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A podcast about designing experiences for humans
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Whatever you lead can only grow when you do. Experience real-life, real-time business and leadership coaching from Dave Ramsey, a successful CEO, popular radio personality, bestselling author, and now the host of The EntreLeadership Podcast. Dave takes your calls and draws on over 30 years of experience as the CEO of Ramsey Solutions to help you overcome the challenges you're facing. More at https://www.ramseysolutions.com/shows/the-entreleadership-podcast.
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Explore the future of built environments through the lens of Spatial Experience Design (SXD). Each episode dives into how technology, human insight, and user design intersect to shape workplaces, venues, and public spaces—making them more engaging, efficient, and meaningful. Join us as we uncover ideas that redefine how people connect with the spaces around them.
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A great onboarding process improves new employee productivity by 70%. Join the team at Process Street, as we learn from HR experts and business operators about how to design a magical employee onboarding experience.
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The People Managing People podcast, hosted by David Rice, aims to inspire people leaders, managers, and HR professionals as they build the workplace of the future and develop the talent it needs to thrive. Our guests are innovators and thought leaders exploring topics ranging from technology to performance management, workplace culture and employee experience.
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Inspired by host Geoffrey P. Smith’s faithful 14-year-old beagle Mo whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful mo-ments that shape us, move us, and inspire us to pursue our purpose. Join us for powerful, uplifting and sometimes challenging stories from some of the world’s leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected t ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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NHS Employers is the employers’ organisation for the NHS in England. We help employers to develop a sustainable workforce, improve staff experience and be the best employers they can be.
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This podcast is about Reviews UP, an experience platform that helps businesses quickly build prestige, manage customer sentiment and promote reputation.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management ins ...
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts.
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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Eptura™
29
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
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The Leadership Table brings together hospitality leaders and changemakers to share real-world strategies for growth, leadership, and communication. Hosted by Jason E. Brooks, each episode delivers insights you can use right away.
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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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A weekly podcast featuring the leading thinkers in business and management.
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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Gregorio Uglioni
9239
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Exclusively from WebMD Health Services, the HR Scoop Podcast explores the evolving world of unique employee benefits and the challenges of managing unique employee populations. Featuring interviews with other HR Leaders and hosted by WebMD’s Head of People, Andrea Herron, the HR Scoop is a cleverly casual experience that should be on the playlist of any HR professional.
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The No.1 Home Service Podcast where Mike Andes, founder of Augusta Lawn Care Services Franchise, Pay for Performance, and Copilot CRM, shares invaluable insights into growing a profitable home service business. Whether you're a seasoned entrepreneur or just starting out, Mike dives into the nitty-gritty of what it takes to succeed in the home service industry. With his wealth of experience and expertise, Mike answers your burning questions, provides actionable strategies, and offers practica ...
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode w ...
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"If your actions inspire others to dream more, learn more, do more and become more ... you are a leader." ~ John Quincy Adams. We love sending our listeners on a journey of discovery as they learn about the inspiring lives of industry thought leaders, business owners, & entrepreneurs from all walks of life, who share one thing in common – SUCCESS! And it all starts with one—one idea; one conversation; one dream. Brought to you by Aria Benefits and Life & Legacy Advisory Group
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Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
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Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
22246
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Being a leader is hard. It often feels lonely, like no one understands what you’re going through. Being [at Work], hosted by Andrea Butcher, offers daily encouragement while exploring what it means to be a leader in today’s workplace. Each conversation featured focuses on solving real issues leaders like you face while equipping listeners with tools, strategies, and resources to effectively lead. This isn’t another interview show because–spoiler alert–life isn’t perfect, and neither are you. ...
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The People Strategy Podcast provides an ongoing coaching experience that the C-suite can leverage to align their people to more effectively execute the business strategy. The show challenges leaders to create a talent strategy roadmap that will increase profits and boost employee engagement. Host, Traci Austin, invites purpose-driven leaders to join her for deep-dive conversations on present challenges across the employee lifecycle. Listeners walk away with insights and strategic action step ...
