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A podcast where I speak with some of the best people in the industry to discuss what shapes them and their thoughts, from innovation, and product management right through to culture and people/employee experience design
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Experience Action

Jeannie Walters, CCXP

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Fast Leader Show | Customer Experience Leadership

Jim Rembach, President Call Center Coach

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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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Culture Change RX

Capstone Leadership Solutions

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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Experience by Design

Adam Gamwell, Gary David

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This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of hum ...
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Mayo Clinic is a unique place: the culture, the values, the people. "Mayo Clinic Employee Experiences" explores the experiences of Mayo Clinic staff as they navigate life personally and professionally. Sharing these experiences increases understanding of others and ultimately contributes to finding connections, belonging and inclusion at work.
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This is HRadiO, Human Resources Online's all-encompassing podcast into the world of HR leaders. We discuss management, business strategies, DEIA, learning and development, benefits, employee experience, and more. As the workplace and workforce evolve ever quicker we talk to HR directors, business leaders and people influencers on how organisations can future-proof their business and their people.
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Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
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The Human Centered Design is the premier podcast for human-centered design enthusiasts on the internet with over 1 million downloads and is led by Gerry Scullion. As the leading destination for insights, skills, and expertise, our mission is to empower individuals keen on designing a more inclusive and positive future for everyone. Join us as we convene thought leaders from diverse fields—service design, user experience, interaction design, and product management—to delve into the nuances of ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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Leadership With Heart

Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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The NextGen Work Culture podcast helps managers and HR professionals support working parents to recruit and retain the best people. Join host Kortney Ross as she interviews experts and provides insights into the struggles that working parents face in the workplace. Learn how your business can become a place where parents feel included, supported, and valued. Being a family-friendly business isn't just a "nice-to-have" anymore. For the Next Generation of work, it is critical.
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Side of the Desk

Fidelity Investments

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This podcast shares the authentic experience of being a professional in today's ever-changing workforce. We highlight employee stories, mentorship successes, and accomplishments to empower all of us to reach our highest potential. Join the conversation around office life hosted by FidelityJobs and the Fidelity Women's Leadership Group. Fidelity is an equal opportunity employer. #FidelityAssociate
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Relationships at Work - leadership mindset guide to creating a company culture we love. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insights, discussing the leadership and corpor ...
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode w ...
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We talk with employers, benefits advisors, technology innovators, and other experts in wellness, human resources, and healthcare."Healthcare on the Rocks" is a production of Springbuk. Imagine a world where every healthcare decision is backed and guided by data. Springbuk is the health data analytics solution that equips you with the insights and expertise you need to sharpen your benefits strategy, advance employee health, and contain costs. Unlike legacy data warehouses, we simplify data-d ...
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"If your actions inspire others to dream more, learn more, do more and become more ... you are a leader." ~ John Quincy Adams. We love sending our listeners on a journey of discovery as they learn about the inspiring lives of industry thought leaders, business owners, & entrepreneurs from all walks of life, who share one thing in common – SUCCESS! And it all starts with one—one idea; one conversation; one dream. Brought to you by Aria Benefits and Life & Legacy Advisory Group
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The Corporate Expat™ Experience with Nicole Colwell provides you with a view into entrepreneur world - sharing with you the reality of leaving employee life, moving to entrepreneur world to build a business and a life on your terms. Each week, Nicole shares insights and information, including the steps for a successful transition, how to build a strong foundation for success and how to reach your next level of success. Looking for inspiration? Hear from professionals who have successfully tr ...
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NN/g UX Podcast

Nielsen Norman Group

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The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
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At this very moment, 1 in 4 of your current employees are looking for work outside your company. Our show provides expert tips, tricks and solutions to help you create the workplace culture that attracts and keeps the talent you need to thrive! We want to help you create that "unicorn" employee experience that will have people lining up to work for you and that will lead to happy, motivated and productive employees!
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You Can’t Spell Inclusion Without a D

Ontario Disability Employment Network

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You Can’t Spell Inclusion Without a D is a podcast produced by the Ontario Disability Employment Network that looks at the power of inclusion, disability and employment, and the business benefits of diversity and inclusion — including disability-inclusive hiring — from all the angles.
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The People Managing People podcast, hosted by David Rice, aims to inspire people leaders, managers, and HR professionals as they build the workplace of the future and develop the talent it needs to thrive. Our guests are innovators and thought leaders exploring topics ranging from technology to performance management, workplace culture and employee experience.
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Murder in HR

Caspian Studios

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It’s Jemma’s (Kate Mara) first day as Employee Experience Manager at Peace of Ship, an AI-powered tech startup. When her colleague Larry is electrocuted during the company All-Hands, she uncovers a terrible secret. It was murder! Now, she and her Chief People Officer, Nicholas (Brett Gelman), are tasked with finding the killer. She must use her HR skills to investigate her toxic colleagues – without becoming the next victim. Murder in HR. Presented by Gympass. Starring Kate Mara and Brett Ge ...
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The People Strategy Podcast provides an ongoing coaching experience that the C-suite can leverage to align their people to more effectively execute the business strategy. The show challenges leaders to create a talent strategy roadmap that will increase profits and boost employee engagement. Host, Traci Austin, invites purpose-driven leaders to join her for deep-dive conversations on present challenges across the employee lifecycle. Listeners walk away with insights and strategic action step ...
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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The Internal Marketing Podcast

