Best Itservice Podcasts (2024)

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Ep. 163 - Enterprise Security Concerns 22:58

1d ago22:58

22:58

Effectively managing information security for any enterprise can be a challenge, but airlines have to deal with the compounding effects of regulations in multiple domains, life safety issues and much more. Air New Zealand CISO, Phil Ross, joins host Eric Hanselman to discuss prioritizing cybersecurity efforts, the practical aspects of zero trust an…

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Ep. 162 - The cloud native journey 25:44

9d ago25:44

25:44

While getting to a cloud native development pattern is a goal for most organizations, it can be a significant journey to transform both infrastructure and processes. Analyst Carl Lehmann joins host Eric Hanselman to explore the paths that can move enterprises forward. DevOps approaches can speed development, Site Reliability Engineering (SRE) can c…

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Ep. 161 - Payment technology in automotive 24:17

16d ago24:17

24:17

The integration of payment technologies in the automotive realm offers interesting potential, but it has to be done with care to ensure customer experience meets expectations. FinTech’s move into the EV software ecosystem is a first step and analysts Beatriz Minamy and Sophia Furber join host Eric Hanselman to explore automotive as the latest softw…

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Ep. 160 - AI use cases 31:58

23d ago31:58

31:58

While there is no end of generative AI discussion, it’s not often clear how it’s being used. Nick Patience and Alex Johnston return to explore the results of a recent study that digs into AI use cases with host Eric Hanselman. Projects are charging forward and concerns around data dominate. Getting access to data remains challenging, but, as use ma…

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Ep. 159 - KubeCon Preview 32:14

1M ago32:14

32:14

The spring edition of the Cloud Native Computing Foundation’s KubeCon/CloudNativeCon is about to get underway and Jean Atelsek and William Fellows return to discuss what will be playing out in the sessions and on the exhibit floor with host Eric Hanselman. The next stage of licensing pull back from a number of open source providers is on display, a…

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Ep. 158 - Mobile World Congress Review 36:54

1M ago36:54

36:54

The curtain has come down on Mobile World Congress for 2024, but the repercussions are just beginning to settle out. Brian Patridge and Rich Karpinski join host Eric Hanselman to look at what happened at the Congress and how the implications are panning out. 5G advanced and 6G were being soft pedaled as operators look to monetize the investments th…

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Ep. 157 - AI Investing 26:23

1M ago26:23

26:23

The world of gen AI is complex, but the web of investments in both cash and infrastructure that are supporting the many AI companies is wildly intertwined. Analyst Melissa Incera returns to look at what these interrelationships mean with host Eric Hanselman. Typical investment priorities have been contorted with strategic investors, in many cases c…

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Ep. 156 - Connecting with Customers 24:28

2M ago24:28

24:28

Digital customer interactions are critical to business success. The effect on customer satisfaction can be dramatic, but the technology behind those interactions is often hidden. Raul Castañon Martinez joins host Eric Hanselman to look at Communications Platform and Contact Center as a Service (CPaaS and CCaaS) technologies and how they’re evolving…

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Ep. 155 - Mobile World Congress Preview 30:51

2M ago30:51

30:51

What has been the premier telecom conference has expanded to be a technology showcase for everything from IoT to AR/VR. Lynnette Luna, Julber Osio and Mohammed Hamza, part of the analyst team braving the 100,000 or so attendees converging on Barcelona, join host Eric Hanselman to discuss what they’ll be looking for. Will satellite have an impact on…

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Ep. 154 - Supply chain is back 30:41

2M ago30:41

30:41

Many thought that supply chain woes faded with pandemic concerns, but they’re back and with new dimensions. Analyst Mark Fontecchio returns to explore its cyclic nature and the challenges technological approaches are facing with host Eric Hanselman. Shippers and logistics firms are refocusing on digitizing core processes and data handling. ROI just…

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Ep. 153 - Smart cities 24:37

2M ago24:37

24:37

While visions of smart cities might conjure up flying cars and robot delivery, the reality is that many are leveraging digitization today with significant impacts on a smaller scale. Analyst Zoë Roth looks at what’s going on today and the potential for the future with host Eric Hanselman. Digital infrastructure is a key foundation, but effective da…

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Ep. 92 – AI Unleashed: Steering The Transformation Of Our New Reality with Jimmy Hatzell from Hatz AI 25:19

3M ago25:19

25:19

AI – It's everywhere nowadays, reshaping our reality in ways we’ve only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their clients. 0:00 – Barb's Introduction 0:46 – Who is Jimmy H…