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
9590
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Listen as retail experts Matthew Hudson and Rick Segel share their insights and research from over 50 years of combined retail experience.
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We talk with employers, benefits advisors, technology innovators, and other experts in wellness, human resources, and healthcare."Healthcare on the Rocks" is a production of Springbuk. Imagine a world where every healthcare decision is backed and guided by data. Springbuk is the health data analytics solution that equips you with the insights and expertise you need to sharpen your benefits strategy, advance employee health, and contain costs. Unlike legacy data warehouses, we simplify data-d ...
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Firm & Final: The Legends of Stop Loss and Reinsurance is an award-winning stop loss industry podcast from BCS Financial Head of Large Claim Solutions Mehb Khoja. With a new focus each season, Mehb brings together members of the stop loss, reinsurance, and self-funded industries to discuss current and future stop loss issues and trends, and share legendary experience and advice for the next generation of stop loss and reinsurance superheroes. BCS Financial: bcsf.com
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Each episode, we highlight world-class leaders and solopreneurs to learn how they started, along with the tools, habits, and routines they employ to lead and grow impact. We dive deep on strategy, hacks, and more to provide you with tactical advice you can use in your Career.
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Serious Lady Business is the podcast where we dive into the serious—and sometimes not-so-serious—realities of being a female business owner. Host Leslie Youngblood keeps it real about entrepreneurship as we dive into the hard lessons no one warns you about to the surprising wins that make it all worth it. Tune in for honest conversations, unfiltered insights, and stories that prove you’re not in this alone.
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The HigherEdJobs Podcast is dedicated to helping higher education professionals find fulfillment in their careers and be the change agents that higher education needs in today's world. Join hosts Andrew Hibel and Kelly Cherwin, along with guest experts, as they examine job search strategies and break down the latest news and trends in higher education.
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Have you ever sat there and wondered "What am I doing here stuck in the concrete zoo of the corporate world?" Are you itching to get out? Chris Lalomia and his co-host Alan Wyatt traverse the jungle of entrepreneurship. Together they share their stories and help you explore the wild world of SCALING your business. With many years of owning their own small businesses, they love to give insight to the aspiring entrepreneur. So, are you ready to make the jump?
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Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance
Rich Allen
0247
Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift ...
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Tune In To Talent talks about the ever-evolving landscape of talent needs, exploring strategies and insights that drive innovation and growth. From hiring the brightest minds to nurturing exceptional teams, we're here to talk about how to unlock the full potential of your organization.
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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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We discuss 5 questions in about 10 minutes because leaders know how to be concise! Questions are centered on team engagement and leadership principles for leaders of all experience levels.
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When Peace of Ship opens a new HQ in Brazil, Jemma finds herself in new territory: Interim Head of HR. Her first task? Hire a new CTO. That is, until one candidate ends up dead. Now she must find the killer to save the company. What could go wrong? Murder in HR Starring Kate Mara, Ben Schwartz and Adam Devine. Presented by Wellhub and BambooHR. Created by Ian Faison. A Caspian Studios Production.
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Create Magic At Work® is a podcast for leaders who are ready to walk between worlds. Here, we blend ancient wisdom with modern leadership tools—offering a space where the boardroom meets the sacred, and executive presence includes integrity, compassion, and intuition. Hosted by executive coach and spiritual intelligence mentor Amy Lynn Durham, this show explores what it means to lead with soul in today’s workplaces. ✨ What you’ll experience: Conversations with visionary leaders & Edgewalkers ...
