The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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A rotating panel of Mac admins and consultants are joined by members of the Mac admin community to discuss the latest news, issues, and challenges of managing Apple devices. New episodes weekly. Join the community at macadmins.org.
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Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights. Have ideas for future episodes or topics? Tweet us @ SolarWinds using #TechPod.
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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Beyond Competition: The Power of MSP Communities Working Together
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In this episode of "Sunny Silver Linings," I interview Brad Schow about the transformative power of MSP communities. We explore the idea that one plus one isn't just two; it’s equal to eleven. By embracing an abundance mindset and a Go-Givers approach, we can unlock limitless potential in the total addressable market. Instead of viewing other MSP p…
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Episode 384: Live from MacSysAdmin Gothenburg
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Join Tom & Guests live from MacSysAdmin in Gothenburg Sweden 2024 Hosts: Tom Bridge - @tbridge@theinternet.social Sponsors: Kandji 1Password Watchman Monitoring If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get the latest about the Mac Admins Podcast, follow us on Twitter! We're …
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Description tbd © 2024 SolarWinds Worldwide, LLC. All rights reservedBy SolarWinds
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Embracing Failure: Redefining Leadership with Sunny Kaila and James Hwang
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In this episode of Sunny’s Silver Linings podcast, IT By Design CEO Sunny Kaila engages in a thought-provoking conversation with James Hwang, author of Dare to Fail, about the transformative power of embracing failure in leadership. Discover how to redefine failure as a stepping-stone for growth and innovation. Hear James’s perspective on shifting …
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Beth Johnson’s talk at MacAdmins this year was all about bringing Compliance routines to her organization, and we wanted to spend some time getting her to share more about the process, the tools, and most importantly, the philosophy behind her efforts. And we’ll get into her incredibly beautiful slides, also. Hosts: Tom Bridge - @tbridge@theinterne…
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Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli
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What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users. You'll…
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Episode 382: An API for Harmonized Tariff Codes, with Diamond Assets
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Device Lifecycle is a massive topic for Mac Admins – what’s the right length? how do you purchase? what devices keep their value? – and we’re excited to have Kris Roesken from Diamond Assets here to tell us how their customers are approaching this interesting subject. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Gue…
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Episode 381: Enforcing minimum OS with Bushrat Chowdhury
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Software Updates is a subject that is dear to the heart of all Mac Admins. Traditionally this was a task that we could only perform after devices were enrolled. Beginning with macOS 14, Automated Device Enrollment began to support the requirement of a Minimum OS Version, which allows us to mandate that the device is updated before we allow it to en…
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Building a Purpose-Driven MSP: Insights from Johan Hammerstrom
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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture throu…
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Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll
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Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about. In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF USA, shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into …
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It seems like it’s onboarding assistants all the way down at the moment. Everyone has embraced the idea of ensuring our users are kept informed about what is going on when their device is being configured, but most of them share one thing in common - they run once the user has arrived at the desktop. Today we are going. to discuss Jamf Setup Manage…
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Ooo Shiny Shiny — Keeping IT Projects In Check
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Mark Roberts, Technical Director of Prosperon Networks, joins hosts Sean Sebring and Chrystal Taylor to salute the unique challenges of IT project management. From the joys of scope creep to the intricacies of wrangling leadership buy-in, they cover the life of a project from initial discovery process all the way through to project handover. © 2024…
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Episode 379: Just Us on 2024 Fall Releases
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With major Apple platform releases and a live event around the corner, Tom, Marcus, and Emily round up for a look back at Sonoma and iOS 17, an anxiety check on Sequoia and iOS 18, and ponder some of the questions admins are eager to have answered this Septober. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Emily Kau…
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Building Winning Teams as an MSP: Lessons from Omega Systems COO, Ben Tercha
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways…
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Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
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How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark h…
