Best Itserviceprovider podcasts we could find (Updated April 2019)
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Frankly MSP
Roar! Frankly MSP is a bi-weekly podcast that helps managed service providers run an IT business with the ultimate in productivity, efficiency, and profitability. We’ll go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow MSPs who’ve cracked the success code. Featuring practical tips and news you can use, each episode of Frankly MSP will leave you inspired, energized, and ready to take action.
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Lynn Souza of Kyber Security shares why she chose to leave behind 30 years of branding to shift from MSP to MSSP, the pains and challenges of that shift, and the upside her company has enjoyed. We dig into the results of a cybersecurity survey from Continuum, and Aaron Kane of CTI technology shares 1 Thing that’s made a difference to his MSP bu ...…
Tobin Lehman of marketing agency New North tells us what makes an MSP website great at bringing in leads and where to focus your efforts if you want to improve your lead numbers. Daniel Abdallah of the Brookfield Group shares 1 Thing that’s made a difference to his MSP business.
Channel veteran Ted Hulsy shares his insider tips on preparing the ground for a successful first sales hire in your MSP. Beth Burnside, CEO of CMIT Solutions of Erie, offers up a success secret that has helped her double her MSP’s revenue every year for 5 years.
Martin Haak, CEO of Infinite Edge, shares how outsourcing his IT service delivery grew his business by almost 50% in one year, shifted his mindset, helped him take a true vacation, and left him free to focus on sales, strategy, and leadership. Dom Price of Atlassian shares 1 Thing that could change your MSP business.…
Thinking about offering private cloud to your MSP clients? Best to go in with your eyes wide open, says John Watkins of Florida-based inRsite IT Solutions. John walks us through what it took to build his MSP’s thriving private cloud offering, including the many hurdles and challenges they had to overcome on their way to profitability. Corey Kir ...…
ITque CTO DJ Forman describes his company’s painful two-year transition from break-fix to managed services—and how the end result was totally worth the effort. Jamie Warner from eNerds shares 1 Thing he believes has helped his company hit the MSP 501 seven years in a row.
Tech marketer Paul Green outlines the three audiences every MSP should build for low-cost, high-impact marketing. Paul also explains the true meaning of DOA in your MSP business. Derek Gabriel of Ignite Solutions shares 1 Thing that changed his MSP business.
Use these Frankly MSP highlights as a quick-start guide to making positive changes in your MSP business in 2019. We’ve pulled together key insights from interviews on documentation, customer service, profitability, and more. Plus! Join us for the launch of 1 Thing, our new segment that explores impactful ideas, and learn how you can participate.…
How do you build an IoT service? Luis Alvarez of Alvarez Technology Group shares how his MSP did it, including tips for getting started and pitfalls to avoid. Richard Tubb and Karl Palachuk discuss how the MSP community has changed over the years, the challenges of meeting with your peers face-to-face, and what to tell your clients about the da ...…
How do you and your team work best? The Kolbe index tells you. We dive deep into this personal and professional development tool with Ross Slater, partner and VP at Reach Capabilities. Plus, Richard Tubb and Karl Palachuk return to the studio with their take on Austin McChord stepping down as Datto CEO and a very costly HIPAA violation.…
BrightGauge CEO Brian Dosal discusses the beauty of using numbers to manage individual, team, and company performance for your MSP. Aussies Nigel Moore and Jamie Warner drop by for a Down Under look at search engine marketing for MSPs and Microsoft’s latest move into managed services.
Cindy Perks, COO of outsourced help desk providers GMS, talks about the recruiting, training, and motivational techniques she used when growing the company’s technical team from 30 to 130 employees in five years. Gary Pica and Bob Penland of TruMethods guest host What’s Going On, talking about industry consolidation and how to evaluate security ...…
MSP Jamie Warner outlines the strategies he used to grow eNerds into a MSPmentor 501 company for seven years running. It all comes down to what Jamie calls the Pyramid for MSP Success.
Accounting and tax consultant Rayanne Buchianico explores cashflow management, best ways to set up your books, and ways to optimize accounting processes in your MSP. Richard Tubb and Karl Palachuk are joined at Continuum Navigate by MSP Josh Weiss for a live recording of What’s Going On.
A new industry report reveals the scope of vendor diversity in an MSP and the challenges you face trying to manage it all. Richard Tubb and Karl Palachuk discuss what happens when cloud services go down and the rising popularity of Reddit.
MSP consultant Todd Kane share his tips for finding the right tools for your MSP business and optimizing the ones you have. Richard Tubb and Karl Palachuk discuss an expensive GDPR mistake and the evolution of search engines.
Doug Hazelman of Cloudberry joins us for a chat on using a personal brand to fuel success for your MSP business. Richard Tubb and Karl Palachuk discuss who’s listening through our devices, Cisco’s acquisition of Duo Security, and the new GDPR-like legislation being introduced across the US.
