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Smarter Software Outsourcing is your gateway to the inner workings of a software development outsourcing firm. Frederic Joye, an entrepreneur with several successful businesses under his belt, including #1 software development team augmentation firm in the Philippines - Arcanys - created this show with one goal in mind: to offer business owners and CTOs a window to the software development outsourcing world, so they can better approach today’s complex business issues, know the industry best ...
 
Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
 
GoTeam, formerly GO Virtual Assistants (GO-VA) Inc. is a registered Australian-Filipino owned company growing in the heart of Cebu City, as well as a growing number of key cities in the Philippines. Our HQ is situated in an IT complex with modern facilities, although since March 2020, more than 70% of our team members have been working from home. Our enhanced operations and streamlined services provide scalable opportunities that spell sustainability, growth, and success for any business ven ...
 
The optiBPO model is unique, in that it sits between traditional outsourcing, and setting up your own offshore business. optiBPO manage your outsourcing risk, by starting small, clearly defining scope, proving the concept, building confidence, and then extending. At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations.
 
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show series
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/407 Remote Team Solutions Derek Gallimore talks with Mauricio Cipres, Business Development Head of Remote Team Solutions. Located a La laguna in Mexico, Remote Team Solutions is the go-to for hiring remote workers in the country. In this episode,…
 
Payment Logic co-founder and CTO Mark Nimco explains how they became one of Australia’s fastest-growing technology companies with a 148% growth in 3 years thanks to the agility, skill, and dedication of their Arcanys resources. 0:00 Intro to “Outsourcing story of Payment Logic: Building a powerful payment platform for Australian businesses” 0:25 Wh…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/406 Virtual Latinos Derek Gallimore talks with Jaime Nacach, founder and CEO of Virtual Latinos. Focusing on Central and South America, Virtual Latinos specializes In providing quality virtual assistants in the Latin American region to US organiz…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/405 Outsource Fiji Derek Gallimore talks with Sagufta Janif, the executive director of Outsource Fiji. Outsource Fiji, the larger organization behind the Fiji BPO Council (BPOC), is Fiji’s industry body that provides guidance to and ensures conti…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/404 Disaster Avoidance Experts Derek Gallimore talks with Dr. Gleb Tsipursky, CEO of Disaster Avoidance Experts and bestselling author. Dr. Gleb's latest bestselling book is entitled "Leading Hybrid and Remote Teams: A Manual on Benchmarking to B…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/403 Running Remote and Time Doctor Derek Gallimore talks with Liam Martin, co-founder of Running Remote and Time Doctor. Liam is also the co-author of Running Remote, a book tackling everything about remote work from different perspectives. In th…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/402 Touchstone BPO Derek Gallimore talks with Mike Meyer, Chief Marketing Officer and co-founder of Touchstone BPO. Touchstone BPO provides call and contact center solutions for growing companies across several verticals. As an industry player fo…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/401 Infomineo Derek Gallimore talks with Martin Tronquit, managing partner at Infomineo. Infomineo is the leading brainshoring company that serves clients in most parts of the world In this episode, Derek and Martin discuss brainshoring, a high-l…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/400 BackScoop Derek Gallimore introduces Amanda Cua, founder of BackScoop. Published four times a week, BackScoop is the first newsletter that covers the Southeast Asian startup and tech scene. In this episode, Derek and Amanda discuss how BackSc…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/399 Doxa Talent Derek Gallimore introduces Michael Ross, Chief Revenue Officer and co-founder of Doxa Talent. A new entrant in the BPO industry, Doxa both serves as an employer of record (EoR) and provides offshore staffing for clients in the US.…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/398 Outsourcing Success Stories Outsource Accelerator CEO Derek Gallimore reviews "The real face of outsourcing," the latest Gone Global newsletter from OA, which features the success stories of outsourced staff. Listen as Derek delivers his comm…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/397 Intelliworx Derek Gallimore talks with Veronica Valera, one of the co-founders of Intelliworx. Founded at the height of the pandemic in 2020, Intelliworx is one of the fastest-growing players in the BPO industry, with more than 100 employees …
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/396 Business Bros Outsource Accelerator CEO Derek Gallimore is featured on the Business Bros podcast hosted by brothers Hernan and James Sias. In this episode, listen as Derek and Hernan talk about outsourcing, global employment, remote work, and…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/395 Entrepreneurs on Fire In this episode, Outsource Accelerator CEO Derek Gallimore is featured on Entrepreneurs on Fire, a highly-acclaimed podcast show hosted by John Lee Dumas. Hear Derek and John discuss offshore staffing, global employment,…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/394 The Kim Barrett Show In this episode, Outsource Accelerator CEO Derek Gallimore is featured on The Kim Barrett Show hosted by Kim Barrett. Kim is an author, international speaker, entrepreneur, and owner of Your Social Voice, one of Australia…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/393 Wing Assistant Derek Gallimore talks with Richard Polzin, co-founder and CMO of Wing Assistant. Started as a concierge app, Wing Assistant connects offshore talents with small businesses. In this episode, hear Derek and Greg discuss Wing Assi…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/392 PSA Consultancy Derek Gallimore talks with Greg Wyatt, Director of Business Intelligence at PSA Consultancy. Based in Makati, Philippines, the company provides risk consultancy services to businesses of all sizes. Greg has been a guest in pre…
 
