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Welcome to the ExPEERience podcast, where leaders in the field of world-class Customer Experience (CX) share insights on how to differentiate your brand by delivering exceptional experiences. Listen in on the dynamic conversation as host Paula Hansen, SAP Customer Experience Chief Revenue Officer, captures the stories, expertise and practical advice of thought leaders, executives and futurists who are defining the CX of tomorrow. Hear about advancements in technology that are helping to rede ...
 
The ERP Advisor presents timely information drawn from real world experience with software selections and implementations across dozens of industries. Topics include: ERP Software, Human Capital Management, Customer Relationship Management, eCommerce, Data Migration, and Blockchain and AI as they relate to ERP. The ERP Advisor is hosted by the independent and objective consultants of ERP Advisors Group. Never accepting commissions or kickbacks from any software vendors or implementation part ...
 
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show series
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’re speaking with Product Manager, Karsten Strothmann, to learn all about the world of extensions and event-driven extensibility with SAP Extension Suite. Karsten explains when and how to extend the business core, highlights the different extension types available, a…
 
Rounding out our menu of legacy software reviews, we welcome Jim O'Donnell of TechTarget as he brings some 30 years of expertise in covering a wealth of technical fields as a writer and editor. In this edition of The ERP Advisor, we discuss Deltek, Epicor, and IFS legacy applications, as well as providing our feedback from the Epicor Insights 2021 …
 
Welcome to openSAP Invites. In this episode we’re learning all about SAP’s Climate 21 initiative with Bettina Zedlitz, Senior Director for Sustainability and Climate 21 at SAP. We’ll be finding out how it’s helping customers minimize the CO2 footprint of their products, operations, and supply chains. We also learn more about the openSAP course, Bus…
 
Welcome to a special Thought Leaders episode with Jeannie Walters, CEO and Founder of Experience Investigators. In this episode, Jeannie explains how by understanding our customer’s journey and their personal experience, we can develop strategies to exceed their expectations, delight new and existing customers alike, and get everybody excited about…
 
In ancient times, before the existence of the internet, Sage brought forth their numbered ERP solutions to become the third-largest ERP vendor in the world. But while Sage 90, Sage 200, Sage 300 and the rest can be adapted to the cloud, they weren’t built for it like Sage Intacct and other modern ERPs. In this episode of The ERP Advisor, we review …
 
Welcome to a special Thought Leaders episode for Pride month with Jens Schadendorf, economist and book changemaker, in which we learn why it’s important to invest in LGBT+, diversity and inclusion to drive positive results at corporate, societal, and personal level. Jens chats about work and family relationships, his own personal struggles as a gay…
 
It is the largest ERP vendor in the world, serving Walmart and Costco, Chevron and Exxon Mobile, Ford and GM, and Google and Apple. SAP is a bona fide ERP juggernaut — and it is making a competitive play for midsize businesses with S/4HANA. So where does that leave the legacy customers? While the end-of-life for legacy products has been extended, t…
 
Welcome to a special Thought Leaders episode for Pride Month with Nina Strassner, Head of Diversity and People Programs at SAP in Germany, and Ezequiel Massa, Head of Diversity & Inclusion for SAP Latin America & Caribbean. We talk about what Pride Month means to us as individuals, as a community, and at corporate level. We focus on personal storie…
 
Welcome to a special Thought Leaders episode with Sindhu Gangadharan, Senior Vice President of the SAP User Enablement unit and Managing Director of SAP Labs India. Sindhu talks to us about her own career in technology, shares what it was like to grow up in Bangalore, and explains why it’s important we follow our own dreams and inspire and support …
 
AX, NAV, GP, SL … in and amongst the acronyms, there lies a fascinating story of how Microsoft sidestepped building its own ERP by acquiring existing software. Or so it thought. Fast-forward to today, where Dynamics 365 and Business Central have largely replaced Axapta, Navision, Great Plains, and Solomon. While Microsoft will continue to provide s…
 
Welcome to a special Thought Leaders episode with Cheryl Bayer, CEO of Living Popups, and V.R. Ferose, Senior Vice President and Head of SAP Academy for Engineering. In this episode, we learn how augmented reality is being used to bring the learning experience to life to educate and entertain children and adults alike. We’ll be focusing on the magi…
 
When an open-ended search reveals one of the top questions about a product to be “Is it still used?” — it is time to evaluate modern ERP solutions. The end-of-life discussion surrounding PeopleSoft and JD Edwards has continued for the better part of a decade. And while these legacy systems aren’t dead yet, is the headache of maintaining an out-of-d…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and today, we’re learning all about DevOps with SAP experts Dirk Lehmann and Boris Zarske. Dirk and Boris demystify the term DevOps and explain in refreshingly practical terms what it actually means and how by adopting this approach, we can increase the all-important agility and quality of…
 