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Episode 378: Henry, Allister, & Graham join us on the Mac Admins SOFA
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Death, taxes and software updates… We deal with a constant stream of updates: Minor, major, N, N-1, N-2. Why do we even have updates? Because software inherently sucks and bad people find ways to exploit the vulnerabilities that they find, or is it that good people find them and disclose them before the bad people get a chance to use them... If sim…
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The Future of MSPs: Maximizing Profits & Embracing a Borderless Mindset
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcom…
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Episode 377: Rebecca Latimer on Getting Folks to use Stuff
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Rebecca Latimer join us to tell us everything she’s been up to since Episode 197! We’ll be talking about managing users' expectations, as well as how they participate in your company's IT ecosystem. Also how managing coworkers isn't quite like managing goats. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Rebe…
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Episode 376: Family Device Control with Collin Elliott
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Family Device Control is a hot topic in the world, and we’ve never touched on it. Joining us this week is Collin Elliott to talk about how to manage your kids' devices, and handling co-parenting, as well as all sorts of ways to keep your devices in line. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Collin El…
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Transitioning From the Military to a Tech Career
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SolarWinds Director of Corporate Communications Dillon Townsel joins hosts Sean Sebring and Chrystal Taylor to talk about his journey from the military to civilian life. He provides insights on how to navigate the transition process and offers advice for those looking to transition into the technology field. © 2024 SolarWinds Worldwide, LLC. All ri…
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Building a People-First Culture: Insights from Machado Consulting’s Max Kaplan
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting,…
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Episode 375: Managing Macs at MSPs with Ross Matsuda
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Ross Matsuda joins the Podcast from Ntiva, where he manages a ton of Macs in a ton of different systems and ways. This episode is going to cover the challenge of managing Macs at scale, but not from the same platform Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Ross Matsuda - LinkedIn Links: Sudoade - Ross’ …
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Episode 374: MacStadium and Orka, with Chris Chapman
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Chris Chapman joins us from MacStadium, returning after 200 episodes, to tell us all about Orka Desktop, help us understand VMs that can be defined in code, and how we can all have more performant and better testing environments! Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Emily Kausalik-Whittle - @emilyooo Guests:…
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Unlocking Relationship Success With Ann Sheu
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intention…
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Join Tom and Marcus live from the Penn State MacAdmins Conference. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Michael Epping - LinkedIn Pam Lefkowitz - LinkedIn Joshua Miller - LinkedIn Sponsors: Kandji 1Password Watchman Monitoring If you're interested in sponsoring the Mac Admins Podcast, please email po…
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Episode 372: Mike Boylan on Kandji Assignment Maps
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Mike Boylan from Kandji joins the pod to talk about Kandji’s new approach to configurations management as part of their new Assignment Maps feature. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Mike Boylan - LinkedIn Links: Assignment Maps | Kandji Launch Event | June 2024 Assignment Maps vs Classic Blueprin…
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Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
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Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone. This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service manage…
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Mastering the MSP Business: Strategic Insights with Brian Hoppe
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company…
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MOVE! Just kidding. Interpersonal skills can be just as vital to your IT role as technical skills, and there’s far less training. SolarWinds IT Manager Tara Bourke joins hosts Chrystal Taylor and Sean Sebring to share what she’s learned about conflict resolution, problem-solving, and effective communication with the whole spectrum of end users. Get…
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Episode 371: Just Us (& Joel Rennich)
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It’s just us this week, as we prepare for Penn State Mac Admins, as well as start the Beta Season. Here’s everything we’re thinking about as we get ready for the most exciting 3 months of Mac Admin life each year! Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Joel Rennich - LinkedIn Links: Apple’s “Home on iP…
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Episode 370: Jedda Wignall on Managed Device Attestation
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Trust is a subject we regularly discuss with our guests. How do we trust our users, how do we trust the software they want to run, how do we trust the devices they are on. In the modern world where you can’t believe everything a computer or mobile device is telling you about itself, how do we make sure that the devices we are managing and granting …
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MSP M&A Trends: Insights from Christopher Vollmond-Carstens, Ntiva Inc.