In this episode, Fred and Derek study how the pandemic changed the outsourcing landscape, the trends to watch in 2022, and how the job market and demand for software development professionals have evolved. 00:23 Intro *Outsource Accelerator* 2:00 How Covid has initially impacted the outsourcing industry and Outsource Accelerator? 8:58 What is the b…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/391 Santos Knight Frank Derek Gallimore talks with Morgan McGilvray, Head of Commercial Leasing at Santos Knight Frank. They help businesses of all sizes and sectors look for an office suitable for their operations in the Philippines. Morgan has …
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/390 Turning Point Derek Gallimore talks with Richard Jaimes, co-founder of Turning Point. The company offers outsourced futurist and strategic services to build future-ready companies. In this episode, Derek and Richard will share insights on the…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/389 Inside Outsourcing In this episode, listen as Derek Gallimore delivers the introduction of his new book titled "Inside Outsourcing: How Remote Work, Outsourcing & Global Employment is Changing the World." Inside Outsourcing will be launched o…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/388 24x7 Direct Derek Gallimore talks with Tremayne Murphy, Director at 24x7 Direct. Headquartered in Melbourne, 24x7 Direct provides offshore staffing solutions for small and medium-sized businesses throughout Australia. In this episode, hear ho…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/387 Superstaff Derek Gallimore talks with Matthew Narciso, Managing Director at Superstaff. Superstaff is a BPO company providing onshoring and offshoring services with seats in the Philippines and the US. In this episode, Derek and Matthew will …
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/386 Gone Global In this episode, Derek Gallimore introduces Gone Global, the latest newsletter from OA described as the "insider's guide to outsourcing." Listen as Derek delivers an edition of Gone Global in podcast format. References: Gone Globa…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/385 Time Doctor Derek Gallimore talks with Rob Rawson, CEO of Time Doctor. Time Doctor is known for its time-tracking software for freelancers and businesses globally. Rob is also the co-founder of Running Remote, a conference about remote workin…
 
What time is the right time to outsource? In this new episode of the Smarter Software Outsourcing show, we talk about what sparks the need for specialized support from an outsourced tech team, and the situations in which outsourcing becomes the best strategy. Specifically, we discuss: 00:35 Intro 01:29 Is there a good time (or a bad one) to conside…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/384 ProColombia Derek Gallimore talks with Ricardo Pedroza of ProColombia. ProColombia is a government agency with offices in 22 countries that aims to promote and attract investors and exporters to Colombia. In this episode, Derek and Ricardo wi…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/383 Arcanys Derek Gallimore is featured on Smarter Software Outsourcing Podcast. Hosted by Frederic Joye of Arcanys, Smarter Software Outsourcing is a business's gateway to what goes on inside and outside a software outsourcing firm. In this epis…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/382 SixEleven Global Services Derek Gallimore talks with Michael Bian, CEO and Founder of SixEleven Global Services. SixEleven is a Davao-based BPO company providing customer support, lead generation, and back-office services to US companies. Bei…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/381 CloudCFO Derek Gallimore talks with Mickael Cardoso, CEO and Founder of CloudCFO. Established in 2016, CloudCFO provides cloud accounting and advisory services for companies with operations in the Philippines. Cloud accounting services have h…
 
