Best Sarah Hatter Podcasts (2024)

1
It’s Not About Us featuring Sarah Hatter 46:06

20d ago46:06

46:06

If you’re Tony Stark hosting your own expo, a huge production, outrageous budget, and big personality as a keynote speaker is entirely expected. Attractions, autograph sessions, celebrity sightings – that’s all part of the experience. While you may not see Iron Man at an industry event, you may very well see actual celebrities (from this universe) …

1
Rock ‘n’ Roll Pest Control featuring Margaret Garcia 41:33

31m ago41:33

41:33

Seattle is known for grunge rock. But before grunge, the Young Fresh Fellows were pumping out punky power pop. And they’re still going strong today. Rock ‘n’ Roll Pest Control, from their 1984 debut is about how the power of music can help all manner of mental pests.But when you have pests like insects or rodents invading your home, music won’t mak…

1
Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic 50:47

10d ago50:47

50:47

Last week, we explored trust in terms of leadership. But in this scene from the 1989 Tim Burton film, Batman, Jack Nicholson’s Joker is exploring a different kind of trust. When someone you’ve never met is seemingly always behind a mask, how do you trust them? How do you know who they really are and what they’re actually up to? As work from home ha…

1
Trust featuring Frank Mona III 49:06

13d ago49:06

49:06

In 2011, former US Secretary of State, Colin Powell, shared his views on the essence of leadership and boiled it down to a single word, trust. Powell began his military career in the US Army in 1958 and in 1989, was promoted to the rank of General. He concluded his military career by serving as the 12th Chairman of the Joint Chiefs of Staff, the hi…

1
There’s Only One Thing Wrong with this Car featuring Alyona Medelyan 43:54

28d ago43:54

43:54

Before Baywatch, David Hasselhoff starred in Knight Rider, a television series that featured KITT, an AI-enabled 1982 Pontiac Firebird Trans Am that featured the iconic pulsing red scanner bar. But while Hasselhoff was the star of the show, it was Bonnie Barstow, played by Patricia McPherson, who was the brains behind KITT. As the lead design engin…

1
Would You Like to Play featuring Kent Morita 54:32

1M ago54:32

54:32

Benedict Cumberbatch’s portrayal as Alan Turing in the 2014 film, The Imitation Game earned him an Oscar nomination. In this scene, he describes what has become known as the Turing Test. Introduced in 1950, this test determines if a machine can exhibit intelligent behavior indistinguishable from a human. In short, its goal is to determine if a mach…

1
A Little Dignity and a Little Respect featuring Stacy Sherman 37:48

1M ago37:48

37:48

Dolly Parton is probably more associated with the 1980 film, 9 to 5, because of her hit theme song by the same name. But this scene featuring Lily Tomlin and Dabney Coleman captures a struggle that endures to this day – the prejudice against women in the business world. While things have changed significantly in the last four plus decades, women st…

1
Please Mr. Postman featuring Michael Mattson 53:54

2M ago53:54

53:54

The 1961 hit, Please Mr. Postman, performed by the Marvelettes, was the first #1 single for Berry Gordy’s Motown Records. It carried a plea for the Postman to deliver news from the singer’s boyfriend who was, presumably, at war. The United States Postal System pre-dates the United States of America by nearly a year. Formed July 26th, 1775 by the Se…

1
I’m Just Gonna Say You’re a Farmer featuring Dan Smitley 47:08

2M ago47:08

47:08

During the Career Day episode of That 70’s Show, Michael Kelso’s father, John Kelso, tries to explain his job as a “Senior Executive Statistical Analysis Technician.” While Michael isn’t known as the brightest bulb, I think most people would struggle to clearly explain exactly what it is he does and why it’s important. In the world of Customer Serv…

1
I Know You Called featuring Douglas Tait 37:52

2M ago37:52

37:52

The 1994 R.E.M. hit Star 69 referenced the access number for the “last-call return” feature of telephones in North America. The chorus repeats the phrase, “I know you called” 5 times before revealing the caller hung up but was discovered using the *69 feature. That feature, however, pre-dates the current telephony system that primarily uses VoIP (V…