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Ep. 152 - Cyber Insurance 31:07

3M ago31:07

31:07

The intersection of technology and financial markets in security is creating interesting dynamics. Analysts Thomas Mason, Dan Kennedy and Scott Crawford join host Eric Hanselman to dig into the complexities of cyber insurance and the technologies surrounding it. Insurers have struggled in the rapidly evolving information security market. Insurance …

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Ep. 151 - Network Security in Cloud 25:20

3M ago25:20

25:20

Security in cloud-based infrastructure has different possibilities, but enterprises don’t always leverage cloud’s potential to improve security footing, particularly in networking. Quint Van Deman, senior principal within the office of the CISO at Amazon Web Services joins host Eric Hanselman to look at what can be done better to improve cloud secu…

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Ep. 150 - Technology in media production 32:02

3M ago32:02

32:02

Technology’s impacts are felt in many areas, including podcasts! We pull back the curtain a little with producers Darren Rose and Kyle Cangialosi joining host Eric Hanselman to look at the transformations that are driving media production. Concerns about deep fakes are all the rage, but the realities of the technical capabilities are still progress…

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Ep. 149 - Metaverse and Gen AI Collide 29:36

3M ago29:36

29:36

It might seem like generative AI has eclipsed the metaverse as a buzzy tech topic, but the two are intersecting in ways that are impacting autonomous vehicles and wealth of pursuits beyond gaming. Ian Hughes returns to the podcast to explore what this interaction is creating today and where it’s headed. The complexities of the real world are diffic…

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Ep. 148 - Media deals in the Premier League and NWSL 26:04

4M ago26:04

26:04

A set of significant deals in sports media rights have just closed and Richard Berndes returns to explore their impacts with host Eric Hanselman. There’s a shifting mix of free-to-air, pay TV and streaming providers competing for the rights to air games. The English Premier League just settled a four year deal with a record total valuation and the …

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Ep. 147 - Chilling at the OCP 25:06

4M ago25:06

25:06

Increasing power densities in the devices that are populating datacenters are pushing their cooling capabilities to new technologies. Perkins Liu returns to dig into liquid cooling and progress at the Open Compute Summit with host Eric Hanselman. The OCP is working on extending its ecosystem efforts to liquid cooling as generative AI and other high…

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Ep. 146 - Chiplets tackle semiconductor barriers 28:14

4M ago28:14

28:14

As semiconductor vendors wrestle with building more capable devices, they’re turning to innovations to manage cost, improve yields and get to market faster. Chiplets let them pull together the best capabilities from different processes and geometries and build better parts. John Abbott returns to discuss the benefits and where chiplets are being pu…

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Ep. 145 - The Big Picture on AI, water and datacenters 22:57

5M ago22:57

22:57

Many aspects of technology are interlinked with energy, but there are even more complex interactions that are in play. Our annual Big Picture reports are out and Veronica Retamales Burford and Nick Patience join host Eric Hanselman to explore the connections between water, both its use in datacenters and the issues caused by flooding and drought, e…

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Ep. 91 – Selling Your MSP – Insider Advice and Avoiding Mistakes with Michael Contento from F12.net 34:24

5M ago34:24

34:24

Our guest, Michael Contento, is a seasoned expert who has journeyed through the whole life cycle of an MSP. We hear about Michael's story and gain invaluable insights on the MSP landscape in Canada, the dynamics of mergers, what to look for in an acquisition, and the hurdles owner-operated MSPs face. Whether you're a budding MSP looking to scale or…

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Ep. 144 - The Technology Demand Indicator 30:04

5M ago30:04

30:04

Vectors have an important property - they have both scale and direction. A new research product, the Technology Demand Indicator, offers this perspective in evaluating tech trends. Research Director Liam Eagle and Analyst Malav Parekh join host Eric Hanselman to discuss how it was developed and where it can be used. The panels, built from the 451 A…

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Ep. 143 - AI security approaches 28:28

5M ago28:28

28:28

There are significant concerns about the security of the various publicly accessible generative AI tools that are available. Many organizations have enacted outright bans on their use for fear of exposing sensitive data. There’s a path to access the benefits of these tools while managing the risk and Steve Riley, field CTO for Netskope, joins host …

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Ep. 142 - Customer experience shopping extravaganza 27:57