For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality at her MSP. Richard Tubb and Karl Palachuk discuss ChannelCon, a new STEM scholarship, and how MSPs can take advantage of the latest NIST cybersecurity guidebook to educate their clients.…
Nick Espinosa of MSSP Security Fanatics discusses some of the pitfalls in layering on security services in an MSP, as well as best approaches. Richard Tubb and Karl Palachuk dish on Microsoft developments and rumors from Microsoft Inspire 2018.
Flyght CEO Chris Rumpf explains how positioning his managed services as products has shifted his conversations with clients, shortened his sales cycle, and boosted gross margins. Richard Tubb and Karl Palachuk discuss crisp packets, Traction by Gino Wickman, and underwater data centers.
Techaisle CEO Anurag Agrawal explains the true meaning of digital transformation and how MSPs can profit from it. Richard Tubb and Karl Palachuk discuss video marketing for MSPs, Snapchat Spectacles, Alexa in Marriott hotel rooms, and an experiment for you to try with your devices.
MSP Josh Weiss shares the key to moving his break-fix company to managed services, and more than doubling his revenue. Richard Tubb and Karl Palachuk dig into MSP takeaways from Mary Meeker’s 2018 Internet Trends Report and how Waymo is way ahead in the driverless car race.
Charles Weaver, CEO and co-founder of the MSPAlliance, talks about the opportunities and risks in MSPs managing critical public infrastructure. Richard Tubb and Karl Palachuk discuss AI energy needs and chatbots offering help desk support.
Eric Jorgenson, director of growth at Zaarly, tells us about some culture and management challenges that can blindside you during rapid growth, along with tips on how to avoid them. Richard Tubb & Karl Palachuk explore the scary and positive sides of AI being embedded in our lives.
CompTIA analyst Carolyn April shares findings from her newest report on who in the channel is most efficient and where most MSPs are leaking profit. Richard Tubb & Karl Palachuk discuss the Office Depot merger news and skyrocketing AI salaries.
Channel veteran Ted Hulsy shares actionable tips on how to leverage relationships with your vendors to build and grow your service provider business. Richard Tubb & Karl Palachuk report live from New Orleans, where they discuss Webroot’s 2018 Threat Report. MSPs in the audience share their stories around trying to keep their clients secure.…
Channel analyst Jay McBain explains the ‘born in the cloud’ trend along with other parts of the shadow channel, and what these new provider segments mean for traditional MSP businesses. Richard Tubb & Karl Palachuk review the Datto Autotask First Look tour and the MSP implications of the recent reorg at Microsoft.…
David Pence, CEO of Acumen IT, shares his personal insights on MSP growth—and why he decided to downsize his business. Richard Tubb & Karl Palachuk review Continuum European Partner Day and discuss the implications of Google’s new Tensor Processing Units.
Dom Price, head of R&D at Atlassian, shares the secrets of a productivity hack called unlearning. Richard Tubb & Karl Palachuk review a new book called Anarchy Inc., share news of a new cyber-insurance program & consider the massive opportunities for MSP in insurance compliance.
MSP Josh Weiss explains how he successfully shifted his status with clients from technical order taker to valued business advisor. Richard Tubb & Karl Palachuk dig into the difference between AI & machine learning and how these automation trends will affect MSPs.
Futurist & NY Times bestselling author Daniel Burrus shares his framework for accurately predicting where technology and industry will go in the years ahead. Richard Tubb & Karl Palachuk dissect the hype around serverless computing & cryptocurrency.
Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio. Karl Palachuk & Richard Tubb comment on the ConnectWise acquisition of HTG, and DattoCon 18, which rolls in Autotask Community Live.…
Former technology trainer Don Crawley, also known as the Compassionate Geek, explains how your techs can improve client satisfaction with some human-friendly skills. Richard Tubb and Karl Palachuk discuss the tech stories the world will be talking about in 2018, and what Spectre and Meltdown mean for MSPs.…
Nigel Moore explains how documenting more than 1,000 SOPs (standard operating procedures) in his MSP helped him grow—and ultimately sell—the business. Richard Tubb & Karl Palachuk dish on broadband in small places and the start of voice-activation in the workplace.
Gary Pica gives us the lowdown on RHEM—reactive hours per endpoint per month—and how managing that metric properly can transform your MSP. Richard Tubb & Karl Palachuk discuss the future of the tech workforce.
Mike Paton, co-author of Get a Grip, walks us through how to take control of your IT business so you can love what you do again.
Meditation consultant Amanda Weber explains how an office meditation practice can boost your tech team’s intelligence and productivity. Karl Palachuk & Richard Tubb discuss Dattocon, "Dattotask", and crazy AI salaries.
MSP Beth Burnside shares some of the ways she’s managed to double her company’s revenue every year for the last 5 years. Karl Palachuk & Richard Tubb discuss missed opportunities for specialization & Kaspersky’s troubles in the US.
Is offshoring a viable strategy for your MSP? James Vickery of Benchmark 365 shares his tips and tricks for success.
Larry Walsh of The 2112 Group offers insight into Amazon’s market moves and what they mean for managed service providers.
MSP Kevin Royalty explains how he partners with other providers to extend his service mix. Karl Palachuk & Richard Tubb talk password woes & Echo tricks.
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