Joey Coleman and Dan Gingiss (396264) public [search 0]
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Best Joey Coleman and Dan Gingiss (396264) podcasts we could find (Updated October 2019)
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Experience This!
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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
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Learn how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense of smell plays a huge role in brand perception. Bite-Sized Delight From the Episode: • Experience a deepfake - a frightening trend in video creation that requires viewers to be skeptical of what ...…
 
Learn about the benefits of rewriting your message to acknowledge your customers’ behavior, the pros and cons of sharing your email address, and the perils of always being connected. Bite-Sized Delight From the Episode: • Pay Attention to Your Customers’ Shifting Behaviors - Netflix’s show Nailed It! acknowledges the shift towards binge-watchin ...…
 
Learn about the future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are the key to customer experience success. Bite-Sized Delight From the Episode: • Learn What Your Customers Really Want - SAP Customer Experience has a new website - The Future of Customer Engagement and Commerce - that offers ...…
 
Learn about one of the biggest annoyances in air travel, treating your most loyal customers poorly, and the importance of learning all you can about your customers. Bite-Sized Delight From the Episode: • Consider How You’re Treating Your “Middle Seat” - on airlines, the middle seat is the worst customer experience. How are you using creativity ...…
 
Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out. Bite-Sized Delight From the Episode: • Find Ways to Make the Required Elements of Your Business Remarkable - at every turn, look for ways to inject excitement into the mundane and create lasting me ...…
 
Get ready for Season 4 of the Experience This! Show, with your hosts Joey Coleman and Dan Gingiss.By Joey Coleman & Dan Gingiss.
 
Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay. Bite-Sized Delight From the Episode: • Every step of the journey (even before and after they interact with you) is relevant to the customer’s expe ...…
 
Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers. Bite-Sized Delight From the Episode: • How to analyze emojis to determine customer sentiment. • What types of questions you DON’T want to ask your customers. • How Amazon’s Go Sto ...…
 
Learn about the role of gender in artificial intelligence, explaining a printed piece of paper using a video, and taking an online store into a real world setting - at the mall. Bite-Sized Delight From the Episode: • How to remover gender roles from A.I. Voice Assistants. • How video can make paper bills easier to understand. • How Amazon’s 4-S ...…
 
Learn about how humor can play a role in the customer experience, an unlikely alliance of fierce competitors, and a marketplace that helps bars set prices based on supply and demand. Bite-Sized Delight From the Episode: • How humor can connect a brand to an audience and in the process, build loyalty. • How rival companies can work together for ...…
 
Learn about embracing conspiracies to liven up your experience, making everything you touch part of the experience, and paying attention to your customers' celebrations so you can join them in the festivities. Bite-Sized Delight From the Episode: • How conspiracy theories about your brand can enhance your customers’ experience • How a biometric ...…
 
Learn about the best parts of an international customer experience conference, the most remarkable experiences of the last year as shared by the listeners in our LIVE audience, and the true state of customer experience in 2019! Bite-Sized Delight From the Episode: • The most memorable moments from EmpowerCX 2019. • What stands out as the best e ...…
 
Learn about a coffee shop without any people in it, a bank advertisement without understandable words in it, and what we love and can't stand about that one device with so many cool things in it! Bite-Sized Delight From the Episode: • How to stand out from the competition with robotic and technological enhancements. • How to avoid customer conf ...…
 
Learn about using experience to attract new audiences, building natural tourist attractions, and an Italian meal to remember - in Australia?! Bite-Sized Delight From the Episode: • How to engage your audience early on to build long-term fans. • How to design every aspect of your engagement to serve the product and the customer. • How to design ...…
 
Learn about new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline that saved a wedding. Bite-Sized Delight From the Episode: • How to better serve your customers across all social media platforms. • How to explain and empathize when communicating about u ...…
 
Learn about why some customers should get better service than others, the keys to employee learning and development, and how you can use packaging to make a great first impression. Bite-Sized Delight From the Episode: • How levels of service can differ depending on how “frequently” you are a customer. • How to maximize life long learning across ...…
 
Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience. Bite-Sized Delight From the Episode: • How taking care of the kids can make a retail experience delightful for the ...…
 
Learn about how extreme political views can affect your customers’ decision making, why the U.S. federal government shutdown had wide ranging “experience” impact, and how brands can help unite a divided nation. Bite-Sized Delight From the Episode: • How the extreme political beliefs of your customers can impact your customer experience. • How t ...…
 
EmpowerCXLearn about cutting edge customer journey mapping, counting the many customer experiences of Tokyo, Japan, and what to do when someone wants to learn more about your company but isn't quite ready for the sale. Bite-Sized Delight From the Episode: • How mapping individual customer journeys on a case-by-case basis creates remarkable touc ...…
 
Bite-Sized Delight From the Episode: • How “re-branding” bad produce creates loyal customers. • How author Mark Schaefer sees customers as leading the next marketing rebellion. • How Stephen Curry took the time to address a loyal fan - and change the conversation around gender-based products. Are You Looking for Things We Referenced? • Imperfec ...…
 
Learn what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year's Eve. Bite-Sized Delight From the Episode: • Why customers want to share their positive brand experiences online. • How the best companies anticipate their customers’ wants and needs when des ...…
 
Learn how a cable company made it easier to find the shows you want, a personalized way to introduce yourself to new customers, and a collection of New Year's resolutions from the world of customer experience. Bite-Sized Delight From the Episode: • How using voice technology can help all of your customers use your products and services better. ...…
 
Learn about implementing ancient wisdom into your employee and customer training efforts, taking a painful process and making it enjoyable every step of the way, and using iconic talk triggers to conveniently enhance your customer experience. Bite-Sized Delight From the Episode: • How tribal teachings around observation, story-telling, and gami ...…
 
Enjoy the “Christmas carol” versions of a call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the show. Bite-Sized Delight From the Episode: • Randy the Call Center ...…
 
Learn about a coffee shop that helps patrons get their mojo on, how to leverage the knowledge of all of your customers in one place, and why words matter - if you want to sound smart. Bite-Sized Delight From the Episode: • How Mojo Coffee in Chicago stands out in the marketplace by focusing on (1) the in-store customer experience and, (2) the e ...…
 
Learn about avoiding turbulence at 35,000 feet with Delta Airlines, how to properly welcome someone at the border courtesy of UK Customs, and getting a haircut - at the airport?! Bite-Sized Delight From the Episode: • How Delta Airlines was able to use technology and thinking collaboratively with their pilots to make their flights the smoothest ...…
 
Learn about the reasons why so many big brands are disappearing, the best customer service email ever, and freedom of choice at the ATM. Bite-Sized Delight From the Episode: • Why almost every industry is suffering from commoditization, low barriers to entry, and low switching costs for consumers - which is forcing companies to adopt a customer ...…
 
Bite-Sized Delight From the Episode: • What happens when the “experience” becomes the “product” we are selling to customers and the “product” is the “experience” they are buying. • How brands that focus on creating a remarkable employee experience, end up getting a remarkable customer experience in the process. • How to maximize analog experien ...…
 
Learn how the words in your website navigation actually make a difference, how saying the right thing can turn a failure into another try, and why aligning your internal culture with your brand may be the secret to some of the world’s most successful companies! Bite-Sized Delight From the Episode: • How the labels used for your website navigati ...…
 
Learn about new expectations for high-rise living, advances in fast food restaurant order placement, and techniques to stay top of mind in a world filled with distractions! Bite-Sized Delight From the Episode: • How in an era where people like to share their experiences (especially on social media) you can make sure to give your customers a gre ...…
 
Learn about crosswalk and elevator buttons that don't work, medical appointments that don't start on time, and a taste test that defies expectations! Bite-Sized Delight From the Episode: • How the “illusion of control” can make a customer feel a sense of ownership, when in reality, they have no control over the situation at all. • How combining ...…
 
Learn about the less-than-straight path of the typical B2B customer, the power of words as demonstrated by the one and only Mr. Rogers, and The Department of State’s efforts to make the customer journey efficient and effective! Bite-Sized Delight From the Episode: • How the non-linear, B2B customer journey is filled with efforts to find informa ...…
 
