporation, Ben Winn

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Weekly
 
This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became t ...
 
Welcome to the Trade Secrets Podcast, hosted by Damon Piatek, President & CEO of Welke Customs Brokers USA. Damon is a licensed U.S. Customs Broker and certified Customs Specialist, with more than 18 years' experience in the import/export, Customs, transportation and logistics sectors. Each month, Trade Secrets hosts guests in the industry to provide their insights on timely trade issues, to give you an advantage in international trade.
 
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show series
 
It can be argued that small businesses make the backbone of the U.S. economy. According to a study conducted by the Small Business Administration released in 2019, small businesses generated 44% of the U.S economic activity and created two-thirds of net new jobs. Granted those numbers would likely look different given the reality of the COVID pande…
 
I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of the podcast, Janet explains that even though their customer comments are overwhelmingly positive, their Net…
 
For context and based on requests, I'm in the process of presenting key concepts from my ten McGraw-Hill customer experience and leadership books. This is the first in the five-part series, "How to Drive Delight the Mercedes-Benz Way." In my book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, I outlined leader…
 
A central theme in Fred Reichheld's new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers, which releases December 7, is purpose. For Fred, a well-defined company purpose is the engine that drives success. But it’s not enough. To succeed, an organization’s No. 1 goal should always be to make customers’ lives better.…
 
Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major bu…
 
Nick Merry is the CEO of global B2B loyalty company Motivforce. He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom. In our interview with Nick, we explore concepts like: 0:00 Building brand loyalty 7:42 Adding benefits to purchases 11:12 …
 
Ashley Jones is an incredible individual. As the founder of Love Not Lost, a bereavement charity which helps families when the lose a loved one by creating enduring memories, she is more than making her life a meaningful one in society. But the way Ashley runs the charity provides an exceptional experience for donors (the Heartbeat), benefactors, p…
 
Alex Mead is no stranger to the Customer Experience community as many "thought leaders" have faced his challenges over the past few years, and rightfully so. He is a consistent voice on how customer experience needs to improve, and even thinks the term should be removed altogether. On this episode of Be Customer Led, Alex and I get into it, talking…
 
This is another episode of #AskJeb where Jeb answers a question, from Justin, a sales leader based in Dallas. Justin asked: "What's the best predictive indicator of a person becoming a sales champion."Sales Champions Are OptimistsThis is a question that sales leaders all across the globe grapple with because they all want to hire sales champions an…
 
Every minute, a garbage truck worth of rubbish goes into our ocean. If we don’t make drastic changes as a global community, there’ll be more plastic than fish in our oceans by 2050. Despite what we've all been taught, recycling is not the solution. In Australia, just 15% of plastic that we send to recycling is actually recycled. The other 85%? It e…
 
Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Today our guest is sharing the steps for …
 
The Ministry of Silly Walks. The Cheese Shop. French Taunting. If you haven’t seen any of these Monty Python sketches before, do us a favor and go watch one or two of them. You’ll discover—or re-discover—why our guest for this episode is a creative comic legend. John Cleese starred in and co-wrote the award-winning series Fawlty Towers, was nominat…
 
🎤“The one where CX is Yoga” Twist your mind instead of your body today and grab today’s CX Passport episode 42 with the excellent Jay Thattai🎧 🧘‍♀️3 Stages of Yoga = 3 Stages of Customers 🏋️‍♂️Neither CX nor 6 pack abs happen overnight 😲You'll be stunned by this trip to Thailand (Chaing Mai) 💞The "Soulful" nature of reviews 🔨The #1 tool for custome…
 
Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in winning the Alexa Prize SocialBot Grand Challenge 4; a competition where contestants from Universities across the globe aimed to design a conversational AI that’s able to hold a co…
 
I just returned from the annual IAAPA (International Association of Amusement Parks and Attractions) Conference. Not only can you get a good hot dog, but if you are in the entertainment park business, it is a great opportunity to learn about upcoming innovations in the industry. No matter the industry you are in, it is important to get outside the …
 
In this episode, Ben sits down with Eric Johnson, the director of the Center for Decision Sciences at Columbia University and the author of the newly released book, The Elements of Choice. During their discussion, Ben and Eric talk about the science of decision making, the tools that can be employed to steer decision making, and how it all applies …
 
What you should do in the first few months at a new company where you’re building community for the first time. Community Industry News Molli Aronce joined Reality Labs at Meta as Community Manager Molly Kipnis joined Gong as Community Manager Louise Branscomb joined Strava as Senior Community Manager Alex Williams joined Eightfold as Customer Comm…
 
On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, Chief Product Officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices. Tune in to hear Lukas' take on hot-button issues in the investing space i…
 
If you're a regular listener to the show, you know Janelle asks our guests about a book they’ve recently read and would recommend. In this episode, we’ve rounded up all those recommendations from the past year and share them with you, whether you are looking for a holiday gift, you’re planning your 2022 strategy and are looking for some help, or ju…
 
LAW 2 — CHAPTER 2: The Law of Awareness You Must Know Yourself To Grow Yourself LEARN IT “Who Are You?” I. Do You Have A Sense Of Direction? (You have to know who you are) A. Recount the story of Henry M. 1. While this is an extreme story, is it possible that many live their lives as if what they just experienced didn’t really matter? B. To grow yo…
 