5M ago27:57

27:57

As the holiday shopping season kicks into high gear, customer experience becomes an even more critical part of retail. Sheryl Kingstone returns to discuss data from recent studies with host Eric Hanselman. Customers are expecting better integration of their online and in-person experiences and effective blending of digital capabilities is needed to…

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Ep. 141 - Fintech trends, futures and Money 20/20 25:26

5M ago25:26

25:26

There’s been rapid expansion in financial technologies and its adoption. Research director Jordan McKee joins host Eric Hanselman to look at trends and highlights from the Money 20/20 conference. Where cryptocurrencies played an outsized role in previous years, practical uses of blockchain capabilities have taken their place. Concerns about generat…

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Ep. 140 - The Great Data Migration 29:27

6M ago29:27

29:27

With the ebb and flow of workloads to and from cloud, data doesn’t get the attention it should as a critical resource. Research director Henry Baltazar joins host Eric Hanselman to discuss the need for better data intelligence and results from the recent Voice of the Enterprise study. Gaps between data and storage infrastructure and the application…

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Ep. 139 - 5G in IoT 29:26

6M ago29:26

29:26

The excitement for 5G has waned after its initial rollout, but there is great promise that many of its capabilities will be put to work in Internet of Things applications. Rich Karpinski joins host Eric Hanselman to explore insights from the 5G Americas conference and look at impacts in the 5G and IoT markets. There’s a lot of 4G inertia to overcom…

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Ep. 138 - Technology in depth 21:53

6M ago21:53

21:53

So many of our perspectives on technology are driven by end user studies and numbers can be informative, but there can be much more to the story. The in-depth interviews that are part of much of the study work we do can offer nuance and Amy Hedrick, who manages this process, discusses the insights with host Eric Hanselman. The real world thoughts o…

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Ep. 137 - Impressions of AI in Society 25:55

6M ago25:55

25:55

While the surge of interest in the last few months around generative AI might make this all seem new, we’ve been tracking attitudes about AI for a number of years and see interesting transitions in thoughts and perceptions of respondents. Sheryl Kingstone and Alex Johnston return to the podcast to explore trends in attitudes about AI with host Eric…

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Ep. 136 - AI and datacenter challenges at HCTS 29:02

7M ago29:02

29:02

Generative AI is creating many challenges in the infrastructure that supports it. Nick Patience and Dan Thompson return to discuss these impacts and what they’ll be talking about at the Hosting and Cloud Transformation Summit with host Eric Hanselman. Significant increases in power demand are creating a “Virginia Paradox” with local grid impacts. T…

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Ep. 135 - Hosting and Cloud Transformation Summit is back! 23:42

7M ago23:42

23:42

For over 15 years, the Hosting and Cloud Transformation Summit has been a forum for sorting out the complexities of digital infrastructure and this year it’s back in person and in New York City on October 10th. Brian Partridge and Kelly Morgan join host Eric Hanselman to talk about the latest in edge computing and M&A activity in the datacenter wor…

1
Ep. 134 - Observability and new operational models 25:24

7M ago25:24

25:24

Managing complex application environments successfully requires not only insights into both application behavior and the infrastructure that’s supporting them but also the ability to correlate all of that data. Analyst Mike Fratto returns to the podcast to explore observability, an approach to effectively managing new application patterns that step…

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Ep. 133 - Digital infrastructure roundup 32:19

7M ago32:19

32:19

The last month has seen larger players in digital infrastructure make the case for their views on how it should be built and what’s needed to embrace generative AI. Jean Atelsek, Melanie Posey and Henry Baltazar return to the podcast to look at what was pitched at VMware Explore, Google Cloud Next and other recent industry events. Access to data is…

1
Ep. 132 - Are AI datacenters a thing? 24:28

8M ago24:28

24:28

The explosion of interest in generative AI is impacting many things, including datacenters, with some identifying a new beast in the AI datacenter. Analyst Dan Thompson returns to sort out what’s real and what’s “AI washing”. There are increasing demands being placed by AI and power densities in datacenters have already been increasing. More effici…

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Ep. 90 – Guarding The Gates: The Power Of IT Assessments with Matthew K. Koenig from Nodeware 29:44

8M ago29:44

29:44

Small businesses require a simple plan to protect themselves from cyber crime. Cyber attacks are unexpected, and these attacks seem to be on the increase. The good news is the majority of cyber crimes can be prevented, and a network assessment performed by an MSP is pivotal to improving security within an organization. Matthew K. Koenig from Nodewa…

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Ep. 131 - Mixed up M&A markets 21:52