Learn about major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouthed the other! Bite-Sized Delight From the Episode: • How remarkable custo ...…
 
Learn about a flight crew’s commitment to deliver an “out of this world” experience for their passenger, how ending a relationship is just as important as starting a relationship, and how moving doesn't have to be a nightmare experience. Bite-Sized Delight From the Episode: • How Southwest airlines went above and beyond to help a passenger crea ...…
 
Learn about a coffee shop that caters to the deaf community, constructing a media stand without going crazy, and an entire state dedicated to customer experience. Bite-Sized Delight From the Episode: • How Starbucks’ commitment to customer experience led to the creation of a store designed to serve deaf and hard of hearing patrons • Target’s em ...…
 
Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience. Bite-Sized Delight From the Episode: • How Universal Studios cracked the code on waiting. • Three principles Disney committed to in order to enhance the custo ...…
 
Listeners share their experiences, including how one employee turned a customer into a brand ambassador, a wedding photographer who got rave reviews before the photos were even delivered, and a luggage company that helped its customers adjust to new airline regulations. Bite-Sized Delight From the Episode: How one employee turned a customer int ...…
 
The best way to get and respond to customer reviews, unexpected customer experiences when your car breaks down on a road trip, and a look at the good and the bad aspects of moving. Bite-Sized Delight From the Episode: How to handle customer reviews like a pro. A road trip horror story turns into a remarkable customer experience. The highs and l ...…
 
How Nespresso accounts for every moment in the customer experience lifecycle, the problem with introducing new technology to the customer experience, and whether or not the end of cash is in our future. An in-depth look at how Nespresso has perfected the customer experience lifecycle. Will digital wallets create a revolution in seamless custome ...…
 
The shift in CX towards a living brand experience, the ins and outs of real estate listings, and why the last day of a customer's experience is as important as their first day. Bite-Sized Delight From the Episode: How to create a living brand experience. Improving the real estate experience. Why your customers’ last day with your business is ju ...…
 
Why direct messaging is crucial to the customer experience of tomorrow, when a "free" cruise isn't really free, and how a CEO reports to his employees. Bite-Sized Delight From the Episode: Why messaging and automation are the future of customer service. The problem with offers that aren’t everything they promise to be. A tire company with a rem ...…
 
How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX. Bite-Sized Delight From the Episode: Why attention to the little things are what create surprise and delight for your customers. A company that ...…
 
The question you need to ask yourself to test your customer experience, the greatest hits of retail failures, and the highs and lows of the retail experience. Bite-Sized Delight From the Episode: The one question you need to ask to test your customer experience. The wall of shame for the retail experience. The best and worst of shopping at reta ...…
 
What the research shows about putting a little friction in your customer experience, the four-step process to hook your customers, and a guide to making great introductions. Bite-Sized Delights From the Episode: How adding friction early in the customer experience can get customers to invest in the relationship. The keys to making a great intro ...…
 
The future of virtual reality in the customer experience, the effects of fiction coming to life on the big screen, and how the future is (or isn’t) all about VR. Bite-Sized Delights From the Episode: New ways that companies are using virtual reality in the customer experience. A look at what the Ernest Cline’s novel, Ready Player One, can tell ...…
 
How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience. Bite-Sized Delights From the Episode: Why post-purchase engagement is the future for great brands. How typos can tur ...…
 
How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage. Bite-Sized Delights From the Episode: How Peloton’s customer service response turned a bad experience into a memorable one. Delta’s unique approach to helping folks fly wi ...…
 
How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone. Bite-Sized Delights From the Episode: Why an unexpected customer experience creates powerful word-of-mouth. The difference between how you think you impact your brand a ...…
 
How small customer experience improvements can add up to big changes, why signs tell you more than just where the bathroom is, and the do's and don'ts of return policies. Bite-Sized Delights From the Episode: How you can use small customer experience improvements to make a big impact. Why L.L. Bean changed their famous return policy. What offic ...…
 
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