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D
DSO Secrets

1
DSO Secrets

Emmet Scott - CEO, Growth Leader

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This podcast is for those who want to move from just existing in a dental space to being involved in a DSO and pushing more out into the world. Now is the time for this evolution. Never limit your possibilities based on what you see others do. Form your own path and fill up space on that blank canvas that you’ve been handed.
 
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show series
 
In this podcast, Emmet hosts Austin Hair, Managing Partner, Leaders Real Estate, for an update on what’s new in the real estate market and how to handle its fluxes while growing your dental organization. Austin gives an inside view in to the commercial real estate landscape and offers advice on “med-tail” (retail healthcare); the importance of site…
 
In this episode, Ken Kaufman hosts Robert Papenbrock, VP of Finance at Guardian Dentistry Partners. To help listeners better understand the debt markets, Robert discusses his experiences working in the past as a Credit Officer for different banks. He also details his jump into a DSO leadership role including how his day-to-day work life has changed…
 
In this episode, Ken Kaufman hosts Nick Korhonen, CFO of Corus Orthodontists. They discuss the history of Corus, a unique growing orthodontic partnership network that provides support and autonomy for orthodontic specialists. Nick shares the details of Corus’s growth trajectory to 40 practices, 50 doctors, and over 700 team members. Highlighting th…
 
In this episode, Emmet Scott hosts Dr. Tarek Aly and Dr. Dustin Roden-Johnson Co-Founders of OrthoDent Management LLC & Modern Smiles. They discuss the integration of specialties into dental organizations: the pros and cons, what to consider, and more. Dr. Aly and Dr. Roden-Johnson share the challenges, mistakes, and successes OrthoDent faced when …
 
In this episode, Emmet welcomes Sarah Sharfstein, Vice President, Category Development & Strategy at Aspen Dental. They discuss how to scale in multiple areas simultaneously — what’s needed to support both clinicians and at the practice level to be successful. Sarah gives an inside view into the strategies Aspen is using to scale. She and Emmet dig…
 
In this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud experts from Prospiderent, the world’s oldest and largest dental embezzlement investigation firm. He speaks with Prospiderent’s Founder and CEO David Harris; Supervising Fraud Examiner for the Orthodontic Industry Wendy Askins, BS, MBA, CFE; and Senior Frau…
 
In this episode, the roles are reversed and Emmet Scott is interviewed by Garrett Beedle, a student studying accounting and finance at Brigham Young University-Idaho. Garrett goes deep, covering Emmet’s entrepreneurial journey. They discuss the college experience, value of education, making an impact, technology and business, innovation, marketing,…
 
In this episode, Ken Kaufman hosts Hollie Williams, CFO, Rodeo Dental and Orthodontics. Previously Hollie was CFO of Choice Cancer Care for over 10 years and held several CFO roles prior to that. She has been a CPA since 1994 and was an Audit Professional at Deloitte Touche Tohmatsu, LLC for 6 years. Ken and Hollie discuss “all things” DSO audits i…
 
Emmet hosts Danielle McKinley, Director of Partner Relations, PCIHIPPA, a leader and compliance and patient data protection with a focus on preventing catastrophic losses caused by regulatory non-compliance, data breaches, and human error. Emmet and Danielle discuss the dangers and contingencies around planning for ransomware, data breaches, prepar…
 
In this episode, Ken Kaufman hosts Ben Hernandez, Founding Partner at Skytale Group, which specializes in high-level financial management and M&A Consulting, primarily in the dental and med spa spaces. They discuss “all things” PPP loans: Round 1 forgiveness; Round 2 funds utilization and forgiveness; and how unforgiven PPP loans can complicate you…
 
Ken Kaufman hosts Justin Miller, VP of Employee Benefits, USCI Insurance Services, to discuss the key issues and items DSO leaders should consider when setting up their employee benefit plans. They touch on strategies for making benefit plans competitive in the employee marketplace. Justin shares what benefits offer the biggest ROI for employee rec…
 
In this episode, Emmet hosts Tarek Aly, COO, CFO, and Co-Owner, OrthoDent Management LLC; and Co-Owner, Modern Smiles LLC. They assess the pros and cons for a smaller/ emerging dental group to partner with a larger dental group to scale. Tarek discusses what to evaluate when approaching this decision, breaking the process down into 4 parts: 1. stra…
 
In this episode, Ken Kaufman hosts Mike Montgomery, VP of Healthcare Middle Market Lending and Sponsor Finance, Live Oak Bank. They discuss raising debt financing including the dichotomy between debt and equity: when you're financing growth with debt, it means you get to keep your equity. Ken and Mike deliberate the limitations and restrictions of …
 
In this episode, Ken hosts Mike Yates, CFO, Spring Dental. With his strong financial, operational, and technological background, Mike has an advanced and comprehensive understanding of the financial and operational aspects of group dentistry. Ken taps his knowledge about how to make the best use of available financial resources. They also discuss t…
 
