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Best Cx podcasts we could find (Updated October 2019)
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This Is CX
Monthly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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The CX Cast®
Weekly
 
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
 
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CX Files
Mingguan
 
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
 
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CX Network
Weekly
 
Examining the relationship between the customer and your company.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business. Steve is CEO and Chairman of Walker Information, a business consulting firm that can help you put your customers at the heart of all your business decisions.
 
Voices of CX is a weekly podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond where she interviews top marketers, industry experts, thought leaders, and best-selling authors on how their markets overlap with Customer Experience. Our topics focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revol ...
 
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Bike Shop CX
Monthly+
 
Cycling podcast based in Michigan and mostly focused on bike mechanics, but it's only a guideline.
 
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Bike Shop CX
Monthly+
 
Cycling podcast based in Michigan and mostly focused on bike mechanics, but it's only a guideline.
 
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Voxpro Studios
Monthly
 
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.
 
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REFERRALS PODCAST
Weekly
 
Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
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CXChronicles Podcast
Monthly+
 
Come join the CX Nation! Each week we discuss all things related to -- Customer experience, customer service & inside sales for today's world -- we explore customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service, no matter what the industry or space! Visit our website today at www.cxchronicles.com or check us out ...
 
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Cyclocross Radio
חודשי+
 
Cyclocross veldrijden cyclo-cross cx 'cross cross svenness crosshairs radio cxhairs cycling belgium uci usac road racing sven nys
 
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Service Lab
Monthly
 
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
 
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Experience This!
Monthly+
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
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CX-Spotlight
Daily+
 
Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
 
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Cyclocross Radio
Monthly+
 
Cyclocross veldrijden cyclo-cross cx 'cross cross svenness crosshairs radio cxhairs cycling belgium uci usac road racing sven nys
 
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TinyCast
Monthly
 
Tiny Cartridge covers the Nintendo 3DS, 2DS, DS, PS Vita, Game Boy, and other portable video game consoles, discussing the latest and most interesting handheld gaming releases -- from Animal Crossing to Pokemon, Game Center CX to Dragon Quest, Mario to Mega Man. http://tinycartridge.com
 
Interviews and perspectives from global customer experience experts
 
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TinyCast
Monthly
 
Tiny Cartridge covers the Nintendo 3DS, 2DS, DS, PS Vita, Game Boy, and other portable video game consoles, discussing the latest and most interesting handheld gaming releases -- from Animal Crossing to Pokemon, Game Center CX to Dragon Quest, Mario to Mega Man. http://tinycartridge.com
 
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Social Impact CX
Monthly
 
Podcast by Social Impact CX
 
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com
 
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CX Appeal
Monthly
 
CX Appeal is a podcast by Netcall Ltd. Using innovative technology, Netcall helps organisations to transform their customer engagement and enable digital transformation faster and more efficiently. For more information head over to netcall.com.To hear more about how our MATS Low-code platform is helping IT & Transformation leaders to drive change, check out our 'Life in Low-code' podcast soundcloud.com/lifeinlowcode.
 
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CTX Podcast
Monthly
 
Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut.Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
 
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Amateur Hour CX
Monthly
 
A podcast on the state of cycling from the grassroots ranks.
 
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
 
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Smart Dust
Monthly
 
Want expert insight on what’s trending in the world of technology, data and innovation each month? The Smart Dust Podcast is for you. But what on Earth is Smart Dust? The name refers to the very real and extraordinary dust-sized computers designed to be breathed in and monitor the human brain. No, we are not making that up. The mission of the Smart Dust Podcast is to give you brain-expanding ideas and perspectives to breathe in and apply to your daily and professional life. With industry-lea ...
 
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CX Podcast
Monthly
 
Podcast by Startup Podcast By Coax Studios
 
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The CX Show
Monthly
 
Podcast by SAP Hybris
 
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The CX Asia Show
Daily+
 
Customer Experience in Asia
 
Brought to you by the world’s biggest #cycling channel, the Global Cycling Network (GCN), the GCN Cyclo-cross Podcast goes deeper into the mud and lactic acid of cross. Hosted by CX legend Jeremy Powers and GCN Racing all-star Marty MacDonald, we explore the personalities, races and history of the sport.With years of racing and industry expertise, we’ll have race highlights, livestreams and in-depth analysis of professional cycling. GCN Racing puts you in the centre of the action: from highl ...
 
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The CX Coach
Daily+
 
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
 
"CX" or "Customer Experience" is the foundation of EVERY brand - personal, small business or Fortune 500. If you think your marketing department manages the brand identity - you're wrong. Dead wrong. It's the CUSTOMER'S PERCEPTION THAT IS THE BRAND IDENTITY. Period. We'll discuss the many ways you can guide your customer experience (from Digital Marketing, Social Media Marketing, Internal Operations, Media Relations & Risk Taking) so that you create Brand Loyalty and even better, Brand Advoc ...
 
