show episodes
 
The #1 Evidence Based Growth Podcast on the Internet. The Science of Success is about the search for evidence based personal growth. It's about exploring ways to improve your decision-making, understand your mind and how psychology rules the world around you, and learn from experts and thought leaders about ways we can become better versions of ourselves.
 
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
 
On the Nuffsaid podcast, you’ll hear from host Chris Hicken and forward-thinking leaders about the Customer Success strategies that matter most. We promise not to waste your time. How? Episodes are the perfect length for a commute or mid-day workout and at the beginning of every show, we’ll give you the Too Long; Didn’t Read (TL;DR), so you can get immediate insight into how industry experts operate. Welcome to the no-fluff podcast for Customer Success. Powered by the team at Nuffsaid. https ...
 
Modern Mentor is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Modern Mentor help you navigate your path to success—however you define it.
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
A launchpad for community, growth, and inspiration. CUBEcast is about connecting with your audience, helping you serve your current and potential customers well and with ease. We discuss common challenges faced with communication, technology, and customer experience and we share new ideas, solutions, best practices, and opportunities.
 
The Custom Apparel Startups podcast was started simply because we love both the apparel decorating business and the idea that almost anyone, with a small investment and a little dedication, cannot only start their own business but thrive! Our goal in starting CAS is to help educate apparel entrepreneurs about the business of the business, something often overlooked by people with an idea and a budget, but no business plan or experience behind them. We’ll be talking with the biggest names in ...
 
If you're the savvy and motivated entrepreneur - or - the hard-working and driven professional intrapreneur who is climbing the career ladder, this fast 20-minute podcast is just for you. Join business pros and hosts Dave and Kelli for entertaining and valuable street-smart advice on propelling career success or your own business forward.
 
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
 
Wes Schaeffer, The Sales Whisperer® digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margin, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 535 episodes of proven sales methods provided by sales experts who have been there, done ...
 
Businesses today face challenges at a scale most leaders have never experienced — and never anticipated. Built for Change, hosted by broadcast journalist Elise Hu and technologist Josh Klein, explores how the global pandemic has not only forced radical changes in business, technology and human behavior, but also created incredible new opportunities for leaders to evolve and ultimately excel in this environment. Through compelling conversations with industry thought leaders, Built for Change ...
 
🚀 Rocket-fast interviews with GTM operators in sales, success, product, and marketing. Meet go-to-market talent you need to add to your must-recruit watchlist, unless they recruit you first! Hear answers to 6 burning questions from talent across the GTM community. Learn more → https://market-to-revenue.com
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
Data Unlocked is a place where we share cutting-edge CRM strategies and tips for improving your marketing using customer data. Hosted by Jason Davis, this podcast will be your ultimate guide through the vast and complex world of digital marketing. We also have a cluster of experienced marketing minds lined up on our guest list, eager to share their success stories and CRM wins. All to help YOU drive better marketing with better data. Be sure to follow so you never miss an episode! Data Unloc ...
 
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Welcome to Adapter's Advantage: Breakthrough Moments that Lead to Success, the podcast that brings you insider stories of the moments that mattered—turning points on the sometimes rocky road to success. Our guests are leaders in sales, training, enterprise learning, and academia, who share how they’re adapting to the changing world. These interviews are informative, inspirational, and based on real-world experiences to help listeners learn how their organizations can adapt to change. The hos ...
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
What’s the next step that will take your ecommerce business to the next profitable level? When you are deep in the day to day tasks of keeping your product-based business afloat it’s hard to know exactly where you should focus your efforts for future growth to achieve your business goals. Catherine Langman shares her knowledge and experience for creating a scalable product-based ecommerce business without the ongoing hustle. From sales automation to nailing your new product launch, irresisti ...
 
Stuck in your venture? Feeling isolated as an entrepreneur and know that you can be making and doing more? Whether you are a nooks and cranny entrepreneur or full on - This podcast offers quick, actionable tips and tricks for new and emerging entrepreneurs to move your business venture forward and Make More Dollars out of Sense™ with your entrepreneur host Sheila T.
 