1
No One to Call featuring Tim McElgunn 51:00

2M ago51:00

51:00

Great comedy requires keen observation and analytical skills. One of the best at observing and analyzing human behavior was George Carlin. In this bit from 1976, he takes aim at our behaviors with the telephone. Of course, telephone technology has come farther than either Alexander Graham Bell or George Carlin could have anticipated. Today, they ar…

1
No, Nick - Motivating featuring Russel Lolacher 50:44

3M ago50:44

50:44

2011’s Horrible Bosses takes the idea of bad leadership to the extreme, but many people can relate to Nick’s exasperation with his horrible boss, Dave. The movie highlights three different types of horrible bosses – so horrible that their subordinates conspire to murder them. Don’t worry – it’s a comedy. The reality of having a horrible boss, howev…

1
Monster is a Relative Term featuring Mike Verret 43:56

3M ago43:56

43:56

Dr. Henry Wu provides an illuminating take on the idea of perspective in 2015’s Jurassic World: “To a canary, a cat is a monster; we’re just used to being the cat.” Our perspective on just about anything is likely biased by what we’re used to. Businesses often forget the perspective of who they’re marketing to, says Mike Verret. In fact, when it co…

1
Have You Tried Turning It Off and On Again? featuring Doug Rabold 40:35

3M ago40:35

40:35

The British comedy, The IT Crowd, was inspired by an encounter with a PC tech with poor people skills. While IT Service Desk and IT Service Management have both changed drastically since it’s 2006 debut, the stereotype of socially inept geeks answering tech support calls lives on. But there’s a shifting of the IT Service Management landscape. The p…

1
The One That I Want featuring Jason Trujillo and Kate Kompelien 47:33

3M ago47:33

47:33

The 1978 film, Grease, follows the romantic journey of Danny Zuko, played by John Travolta, and Sandy Olsson, played by Olivia Newton-John. You’re The One That I Want is the theme to the denouement of the story, when both characters recognize the persona of the other and reimagine who they could be for each other. Creating a product that customers …

1
Last Dance featuring Jason Hiland 50:17

4M ago50:17

50:17

If you’ve never seen the video for Tom Petty’s 1993 hit, Mary Jane’s Last Dance, it’s a disturbing example of what can happen when an unsupervised worker with the right access goes rogue. While work from home has become increasingly popular for contact centers, agent disengagement and security concerns still linger. Jason Hiland has spent over two …

1
Ruin is the Road to Transformation featuring Kassy LaBorie 45:42

4M ago45:42

45:42

Based on the 2006 book of the same name, the 2010 film Eat, Pray, Love follows the self-discovery journey of Liz Gilbert, played by Julia Roberts. Faced with a “now what” moment, she travels to Italy, India, and Bali. This clip illustrates a moment of realization for her about change and fear. Her resolve, however, will continually be tested, and t…

1
Ritual featuring Mercer Smith 41:20

4M ago41:20

41:20

Perhaps no movie epitomizes the early 90s grunge scene quite like the 1992 film, Singles. Cameron Crowe’s second film featured a soundtrack littered with bands that would soon become household names. Soundgarden’s Birth Ritual featured the unmistakable vocals of Chris Cornell belting out the word Ritual. Rituals are a feature of every society, ofte…

1
Jenny I’ve Got Your Number featuring Philip Bennett 52:30

4M ago52:30

52:30

For most of 1981, 867-5309 would have been considered a random phone number at best. By the spring of 1982, it had become the most famous phone number in the world. Tommy Tutone’s hit even inspired a fad of people calling the number and asking for Jenny, forcing nearly one hundred people to change their phone numbers. Perhaps the second most famous…

1
We All Wanna See You Tattoo Your… featuring Kory Kostecka 38:13

5M ago38:13

38:13

In Season 8 of The Office, Andy Bernard gets creative with an employee incentive plan to drive better profitability. His points system is met with apathy until he ups the ante with some pretty bizarre and embarrassing potential rewards. In typical Andy fashion, his plan backfires spectacularly. Kory Kostecka, the Director of Workforce Solutions at …

