show episodes
 
How do you turn customers into fans for life? How do you create an employee experience that makes them want to run through walls for you? In this podcast, we highlight the intersection of customer experience, employee experience, and sports business. In candid, roundtable discussions, we bring together leaders in CX, EX, and sports business to discuss ideas, trends and failures and best practices to help you create raving fans for your own organization.
 
The Sports Marketing Huddle is a podcast that takes a look at all things marketing in the world of sports. In this daily show Brian Cristiano, CEO of Bold Worldwide, and Rob Cressy, Founder of Cress Media and Bacon Sports, give a forward-thinking perspective on some of the hottest topics in the world of sports marketing and then give actionable advice for how you can implement it into your business. Brian and Rob are as passionate about sports as they are knowledgeable about marketing. By fu ...
 
Loading …
show series
 
Listen to episode 211 of the Digital and Social Media Sports podcast, in which Neil chatted with Jonah Ballow, Founder, Head of Content Strategy + Production, HEARTLENT Group. Listen below or on Apple, Spotify and Stitcher. 107 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on Lin…
 
In this episode, Kathy Burrows, president and owner of Sold Out Seating, joins David to discuss strategies and tactics to shift from selling tickets to selling experiences. Selling an experience doesn’t mean selling the pomp and circumstance and atmosphere around the game, but delivering a game day experience that fits each customer. To implement t…
 
NHL chasing insurance claims... Fanatics purchases ToppsSony has a new VRAntonio Brown dramaand Novak Djokovic is in hotel (prison)Virtual Golf NFTs.. Aaron Rodgers... Bill Cosby... Jake Paul... we cover it all!By Michael Myers, Chris Hartweg, Alex Wagner, Josh Keiles, Mike Smith
 
Listen to episode 210 of the Digital and Social Media Sports podcast, a best of, featuring parts of conversations with: Brandon Naidus, Disney, City of Orlando, Jacksonville Jaguars, Arizona Cardinals — full episode Rob Schack, Reuters — full episode Josh Wetzel, Auburn Athletics — full episode Kinsey Janke, Tampa Bay Lightning, Florida Panthers — …
 
Jovan Overshown, Sr. Associate Athletics Director for External Affairs at Baylor, visits @1QLeadership for a discussion focused on her leadership style. With only five years in college athletics, Overshown talks about learning the industry while simultaneously learning how to lead within the industry. She gives insight on her 'project up and protec…
 
This episode is all about NFT's and why our host, David Millay, spent $13k on a single NFT. It's a much more casual episode than usual with holidays upon us, and we invited some of David's friends from his Disney days to unpack why the hell he would make such an investment. We end up discussing the potential utility of an NFT, future potential use …
 
Tremaine Jackson, Head Football Coach at Colorado Mesa University, visits @1QLeadership to talk about his experience after his first full season leading the program. Jackson talks about challenging the athletics administration to clearly define success and evaluation for the football program. The conversation delves into the possibility of creating…
 
Chief Experience Composer and Best-Selling Author Joey Coleman joins David to talk about how to “Never Lose a Customer Again.” In this episode, Joey breaks down the 8 phases of the customer and employee experience from his book: Assess, Admit, Affirm, Activate, Acclimate, Accomplish, Adopt and Advocate. Organizations often focus on a couple, but pa…
 
Listen to episode 209 of the Digital and Social Media Sports podcast, in which Neil chatted with Blake Zimmerman, Director of Social and Emerging Strategy, Texas Tech University. Listen below or on Apple, Spotify and Stitcher. 65 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on L…
 
Louisville Interim AD Heird and Associate AD Calabrese visit @1QLeadership to talk leadership. Both were graduate assistants together getting an MBA and discussed the application of that degree. Heird talks about the impact of self-reflection as a person and throughout an organization. Calabrese gives her input on collaborating with campus colleagu…
 
Dr. Karin Lee, Deputy AD for Internal Operations, at Ball State visits @1QLeadership to talk about critical thinking and other outcomes garnered from earning a PhD. She questioned her effectiveness early in her career when she oversaw 14 out of 19 sports, acknowledging that it was not the best situation. Lee talks about, what she considers, a criti…
 
It is Thursday, and this is SERIOUS time.It's serious that we won't, diplomatically, be a part of the Olympics.Mark Emmert was extremely serious when he stated what he stated. He always is.College coaches salaries, are serious! Even for Diplomats.And seriously... Coyotes. Marsh, from bookkeeping, would like a word.You do not want to miss this!…
 
Listen to episode 208 of the Digital and Social Media Sports podcast, in which Neil chatted with Michael Murtaugh, Assistant Athletic Director, Marketing and Community Relations, University of Montana Athletics. Listen below or on Apple, Spotify and Stitcher. 77 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow m…
 
The “Great Resignation” or “Great Migration” has incited a movement by employees to find roles where they feel valued and appreciated. But not everyone wants to be recognized or shown appreciation in the same way. In this episode, David sits down with Dr. Paul White, author of “The 5 Languages of Appreciation in the Workplace”, to talk about how to…
 