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Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
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In this episode, Dr. Joseph Michelli shares how Amazon One Medical empowers its employees to deliver personalized, high-quality care—and how that empowerment translates into better customer experiences. Drawing from his latest book All Business Is Personal, Joseph explores how One Medical designs systems that reduce friction, trains for values and …
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Ep. 351: “Keep Reskilling” – Leading Through Change and the Future of FM Innovation with Lorri Rowlandson and Alana Dunoff, ProFM, FMP, IFMA Fellow
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Lorri Rowlandson is Senior Vice President for Strategy & Innovation at BGIS in Toronto and Alana Dunoff, ProFM, FMP, IFMA Fellow is a Consultant and Adjunct Professor at Temple University in Philadelphia. They joined Mike Petrusky on stage in front of an audience of FM professionals at IFMA’s Facility Fusion in Austin, TX to record a live podcast c…
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Reflecting the CX Mission in the Employee Experience
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11:19
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Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement w…
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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
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Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…
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This Business Does $350K+... But is Drowning in Debt
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💻MY WEBSITE: MikeAndes.com ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com 💻BEST CRM FOR HOME SERVICE: https://copilotcrm.com/ 💰P4P: PAY FOR PERFORMANCE: https://p4psoftware.com/ WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://www.homeservicewebdesign.com/ ONLINE COURSES: ⚠…
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Feedback Hack: Revising Reviews by Review UP
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Revising reviews is a great hack to help unhappy customers revise their bad reviews in just one click. Jason: Hey everybody — welcome back to The Feedback Hack. I’m Jason. Paul: And I’m Paul. And today we’re talking about one of the smartest — and honestly easiest — moves a business can make: helping unhappy customers revise their bad reviews in ju…
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How ‘Winning Too Much’ Is Secretly Costing You Business Growth
14:00
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What’s Holding You Back From Even MORE Business Success? Are your daily habits silently sabotaging your leadership potential? In this episode, we unpack insights from executive coach Marshall Goldsmith’s best-selling book, What Got You Here Won’t Get You There, to help you recognize the leadership behaviors that may be limiting your organization’s …
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Daily Dose: Speaking from my true voice vs my angry voice
2:53
2:53
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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Your Office Might Be Killing Your Best Ideas
33:19
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David Dewane, CXO at Geniant, joins this episode of Spatial Experience Design to unpack why most modern offices aren't working—and what to do about it. David and host Søren Vasø explore how workplaces can either support or sabotage creativity, focus, and momentum. Drawing from real-world examples like recording studios, law firms, and even the Wrig…
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The #1 Mistake Contractors Make When Booked Out
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💻MY WEBSITE: MikeAndes.com ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com 💻BEST CRM FOR HOME SERVICE: https://copilotcrm.com/ 💰P4P: PAY FOR PERFORMANCE: https://p4psoftware.com/ WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://www.homeservicewebdesign.com/ ONLINE COURSES: ⚠…
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Reshaping Student Loans Through Collective Bargaining: Chris Abkarians & Juno's Journey
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Navigating the complex world of student loans just got a whole lot easier. Chris Abkarians, founder of Juno, shares the fascinating origin story of how a simple Google spreadsheet comparing MBA loan offers transformed into a groundbreaking platform that's revolutionizing student financial aid. The revelation that sparked Juno's creation will shock …
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Success Leaves Clues: Ep248 - Leading Through Growth - with Jenny do Forno, Chief People Officer, Touch Bistro
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What makes a startup thrive through rapid growth? According to this week’s guest, it starts with communication, culture, and courageous leadership. Join us on Success Leaves Clues as Robin and Al sit down with Jenny do Forno, Chief People Officer at TouchBistro, for a powerful conversation on leading people-first organizations, especially during hi…
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Director of Coaching Practice at Talogy, Miriam McCallum, chats with Dorothy Siminovitch about her journey to becoming a master coach. They also explore the Gestalt approach to coaching, its value, and application. Dorothy shares some personal insights and stories about her experiences and learning … and we get a sense of the magic Dorothy creates.…
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Turn Every Personal Interaction Into a Success (Using These 5 Strategies!) with John Golden
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How Poor Communication is Costing You—And How to Fix Itwith John Golden Ever walked away from a meeting, sales call, or networking event thinking, “That could’ve gone better…”? You’re not alone. The truth is, ineffective interactions are costing professionals more than they realize—lost deals, missed promotions, and disengaged teams. 🚨 Here’s the p…
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Ep. 246: Deon Nicholas | A Glimpse of the AI Future—It’s Here Today
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Episode 246: The AI future of customer service is already here—and it’s better than most people think. In this episode, Deon Nicholas, President and Executive Chairman of Forethought, joins host Rob Markey to show us how some companies are already using AI to resolve customer issues end-to-end in ways we could barely imagine just a couple of years …
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Episode 209: The Hidden Cost of Letting It Slide - Core Values in Trades Leadership