NEW EPISODES EVERY TUESDAY – “How's an entrepreneur like me supposed to grow my Shopify store?” That's what The Unofficial Shopify Podcast aims to answer. Discover new opportunities to grow your store from the world’s most successful Shopify entrepreneurs. Hosted by Kurt Elster, an ecommerce industry insider and Shopify Partner. The Unofficial Shopify Podcast is not authorized, endorsed, or sponsored by Shopify– It's a no holds barred discussion of ecommerce growth strategy & tactics.
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
In modern business, success is measured by growth. But how should businesses enable themselves to efficiently grow? There are so many answers to that question that it can make you feel crazy! The Growth Enablement Madness Podcast, hosted by BrainSell Founder Jim Ward, offers a go-to source for growth enablement strategies, stories, and technologies.
 
A show for CEO's, CMO's CRO's and Venture Capitalists If you are in a B2B Leadership role this is the podcast for you. The founder of "The Brutal Truth About Sales & Selling" interviews the most thought-provoking guests. We will cover what is working today in Sales & Marketing. If you like Tim Ferriss, Bill Burr, Dave Ramsey, Serial, Reply All, The Art of Charm, HBR, WTF, Startup, Motley Fool, Money, Gimlet, TEDTalk, NPR, EOFIRE, The TOP, Ziglar, Hustler, Advanced Selling, Salesman Red, Sale ...
 
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show series
 
With a background in Marketing & Growth at companies like Hubs, Recruitee, and Growth Tribe Academy, Ferdinand Goetzen, now CEO & Co-founder at Reveall, has a natural orientation to use Voice of Customer data to make product decisions. That’s why in this episode of the Nuffsaid podcast, he explains his philosophy on how to build the best product po…
 
Jon Ferrara is a serial entrepreneur, CRM pioneer, speaker, and leader in the relationship economy, which is the foundation of social selling and modern-day sales. He's been recognized by Forbes as one of the Top 10 Social CEOs, one of the Top 10 Social Salespeople in the World, and one of the Top 100 Marketing Influencers. Ferrara is the founder a…
 
WHAT ARE WE TALKING ABOUT TODAY? The old verbiage of the customer is always right and the customer comes first can actually damage your business, employee morale, and customer satisfaction. Businesses must determine whether potential customers are a good fit for them and if the business is a good fit for the customer for both to be successful. When…
 
You have probably heard how valuable it is to survey your customer base to understand what their real needs are. But if you don’t ask the right questions, you might not get the full value from the survey process. Surveys can not only provide valuable marketing data, when used in the right part of your marketing process, they can actually help you e…
 
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization. An enterprise software company has plenty of functions fighting for priority. But growing your existing customers is just as important - or even more important - at large-scale o…
 
Customer success and customer service may sound similar. But what’s the difference between these two important disciplines? Emilia M. D'Anzica, founder of GrowthMolecules and author of Pressing On as a Tech Mom, has consulted companies across numerous industries on customer success. She says one of the core differences is being proactive versus bei…
 
47 minutes with Mo McKibbin: Head of Customer Support and Success at Moxion. Sales as a strategy, not a skill set. Helping the right customer solve the right problem, in the right way, at the right time. Building the entire customer operational process from scratch. Tight feedback loops between the customer and the business. Making customer success…
 
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Dan Steinman, Chief Evangelist at Gainsight. They discuss the difference between support and customer success and how businesses should apply automation to both. Learn more about Dan: Dan's LinkedIn Gainsight's LinkedIn Gainsight's Official Website Ot…
 
Kristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands in over 100 countries. Loyalty360 met with Kristi Gole to discuss the brand's comprehensive GHA Discovery rewards program and how changes in the hospitality landsc…
 
In today's episode, Andy & DJ discuss the leaked voicemail message from President Biden to Hunter regarding his dealings with the Chinese, Cassidy Hutchinson's testimony describing Donald Trump's actions on January 6th, and the serious adverse events that have occurred due to the Covid-19 vaccine.
 