Kevin Kaufman hosts Mike White, Healthcare Principal with CliftonLarsonAllen to discuss DSO financial/accounting trends, advice for emerging groups, and how much your dental organization should be paying for accounting. Plus they go deep into numbers and financials including how to optimize costs, P&Ls, budgeting, forecasting, the CFO role, and mor…
 
In this episode, Emmet hosts John Sheldon, CMO, Smile Direct Club. Together, they consider the possibilities and power of marketing in the DSO industry, discussing best practices and innovative strategies in both the group dentistry industry and beyond. John also highlights Smile Direct Club’s marketing strategy. Plus John and Emmet discuss the imp…
 
In this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud expert David Harris, to discuss fraud vulnerabilities within the DSO industry. They dive into why DSOs have unique and different fraud vulnerabilities. David Harris is the author of “Dental Embezzlement Expert” and founder and CEO of the world’s oldest and …
 
In this episode, Ken Kaufman, CFO of Community Dental Partners guest hosts and welcomes Nathan Chitty, CFO and Director of Business Development at Operation in Dental HQ in Orlando, FL. Ken and Nathan discuss all things unique about finance in dental organizations. Ken taps Nathan’s expertise with raising debt and equity and they discuss the pros a…
 
In this podcast, Emmet discusses the 4 location growth categories of DSOs that he’s seeing in the group dentistry marketplace: #1 Innovators, #2 Consolidators, #3 Turnaround Masters, #4 Franchisers. He discusses the differences in their paths for location growth, solicits comments, and asks for listeners to chime on the DSO Secrets Facebook page: W…
 
In this episode, Emmet hosts Sabina Hitchen, PR Strategist, Founder of Press for Success; and Jessica Abo, Media Trainer, and Journalist; to discuss the need for marketing expertise in dentistry. They discuss how competition for patients isn’t just from other dental practices but from anything else that is grabbing patients’ mind space — multiple p…
 
In this episode, Emmet hosts Steve Bilt, CEO of Smile Brands Inc. They discuss the leadership journey. Using different metaphors, Steve and Emmet discuss the self-awareness and humility needed for leadership. A “lightning bolt” is one metaphor Steve uses to describe the roller coaster of leading a large DSO: giving the example of COVID, he notes ho…
 
In this episode, Emmet hosts Alamin Uddin, CEO & Founder of NexHealth to discuss the sometimes elusive “patient experience”. They discuss companies like Amazon and Uber, how they have made the consumer experience frictionless and easy, and how health care must head that direction. They remind listeners that keeping technology, convenience, and ease…
 
In this episode, Emmet hosts Dr. Riddhi Gangolli, Senior Director of Professional Education/ Marketing and Chris Thompson, VP of Sales, both from Smile Direct Club (SDC). Emmet doesn’t hold back when asking tough and complex questions — both negative and positive. They discuss the extent of doctor involvement with SDC treatment; how they vet cases;…
 
In this episode Emmet defines and breaks down what a DSO (Dental Support Organization) really is. He muses on its different components in an aim to dispute the negative connotations the term DSO has for some in the dental industry. The key word Emmet focuses on is “support” — the concept that clinicians should be supported so they have more autonom…
 
In this episode Emmet muses on developing and scaling the clinical leadership of DSO organizations, a topic he's been pondering for years. In light of the maturing DSO industry, it’s a perfect time to reflect on this topic. Emmet notes that putting together the words “Clinical Scaling Leadership” sounds odd but it makes for a perfect opportunity to…
 
Join Emmet for this episode discussing the difference between a “To Do” List and a “To No” List. Learn the benefits and challenges of “To Do” lists, including how to avoid making a “To Wish” List. Have you heard of a “To No” List? It might not be what you think — it’s not the opposite of a “To Do” list. Emmet explains how to use the disciplined app…
 
On today's episode, Ken Kaufman hosts an interview with CFO, Ben Hernandez of Skytale Group, discussing on different aspects of DSO Finance. Listen in and learn on how Ben Hernandez helps his clients organize their financials, create clean charts of accounts, implement the DSO documents all the way through the financial processes and tell effective…
 
Ken Kaufman interviews Preston Marchant, Director of Revenue Cycle Tax & Audit Community Dental Partners, on the topic of HHS Payments. Listen in as Preston tackles the questions on what the program is all about, its purpose, who does it apply to, and how to justify the expenses.
 
In this final episode of the series on turning Organizational Chaos into Amazing Results, Host Ken Kaufman interviews Guest Jodi Evans as she talks about how to create the most effective cadence and accountability with your teams. Additionally, Jodi makes it very clear that when a leader commits to a regular cadence of celebration it brings more co…
 
Continuing on Part 2 of the Chaos to Amazing Results series, in this Part 3 episode, Host Ken Kaufman interviews Guest Jodi Evans as she walks through the importance and how the playbook works in aligning the organization's initiatives and coming up with a strategic plan to ultimately achieve the amazing results.…
 
Building on Part 1 of the Chaos to Amazing Results series, in this Part 2 episode, Host Ken Kaufman interviews Guest Jodi Evans as she explores why clarifying who is on your team and who they interact with needs to come before building the vision for the team and each individual.
 
