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Chase Larson is a friend of the podcast and is the Chief Lending Officer at St. Cloud Financial Credit Union in Minnesota. In today's episode, Chase shares his expertise in crypto, how he is looking to use it at his credit union, how others have utilized it at their credit unions/banks, and what the future holds for this technology in your credit u…
 
Jill Sammons, Senior Vice-President, Marketing & Strategic Communications Jill SammonsVice President, Marketing & Brand StrategyBCU Jill has more than 30 years of credit union marketing and business development experience, beginning in 1991 when she joined BCU. Her work currently includes putting Purpose Into Practice to drive brand value, member a…
 
Mike Lawson is the face you have seen across the industry for over 20 years with over 5,000 videos with CUbroadcast, a credit union talk show. In this episode of the Credit Union Leadership podcast, Taylor Murray interviews the interviewer. Mike Lawson is putting all his marketing, journalism, humor, and video innovation to work and as a result sin…
 
Email me for my employee discount Scott@ServiStarConsulting.com for this upcoming Vertex Live Nationwide Fall Program in this nationwide series you will also get access to : On-Going Learning Twelve-month access to the following Computer-Based Management Training Courses from the Vertex Library. Delegation Team Building Coaching for Performance Emp…
 
We don't have a million dollars to incentivize activity- Carlynne Pouliot joins us again for our mini-series on Vertex Live Nationwide coming up later this month on September 12th running through December. Register NOW to level up your leadership on the topics below: Module Key Learning Points: The Key Attributes and Skills of Highly Effective Cred…
 
There are three topics that carry more weight as it relates to what makes up a high-performing leader in the credit union industry, coaching, strategic thinking, and leadership. On today's Vertex Live Nationwide Countdown to our upcoming Fall Session, Carlynne Pouliot discusses using skills in Strategic Thinking and Leadership to take a credit unio…
 
Vertex Live Nationwide UPDATE We previously recorded these countdown episodes before the last class graduated. That class suggested we do more classes with less of a time commitment. As a result, our VLN Fall 2022 session is 10 sessions 2 hours each vs 8 sessions 3 hours each. This pushes the start date to August 2 Registration August 2–December 6 …
 
Vertex Live Nationwide is a 10-topic series that credit union leaders nationwide join in on to learn common traits of high-performing leaders. Each session is from 2-5 PM ET/11-2 PM PTSessions: Key Attributes and Skills of Highly Effective Managers and Delegation (Tuesday, Sept. 13) Team Building and Coaching Part 1 (Tuesday, Sept. 27) Coaching Par…
 
Another daily mini-series leading up to our most coveted Vertex Live Nationwide a special thanks to Carlynne Pouliot - Director of Branch Administration at HRCU who was a participant and is now sharing this Vertex training with the rest of her organization where they focus on offering their members, Better, Not Bigger Banking! On this first of five…
 
Stacey Ferris has a heart for the member, the community, and the mission at Community Choice Credit Union. As a training manager, she worked closely with ServiStar Consulting to develop a financial wellness training program that launched in May of 2022. This Credit Union Leadership podcast episode was recorded live onsite with Stacey in the room be…
 
From the local school system to Wisconsin as a member of CUNA mutual to several regions in Africa as an international CUDE leader, Brent Rempe has been molded to by nature think outside of the box. Brent Rempe worked regularly with ACCOSCA...the continental confederation of national associations, learning about what financials and credit union coop…
 
At the time this podcast aired, Ukraine was on day 62 of the Russian invoked war in Ukraine. In this episode, we spoke with Andre Vygnanski, Cheif Executive Officer at Ukrainian Selfreliance Michigan Federal Credit Union Want to help Ukrainians? Join our credit union friends in supporting those immigrating to the US! There is a big soccer tournamen…
 
Hey Mike, I don't agree with you. Mike previews the topic we are covering in emerging leaders how does an emerging leader deal with the interpersonal conflict they likely didn't know they were signing up for? Emerging Leaders Workshop STARTS:MAY 12, 2022ENDS:OCTOBER 13, 2022LOCATION:ONLINEREGISTER NOWServiStar's Emerging Leaders ProgramImprove empl…
 
Hey Mike, want to grab a beer after this podcast? In this episode of the Emerging Leaders mini-series we ask Mike, what should emerging leaders know about behavior change that needs to take place once they are no longer a peer but a new manager? Emerging Leaders Workshop STARTS:MAY 12, 2022ENDS:OCTOBER 13, 2022LOCATION:ONLINEREGISTER NOWServiStar's…
 