Welcome to a special Thought Leaders episode with Dr. Gail Gazelle, a highly sought-after and in-demand physician, coach, and speaker who is dedicated to helping others build everyday resilience. This is a powerful episode in which Dr. Gazelle shares her extensive knowledge and coaching experience to help us embrace a growth mindset, develop our em…
 
When Oracle announced that it would be continuing support for E-Business Suite through the next decade, it helped satisfy immediate concerns about sunsetting the platform. But it is clear that Oracle’s focus on innovation will remain on NetSuite and Oracle Fusion Cloud ERP. In this edition of The ERP Advisor, we examine what the future holds for Or…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’re learning all about AI chatbots with Karsten Schmidt, Managing Director of SAP Conversational AI. Karsten helps us understand the key benefits of building and using enterprise-ready chatbots for SAP and third-party solutions and we discover how chatbots are stream…
 
We are witnessing a major transformation in the ERP landscape: more and more vendors are sunsetting legacy products in favor of cloud ERP solutions. With working from home accelerating demand for cloud ERP, vendors are responding with better software. It has made for a competitive set of choices — so how do you decide when it is the right time to u…
 
Welcome to openSAP Invites. I’m your host Robert Nichols, and I’m excited to welcome two futurists from Tata Consultancy Services (TCS), Frank Diana and Kevin Benedict. Frank and I first worked together on an openSAP thought leaders course called “Reimagining the Future: A Journey Through the Looking Glass”. A course that explained that we can no l…
 
On this, the final episode in this season of ExPEERience, we’re looking at CX of the future. How is what your customers are expecting from their experiences changing? How can we deliver the experiences of tomorrow? And how will technology like AI and machine learning play a part? Here’s who is joining me and just some of the future-forward wisdom t…
 
In this episode of ExPEERience, it’s time to look at the realities of delivering great CX in a digital space. How can you make your customers feel connected to your brand through non-human interactions? How far can you go with personalization before it gets “creepy”? And how do you give customers the same experience across multiple platforms? To he…
 
Today, we’re looking at how attention to great customer experience can preserve or even strengthen that relationship when things go wrong. What happens when an order goes missing, a new purchase breaks, or an event is ruined. No company is immune to a crisis and it’s at times like these when your relationship with your customer comes under threat. …
 
In this episode, I’ve assembled a global cast of outstanding customer experience leaders to discuss the transformational effect a rich and robust community can have on the customer experience your brand delivers. Here’s just a taste: Tony Ambroza, Chief Brand Officer with Carhartt, tells me that a community-centric perspective was built into the co…
 
In this episode, we’re doubling down on what it takes to make not just good customer experiences, but great ones. How your brand can move from merely satisfying customers to delighting them. And how you can create experiences that aren’t just pleasant, but truly remarkable. To unpack the myriad initiatives a brand might take, I sat down with a few …
 
Let’s start with the very foundation of customer experience: How do you define customer experience? Where does customer experience fit in the long list of your company’s priorities, like having a great product or a compelling price point? And what defines a great customer experience leader? To help answer these questions, I invited a few exceptiona…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’ll be learning all about the business benefits of SAP Business Technology Platform with Nis Boy Naeve, Vice President Platform Adoption​ at SAP SE. He talks us through key use cases and explains how we can experience the software for ourselves by completing our firs…
 
Fundraising, donors, grants, endowment funds, budgets, audits.… While nonprofit financials provide unique challenges, they can be solved with the right ERP system. But after last year’s Blackbaud data breach, nonprofits everywhere were left searching for answers. In this episode of The ERP Advisor, we reveal what we discovered from working with non…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’re learning all about SAP Fieldglass, SAP’s Vendor Management System, its benefits, and key use cases with Amber Roth, Global Head of the SAP Fieldglass presales team and Amanda Slevar, Director of Solution Advisory for SAP Fieldglass. Stay tuned for their fascinati…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’re learning all about SAP Integration Solution Advisory Methodology with Katrin von Ahsen, Product Expert for Intelligent Enterprise Technology at SAP. Katrin explains SAP’s integration strategy, outlines customer use cases, and shares her expert insights so we can …
 
Welcome to a special Thought Leaders episode with Nina Strassner, head of Diversity and People programs, and Cawa Younosi, Head of H.R. Germany at SAP SE. This is our personal invite to you to join our casual lunchtime chat where we discuss the personal challenges of working from home and the importance of good routines. Since COVID social distanci…
 
When there are so many excellent enterprise tools available to organizations, why do accounting teams continue to rely on Excel? We’ve observed that making the jump from copy/pasted spreadsheets to automated financial reporting often requires a better understanding of the software itself. In this edition of The ERP Advisor, we examine how to get wh…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’ll be learning about SAP AI Business Services with Senior Product Manager, Jana Wuerth. Jana explains how we can kick-start our own intelligent processes and gain lots of practical, hands-on experience. Join us to learn more about SAP’s approach to Artificial Intell…
 