James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
 
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Emperors of Rome
Monthly+
 
“Great empires are not maintained by timidity.” - Tacitus. A podcast series looking at the rulers of the ancient Roman empire, by Dr Rhiannon Evans and Matt Smith.
 
We look behind news for insights and trends on the people, tech and business of food marketing.
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
Paul Bryan, organizer of the UX STRAT conferences, interviews thought leaders in the UX, CX and design world.
 
Examining the relationship between your company and your customer.
 
We're not talking dentistry here; FLOSS all about Free Libre Open Source Software. Join host Randal Schwartz and his rotating panel of co-hosts every Wednesday as they talk with the most interesting and important people in the Open Source and Free Software community.Records live every Wednesday at 12:30pm Eastern / 9:30am Pacific / 16:30 UTC.
 
SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
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What It Means
Weekly
 
The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.©2017, Forrester Research, Inc. and/or its subsidiaries. All rights reserved.
 
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Analytics Neat
साप्ताहिक
 
Analytics Neat is a weekly podcast that delves into the world of media, marketing, and analytics. We'll cover hot topics in the industry and highlight why it matters and what you should do about it. A short-format podcast with new episodes every Monday.
 
It's shiny and new, now on DW. Drive it!, the magazine all about cars: well told, well shot and well packaged.
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Informal, low-BS chats on all things enterprise - with Jon Reed of diginomica.com
 
The purpose of the podcast is to promote police integrity and improve policing by gaining a better understanding of police crime, correlates of police misconduct, and agency responses to officer arrests. New podcast episodes are posted monthly. This project is supported by Award No. 2011-IJ-CX-0024, awarded by the National Institute of Justice, Office of Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this podcast are thos ...
 
Podcast by Small Business Trends
 
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B2B Growth
Daily
 
B2B Growth is a daily podcast dedicated to helping B2B marketing leaders achieve explosive growth. Each episode features an interview with a B2B marketing executive or thought leader, discussing topics like: B2B marketing strategy, account-based marketing (ABM), content marketing, marketing technology (MarTech), B2B strategic partnerships, aligning marketing with sales, social media, content creation and promotion, leadership, buyer personas, agile marketing, and more.
 
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show series
 
In this episode we talk to Amanda Mountain, Vice President of Marketing Communications at SAP Digital Commerce. Thanks to a partnership with Outreach and Sales Hacker our friend Scott Ingram is making the live stream of his Sales Success Summit available for free. This event on October 14th and 15th features 13 presentations and 5 panels ALL pr ...…
 
Mazda has developed the new Skyactiv-X engine for its CX-30. It makes gasoline act like diesel, increasing the ratio of air to fuel and resulting in savings of up to 30 percent.By DW.COM | Deutsche Welle.
 
Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tech mentor at Durham university helping women into careers in IT. Sarah recently published a research paper title the PEAK Matrix Assessment for RPA ...…
 
Prioritizing inclusive design helps companies win and retain more customers, break into new markets, and get employees more engaged. But what does inclusive design look like in practice? In this episode, Principal Analyst Gina Bhawalkar discusses best practices for infusing accessibility into research and design practices — a topic she’ll be co ...…
 
This CX Mini Masterclass provides an overview of service design and why this is important for teams that are working on customer journey improvement. Show host and customer experience expert, Julia Ahlfeldt, explains how most brands these days provide a mix of goods and services and why service design plays a critical role in bringing customer ...…
 
This weeks show is out a bit early because it might take you an extra day to listen to it! Back to some tech talk finally AND we had to get out non-shiz number talking in too!! We cover rear derailleur adjustments, review the Stan's Notubes Dart and the Cane Creek Hellbender BB. Then talk some UCI World Cup issues AND it's Pledge drive time!!!! ...…
 
Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolution toward a center of excellence. Change management, communications, and automation communities are focusing their efforts on automation and business adoption. Alexander describes the difference between trib ...…
 
With more companies moving to globalizing their business, it can be easy to overlook the implications of not considering cultural differences required for CX programs in different countries. Steve welcomes back Bob Azman, a CX professional with over 40 years of experience and founder and CXO of Innovative CX Solutions, to discuss why companies ...…
 
Brian Solis is a world-renowned digital anthropologist, keynote speaker, and bestselling author. Solis has studied and influenced the effects of emerging technology on businesses, marketing and culture. His research, talks and books help executives and also everyday people better understand the relationship between the evolution of technology a ...…
 
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify. If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.comBy Mike Manfredo and Paul Hagen.
 