Ken Kaufman starts a several part series interviewing Jodi Evans, COO of National Dental Partners on the topic of converting Chaos into Amazing Results. Listen in to Part 1 as Jodi shares how to determine your level of organizational chaos and the first step to take to convert chaos into amazing results.…
 
Emmet hosts the ADSO’s Bradley Rightnowar to discuss the importance of understanding how laws and upcoming bills impact the DSO and dental industry and why dentist-entrepreneurs and DSO leaders need to get and stay educated about them. Emmet and Bradley discuss the role of the ADSO: to lobby for, against or to add input into bills and policies at t…
 
Emmet hosts Sarah Varney and Christine Diehl, Co-Founders/CEOs of DSO Hygiene Excellence. They discuss the inception of their company, the backstory of how their practice transitioned to a DSO and their positive experience with it. They also touch on what happens to hygiene teams when DSO acquisitions happen: change management, autonomy, and more. …
 
In this episode Emmet hosts Mitchell Goldman, JD, CEO of Mid-Atlantic Dental Partners. With over 30 years of experience in healthcare, Mitchell shares his experience and insight with Emmet into what he sees for the future of dentistry and DSOs, referring back to what primary care went through in the 1980s. He reminds Emmet and DSO leaders that the …
 
Emmet talks with Ken Kaufman, CFO of National Dental Partners (formerly Community Dental Partners), about private equity (PE) and access to capital. They discuss the 5 truths of PE: they don’t want to buy you out; they don’t want to control your clinical operations; they want you to keep a great culture; they want clarity on your vision; and they w…
 
In this episode, guest host Ken Kaufman interviews the new ADSO President Emmet Scott. They discuss his vision for the ADSO for his 3 year tenure — the 5 principles to revolutionize the DSO industry: aligning the industry, increasing patient access and care; team/clinician support; integrating dentistry’s role in healthcare/oral systemic link in he…
 
In this episode Emmet discusses “Straight Talk” with Jackie Brown, Director of HR of Community Dental Partners. It’s an approach that helps address communication breakdowns in organizations and between employees by facing issues when they happen. This allows for positive communication, working toward collaboration — a professional and consistent wa…
 
Ken Kaufman interviews CFO Patrick Nelson to discuss the process his organization when through to identify and roll-out their core values just a year ago. Listen in as Patrick reveals many lessons learned and other advice crucial for emerging DSO who want to avoid making the same mistakes he has. After growing through acquisition to 20 locations an…
 
This episode is a discussion of the HHS Funds expansion. On July 10th, HHS announced that this portal and the application process are open to dentists who have not previously been eligible to receive funding through the Provider Relief Fund. This decision will provide the necessary funding for dental practices to continue to rebound across the coun…
 
Ken Kaufman interviews CFO Jake Lewis to discuss the pitfalls of focusing too much on EBITDA multiples and not enough on actually building a value-add DSO that supports its affiliated clinicians in unique and empowering ways. Adding value as a DSO will always put you on a faster track to building a great company than focusing on multiples. Jake sha…
 
Tom Nelson talks with guest host, Ken Kaufman, on today's episode where he discusses the commercial banking and acquisition expertise that he brings to his CFO role at Atlas Dentistry. Listen in and learn from how they are growing and scaling under his financial leadership. This episode is part of the CFO and Finance Leader series of episodes that …
 
Emmet hosts Holly Anne Mitchell, Chief Empathy Officer, of The LeadWell Network, discussing her entrepreneurial journey and why “making the request” was transformational to her success. To take your business to a whole other level, Emmet and Holly discuss how DSO leaders can gain this mindset and uncover new resources, networks, and opportunities. …
 
In this episode Ken Kaufman, CFO of Community Dental Partners, guests hosts for Emmet, and interviews David Harris, CEO of Prosperident, the world’s largest Dental Embezzlement Investigation Firm. They discuss how DSOs can shield their businesses from embezzlement and fraud plus the risks to be aware of. David shares the fascinating story of how he…
 
In this episode, the tables are turned — Jake Puhl, CEO of The DEO, interviews Emmet about “The 5 Disciplines of an Entrepreneur Team”. They discuss how to use these leadership development tools, crafted by Emmet, to empower your team with an entrepreneurial mindset to effect change in your organization. The goal is for your staff to have the right…
 
Emmet invites Dr. Abe Abdul, Chief Innovation Officer of Dental Cupid Inc. to discuss it's formation in response to COVID-19. Dental Cupid helps alleviate the stress of patient overflow by diverting dental related emergencies to dental practices. The network started with 20 dentists and now has 12,000+ dentists signed up worldwide. Emmet and Dr. Ab…
 
Emmet invites Shauntesa Russell, Human Resources Manage and Andrea Rice, Facilities Director, of Community Dental Partners on the podcast to discuss the Black Lives Matter movement. They address why it's important — even if it's uncomfortable — to discuss the issues that sparked the movement, recent events, and why this is an opportunity for change…
 
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