Andy Rowdon, Sr. Associate AD for External Affairs at Eastern Michigan, stops by @1QLeadership for a discussion covering creativity, marketing, and leadership. He talks about his team learning how to use data to assist in making decisions and the continual learning process involved. Rowdon also discusses the challenges of transitioning from being a…
 
Haven Fields, Deputy Athletics Director at Ball State visits @1QLeadership to discuss the skill that was identified early on in his career that has been the foundation for his career progress. Sharpening strengths is the underlying topic as Fields discusses honing his people skills. He talks about the things he does that help the Athletics Director…
 
This week on Flip the Switch, we are joined by Paula Courtney, CEO of the Verde Group. Partnering with many Fortune 100 companies, the Verde Group brings unique methods to studying consumer behavior and improving the customer experience. Rather than asking “How was your experience?” Paula and her team probe for customer dissatisfaction. Their resea…
 
Listen to episode 207 of the Digital and Social Media Sports podcast, in which Neil chatted with Erin Hodges, Digital Communications Manager, Colorado Rockies. Listen below or on Apple, Spotify and Stitcher. 91 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on LinkedIn…
 
On Today's episode of Uniform Exchange, Grand Slam Champion, (10 time doubles champion) Luke Jensen joins the show to discuss everything!!! World TeamTennis, its cultural importance and significance with regard to Gender Equality, life... you name it! You'll also hear such important updates as:Is Joe Buck the greatest announcer ever?A team with two…
 
In this episode, David sits down with Shawn McIntosh, Charlotte FC’s Chief Fan Officer, the first role of its kind in any professional league. Throughout the conversation, Shawn shares his strategies and tactics for building relationships with Charlotte FC supporters and community leaders and bringing that voice to the table in internal club meetin…
 
Listen to episode 84 (remastered for re-air) of the Digital and Social Media Sports podcast, in which Neil chatted with Greg Mize, Senior Director, Marketing and Innovation, for the Atlanta Braves. A great deep dive into how marketing works with social media and a chance to hear about the inner workings of the 2021 World Series champion Braves! Lis…
 
This College Leaders segment features Bryan Blair, Deputy Athletic Director and Chief Operating Officer at Washington State University. In the four years that Bryan and his team have been in Pullman, they’ve worked to build a culture that highlights and celebrates what is unique about Wazzou. Bryan and David hit on hiring coaches and staff that are…
 
Laurie B. Squire, Director of Ticketing & Business Insights at Imagine Exhibitions Inc., joined Mike Evenson on episode 40 of the Unobstructed podcast. Laurie is a collaborative, results-driven sales and guest experience professional with over two decades of expertise generating revenue in live entertainment venues, museums and attractions. They di…
 
Today's Senior Class AwardsStan Kroenke voted - Most PopularRoger Goodell voted - Most forthcoming and transparentBlackhawks voted - Most ProactiveAtlanta Braves voted - Most rooted for because they aren't the AstrosAstros voted - Most HonestCleveland Gaurdians - Most PreparedMark Davis - Best HairTune in to see what is funny in the world of sports…
 
Listen to episode 206 of the Digital and Social Media Sports podcast, in which Neil chatted with Anthony Yepez, Head of Social Media and Community, Bodybuilding.com. Listen below or on Apple, Spotify and Stitcher. 76 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on LinkedIn…
 
This episode features industry legend Scott O’Neil. In his most recent role, Scott was the CEO of Harris Blitzer Sports and Entertainment, overseeing the New Jersey Devils and the Philadelphia 76ers. Prior to that, he held positions of Senior Vice President of the NBA’s Team Marketing and Business Operations division and President of Madison Square…
 
NFL says nothing to see here!Everything is for sale in Soccer... Everywhere!Sports Gambling entering the Media Rights frayLeagues to stream home games in home markets by 2023Conference realignment continuesLots of people having bad weeks (Ben Simmons, Evander Kane, Nick Rolovic, etc...)and much, much more…
 
MIT Director of Athletics, Dr. G. Anthony Grant is joined by Rhodes College Dean for Faculty Recruitment, Development, and Diversity, Dr. Justin Rose, on @1QLeadership. In Rose's quest to become a college president, he spends time picking Grant's brain on the nuances of college athletics in the academic setting.…
 
Tom Brady loves Uniform Exchange.NFL international combines...AT&T, in general...Female officials in the NHLMLB labor talksNHL zero tolerance for fan behaviorKyrie... Gruden... Schefter... and more.Charles Barkley in goalie padsOneTeam/CLC in collegiate licensingNASCAR and electric carsJersey's for the ladies at dept stores…
 
This week we're joined by Jamie Pollard, Director of Athletics at Iowa State University. Since his arrival in 2005, he has re-imagined almost every facet of the department, leading the Cyclones to records in attendance and ticket sales and academic scores and some of their highest finishes in the Learfield Directors' Cup. His leadership extends thr…
 