“Joining a new company is akin to an organ transplant—and you’re the new organ. If you’re not thoughtful in adapting to the new situation, you could end up being attacked by the organizational immune system and rejected.” In this episode, Mike shares how emerging leaders stay progressive with change yet do so in a way that doesn't get them immediat…
 
Team success depends on the team’s ability to identify and focus on a clear and compelling performance challenge or common purpose. It can take many forms, but this challenge or purpose must be clear and compelling to all team members. In this mini series episode, Mike shares with us one hack emerging leaders can use to lead with purpose? Gallup’s …
 
Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup researc…
 
What's holding most new managers back? Who can help? What's the solution? Bonus Giveaway: Register before we hit capacity to receive your free copy of Marshall Goldsmith's Book what got you here won't get you there. Email your registration to Scott@ServiStarConsulting.com Emerging Leaders Workshop STARTS:MAY 12, 2022ENDS:OCTOBER 13, 2022LOCATION:ON…
 
What is the Emerging Leaders Network? When does it begin? Who is it targeted for? Why this new training? Where will it take place? How will those listening sign up? Emerging Leaders Workshop STARTS:MAY 12, 2022ENDS:OCTOBER 13, 2022LOCATION:ONLINEREGISTER NOWServiStar's Emerging Leaders ProgramImprove employee engagement Give new and emerging leader…
 
Find out how to not exist tomorrow, if you are not going to be open to change today. Innovation has been a theme in Season 4- Taylor Murray, Chief Executive Officer at ServiStar Consulting covers what innovation looks like in a credit union. For more on Innovation check out: Episode 2,3,4 with Anika Davis Ed, D Episode 8 with George A Hofheimer Bui…
 
Back in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center to Engagement Center Source: Credit Union Business News It’s Time to Evolve: The Journey From Contact Center to Engagement Center By Steve Kaish, SVP of product marketing and partnerships, Glia Since then, ServiStar began the work on creating a sp…
 
On Taylor Murray's 1 year Anniversary, we discuss the roadmap for 2022, what changed in 2021, and how we are building on our successful model to dominate in this space and be there for our clients where they need us to be in the areas of sales, service, and leadership training. T Check out the newest offering at ServiStar below: Emerging Leaders ST…
 
See why without George A. Hofheimer in 2000, Mike Neill is confident in saying there would be no ServiStar in 2022. Would credit unions be willing to invest money in having the ability to be able to develop a culture that would engage employees, create outstanding service both to external members and internal teammates, and be able to dominate on c…
 
We are in the right business- find out why buy-in is a bankrupt term and why working for ServiStar is like working for Jenny Craig in America on this episode of the podcast, Leading the Charge for Change. Today we discuss John Wooden's quote, "go fast but don't be in a hurry" a very applicable topic when you are a leader in charge of leading change…
 
Find out how to make Mike Neill madder than a rat terrier on crack. In Episode 6 we discuss where Service stands in Credit Unions today and how as leaders we can set up Service Excellence practices. Last year for the first time EVER credit unions scored lower than banks in service delivery. There has been a shift in service to the speed of service …
 
Today's episode focuses on leading strategies from one of our industries leading stars, Charles Akinbola, CUDE, Talent Acquisition Partner at Elements Financial Charles and I met up on the University of Wisconsin's campus one fall back in 2018 when we were both participants in a credit union program called Development Educators or CUDE for short. H…
 
Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed,D) in…
 
Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed, D) i…
 
Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed, D) i…
 
Our special guest on this new season's first episode is none other than branch manager, Rob Bartlelt of Dane County Credit Union. He is a graduate of the Vertex Live Nationwide program that has seen so much success since it's first launch in 2021. Since then we have grown up elite leaders in this industry whose investment pays dividends in those "o…
 
We cap off a great year for the podcast with Vertex Live Nationwide Fall 2021 Graduate, Meggan Schwirtz. This podcast is 100% about gratitude- for you -the listener- and those who have contributed to the podcast Season 3 : 13 regular episodes with several bonus episodes Krystin Dix Briana Dominguez Taylor Murray Carlynne Pouliot The Birch Box Bjorn…
 