How do you conduct a survey-based research project? In this episode, we talk to Becky Lawlor, founder of Sparkifico. You'll learn about the benefits of doing research content, how to identify the angle for your research, what to include when identifying your audience, tools that you can use for conducting the survey, and more. Visit our website for…
 
Rohit Talwar, Founder and CEO of Fast Future, talks about how we’re in a one-time opportunity to rehearse how we want our future to be. He also says that now is a time to get back to basics, to start really actively listening, to focus on training and learning, and surround yourself with people who will encourage and challenge you and your ideas.…
 
Phil Jones is an international business speaker and bestselling author. Phil has made it his life’s work to completely demystify the sales process. He has gone on to deliver over 2,500 presentations in 57 countries across five continents, training more than two million people (both sales and non-sales professionals, leaders, and experts) to learn h…
 
In today's episode, Andy answers your questions on what you should be conscious of when going through difficult growth periods in your business, how to hold productive team meetings inside your organization, and the best way to maintain the positive momentum you've created.
 
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-founder at Relay, where they discuss automation's role in building trust between internal and external customers. Learn more about Jason: Jason's LinkedIn Relay's LinkedIn Relay's Official Website Other Resources: Year of Yes by Shonda R…
 
Omer Shirazi discusses ways to use a no-code approach to optimize digital customer journeys. Omer is the COO and Co-Founder of Easysend.io. We explore the role of low-code and no-code in digital transformation with a focus on high-tech insurance applications. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a gu…
 
Professional Sales Tips you'll learn today on The Sales Podcast... It's not how much you make but how much you keep Bring in a fractional CFO once you're around $1 million in sales to make sure you're squared away Around the $1-$3 million point, things start breaking Get things optimized and automated Get the information the key people need to make…
 
Today on the show we have Greg Daines, CEO and Founder of Total Customer Strategy In this episode, Greg shares lessons learned consulting hundreds of companies on churn and retention and why so many companies focus on asking the wrong questions when getting started. We then discussed why customer satisfaction has no correlation with retention and w…
 
Social commerce offers something radically different from the traditional e-commerce model. It blends social experiences and e-commerce transactions through a single path to purchase, all enabled by a single platform. And it’s already a hugely popular way of shopping in major markets around the globe, including China, Brazil, and India. In this epi…
 
As the novel coronavirus surfaced in Wuhan in 2019, Chinese officials called for mobile isolation wards. Haier Group partnered with suppliers to design and construct units quickly, thanks to the openness of the leading manufacturer’s digital platforms. Unlike Haier, many companies have tightly regulated, siloed platforms. Georgetown Professor Kasra…
 
http://www.b2bRevenue.com http://www.dialsource.com Video Emails by Covideo = http://www.Covideo.com The Best Way to Stay Focused on Your Deals: https://www.pipedrive.com/brian Free A.I. Ice Breaker app: https://nudge.ai/ A.I. Call Analysis by Gong.io = https://www.gong.io/bt Audible 30 day Free Trial: http://www.audibletrial.com/BrutalTruth Check …
 
"Addressing prices once every year or two isn't going to work anymore." You've probably already invested time testing and analyzing your sales funnel, but have you ever tested your pricing? How did you determine the pricing on your site? It was a best guess, right? With all the changes in the last year - iOS & FB, supply chain disruptions, inflatio…
 
It’s not every day you see a CEO dancing on TikTok. But being vulnerable and transparent is one of the reasons Ali Bonar has seen incredible growth and success with her company, Oat Haus. Consumers are moving more towards sharing real experiences and less about hiding behind the perfect filter. Customers crave connection and want to build relations…
 
In today's episode, Andy & DJ discuss a Canadian Plant that plans to produce nearly 10 tons of crickets for human consumption, Nancy Pelosi pushing the daughter of GOP Rep. Mayra Flores during a photo op, and racist white progressives openly calling Clarence Thomas the "N-word."
 