This episode was first released on the Leadership Conversations show, where I chatted with Australia-based podcaster and fellow leadership development expert, Jonno White, about what being a leader means today. We talk about leadership being so much more than just influencing people and organizations, and I explain why I think it must hold values a…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/380 Outsourcing Angels Derek Gallimore is interviewed by Linh Podetti, CEO and founder at Outsourcing Angels. Linh also hosts The Kind Boss podcast. In this episode, hear Derek and Linh talk about Outsource Accelerator, its business model, and ho…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/379 Talkpush Derek Gallimore talks with Max Armbruster, CEO and founder of Talkpush. Talkpush is a recruitment software specifically designed to handle large volumes of the talent pool, especially from social media. Known for providing competitiv…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/378 Boldr Derek Gallimore talks with David Sudolsky, CEO and founder of Boldr. Established in Manila, Boldr is a professional employer organization (PEO) sourcing teams from the Philippines, South Africa, and Mexico. It is also the first and larg…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/377 PSA Consultancy Derek Gallimore talks with Greg Wyatt, Director of Business Intelligence at PSA Consultancy. Based in Makati, Philippines, the company provides risk consultancy services to businesses of all sizes. Greg has been a guest in pre…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/376 David Prichard Derek Gallimore talks with David Prichard of The Nile Group and the Objectivist Club of the Philippines. David is a regular guest of the podcast and was last featured in episode 360. Outsourcing shaped the way employers and wor…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/375 BPO Partylist Derek Gallimore talks with Mike Cubos of Bangon Pilipinas Outsourcing (BPO) Partylist, the first party-list representing the outsourcing industry. Mike is also the founder of Performance360 Global Services and Overcode Technolog…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/374 Mike O'Hagan Derek Gallimore talks with Mike O'Hagan. Mike does intensive business tours for companies looking to explore outsourcing in the Philippines. He also runs Shore360, a BPO company based in Clark, Pampanga. in this episode, Derek an…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/373 Virtual Worker Now Derek Gallimore talks with Tyler Lay, Chief Marketing Officer and Director for Branding and Partnerships at Virtual Worker Now. Based in Egypt, Virtual Worker Now provides creatives and customer service teams to global busi…
 
In choosing your software development outsourcing partner, the factors with which you evaluate service provider should not only be limited to the strict technical capabilities, but should also include the collaborative and operational aspects of the process. Why? Because at some point in the outsourcing process, you will have to decide whether you …
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/372 Sara Call Center Derek Gallimore talks with Armando Muca, co-founder and CEO of Sara Call Center. Seated in Albania, Sara Call Center provides optimized customer service and lead generation solutions to global companies. Albania is one of the…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/371 Systems and Outsourcing Derek Gallimore talks with Dr. Steve Day, CEO and founder of Systems and Outsourcing. The company offers courses and coaching sessions about outsourcing and improving business processes for companies of all sizes. In t…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/370 Ryan Strategic Advisory Derek Gallimore talks with Peter Ryan, principal analyst at Ryan Strategic Advisory. The company is one of the leading providers of insights and outcomes in the BPO industry, particularly in customer service and CX. In…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/369 Kaizen Leadership Asia Derek Gallimore talks with Mike Grogan, principal consultant at Kaizen Leadership Asia. The company focuses on helping foreign companies manage their workforce in the Philippines. Mike has been a guest on earlier episod…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/368 Booth and Partners Derek Gallimore talks with Jamie Booth, Managing Director of Booth and Partners. A boutique outsourcing company in Manila, Booth and Partners offer staff leasing and co-managed outsourcing solutions for small and medium bus…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/367 GTACC Derek Gallimore talks with Sangeeta Bhatnagar, Board of Chair of the Greater Toronto Area Contact Center Association (GTACC). Founded in 2005, GTACC covers contact centers in Canada and parts of North America. Sangeeta is also the princ…
 
In this episode, we discuss what Arcanys believes are the key drivers that propel customer satisfaction in an offshore team services provider and client company relationship. These are the same guiding principles that have allowed us, as a company, to keep partnerships going, providing invaluable assistance to clients in various industries in our m…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/366 Outsourced.ph Derek Gallimore talks with Mike Larcher, CEO and founder of Outsourced.ph. Founded in 2012, Outsourced is one of the longest-running BPO firms in the Philippines that offer professional offshore services. Outsourcing and offshor…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/365 CAPACC Derek Gallimore talks with Raul Acosta Moreno of La Cámara Paraguaya de Contact Center y BPO (CAPACC). Constituted in 2014, CAPACC is the main organization for BPOs and contact centers in Paraguay. Indeed, offshoring has been booming i…
 
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/364 PSA Consultancy Derek Gallimore talks with Greg Wyatt, Director of Business Intelligence at PSA Consultancy. Based in Makati, Philippines, the company provides risk consultancy services to businesses of all sizes. Greg has been a guest in pre…
 
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