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When you think about core values in your workplace, what comes to mind? A few words painted on the breakroom wall? A mission statement buried in an onboarding deck? For many organizations, especially in fast-paced, high-pressure industries like the trades, core values become background noise. But if you're leading a team, here's the uncomfortable t…
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200: The Journey to Just Being You . . . with Trey Willis
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Trey Willis is back — and we’re celebrating Being [At Work]’s 🎉 200th guest episode! Trey, Andrea’s very first guest way back in 2019, returns to reflect on his leadership journey and the magic of bringing your full, authentic self to work. They’re talking real talk: values, trust, emotional growth, and why it’s way easier (and way more powerful) t…
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Re-energize Your Team by Connecting Values and Purpose | Judy Ryan
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Judy Ryan Judy Ryan is the CEO of LifeWork Systems, a performance management company specializing in culture transformation since 2002. She helps leaders build inclusive, emotionally intelligent, and accountable workplaces where people thrive. With her proven CultureEX™ system, Judy transforms disengaged teams into motivated, high-performing ones—b…
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#135 Emotional Imprinting and the Future of Experience Management
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Join us for a special episode featuring Lou Carbone, widely regarded as the father of the experience management movement. As the founder, president, and chief executive, Chief Experience Officer of Experience Engineering, a Minneapolis-based consulting firm dedicated to customer and employee experience management, Lou brings over 30 years of expert…
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Nobody Knows You. No Clients. No Ads. Now What...
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💻MY WEBSITE: MikeAndes.com ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com 💻BEST CRM FOR HOME SERVICE: https://copilotcrm.com/ 💰P4P: PAY FOR PERFORMANCE: https://p4psoftware.com/ WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://www.homeservicewebdesign.com/ ONLINE COURSES: ⚠…
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Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
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Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their…
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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987: Annette Mason -The Power of Intentional Sabbaticals
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In this episode of The Self-Employed Life, I had the great pleasure of speaking with Annette Mason, sabbaticalist and Succession Architect at Trilogy Design Works. Annette shared how intentional sabbaticals can be powerful tools for self-employed individuals to regain clarity, spark creativity, and build sustainable success. We discussed the differ…
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🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)
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The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-drive…
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Unexpectedly Out of a Job? Here’s How to Bounce Back
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In a period of increasing political and economic uncertainty, government funding cuts, and AI that can outperform humans, many people are rightly worried about how those forces might disrupt their careers. Layoffs loom, and even those in senior leadership might soon experience - or have already endured - a setback they weren't expecting. Whitney Jo…
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What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. The conversation begins with reimagining success metrics beyond customer a…
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Omnichannel was a myth - Interview with Gaurav Passi of Zingly
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Today’s interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how ‘Rooms’ could be the answer. This interview follows on from my recent interview – Why businesses need to inve…
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Who Makes Money Three Times? The Architect-Builder-Developer
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Send us a text Lance Cayko shares his remarkable journey from North Dakota farm boy to Colorado architect, builder, and developer, revealing how one summer job at age 13 sparked his entrepreneurial path. • Finding his passion in construction after quitting farm work with his father after just one week • Learning the multiplier concept and business …
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AI at Work: Why Businesses Need a New Playbook
28:21
28:21
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Steve Cadigan, a talent advisor and former CHRO of LinkedIn, joins us to discuss the challenges and opportunities of integrating AI into today’s workplace. We explore how the AI revolution stands apart from past technological shifts due to its unpredictability and ongoing development, leaving even its creators both excited and uncertain about its f…
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Daily Dose: I’m done trying to convince you of my value
3:33
3:33
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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1
406: Relatable Leadership: William’s Journey from High School Dropout to CFO
25:29
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What does it take to go from the mail room to the C-suite? And how does someone stay grounded in empathy while holding one of the highest positions in a global firm? In this episode of Leadership with Heart, William McKinley Washington II, Global CFO at Baker McKenzie, shares a journey that challenges assumptions about leadership, success, and what…
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E79: Emotional Labor in Higher Education and What You Should Know About It
32:32
32:32
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In this episode, Dr. Alicia Grandey discusses emotional labor and its impact on professionals working in higher education. She explains how roles that require constant emotional regulation -- like those in student support, faculty leadership, or administration -- can lead to burnout and compassion fatigue. Dr. Grandey shares practical frameworks fo…
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STICKY NOTES won't get this Landscape Business to $5M!