In this episode we're hearing from Josue, who taught himself to code when he was 15 and was inspired by his engineer grandfather to study software engineering in college. He talks about the struggles he has connecting to other students now that classes are entirely online due to Covid19.By Kamil Michnicki
 
Today we have another episode of Better Done Than Perfect. Listen in as we talk with Cassidy "Cassidoo" Williams, developer and content creator. You'll learn what equipment and tools Cassidy uses for streaming, tips on how to get started, different approaches to handling the live chat, and more. Please head over to the episode page for the detailed…
 
Welcome to the Trade Secrets Podcast, hosted by Damon Piatek, President & CEO of Welke Customs Brokers USA.This episode's guest is Wayne Handzlik President, Way-Bri Express. Join Damon and Wayne in a discussion on the current condition at the border for international trade.WAY-BRI EXPRESS is a Cross-Border Delivery service out of Buffalo, New York …
 
Need a crash course on how to approach live streaming? In this episode, we talk to Cassidy "Cassidoo" Williams, developer and content creator. You'll learn what equipment and tools Cassidy uses for streaming, tips on how to get started, different approaches to handling the live chat, and more. Visit our website for the detailed episode recap with k…
 
LAW 1 — CHAPTER 1: The Law of Intentionality Growth Doesn’t Just Happen… LEARN IT “Do you have a plan to grow?” II. Personal Growth is not a natural process in most people’s lives. A. Ask this question: “How do you think this building we are in right now was built?” B. In what order were the parts of the building put in place? C. What do you think …
 
On this episode of OneLeg Up we speak to Sean Conners, CEO of Contractor Appointments, which is a business turning the historical lead aggregator business on its head. For those of you who are familiar about the personality and culture of OneLeg know that we are constantly looking to disrupt the industry’s thinking and ways it goes about things, an…
 
This episode is about digital nomads, people who travel around the world and work remotely. Daniel talks about becoming a digital nomad and what life has been like as one for the last five years traveling to some pretty wonderful places on the planet. He started his adventure by purchasing a package through a company that had apartments in twelve d…
 
Karen Hold and I talk about her new book, Experience Design - The Innovator's Journey. This is the podcast version of the live episode recorded in October 29th. Karen and I get into the specifics of her book from why she wrote it, critical components of the book, plus tools and capabilities she offers within the book to assess Design Thinking acume…
 
It's How You Sell That Matters MostOn this episode of the Sales Gravy Podcast, Jeb Blount Jr. and Larry Levine, author of Selling From the Heart, discuss why how you sell is often more important than what you sell.Larry and JBJ break down why sales professionals who demonstrate authenticity and empathy gain a clear competitive advantage and what it…
 
Chapter 10: THE EXPANSION OF LEADERSHIP: PERSONAL GROWTH What do you spend the most time thinking about – Yesterday, Today or Tomorrow? Why is that? How do the people surrounding you affect your focus? How has your capacity to grow affected your capacity to lead? GROWTH MATTERS 1. Growth is the Only Guarantee That Tomorrow Will Get Better. What do …
 
In part 1 of our series on Digital Innovation in Healthcare In today’s episode, we’re discussing why now is the moment for healthcare to look at patient journeys through fresh eyes. Joined by Tom Donnelly, Ph.D., who has a background in psychology and leads the MedTech group at Branding Science, we look at how digital interventions can lead to bett…
 
Chris Riccomini and Dmitriy Ryaboy discuss their book, The Missing Readme, which is intended to be the missing manual for new software engineers. Felienne spoke with Riccomini and Ryaboy about a range of topics that new software engineers might not have..By IEEE Computer Society
 
On this episode we're hearing from Dave who runs a business delivering sailboats by sailing them long distances. He talks about how video conferencing technology has changed over the years, how he started his business and the challenges he and others onboard have to overcome when they are sailing long distances.…
 
Australia's used car industry's worth $55 billion and about 1 million cars are sold every year, some are new, some are used. Despite the huge market for car sales and our reliance as a country on personal vehicles, the process of buying and selling used cars is fraught with risk and hasn't evolved a great deal over the years. Whether you're buying …
 
Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Today we are talking about using experime…
 
Note: this episode is an encore presentation of the Live with CXPA event, "Combining CX and EX: Better Together" which premiered on November 9th, 2021. You can also watch a video presentation of this event on CXPA's YouTube channel. Customer experience and employee experience are typically separate programs run by different departments. However, wh…
 
When we think of VOC, we often think of Voice of the Customer. But when you talk with talent acquisition leaders, it means something completely different. Learn all about Candidate Experience and Voice or the Candidate from John Bradley of Albertsons. 💡Nobody even said "Candidate Experience" 10 years ago 🤷‍♂️Why does Candidate Experience matter? 🎵T…
 
Learn about the importance of acknowledging customer loyalty, an extreme example of living the brand experience, and evolving the ways you interact with customers for the greater good of the planet. Bite-Sized Delight From the Episode: • Be Loyal to Those Who Show You Loyalty - Be generous with the points/benefits of your loyalty program and make i…
 
This year, I was honored to attend the Elevate Prize Conference in South Beach. If you are not familiar with it, the Elevate Prize is awarded by The Elevate Prize Foundation to ten or more global leaders who are tackling pressing issues in innovative ways. The foundation also sponsors the Elevate Prize Catalyst Award and the Elevate Giving Program.…
 
Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according to the New York Times, his work has put loyalty econom…
 
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