Best Stephen Lancaster Podcasts (2024)

1
Restoring Homes and Businesses in Lancaster Featuring Stephen Zywko: Episode 160 57:02

1h ago57:02

57:02

In this episode, we sit down with the CEO of Compleat, Stephen Zywko, who took the helm of the company in 2024 after his team acquired it in 2023. Founded in 1978, Compleat is dedicated to helping people recover from disasters, and under its new leadership, the company has shifted its focus from traditional advertising to robust community engagemen…

1
Get Out of Gotcha Moments, With Ryan Hall 14:35

9h ago14:35

14:35

How much of the publicly-shared interactions with utility staff is trolling versus investigative reporting by concerned citizens who have a right to hold the utility accountable? We're talking to Ryan Hall about “Getting Out of the Gotcha Moments” at NWPPA’s Northwest Innovations Conference in Idaho.…

1
Building on Broadband: Utilizing Personal, Targeted Stories for Sales, With Erin McKnight 29:38

1d ago29:38

29:38

How do you boost your take rates and cut churn after you've built broadband? OEC Fiber’s Erin McKnight shares her storytelling tactics, including a three-tiered marketing approach by zone and her subscriber stories series. Tune in for fresh ideas!By Pioneer Utility Resources

1
The Joy of Dancing in Lancaster Featuring Sergei Solodov & Ekaterina Maslennikova: Episode 159 1:01:03

7d ago1:01:03

1:01:03

In this episode, we’re excited to feature Sergei Solodov and Ekaterina Maslennikova, co-owners of the Fred Astaire Lancaster studio. Sergei, originally from Irkutsk, Russia, has a rich background in dance, starting at age 12 and earning a Specialist degree from the St. Petersburg Lesgaft National State University. He’s an elite performer in both Ba…

1
Happy Employees, Happy Customers, With Dr. Trish Holliday and Brent Baker 32:25

2d ago32:25

32:25

It's difficult to have happy customers if you have unhappy staff. Dr. Trish Holliday and Brent Baker of NES talk about the connection between the two and how to improve both.By Pioneer Utility Resources

1
Ask Ben & Jeff! Exploring Quality, Comfort, and Sleep Technology: Episode 158 1:07:47

17d ago1:07:47

1:07:47

Ben and Jeff dive headfirst into the fascinating world of mattresses and sleep quality. In this episode, the dynamic duo unpack the secrets of the mattress industry. They explore the evolution of two-sided flippable mattresses, the impact of different materials on sleep temperature, and the importance of maintaining a consistent daily routine for b…

1
Getting Ready for 'The Year of the Co-op’ in 2025, With Adam Schwartz 22:52

9d ago22:52

22:52

We’re gearing up to celebrate the United Nations’ International Year of Cooperatives in 2025, so we’ve invited co-op cheerleader Adam Schwartz onto the podcast to help Utility Pioneers brainstorm how to tell our co-op stories in fresh, engaging ways.By Pioneer Utility Resources

1
A Light of Hope in Lancaster County Featuring David Lapp: Episode 157 57:05

25d ago57:05

57:05

In this episode, we sit down with David, a dynamic leader with a remarkable journey from his roots in a large Amish family in New Holland, Pennsylvania, to his pivotal role at Blessings of Hope. David's story begins with his family's move to a dairy farm in Indiana when he was just 13, and his eventual return to Lancaster, PA, in 2006 to build his …

1
A Scavenger Hunt and Livestream for World Wi-Fi Day, With Lisa Fannin 18:23

16d ago18:23

18:23

Mountain Rural Telephone wanted to educate members about Wi-Fi, broadband and the capabilities they provide. So working with local businesses, they built a campaign around World Wi-Fi Day in June.By Pioneer Utility Resources

1
In-Home Independence Solutions in Lancaster Featuring Shauna Buchmoyer & Marie Olmand: Episode 156 54:58

18d ago54:58

54:58

In this episode, we dive into the impactful work of the United Disabilities Services Foundation (UDSF), a leading human services organization based in Lancaster, PA. Founded in 1970, UDSF has grown from a small local initiative to a comprehensive network providing home- and community-based services for individuals with disabilities, older adults, a…

1
Are you an Explorer, Creator or Servant? Use Brand Archetypes to Strengthen Campaign Strategies, With Sarah Lancaster 13:51

28d ago13:51

13:51

Dig into the psychology of marketing with Pioneer’s Sarah Lancaster to learn how using archetypes can help your marketing create more meaningful connections with your target audiences.By Pioneer Utility Resources

1
Eradicating Human Trafficking in Lancaster and Beyond Featuring Brad Ortenzi: Episode 155 57:30

25d ago57:30

57:30

In this episode, we are joined by Brad Ortenzi, the Eastern USA Regional Director of ZOE International. Brad also coordinates the Berks and Lancaster County Human Trafficking Task Forces. ZOE International is a global non-profit dedicated to eradicating human trafficking through its three pillars: Prevention, Rescue, and Restoration. With operation…

1
Is Nextdoor a Good Social Media Option for You?, With Adam Spencer 26:25

1M ago26:25

26:25

EWEB is one year into trying out Nextdoor as a communication tool, and they are seeing good results due to the platform’s focus on geographic filters.By Pioneer Utility Resources

1
Girls on the Run Lancaster Featuring Jennifer West: Episode 154 52:47

1M ago52:47

52:47

In this episode, we chat with Jennifer West, Executive Director of Girls on the Run Lancaster. With a background in media communications and education, Jennifer co-founded the organization in 2009, dedicating 14 years as Program Director before becoming Executive Director in 2023. She’s passionate about empowering young girls and leading the organi…