Kerry-Ann Betton Stimpson, Kerry-Ann Stimpson

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This unique podcast 'flips the marketing conversation' by focusing on how companies can build the brand and drive growth, by marketing to their most powerful brand advocates, their employees. Hosted by Kerry-Ann Betton Stimpson.
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Being a leader is hard. It often feels lonely, like no one understands what you’re going through. Being [at Work], hosted by Andrea Butcher, offers daily encouragement while exploring what it means to be a leader in today’s workplace. Each conversation featured focuses on solving real issues leaders like you face while equipping listeners with tools, strategies, and resources to effectively lead. This isn’t another interview show because–spoiler alert–life isn’t perfect, and neither are you. ...
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Have you ever sat there and wondered "What am I doing here stuck in the concrete zoo of the corporate world?" Are you itching to get out? Chris Lalomia and his co-host Alan Wyatt traverse the jungle of entrepreneurship. Together they share their stories and help you explore the wild world of SCALING your business. With many years of owning their own small businesses, they love to give insight to the aspiring entrepreneur. So, are you ready to make the jump?
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I'm here to share my thoughts and sometimes my experiences about the things that happen in our society and the people who live in it. Some of it is good, but most of it is bad. I'm trying to understand why some people do the things that they do and what drives them to do it.
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DriveThruHR is a captivating, easy-to-digest, and occasionally irreverent discourse that covers topics relevant to HR professionals. Our 30 minute shows include our guest and host(s) discussing a variety of topics including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR. Hosted by @MikeVanDervort and @RobinSchooling. Running continuously since February 1, 2010. #DTHR
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This podcast is all about helping you to find Ways to Change the Workplace. We spend more time of our waking day at work than with loved ones, my mission is to make your workplace a good place to be! Sometimes I speak to amazing thought leaders, sometimes the podcasts will be solo episodes. I am Prina Shah, I am a Global Coach, Consultant, Trainer and Speaker with 20+ years of experience in developing Executives, Leaders and Teams. My specialty is in developing your people and working with y ...
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Hueman Resources Podcast Channel

Talent Acquisition, Recruiting, & All Things Hiring

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Welcome to the Hueman Resources Podcast Channel, your go-to destination for insightful discussions and invaluable resources on talent, recruitment, and industry trends. At Hueman, we understand the importance of staying ahead in the ever-evolving landscape of talent acquisition, which is why we've created a collection of podcasts and audio blogs designed to equip you with the knowledge and strategies needed to thrive in this competitive market. Whether you're a seasoned HR expert, a business ...
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Chats with Jason

Jason S Bradshaw

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The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses, to achieve more – more impact, more freedom, and more profit. Each episode features interviews with industry experts, thought leaders, and successful entrepreneurs who share their insights and experiences on how to breakthrough and be more impactful. The show covers a wide range of topics, including marketing, sales, customer service, custo ...
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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show series
 
Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we're tackling a golden question: How do we get our customer-facing employees just as invested in the customer expe…
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Kay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice are all past guests of the show and inspiring leaders in our world of facility management, corporate real estate, human resources and the workplace. Mike Petrusky hosts a live roundtable discussion to reflect on where we have been and to explore the changing landsca…
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In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emph…
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Ableism. It happens in workplaces, in communities and in society in general, every day. Maybe you have lived experience facing it. Or maybe you’ve practised it, without consciously realizing it. In this episode, we get a perspective on disrupting ableism in the workplace: Why it’s happening, its many forms, its impact and what can, and needs to be,…
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In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations. Happ…
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Transform Your Leadership: Break Free from the Solutionizer Trapwith Jesse Hernandez Are you constantly caught in the cycle of solving every problem for your team? Do you feel like your days are hijacked by endless questions, leaving you no time to focus on what truly matters? You're not alone. The "Time Bandit" problem is a silent productivity kil…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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Today's Guest: Natal Dank In today's episode we discuss: n today's episode, we had a fascinating discussion covering a range of themes: The Evolution of Learning and Development (L&D): We delved into how L&D is transforming, particularly through the lens of agility. This involves moving away from traditional, rigid structures to more dynamic, respo…
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…
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Louise, CEO of Advocare, discusses workplace loneliness with Prina, focusing on its impact and solutions. Through her experiences at Chorus, she highlights the prevalence of loneliness among professionals, emphasizing the need for diverse and inclusive environments. Referencing Dr. Vivek Murthy's book "Together," they explore the health implication…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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We really enjoyed talking with Roy Wainer, Founder & CEO at Townish, a platform for planning and organizing team meetings and events in unique and curated spaces. Roy discusses the origins of Townish and the growing trend of remote work. He explains how Townish aims to provide a one-stop shop for organizing off-site and team events, focusing on fun…
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This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…
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Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more …
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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Step into the world of innovation as we chat with Ben Mones, the visionary CEO and founder of Fama. In this electrifying episode, Ben and host Traci Austin explore the dynamic fusion of technology and human potential in the workplace. Ben captivates us with his profound insights, revealing how strategic use of technology can amplify professional ef…
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Today I am interviewing Melissa Aste, Melissa is here to talk about her experience with burnout and how she overcame it! Melissa is a Massachusetts native with a passion for understanding human behavior and fostering growth. After graduating from the University of Richmond with a degree in psychology, she began her career as a research assistant at…
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How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experience Design expert, a professor at both Michigan State and Northwestern Universities, and authored Brand Identity Essentials. He brings over a quarter-century shaping design, strategy, and brand experience. We explore the converging paths of behavioral economics, …
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In a world where the dynamics of work environments are constantly evolving, the challenges of talent retention, remote work, and effective change management have become paramount for organizations. In this episode, host David Rice is joined by Keri Ohlrich—CEO at Abbracci Group—to discuss these pressing issues and offer valuable insights into the c…
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In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligning their standards of behavior with their core values. The conversation highlights the importance of consistency in reinforcing behavior standards and the challenges an…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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Ever wondered how the top companies are snagging the crème de la crème of the talent pool? Tune in as we unravel the mysteries of recruitment technology that could give your hiring process the edge it desperately needs. We're not just talking about any tools; we're discussing the heavy hitters like applicant tracking systems (ATS) that transform yo…
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Unlock the secrets to hiring success and transform your talent acquisition strategy! Join us as we illuminate the stark contrasts between recruitment process outsourcing (RPO) and traditional recruitment methods. Navigate the complex terrain of recruitment agencies, staffing agencies, and RPO providers with us, unraveling their distinct roles, serv…
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In this episode, we interview visionary executive Rob Barlow, CEO at 6Harmonics, a manufacturer of edge computer and mobile routing platforms for the mining industry. Rob specializes in transforming businesses and bridging the digital divide, enabling digital transformation. He shares his career journey and the challenges of raising funds in the cu…
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In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. Scott shares his thoughts, stories and experience with... Real expe…
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Chris and Alan welcome Phil Wilkins. Chris met him when he was running a gourmet burger multi-unit franchise, and we finally got him on the show to talk about Phil’s journey and learnings along the way. Phil impacts everyone in his life, as proven by the numerous requests for his time and wisdom around leadership, purpose, and the grit it takes to …
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In this Reality Bytes, Sergio Mylius, a solution consultant at Nexthink, joins Sean, Oriana and Tom to share his insights on the advantages IT professionals bring when transitioning to software vendors. Sergio emphasizes the value of real-life experiences and challenges faced in IT operations, highlighting the importance of understanding connection…
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Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supe…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
  continue reading
 
In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employ…
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Making Your Business Better: Simple Planning Trickswith Jennifer Drago Are you spinning your wheels in your business, feeling like no matter how hard you work, you're not moving closer to your goals? It's a common yet frustrating reality for many business leaders, rooted in a critical issue: the absence of a clear, strategic vision and plan. In thi…
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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On today's show, we discuss: Embracing the Role of 'Benign Mischief Maker': Rory Sutherland describes his unique approach to challenging established norms and assumptions, emphasizing the importance of constructive and positive disruption in society. Unpacking the Essence of Creativity: Our conversation delved into the roots of creativity. Rory att…
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Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future. Antonio Grasso: An…
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In this episode of "Healthcare on the Rocks: Employee Benefits with a Twist," Scott Vold, the Chief Commercial Officer at Renalogic, describes the complexities of kidney disease, its treatment, and the economic impact on employers and their health plans. Scott talks about the critical and often overlooked public health crisis of chronic kidney dise…
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Why is it that many leaders are not transparent about their culture survey results? Why is it that conversations are not had about the responses people gave to the culture survey? Why is it that there is no discussion on the way forward to find decent ways to change the workplace based on what the people have said? I cover this and so much more in …
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🎙️ Join us on DriveThrHR as we dive into an enlightening discussion with Cerys Goodall, COO of Vetster, about the surprising and insightful parallels between the recent "Barbie" movie and today's corporate culture. 🌟 Episode Highlights: Breaking the Mold: Explore how "Barbie" challenges our perceptions of leadership and representation in the workpl…
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In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagues in customer experience. With over 30 years experience working for global companies delivering CX traini…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can do is be reminded of the gifts and insight you already have within. Now, if you're in the m…
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In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User interviews, a qualitative method, involve conversations with users to gather insights about their experiences, behaviors, and needs. We discuss the benefits of this approach, such as deep user empathy an…
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Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…
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This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie Technology Group. Their story mirrors the David and Goliath narrative, taking on a well-entrenched telecom giant with a visionary approach that brought change to an industry accustomed to the status quo. The episode reveals how the Tudehope brothers, drive…
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