Passionate & Committed to the Credit Union Engagement at Arch, Shannon VanSickler has worked over 30 years in diverse lending experience encompassing sales and service with a credit union focus for the past 22 years to include her present position of VP of Credit Union Engagement for Arch Mortgage Insurance. On today's podcast we asked Shannon to s…
 
Grab a hot cup of Tea and relax as Tansley Stearns joins the podcast - a life long friend of ServiStar and expert on Member Journey Mapping!!! Tansley is currently the Chief People & Strategy Officer at Canvas Credit Union and many people don't know this, but she is the producer of their podcast linked here: https://podcasts.apple.com/us/podcast/in…
 
On today's podcast, we answer a question submitted about Business Development. To submit your question to the podcast email Scott@ServiStarConsulting.com Our Business Development training program is an 11 module instructor led workshop that improves credit union leaders ability to increase membership, share of wallet and awareness in the community …
 
The great resignation has credit union leaders in a pinch and short staffed. Don't risk making a mistake when the stakes are high, today we discuss how to hire talent that clicks with Lisa Chitty. In order to maximize the assessment's precision with the fewest number of questions, we can interview smarter...at the end of this podcast Scott Albrecht…
 
Today we bring on special guest, friend of ServiStar and emotional intelligence expert Lisa Chitty who is a Certified Emotional Intelligence practitioner with Genos International, a world leader in emotional intelligence programs that enhance self- awareness, empathy, leadership, and resilience. A timely topic for leaders today who are looking to l…
 
In today's episode we look at Financial Wellness, yesterday today and tomorrow with Financial Wellness Strategist, Bjorn Larson, who has spent a decade in this line of work and now working for one of the fastest-growing credit unions in BCU is developing tools, benchmarks, and industry insights that allow his team to deliver on their promise to the…
 
Team Building, Strategy, New Hire Orientation all can benefit from the use of personality profile tools like Strengths Finders. If you have not heard of this tool, it's in over 500 countries in 50 different languages and gives credit union employees and their managers a common language that describes their God given talents and helps to break down …
 
Business Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going …
 
Why managing simply isn't enough to be a complete leader and what distinct differences you can observe between management and coaching. Taylor Murray, the Chief Executive Officer of ServiStar, kicks off this podcast with a series of questions answered by producer and AVP of Sales and Service, Scott Albrecht. This one goes deep, so deep we should pr…
 
Today we get to hear from the experts at ServiStar and one of the shining stars and recent graduates of our Vertex Live Nationwide program, Carlynne Pouliot, Director of Branch Administration at HRCU where she leads over 25 employees, applying the new skills and insights after each of our Vertex courses. We discussed some activities she built out a…
 
Yes, when you get quality talent like Taylor in front of a microphone the wisdom is not enough to contain in one podcast. Enjoy this part 2 of his interview with us. In this part of the interview Taylor brought up a podcast he listens to you can check it out here: The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Eco…
 
Oh the show notes always give the big reveal away don't they. On this special episode of the credit union leadership podcast, we introduce a new star to the ServiStar family but an old face as it pertains to how many people already know of him in the industry. A recent winner of the CUNA News CU Rock Star Award- Taylor Murray joins us on the podcas…
 
We recorded this episode mid way through Briana's journey in ServiStar's Vertex Live Nationwide - a virtual way for participants to engage in our most requested workshops on leadership, from team building to employee motivation in an online training network that collaborates with each other, learns from our trainers in 10 official sessions, and par…
 
On this episode we interview Kristyn Dix, a .....wait a second...no cheating here- you will have to listen to the episode to get what department she works in there as we introduce a new segment - Guess the Guest. Here is a little I can share about her background for some more clues: Kristyn attended Bowling Green State University majoring in commun…
 
The transition that, if not done correctly, can set a new manager up for failure. Good thing the credit union leadership podcast is here to help. In this episode we mentioned that if you have questions about the peer to manager transition to email Scott@ServiStarConsulting.com and those of you who submit a question will get a copy of the book "What…
 
Lets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago. We also introdu…
 
Mike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening. This episode gives reference to a ServiStar Consulting product that helps with new hire onb…
 
In this episode, Mike Neill talks about managing in the “messy middle." Anyone that tells you they can give you a list of three things that will solve every performance problem and employee issue is not being truthful. The tactics and principles that ServiStar Consulting teach are research-based and have been proven to work over the years, but, the…
 
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