WHAT ARE WE TALKING ABOUT TODAY? Comp Creep - Runaway Pay - Compensation plans that hurt your company and your employees. We ask … How can a person earn a $100K annual salary for being a receptionist in a small company? We show you how it happened, why it shouldn’t happen, and how to fix it before it happens in your business. WHAT TOPICS DO WE COVE…
 
If you build it…they probably won’t come. So how do you make them? A key way to do that is by positioning yourself, and what you’ve built, differently. You’ve got to position yourself in a way that is unique and not easily duplicated. Make yourself the valuable commodity of the conversation and then, you have something of value that will bring peop…
 
Worried that a gap in employment will hold you back in your job search? No way! Here's how to turn that résumé gap into a compelling part of your story that makes you uniquely qualified. Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast. Find Modern Mentor on Facebook, Twitter, and LinkedIn, or subscribe to the newsle…
 
Today we are exploring how to overcome the old mentality that says if it ain’t broke, don’t fix it. People can be resistant to change. Often, people push back when it is personal. So, if you want to help overcome resistance, you have to come at it on a personal level. It can be difficult, especially when dealing with frontline workers. When you let…
 
Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space. Céline on Twitter @celinecommunity The Community Mentor https://workademy.thecommunitymentor.com/ ------- If you enjoy this podcast…
 
Hey CX Nation, In this week's episode of The CXChronicles Podcast #174 we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper, based in Zurich, Switzerland. Greg has spent years helping a plethora of amazing companies with transforming and digitizing their CX/CS roadmaps. In short, Greg is a fo…
 
Troy Simms is the Director of Business Development for U.S. retail fuel partnerships at ExxonMobil one of the largest international publicly traded energy companies, and the largest direct descendant of John D. 'Rockefeller's Standard Oil. Loyalty360 CEO Mark Johnson met with Simms to discuss the brand's Exxon Mobil Rewards+ program, its recent par…
 
If you market your business online, chances are you’ve noticed that traditional content marketing doesn’t work anymore. Perfectly curated social media feeds and well-designed short videos may get lots of likes but they aren’t attracting paying clients. In order to stand out and win the sale, you’ve got to stop blending in and doing what everyone el…
 
In today's episode, Andy answers your questions on when it's an appropriate time to pay yourself after reinvesting into your business, what's the best way to instill mental toughness & discipline in your child, and how to find the positive opportunities within a new company.
 
It’s where we ultimately want to get to – bursting at the seams and ready for the next step! How do you know when you’re ready to bust out? Tune in for some insight from the Sheila T playbook... Get your name on the list for this years Entrepreneurs Summit! Register your name for all the updates so you don’t miss a beat - https://www.sheila-t.com/t…
 
In today's episode, Andy & DJ discuss the Senate passing the most significant gun control legislation in decades, a very specific cheat sheet reminding President Biden how to act, and Dr. Oz appearing to ditch Trump months after he was endorsed by the former President.
 
Peter Compo discusses his book "The Emergent Approach to Strategy" and ways to leverage adaptive design and execution. A recent Stanford study found only 37% of corporate execs feel their companies have well-defined strategies; only 20% feel they have clarity on capabilities key to their success. Why such low confidence...and what can we do about i…
 
Breakthrough thinking: Why do we believe things that are not true? There was a car brand several decades ago in the UK called ŠKODA. It was a terrible car, much like Yugo was in the US. However, they have changed their image and today, my son wants to buy one. I told him the jokes we all used to have about ŠKODA and their low-quality construction (…
 
Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Synchrony – Are your customer’s reluctant to share their personal financial information…
 
Kelly Edwards and I talk about the importance of connecting entrepreneurs with each other and her journey from becoming a talent agent to a matchmaker for different businesses and talk about her podcast called, The Business Shower Events Podcast. Kelly highlights entrepreneurs and how they were able to get their businesses off the ground. Kelly's W…
 
Are you willing to do whatever it takes to reach your goals and dreams, build your business, climb the sales leaderboard at your company, or bounce back from failure?Lot's of people have dreams but few actually grind it out and turn those dreams into reality. The good news is that you can defy the odds to get everything that you want in business an…
 
Samuel Monnie is an acclaimed speaker, author, and consultant focused on Marketing Transformation, and also co-hosts the “Across the Pond: Marketing Transformed” podcast. Today he talks about business responsibilities in the current societal climate focused on racial inequalities. He highlights some companies that have historically been focused on …
 
New Ipsos research shows men having expressed increased interest in purchasing male cosmetics in recent years, exposing an opening for brands to target this cohort, and signaling a likely evolution in the definition of masculinity. Overall, 15% of heterosexual men aged 18–65 in the U.S. currently use male cosmetics and makeup; an additional 17% wou…
 
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