In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company's going focus and investment on your CX or customer experience efforts. We talk about a recent Sitel Group report that shares a ton of valuable CX and customer experience insig ...…
 
A few days removed from the Waterloo World Cup and Trek CX Cup, Cyclocross Magazine's Zach Schuster and Micheal Boedigheimer of Yeah You Ride! join Bill to give you the inside scoop on the U.S. World Cup tour. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @theshoestar and @cyclocross. Get 15% off the new Worx Hydroshot p ...…
 
The most common use cases for CX automation are for not for the customer; they're designed to augment agent performance. The biggest challenge for agents is having to do back-office tasks and search knowledge bases while servicing a customer, hence the importance of robotic process automation and striking a balance between the human touch and a ...…
 
In this week's episode of Analytics Neat we review a couple of Amazon stories in the news and evaluate the approaches under scrutiny. We also take an initial look at a report from Salesforce and delve into the 3 foundational pillars of real-time customer interactions. All this and more in this week's episode of Analytics Neat. Thanks for listen ...…
 
In this episode we talk to Garin Hess, Founder and CEO at Consensus. Thanks to a partnership with Outreach and Sales Hacker our friend Scott Ingram is making the live stream of his Sales Success Summit available for free. This event on October 14th and 15th features 13 presentations and 5 panels ALL presented by top performing B2B sales practit ...…
 
2019 is shaping up as a record year for recreational vehicles. The proof can be seen at the Caravan Salon in Düsseldorf, one of Europe's most popular RV trade fairs. This year's fair-goers are interested in the compact models.By DW.COM | Deutsche Welle.
 
At 500 kilowatts, this is the most powerful production Cayenne that Porsche has to offer. And it's a hybrid. This monster of a car has an electric motor. The 2.5 ton Cayenne can travel 40 kilometers on all-electric drive. Then the 4-liter V8 takes over.By DW.COM | Deutsche Welle.
 
I had the opportunity to speak with Clate Mask about the two-year transformation his company InfusionSoft went through to become Keap. This was a conversation I was really looking forward to having known Clate and InfusionSoft for about twelve years, admiring what they have accomplished in that time, but having questions about what happened to ...…
 
In this episode we talk to Joel- Bar-El, CEO at Trax. Thanks to a partnership with Outreach and Sales Hacker our friend Scott Ingram is making the live stream of his Sales Success Summit available for free. This event on October 14th and 15th features 13 presentations and 5 panels ALL presented by top performing B2B sales practitioners. Check i ...…
 
It takes seven to 16 touchpoints to move a prospect to the next stage of the buyer’s journey. Not to buy. Just to graduate to the next stage. So, what’s the best combination of inbound and outbound touchpoints? Sheila Kloefkorn, co-host of the B2B Growth Show, explores how to launch and scale an effective outbound lead generation program. On th ...…
 
This week in the Media Pit we are breaking down all the action that took place in Baltimore at Charm City Cross and Boulder at the US Open of Cyclocross. We then dive into the EuroCross scene before finishing up with a breakdown of what's happening on the CX Heat Check. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @thes ...…
 
This week in the Media Pit we are breaking down all the action that took place in Baltimore at Charm City Cross and Boulder at the US Open of Cyclocross. We then dive into the EuroCross scene before finishing up with a breakdown of what's happening on the CX Heat Check. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @thes ...…
 
Amazon has staked its claim in the digital advertising space, challenging Google and Facebook’s dominance. In this week’s What It Means, learn how this will impact ad industry stakeholders and reshape the digital ad landscape.By Forrester.
 
In this episode we talk to Derrek Schartz, Senior Vice President of Marketing and Sales at Legend Senior Living. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.…
 
In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Jordan Olivero, Director of Customer Success at Swimlane about transforming the customer journey, getting personal with video, doing the unscalable, and managing customer handoffs. Never miss an episode of Ethan's podcast, The Customer Experience Podcast! U ...…
 
The customer experience is too important to leave to chance or guesswork. Let Trent Haynes from BNY Mellon Pershing and Brian LaRoche from CallMiner reveal how a deeper approach to analytics can help you better understand your customer -- and better position your agents for success.
 
Kamailio is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications – presence, WebRTC, Instant messaging and other applications. Hosts: Dan Lynch and Jonathan Bennett Guest: Fred Posner Download or subscribe to this show ...…
 
Jeremy and Marty introduce the NEW GCN Cyclo-cross podcast and give a quick taste of what is to come in the future. They also take a quick look at the current state of cyclocross and share their love for the sport and the exciting new riders who are defining the 2019 season. Jeremy introduces Belgian CX veteran Erwin Vervecken, and share their ...…
 
This weeks show is out a bit early because it might take you an extra day to listen to it! Back to some tech talk finally AND we had to get out non-shiz number talking in too!! We cover rear derailleur adjustments, review the Stan's Notubes Dart and the Cane Creek Hellbender BB. Then talk some UCI World Cup issues AND it's Pledge drive time!!!! ...…
 