8M ago21:52

21:52

The last few quarters of the merger and acquisition markets have not been great, but the few green shoots of spring have turned into a blossom or two. The winds are blowing both hot and cold and analyst Melissa Incera returns to explore what these lumpy conditions are creating with host Eric Hanselman. Emerging markets, such as private 5G are getti…

1
Ep. 130 - Has cloud gotten boring? 26:57

8M ago26:57

26:57

As the idea of cloud moves into its third decade, do we still need to be thinking about cloud as a special concept in technology infrastructure? On the one hand, cloud technologies have become better understood and might even be considered boring, but it’s also the place where the latest technologies are available on demand. Research director Melan…

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Ep. 129 - Semiconductors in the AI age 24:32

8M ago24:32

24:32

In one of the faster swings of the technology pendulum, semiconductors are back in a very bright spotlight. John Abbott returns to discuss the phoenix-like rise of high-performance silicon devices, like GPUs, with host Eric Hanselman. New architectures aim at challenges presented by generative AI and large language models (LLM). Performant access t…

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Ep. 128 - Supply Chain Digitization and Sustainability 25:53

9M ago25:53

25:53

We’ve talked about supply chain challenges, but the shift to greater levels of digitization holds huge potential to not only reduce costs, but improve sustainability. Analyst Mark Fontecchio returns to explore the challenges to achieving these gains with host Eric Hanselman. Data sharing across the industry faces resistance without a clear model fo…

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Ep. 127 - Vector databases in AI 21:22

9M ago21:22

21:22

While it’s not often acknowledged, much of the progress in technology is underpinned by the idea that “everything old is new again” and vector databases, a concept that is many years old, are having a moment in generative AI. Analyst James Curtis joins host Eric Hanselman to dig into why this powerful idea has become so valuable in large language m…

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Ep. 126 - LATAM datacenter markets 23:22

9M ago23:22

23:22

An impact of expanding digitization is growth in demand for datacenter capacity. In Latin America, that’s impacting markets across the region in a variety of ways. Analyst Pedro Schweizer joins host Eric Hanselman to explore the different dynamics in play. There are different trajectories across the region, defying any attempt to treat it as a mono…

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Ep. 125 - Attitudes about AI 24:22

9M ago24:22

24:22

We’ve been tracking attitudes about AI since well before the current generative AI explosion and the shift in expectations is dramatic. Returning guests Sheryl Kingstone and Alex Johnston join host Eric Hanselman to explore differences by demographic and discuss practical aspects of AI that will have significant impacts. Model coordination is key a…

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Ep. 124 - Getting FAST 29:56

9M ago29:56

29:56

The growth in Free, Ad-Supported Television (FAST) is impacting media markets as consumers blend new forms of consumption. FAST has become a notable player, generating billions in ad revenue and improving and increasing the content available. It’s still a small percentage of the Streaming Video On-Demand (SVOD) revenues, particularly in Europe, but…

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Ep. 123 - Generative AI markets 28:29

10M ago28:29

28:29

In the midst of wild enthusiasm for generative AI, it’s worth taking a thoughtful look at technologies, vendors and what the realities of the market are today and what they could become. Research director Nick Patience returns to discuss the results of the recently published Market Monitor with host Eric Hanselman. While it’s just half a year since…

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Ep. 122 - Cloud delivered quantum 24:11

10M ago24:11

24:11

Quantum computing can seem exotic, but there are a growing number of offerings from cloud and colocation providers that provide ready access for those that aren’t quite ready to step up to one of their own. Analyst Gabriella Brown returns to discuss the services and technologies that are available with host Eric Hanselman. It’s getting easier to us…

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Ep. 121 - What is zero trust? 22:29

10M ago22:29

22:29

The idea of zero trust in security is many years old, but seems to evade clear definition. Returning guests Dan Kennedy and Garrett Bekker join host Eric Hanselman to discuss the various tenets of zero trust and look into issues with implementation. There’s strong desire to get to a zero trust footing, but a lot of hurdles to clear in the journey. …

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Ep. 89 – Unlocking the Symphony: Managing IT Environments with Precision and Harmony with Shawn Sailer from Liongard 19:27

10M ago19:27

19:27

In this grand symphony of small business IT, every instrument, every section plays its part. But as we know, in any great performance, a single note change can influence the whole piece. This raises a crucial question: How does a business keep track of all the subtle changes in each section? Shawn Sailer from Liongard joins Barb to explain how tool…

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