Economic forecasts from esteemed organizations predict that the US construction industry will contract in 2021. So why are others expecting growth? In this episode of The ERP Advisor, we discuss how implementing the right software can help companies defy downward trends and grow while the competition shrinks. We also provide helpful insights from r…
 
Welcome to a special Thought Leaders episode with V.R. Ferose in which we discuss leadership in tumultuous times and explore what it takes to navigate a crisis successfully. Ferose talks to us about the leadership challenges and opportunities of 2020/21, explains what we can learn from the empathy and truth of great leaders past and present, and em…
 
Welcome to a special openSAP Invites Thought Leaders episode with Charlotte Otter on the power of storytelling. If one thing unites us all throughout the ages, it’s surely our fascination with great stories that provide emotional connections and lasting memories. So, whether you’re currently reading stories to your children, writing corporate speec…
 
Welcome to openSAP Invites, I’m your host, Robert Nichols. In this episode I discuss with two guest experts, Emily Wilson and Dr. Benjamin Granger, about their perspectives on Human Experience Management (HXM), and the importance of listening to employees for organizations to effectively adapt and thrive. We also discuss what it means to design, sh…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this episode, we’ll be learning about SAP Fiori design system with Thomas Reiss and hearing how it helps provide a consistent, high quality user experience for all SAP products. We chat about design – both good and bad – and find out how SAP Fiori is transforming and harmonizing the…
 
ERP implementations aren’t naturally destined for failure. The key to success lies in finding someone who can orchestrate the thousands of details, features, and moving parts that are intrinsic to any ERP implementation — and then harmonize them into the final result of a successful go-live. If it sounds impossible, it’s all in a day’s work for an …
 
Welcome to a special openSAP Invites Thought Leaders episode, AI Assistance in Healthcare. On September 17, 2020, we had the pleasure to speak with two extraordinary thought leaders, Igor Jablokov and F. Scott Moody and we’re thrilled to be able to share this fascinating conversation with you here today. Igor and Scott are united through their visi…
 
Welcome to openSAP Invites! I’m your host Elisabeth Riemann and in this entertaining episode we’ll be learning more about the visual, drag&drop programming language, Snap! with our in-house experts Jadga Huegle and Jens Moenig. Thanks to Jadga and Jens’ creativity and passion for Snap! we discover just how easy and fun it can be to hone our program…
 
Cyber Security Awareness Month Special Episode: Considering how much is at stake in enterprise systems — from financials and trade secrets to customer data and credit card numbers — the argument could be made that ERP security best practices carry the highest importance. We’re looking for holes in the fence and discussing how to patch them in this …
 
Welcome to openSAP Invites. I’m your host Robert Nichols, and in this episode, I introduce Dr. Steven Hunt. Steve and I first worked together on an openSAP course in 2015. We came back together again in 2020, to develop and deliver two openSAP courses on Human Experience Management (HXM). In addition to experts from across SAP and Qualtrics, Steve …
 
What does it mean to deliver an exceptional customer experience? Is it possible to build amazing experiences before engaging with customers? And how can you anticipate your customers’ future needs and preferences, so you can evolve your CX efforts to meet their ever-changing needs? Hi, I’m Paula Hansen, Chief Revenue Officer for SAP Customer Experi…
 
Welcome to a special Thought Leaders episode with Prof. Dr. Laura Marie Edinger-Schons and Manuel Kreitmeir, in which we discuss and further explore the topic of New Work and Purpose, which was the theme of their recent openSAP course. I’m your host Elisabeth Riemann and I’m thrilled to welcome Laura and Manuel back to openSAP. Their MOOC joins a s…
 
There are a lot of stories about famous ERP implementation failures. There is a lot less information on how to prevent one from ever happening in the first place. Rather than focus on the tragedies, we prefer to provide the answers on how to avoid an ERP implementation disaster. In this episode of The ERP Advisor, we discuss the underlying reasons …
 
Welcome to openSAP Invites. I’m your host Elisabeth Riemann and in this episode, we talk to Dr. Harsh Jegadeesan about Integration and APIs to understand why they are the foundation upon which Intelligent Enterprises are built. We talk about use cases, integration building blocks and integration black belts; and learn about SAP’s strategy for integ…
 
Welcome to a special Thought Leaders episode with Martina Peskoller-Fuchs in which we learn how to cultivate and nourish a positive mindset for self-innovation. I’m your host Elisabeth Riemann and today we learn the importance of taking control of our choices and our reactions to live a healthier, happier, and more meaningful life. While we can’t a…
 
With so many vendors and platforms to choose from, you need a fail-safe formula for evaluating which one will ultimately be right for your organization. In this episode of The ERP Advisor, we discuss the best ERP selection criteria and provide a sneak peek at our Total Certainty System for vetting enterprise software solutions.…
 
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