Loyaltymarketing Podcasts

When COVID-19 took hold in early 2020, the grocery industry found itself facing an unprecedented rate of change. Brands and retailers were suddenly forced to navigate near-constant shifts in customer behavior and consumer sentiment. As shoppers’ habits, preferences and norms continue to evolve even as the pandemic wanes, 84.51° has kept pace with o…

On this first episode of 2021, we welcome Barbara Connors, VP of Commercial Insights, to discuss the warm summer months ahead, and the consumer trends that CPGs can expect as we head into the second year of COVID-19 and the impact the vaccine roll out may have on consumers. Barbara walks us through the research the Commercial Insights team has comp…

On this special Thanksgiving episode of The Uplow’d, we welcome guests Erika Penrose and Logan O’Neil to discuss the recent research completed by 84.51° on consumers’ perceptions about COVID-19. We’ll discuss how shoppers’ attitudes about the pandemic have evolved over time since the outbreak, and how brands can expect this to impact spending aroun…

On this episode, guests Kelsey Crookes and Peter Johnson talk about the shift of grocery shopping from in-store to online. We’ll chat about the partnership between Kroger Precision Marketing and Microsoft PromoteIQ that is helping brands win business in today’s digital aisles. We also a shine a light on important holiday marketing trends in ecommer…

Today on The Uplow’d, we welcome Julie Emmett, Jessica Mahan and Eric Wolfe to discuss an in-store test conducted on behalf of the Plant Based Foods Association to uncover how Kroger shoppers are responding to plant-based meat products across the midwestern U.S. We’ll learn about the surprising results of this test, and what it means for the future…

On this special edition of The Uplow’d, we welcome Data Scientist Tyler Uher to discuss the 84.51° data science development program. Tyler, who joined 84.51° in June 2019 via the program, tells us what drew him to choose a career with 84.51°, and what the recruiting process was like for him. Tyler has a BBA in Business Analytics from the University…

On this episode of The Uplow’d, we welcome 84.51° Data Scientist, Charles Hoffman, along with Dr. Robert Kahle and Gloria Roderick from the Riley Center for Livable Communities at the College of Charleston to talk about using modern science to fight hunger. We explore how geographic information systems (GIS) technology has been applied to map the a…

On this episode of The Uplow’d, our guests Amanda Jack, B.J. Schmidt and Greg Noble give us a behind-the-scenes look into what goes into store ordering, and how the recent introduction of a system called AutoMINs puts data behind each order placed to keep store shelves stocked. Amanda Jack is a Lead Solution Design Consultant for the 84.51° SCORe &…

Today on The Uplow’d, we welcome guests Halli Goddard (Advanced TV Product Lead, KPM) and Gauarv Shirole (Head of Measurement, Roku) to discuss the partnership between Kroger Precision Marketing and Roku. We discuss the new ways this partnership is able to connect CPGs to shoppers, while also closing the loop between ad spend and sales to make medi…

On today’s SPECIAL EDITION of The Uplow’d, we welcome guests Jennifer Kahnweiler, author of Creating Introvert-Friendly Workplaces, and 84.51° Director of Consulting, Ryan Showalter, to talk about ITOPiA. This associate resource group was created specifically to provide support and resources for 84.51°’s introverted employees. We’ll talk about the …

On this episode of The Uplow’d, we welcome Senior Researcher Natalie Wozniak to talk about her role on 84.51°’s Consumer Research Team and some of the qualitative research that they undertake. We’ll learn about how her work on the Foundational Research Pillar answers fundamental questions about our customers and supports the broader Consumer Resear…

This month’s episode of The Uplow’d is a special virtual edition. Our host Dan O’Keeffe welcomes 84.51°’s Jeanette Mumbeck and Grant Gilkerson to talk about Algorithm Fairness. We discuss the prevalence of algorithms in modern society, and how it’s actually possible for bias to enter into the results they produce. Jeanette and Grant explain the ste…

On this special edition of The Uplow’d, we celebrate International Women’s Day with 84.51° Diversity and Inclusion Manager, Terron Wilson. Terron brings us up to speed on all the efforts to maintain 84.51°’s culture of Diversity and Inclusion through programs that not only educate and create awareness, but affect real change. Besides being the righ…

In this episode of The Uplow’d, we sit down with Lead Data Scientist, Alex Gutman, to talk about how 84.51°’s Enterprise Data Science Academy is raising the data science IQ of 84.51° and Kroger. We’ll learn about Alex’s Fulbright grant to teach about technology in Kyrgyzstan, and talk about all the things that Artificial Intelligence can do (and mo…

In this episode of The Uplow’d, we welcome Director of Kroger Merchandising, DSD & Alcoholic Beverage, Mike Wessel. Mike gives us the low down on the 84.51° New Item Concept Screener (NICS) tool, and how it provides insight into how well a new product might resonate with customers before it ever hits the shelves. Mike Wessel works with Kroger Merch…

On this episode, we welcome Director of Data Science for Kroger Precision Marketing, Lauren Littlejohn, to discuss DS Innovation in PTCE. As a founder of KPM, Lauren shines light on all the ways 84.51° makes every interaction customers have with Kroger and its suppliers as relevant as possible. Lauren Littlejohn is a Director of Data Science at 84.…

On this edition of The Uplow’d, our host Dan O’Keeffe sits down with Lead Consultant - Product, Strategy and Innovation for 84.51°, Kate Cullen. We discuss the Kroger app, and all the ways it helps to personalize shoppers' customer experience, including in-store enhancements such as digital shelf edge communications. Kate Cullen is a Lead Consultan…

84.51° Data Scientist Greg Anderson joins us on this episode of The Uplow’d to discuss Spatial Analysis. We’ll learn about this cutting edge data science that helps Kroger plan new store locations, existing store remodels, and where an Ocado hub or spoke will perform best.

This month, Dan is joined by 84.51° Lead Consultant for Kroger Merchandising, Alex Trott, to discuss Kroger’s Natural and Organic brands. We’ll discover how Kroger selects the natural and organic brands for its stores, as well as what Kroger does differently to make these premium products more accessible to all customers. We’ll talk about the futur…

On this month’s episode of The Uplow’d, 84.51° Data Scientist and author of the widely-popular R package, Partial Dependence Plots (pdp), Brandon Greenwell, discusses Automated Machine Learning and the benefits that DataRobot and a number of open source tools are bringing to the table.

In this episode of the Uplow’d, Senior Data Scientist Ethan Swan provides insight into what it takes to keep 84.51°’s data science teams ahead of the curve. We’ll talk about the shift to open-source platforms, and how a community of programmers came together to replace the traditional customer support department. Read Ethan’s latest blog post here:…

In this episode, we chat with Director of Data Science, Brad Boehmke, about how 84.51° keeps its data scientists up-to-speed on the latest programming knowledge, why R and Python have such unusual names, and how interpretable machine learning may know us better than we know ourselves. To learn more about Data Science Training at 84.51°, visit http:…

On this episode of The Uplow’d, we welcome Director of Product Strategy & Innovation, Michael Schuh, and Director of Data Science, Adam Ward, to discuss 84.51°’s unique approach to data collection and analysis, and how we can connect brands and CPGs to customers in relevant ways.

In this inaugural episode, we sit down with Alison O'Keefe, Client Lead for Offsite Digital Media, to discuss how 84.51° transforms the traditional one-size-fits-all customer experience approach to customer experience to something much more personal. We’ll discuss why personalization is important to customers and a necessity to compete in today’s m…