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips…
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Episode 369: Zach Wasserman, Fleet, & Osquery
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Zach Wasserman from Fleet DM joins the podcast this week to talk about software updates, osquery, DDM, and more! This wide-ranging conversation will cover all manner of new things… (To be finished once we get the full knowledge of WWDC…) Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Zach Wasserman - LinkedIn …
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Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia
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How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company. In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and co…
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Episode 368: The Latest on MITRE ATT&CK with Cat Self
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In this episode, we’ll talk about security, ATT&CK, and the changing landscape of Mac security with one of our favoritest guests, Cat Self. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Cat Self - LinkedIn Links: MITRE ATT&CK® Getting Started with ATT&CK (video) ATT&CK Framework v15 Update Log What is STIX/TA…
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So it feels like we should all be wearing white jumpsuits with awesome rainbow stripes, preparing to jump out of a perfectly good aeroplane… It’s been a whirlwind week since the Keynote and now we have finally gotten to watch “What’s new in Device Management” (note the different name this year!) - we thought it would be fun to get together and live…
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Exploring MSP Evolution with 1Path’s Lori Patrick and Luca Jacobellis
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology …
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Six Months into the Vision Pro, where are we? What’s working? What’s not? How are people thinking about this new technological innovation? Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Joel Rennich - LinkedIn Bryson Tyrrell - LinkedIn Gerard Massey - LinkedIn Links: Jamf Trust on Vision Pro How to Manage and …
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Have you ever tried to scroll up a piece of paper? Have you described a GIF during an actual conversation? To save you from these embarrassing situations, hosts Chrystal Taylor and Sean Sebring identify some telltale signs that it’s time to Log Off (trumpets blaring) and suggest some new ways to spend your time as you wean from the screen. Touch gr…
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Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu
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Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry. In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory ro…
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Episode 366: WWDC 2024 Predictions, Part 2
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This week Tom, Marcus, and Emily finish off their predictions for next week's Apple World Wide Developer Conference. This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge – @tbridge@theinternet.social Marcus Ransom – @marcusransom Emily Kausalik-Whittle – @emilyooo Links: X World - “I do declare” https://www.youtu…
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Damien Stevens: From a High School Dropout to a Tech Leader
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Tom hosts a live episode directly from the MacAD conference stage in Brighton as part of this year’s event! Catriona McDonald, Elliot Jordan, and Liam Donnelly join to talk about the conference sessions and everything that’s happened at the event! This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge - @tbridge@th…
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Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley
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The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows? In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into pra…
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Episode 364: WWDC 2024 Predictions, Part 1
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This week Tom, Marcus, James, and Emily round up for what they assume is part one of their Apple World Wide Developer Conference predictions for 2024. This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Emily Kausalik-Whittle - @modtitan James Smith - @…
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MSP Leadership & Growth Lessons From Wolf Consulting's J.B. Lamb
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and…
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Episode 363: Evaluating New Tech, Part II
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New tech comes and goes faster than ever. In today’s episode we’ll look at evaluating when it’s time to come to users with plans and/or products to help them either embrace or hold off on it, with Andrew Robinson. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Andrew Robinson - LinkedI…
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Terms like marketing* are often associated with a long list of negative connotations and an image of a cartoon thief sneaking around a corner with a huge bag of cash over his shoulder. Why does the word marketing make people want to delete their banking apps and bury their wallets? How has the perception of this simple concept changed over time? In…
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Episode 362: ACES Conference with Justin Esgar
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Justin Esgar returns to the pod to tell us all about the upcoming ACES Conference in Salt Lake City! Hosts: Charles Edge - @cedge318 Guests: Justin Esgar - LinkedIn Links: ACES Conference Tickets (with discount) ACES Conference If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get th…
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Mastering Entrepreneurship: Insights from Mike and Patrick Clements
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success …
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