In this episode we talk to Brennan Mason, Chief Marketing Officer at Bridge Connector. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.…
 
In this episode, Sweet Fish Media’s Director of Partnerships, Logan Lyles, discusses why audio content - namely, podcasting - is more relevant than ever. Logan shares his thoughts on Spotify’s $340M acquisition and podcast fatigue. He also covers: i. Why there’s still massive opportunity in the podcast space. ii. More stats on podcast consumpti ...…
 
The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks.These customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at ...…
 
In this episode we talk to Phil Mobley, Head of Research and Tenant Experience at Building Engines. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.…
 
http://www.referralspodcast.com A very special guest, who has enjoyed tremendous success following the 7L system, is on the show to share the arc of her career in four years of real estate. Spoiler alert: her first sale was $13 million. In this episode of Referrals Podcast, we’re getting a deeper overview of Tara Carter and her deep insights.…
 
Learn how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense of smell plays a huge role in brand perception. Bite-Sized Delight From the Episode: • Experience a deepfake - a frightening trend in video creation that requires viewers to be skeptical of what ...…
 
http://www.referralspodcast.com On this episode of Referrals Podcast, we welcome a guest co-host, Sandy Preston! Listen as we discuss how to be successful as an introvert in real estate with Dan Luigs. Dan is not a realtor or lender, he is with The Insurance Store, Inc.
 
In this 6th episode of the #Books series, Douglas Burdett, Founder of ARTILLERY, and James Muir, author of "The Perfect Close", recap some of the key ideas from the marketing and sales books that were recently featured on The Marketing Book Podcast. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B ...…
 
In this week's episode of Analytics Neat we touch on ITP, travel program changes, and Facebook within the Housekeeping portion of the show. For the Main Event, we delve into the differences between contextual and behavioral targeting. Why is this topic relevant again? Which approach is better for your business? All this and more in this week's ...…
 
In this episode we talk to Maria Juan VP of Marketing at Peerfit. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.
 
In this episode we talk to Andy Mackensen Co-Founder and CMO at SnackNation. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.
 
There is a gargantuan opportunity to grow your organic reach on LinkedIn right now. Logan Lyles, Director of Partnerships here at Sweet Fish Media, was even courteous enough to run a little test for us. In just two weeks, he saw his views per post rocket up 23%. In this episode of #BehindTheCurtain, Logan discusses: i. How he ran his LinkedIn t ...…
 
The Linux Foundation (LF) Core Infrastructure Initiative (CII) Best Practices badge is a way for Free/Libre and Open Source Software (FLOSS) projects to show that they follow best practices. Projects can voluntarily self-certify, at no cost, by using this web application to explain how they follow each best practice. The CII Best Practices Badg ...…
 
In this episode we talk to James Mackey CEO and Founder at SecureVision. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.
 
Same cast, new name. Welcome to The Media Pit presented by Cyclocross Radio. Cyclocross Magazine's Zach Schuster and Micheal Boedigheimer of Yeah You Ride! join Bill in the Media Pit to talk about FayetteCross, Euro racing and the CX Heat Check. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @theshoestar and @cyclocross. ...…
 
Same cast, new name. Welcome to The Media Pit presented by Cyclocross Radio. Cyclocross Magazine's Zach Schuster and Micheal Boedigheimer of Yeah You Ride! join Bill in the Media Pit to talk about FayetteCross, Euro racing and the CX Heat Check. Follow Michael on Instagram at @yeahyouride Follow Zach on Twitter at @theshoestar and @cyclocross. ...…
 
Perception, with all its nuances, is often misunderstood. And yet, it’s core to the very definition of “customer experience” — customers’ perceptions of their interactions with a company. In this episode, Forrester Analyst Kelly Price helps us understand the dynamics of customers’ perceptions and how to account for their complexity in structuri ...…
 
No matter what type of Contact Center you are operating, there is always some aspect of sales. Customer service centers are looking to upsell and cross-sell, outbound centers are looking to sell. How do you get your associates to do this the right way without having your quality drop? In Episode 43 of the Geek!, we introduce the concept of the ...…
 
In this episode we talk to Rebecca Kalogeris VP of Sales and Marketing at Pragmatic Institute. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in < 1 minute.…
 
Ready or not! Here comes Lightning. On October 12th Salesforce will be initiating a forced rollout of their new Lightning version. To help us better understand the switch-over is Susanne Lake, Founder of Slake Consulting. In this episode, we discuss: i. Confirming your exact switch-over date/time ii. Preparing for the rollout iii. Features of S ...…
 
Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX. This episode was recorded in person in São Paulo - Vit explains what he is working on, t ...…
 
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