1
The Look featuring Daniel Nilsson 38:29

5M ago38:29

38:29

In 1989, Roxette took the world by storm with their first hit, “The Look.” Songwriter, Per Gessle wanted the band’s 2nd album, Look Sharp, to be “a little more programmed, digital, and modern” than their first effort, Pearls of Passion, so he got a synthesizer and in the process of learning to use it, wrote “The Look.” Daniel Nilsson believes suppo…

1
Fantastic Voyage featuring Ilenia Vidili 52:07

5M ago52:07

52:07

The iconic 1980 Lakeside hit, Fantastic Voyage, invites listeners to leave behind the mundane and embark on a journey filled with unexpected delights. Breaking free of societal constraints and your own comfort zone has compelling rewards, but only if we’re ready to embrace the journey. Societal constraints extend to the business world, too. Quarter…

1
So Shines a Good Deed in a Weary World featuring David Allison 55:54

5M ago55:54

55:54

This was the moment that Charlie showed Willy Wonka what he really valued in the 1971 classic, Willy Wonka & The Chocolate Factory, which was based on Roald Dahl’s 1964 novel, Charlie and the Chocolate Factory. Charlie, despite having secretly tried Fizzy Lifting Drinks at the behest of Grandpa Joe, valued personal integrity. It was this integrity …

1
Man in the Mirror featuring Phil Johnson 46:57

6M ago46:57

46:57

While the title track of Michael Jackson’s 1988 album, Bad was full of bravado and ego, the fourth single, Man in the Mirror, was a lesson in both humility and personal responsibility. It would go on to become Jackson’s tenth #1 single. While making a change seems like a relatively simple thing to accomplish, Phil Johnson says it requires building …

1
This Town Deserves a Better Class of Content featuring Paul Banks 53:51

6M ago53:51

53:51

In one of his final and most acclaimed roles, Heath Ledger gives some incredible advice as The Joker in 2008’s The Dark Knight – value your skills. In this scene, he’s found the people who need his particular skillset – they probably can’t do the job themselves and besides, who has the time when you’ve got all that criming to do? So often in busine…

1
Seriously Understaffed featuring Irina Mateeva 46:24

6M ago46:24

46:24

Not every situation calls for the whole team. But even the likes of Black Widow (Natasha Romanoff) and Iron Man (Tony Stark) feel it when there aren’t enough of them to handle the job, like in this scene from 2016’s Captain America: Civil War. Staffing plans are important for all kinds of businesses, including, apparently, the superhero business. B…

1
LinkedIn State of Mind featuring Elena Garvey 43:04

6M ago43:04

43:04

Jay-Z’s Empire State of Mind featuring Alicia Keys was a love letter to New York. It was a song that expressed how, despite its obvious flaws, the city offered things that no other city offered. New York is a place of inspiration, style, renewal, dreams, and success stories. At the same time, it can be a brutal gauntlet that pushes you to (and poss…

1
Kapowee! featuring Mitch Case 42:35

7M ago42:35

42:35

If you’re not familiar with Grady the Badger, let me introduce you. Grady appeared in commercials for Johnson Automotive, a chain of dealerships in North Carolina, Maryland, and Florida. Grady was, uh, well, everything people hate about salespeople and then some. Pushy, obnoxious, misogynistic, condescending – you name it, Grady embodied it. In thi…

1
Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody 38:02

7M ago38:02

38:02

Even the most exclusive organizations in the world often hire based on “gut” or “instinct” without any real data to show whether someone is a good fit for a role or not. In 1997’s Men in Black, a group of young officers, including NYPD detective and future MIB agent J (Will Smith), are submitted to a battery of tests supposedly for their "motor ski…

1
Scar Tissue featuring Rob Connelly 39:08

7M ago39:08

39:08

In 1992, guitarist John Frusciante left the wildly successful Red Hot Chili Peppers and spent the better part of the decade battling heroin addiction. Nearly 7 years later, he reunited with the band and it’s his unmistakable melody that introduces the Grammy-winning 1999 hit, Scar Tissue. The song delved into themes of drug addiction and the strugg…