Listen to episode 205 of the Digital and Social Media Sports podcast, in which Neil chatted with Wayne Partello, Cofounder and CEO, CUENTO Marketing, and former CMO with MLB and NFL teams. Listen below or on Apple, Spotify and Stitcher. 77 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Co…
 
This week, we sat down with Rhett Hobart, Associate AD for Fan Experience and Brand Development at Wake Forest University. Since he joined the Demon Deacons in April 2020, Rhett and his team have launched their “Welcome to Deactown” brand campaign, introduced new in-game experiences for the greater college football fan and debuted a co-branded beer…
 
FakeMarkEmmert in front of Congress?Bears moving to the Burbs?Practices on Zoom?Rory weeps for EuropeRays going halvsies...There are so many things to make fun of, I mean, DISCUSS, today on our very serious, very official (and truly, very factual) podcast!If you work in sports or music, and you aren't listening to/watching this show... you are goin…
 
Listen to episode 204 of the Digital and Social Media Sports podcast, in which Neil chatted with Reece Carter, Social Content Manager, National Rugby League (NRL). Listen below or on Apple, Spotify and Stitcher. 79 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on LinkedIn…
 
Liz Reyes, Assistant AD for Student-Athlete Development at Illinois, visits @1QLeadership to work on her leadership philosophy. The conversation touches on starting a new job virtually, developing relationships with colleagues, and earning trust with the Student-Athletes. Reyes' philosophy on leadership is four fold, including caring about those yo…
 
This week, we welcome Kentucky’s Mitch Barnhart to the show. After 20 years as UK's Athletic Director, Mitch has produced one of the largest leadership trees with more than six former associates now holding Division 1 athletic director positions. In this episode, Mitch shares his passion for equipping people to launch people and guiding his organiz…
 
1. CFP management committee (playoff expansion)2. Kroenke, Jones and the rest of the gang, gets subpoenaed.3. Cole Beasely - Vax Trax4. WHO'S ON THE BUS!?!?5. Barstool makin monay!6. Seattle Kraken selling a ton of merch.7. Evander Kane – Josh is covering this story.8. Roman Josi can't draw.9. Conor McGregor - can't Pitch10. Portland State's funny …
 
NBA mid-season tournamentFirst NBA Female PBP announcerBills/Sabres Vax updatesFan Cost Index for MLBNFL and Stan Kroenke vs the peopleEli and Peyton on MNFEqual pay for Men/Women SoccerCrypto dealsKenny Mayneand a goodbye to our dear friend, Norm Macdonald.By Josh Keiles, Michael Myers, Mike Florio, Chris Hartweg, Mike Smith, Tim McKernan
 
Listen to episode 203 of the Digital and Social Media Sports podcast, in which Neil chatted with Andrew Manning, Premier Lacrosse League (previously with Rabil Companies) — full episode Jeff Mason of University of Central Missouri Athletics — full episode Adam White of Front Office Sports — full episode Julie Phayer, Social Media Consultant (previo…
 
This episode of Flip the Switch features Customer Experience Coach, Keynote Speaker and Author Dan Gingiss. Dan's latest book, "The Experience Maker," comes out today, featuring his "WISE" framework and stories from 20 years of experience working with brands, including McDonald's, Discover and Humana. Throughout the episode, Dan and David discuss s…
 
Joining us on today's episode is Eric Nichols, the Senior Associate Athletics Director for Marketing and Branding/Chief Marketing Officer at the University of South Carolina. Nichols oversees Marketing, Digital and Social Media, and the University band and spirit programs as well as serving as the primary liaison for Licensing, merchandise sales, a…
 
Fresno State Director of Compliance, Marcus Everett visits @1QLeadership to work on developing his leadership philosophy. Everette speaks about his previous experience as a one man shop at Stetson University. He talks about coming to Fresno State in a leadership role and learning to be an effective leader. His philosophy develops into being willing…
 
Listen to episode 202 of the Digital and Social Media Sports podcast, in which Neil chatted with Austin Penny, Social Media Manager, STN Digital. Listen below or on Apple, Spotify and Stitcher. 79 minute duration. Listen on Apple, Spotify or Stitcher. Posted by Neil Horowitz Follow me on Twitter @njh287 Connect on LinkedIn…
 
Today’s episode is all about appealing to the emotional side of fandom with Peter Sorckoff. What started as a career in a therapeutic environment has evolved into 20 plus years of understanding the human subconscious impact on fandom. Peter leveraged those insights to create immersive marketing and branding experiences for major brands in the NBA, …
 
Featured Guest: Allen Hardison - Chief Operating Officer - World TeamTennisNational Women's Equality DayFanatics takes over the worldBIG, ACC, Pac-12 "Alliance"Three best friends that anyone could have.Michelob Ultra dedicates $100M to Women's Equality$20B in Football BettingJR Smith Goes to college1 year anniversary - big moment in BLM…
 
Loading …

Quick Reference Guide

Copyright 2022 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login