50:53
50:53
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💻MY WEBSITE: MikeAndes.com ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com 💻BEST CRM FOR HOME SERVICE: https://copilotcrm.com/ 💰P4P: PAY FOR PERFORMANCE: https://p4psoftware.com/ WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://www.homeservicewebdesign.com/ ONLINE COURSES: ⚠…
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Why Apathy is Killing Your Business | Lior Arussy on Transforming Customers, Culture & the C-Suite
30:20
30:20
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What if the reason your business isn’t growing… isn’t strategy—but apathy? In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision. From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, …
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his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard…
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Maximize the Power of Alerts and Notifications
16:20
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In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooti…
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1
From Creativity to Cash Flow: The Business of Art & The Art of Business
57:09
57:09
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Leslie Youngblood speaks with artist and entrepreneur Janna Willoughby-Lohr about her journey in the art world. Janna shares her experiences growing up with creative parents, the challenges of pursuing a career in art, and how she navigated her education to create a unique major that combined art and business. They discuss the importance of validat…
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The Simple Sales Fix That Can Really Double Your Revenue with Ursula Mentjes
50:59
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Stop Losing Deals! Master the Art of Follow-Up with Ursula Mentjes 💰 85% of sales close after the 5th follow-up… but guess what? 90% of business owners never follow up more than once! If you’re one of them, you might as well be lighting stacks of cash on fire. 🔥 🛎 In this episode, your host, customer and employee experience strategist, Marc Haine s…
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Is My Office Manager Really Worth $100,000?
44:01
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Today, we’ll hear about: A business owner deciding on fair compensation for his office manager A young leader who was promoted after a tragedy A woman trying to get her branch managers aligned with the company mission A business that gets 90% of its revenue from one customer Next Steps: 📞 Have a question for the show? Call 844-944-1070 or send us a…
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Why are women in leadership still labeled “bitches”—and what does that reveal about the systems we work in? In this bold and honest episode, Amy welcomes executive coach and author Marcy Moriconi to unpack the real message behind her book My Boss Is a Bitch: Changing the Paradigm of Female Leadership. Together, they unpack the invisible expectation…
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Daily Dose: How do you show up for others when you don’t know where you land?
2:54
2:54
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
…
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1
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
22:31
22:31
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In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…
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1
Feedback Hack: Responding To Negative by Reviews UP
1:55
1:55
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Where we’re going to turn the tables on negative feedback and show it who’s boss! Paul: Welcome to another Feedback Hack, where we’re going to turn the tables on negative feedback and show it who’s boss! Paul: I’m Paul Jason: And I’m Jason Paul: So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience f…
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Building a Business That Thrives Without You with Tommy Mello
59:20
59:20
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💻MY WEBSITE: MikeAndes.com ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com 💻BEST CRM FOR HOME SERVICE: https://copilotcrm.com/ 💰P4P: PAY FOR PERFORMANCE: https://p4psoftware.com/ WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://www.homeservicewebdesign.com/ ONLINE COURSES: ⚠…
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1
How To Build a Rockstar Team Without Relying on “Hiring Better People"
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Is your team your business’s greatest competitive weapon — or your biggest liability? If you’re striving for business success but struggling with hiring great employees, enhancing leadership skills, or developing high-performance teams, this episode is for you. Rich draws a powerful connection between military transformation and what your organizat…
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Learn the Top 5 Reasons Why: #5 - Wrong Employee to Begin With #4 - Lack of Motivation #3 - Lack of Incentive #2 - Lack of Training #1 - You Have to Listen to Find Out
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