1
Baby If You’ve Ever Wondered featuring Sandy Yu 43:35

7M ago43:35

43:35

WKRP in Cincinnati was a sitcom that ran from 1978 to 1982. It was a show that really focused on the relationships between the main characters on the show, all employees of a struggling AM radio station in Cincinnati that switches its format to playing rock music to stay afloat. The theme song you just heard contains the lyrics, “Baby, if you’ve ev…

1
I Fought the Law featuring John Walter 38:49

7M ago38:49

38:49

Hit songs sometimes take a long path to recognition. Perhaps you recognize this song as a hit by The Clash. Their 1979 punk cover version reached #24 on the Irish Singles Chart and has since appeared in blockbuster movies and video games. But the song was written by Sonny Curtis in 1958. The following year, he took over guitar for Buddy Holly in th…

1
What It’s Like featuring Dr. Natalie Petouhoff 52:35

7M ago52:35

52:35

Everlast gained fame as the lead vocalist of the Irish-influenced hip-hop group House of Pain in the early 90s with their infectious hit, Jump Around. But by 1998, House of Pain had disbanded and Everlast, now nearly 30, took on a new persona for his solo career – Whitey Ford. His first hit single, What It’s Like, was more than just a musical depar…

1
Chain-o'-Command featuring Ron Holt 55:18

8M ago55:18

55:18

In 1986’s Odd Jobs, Max (played by Paul Reiser) gets his feet wet in the moving business while partnered with a veteran of the industry, Wylie. In this scene, his very first day on the job, Wylie makes it clear that this partnership is more of a dictatorship. After realizing the only moving company option, which is also mob-owned, provides horrendo…

1
How Do We Do That featuring Jan Young 55:29

8M ago55:29

55:29

Taking a new product to market is rarely easy. Just ask Walter White. Our role in that is often unpredictable. Afterall, Walter was a chemistry teacher before his entrepreneurial escapades on Breaking Bad. He had to learn a lot of new skills to become successful in an entirely different industry.Jan Young got her start in tech before the dot com bu…

1
Jump the Queue - Looks Good On You Though featuring Nate Brown 53:04

8M ago53:04

53:04

While golf fashion is significantly more toned down these days, it was once a world filled with loud prints and wild colors. And perhaps no character personified loud and wild in the golf world quite like Rodney Dangerfield’s character in 1980’s classic film, Caddyshack. In this scene, after making fun of a particular trilby in a golf shop, he sees…

1
You’ve Got to Know When to Hold ‘Em featuring Tino Engel 45:52

8M ago45:52

45:52

The 1978 hit, The Gambler, by Kenny Rogers tells the story of a chance meeting with gambler who offers his outlook on life using poker metaphors in exchange for a drink of whisky. In the gambler’s mind, every situation requires decisions because life itself is a gamble. To play it well, you must choose wisely, take a few risks, and not dwell on ine…

1
We’re Not Gonna Take It featuring Michael Podolsky 46:03

8M ago46:03

46:03

Dee Snider, the frontman for Twisted Sister, “wanted to write an anthem for the audience to raise their fists in the air in righteous anger” and the result was the transcendent hit, We’re Not Gonna Take It. Over time, the song took on new meanings. In 1985, a year after its release, it meant fighting censorship attempts by the Parents Music Resourc…

1
Blame Canada featuring Mike Aoki 43:10

9M ago43:10

43:10

In South Park: Bigger, Longer & Uncut, Kyle’s mom, Sheila, makes Canada the scapegoat for the bad behavior of South Park’s children. But if Kyle’s mom were to find a scapegoat today, it would likely be Artificial Intelligence rather than America’s friendly neighbor to the north. It’s hard to go a single day without hearing about how AI will automat…

1
The Color Of This Pen Is featuring Nick Glimsdahl 40:04

9M ago40:04

40:04

Liar Liar imagined an attorney who could only tell the truth for an entire day. In this scene, he’s attempting to use all his willpower to simply lie about the color of a pen. This 1997 Jim Carrey film makes us wonder – what if marketers had to do the same? Nick Glimsdahl, host of Press 1 for Nick and Director of Contact Center Solutions at VDS, th…

1
I Can featuring Sean Ilenrey 33:13

9M ago33:13

33:13

The 2003 hit, “I Can” by Nas may have been aimed at children, but the message of hard work to achieve your dreams is relevant to anyone still involved in that pursuit. Success is a product of hard work, practice, and recognizing and taking advantage of opportunities, particularly stretch opportunities. Sean Ilenrey went from a homeless high school …

1
I’m Not Your Ordinary, Everyday Fool featuring Rick Denton 43:58

9M ago43:58

43:58

Clark W. Griswold is not your ordinary, everyday fool – he’s an exceptional fool and one who loves travel. Whether it’s California’s Walley World, Europe, or Las Vegas, Clark has experienced a lot as a customer while traveling with his family. In this scene from 1983’s National Lampoon’s Vacation, Clark is experiencing was could have been a “relati…

1
Be Curious Not Judgmental featuring Ashna Patel 47:20

10M ago47:20

47:20

I may be biased, but this scene from Ted Lasso may be one of the best scenes in recent television history. Aside from reminding us how food can transport us back in time, it more importantly reminds us to always be curious. Asking questions is a skill we learn very early in childhood – particularly ones that begin with “Why?” But that curiosity is …

1
Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks 32:51

10M ago32:51

32:51

2500 years ago, before Socrates, Plato, and Aristotle, the Greek philosopher Heraclitus observed the ever-present state of flux in everything. His philosophy on how everything flows is often paraphrased (or misquoted) as, “The only constant in life is change.” On this episode of Jump the Queue, we’re exploring transitions. Emma Lo started out as a …

1
Okay Campers Rise and Shine featuring EJ Kritz 52:01

10M ago52:01

52:01

Being an agent in a contact center can sometimes feel like Groundhog Day. You take call after call every shift and most of them sound like the calls you took the day before that, and the day before that, and the day before that. Of course, not everyone can thrive in that kind of environment. I mean, Bill Murray spent 12,395 days repeating the same …

1
Are You Experienced featuring Dan Gingiss 46:01

10M ago46:01

46:01

If you’ve never seen it, watch footage of Jimi Hendrix at the Monterey Pop Festival in 1967. Then you’ll understand why his band was called The Jimi Hendrix Experience. Their debut album – Are You Experienced? – was an immediate success, both critically and commercially. But it was Jimi’s stagecraft, a revelation tomostly white Greenwich Village au…

1
Inconceivable featuring Neal Topf 45:06

10M ago45:06

45:06

While the Princess Bride featured more famous quotes, Iñigo Montoya questioning Vizzini’s use of “Inconceivable” is not only memorable, but relatable in the business world when we hear terms used over and over in ways that may not be appropriate. While it’s not “inconceivable,” Neal Topf, President of Callzilla, has his own industry term that makes…

1
I Know Kung Fu featuring David Wentworth 50:18

10M ago50:18

50:18

We’re still a long way from learning Kung Fu in seconds like Neo did in The Matrix, but learning technology has come a long way over the past decade. With the impending launch of Apple Vision Pro, and the recent impressive advances in Generative AI, is learning on the cusp of something completely different from what’s come before it? David Wentwort…

1
I'm Good Enough I'm Smart Enough featuring Casey Klein 51:02

11M ago51:02

51:02

Daily Affirmations with Stuart Smalley mocked the self-help industry, but there have been numerous studies affirming a wide array of benefits of both self-affirmations and words of encouragement from others. Casey Klein isn’t a self-help guru, but he is thinking about ways to make life in the contact center better for agents. Among those ideas is u…

1
I Would Rather Work for Chuck E. Cheese featuring Mary Drumond 51:02

11M ago51:02

51:02

While the disdain Parks and Recreation’s Ron Swanson has for government is played for laughs, his view of government being inefficient and a lousy place to work is shared by many Americans. But what if government inefficiency and employee dissatisfaction are, in part, because the software tools available to government employees haven’t kept up with…

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