1
Broadband Labels Deadline Insights, With Dounia Chikhoune 26:09

2M ago26:09

26:09

With about two months to go before the Oct. 10 broadband label deadline, Dounia Chikhoune, from JSI, shares insights about on what she's seen big and small ISPs do to be ready.By Pioneer Utility Resources

1
Preserving Pennsylvania's Trails Featuring Haley Feaster & Kate Prisby: Episode 153 57:49

1M ago57:49

57:49

In this episode, we feature Haley, an entrepreneur deeply involved in advocacy and communications, serving on the Bedford County Planning Commission and the Community Foundation of the Alleghenies. A graduate of North Carolina State University, Haley resides in the Southern Alleghenies, bringing energy and innovative ideas to expand KTA’s partnersh…

1
Bringing Magic and Wonder to Lancaster Featuring Brett Myers: Episode 152 58:33

2M ago58:33

58:33

In this episode, join Ben & Jeff as they explore the enchanting world of Magic & Wonder Dinner Theater with founder and owner, Brett Myers. Brett and his team's dedication to innovation and creativity have propelled Magic & Wonder to new heights, establishing it as a premier destination for magic enthusiasts. Discover how Brett transformed a simple…

1
SEO's Not Dead in North Carolina, With Edward Hinson 28:41

2M ago28:41

28:41

SkyLine/SkyBest doesn't let the fact that they are a member-owned telephone cooperative in the North Carolina mountains stop them from fighting hard against big competitors in the search rankings. Edward Hinson shares examples of what they’ve done to move up in the rankings and why it’s worth it.By Pioneer Utility Resources

1
Invigorating Lives Through the Performing Arts in Lancaster Featuring Mitch Nugent: Episode 151 48:00

2M ago48:00

48:00

In this episode, we explore the inspiring journey of Mitch Nugent, a visionary leader dedicated to transforming Lancaster's cultural landscape through Prima, a non-profit he co-founded with his wife Diana. With a background steeped in professional theatre, Mitch has directed and produced for millions, shaping Prima into a beacon of creativity and i…

1
Putting Pets to Work in the Office, With Scott Peters 17:53

2M ago17:53

17:53

Employees at Columbia REA are allowed to bring their pets to work. CEO Scott Peters says it’s a beneficial policy as long as you “paws” to think about the guidelines first.By Pioneer Utility Resources

1
A "Golden Gateway" for Pet Adoption Featuring John Plummer: Episode 150 56:10

2M ago56:10

56:10

In this episode, we spotlight Delaware Valley Golden Retriever Rescue (DVGRR), a 501(c)(3) non-profit that has rescued and rehomed over 6,700 dogs in its 30-year history. Based in Reinholds, PA, DVGRR operates a 6.5-acre kennel facility and is one of just four kennel-based Golden Retriever rescues in the US. DVGRR rescues 275-300 dogs annually, ran…

1
Broadband and Bigfoot: Building Engagement into Your Service Strategy, With Kelly Burns 22:46

2M ago22:46

22:46

Storytelling is a HUGE component of broadband marketing. But how can you make a technical subject engaging and memorable for your community? Kelly Burns, marketing manager at CTC in Minnesota, tells us how Bigfoot and its own Gig A. Byte monster keep people interested and engaged in broadband services.…

1
Helping Our Most Vulnerable Children Featuring William Zee: Episode 149 1:00:34

3M ago1:00:34

1:00:34

In this episode, we sit down with William J. Zee, a distinguished attorney who has dedicated the past 18 years to advocating for public and private schools, higher education institutions, and community benefit organizations across Pennsylvania and New Jersey. Bill is not only a sought-after public speaker, delivering lectures nationwide on various …

1
Design with a (Re)Purpose Featuring Amy Geib & Lisa Hofmann: Episode 148 49:19

3M ago49:19

49:19

In this episode, join us as we explore the world of repurposed furniture and home decor with Amy Geib and Lisa Hoffman from Always Never Done. Their shop specializes in revitalizing old pieces, blending vintage charm with contemporary flair. Discover their unique design aesthetic that seamlessly merges the past with the present. Learn about their s…

1
Harnessing Your Personal Experiences to Improve Broadband Programs, With Naylor Gray 25:48

3M ago25:48

25:48

Speed is so 2020. To connect with today’s broadband subscribers you need data-driven storytelling, persona-based service tiers and the know-how to read digital body language. Calix's Naylor Gray shares insights from the 2024 update of Calix’s e-book, “The Definitive Guide to Subscriber Experience.” Link to the e-book: www.calix.com/forms/marketer/d…

1
Changing the World Together Featuring Alisha Fitzwater: Episode 147 56:42

3M ago56:42

56:42

In this episode, we explore the heartwarming mission of GiGi's Playhouse Lancaster, the first and only Down syndrome achievement center in Pennsylvania. Since opening in 2020, they've provided free purposeful programming to individuals of all ages with Down syndrome and their families in Lancaster County and beyond. Join us as we delve into their t…

1
The 'Rural Mural' Program, With Marian McLemore 21:52

3M ago21:52

21:52

Flint Energies has started a matching grant program with artists and community groups to paint murals in towns around its service territory. In addition to adding beauty to the community, they’re seeing positive economic impacts.By Pioneer Utility Resources

1
From Incarceration to Workforce Reentry Featuring Reinaldo Rivera: Episode 146 54:14

3M ago54:14

54:14

In this episode, we meet Reinaldo Rivera Hernández, Associate Director of Tec Centro at The Spanish American Civic Association (SACA) in Lancaster, PA. With over 16 years at SACA, Reinaldo's passion lies in supporting at-risk populations. Originally from Puerto Rico, he's made Lancaster his home for 35+ years. With degrees in Human Services and Spa…

1
Cram the Van — A Community Fundraiser Becomes a Storytelling Powerhouse, With Alli Conine 19:05

3M ago19:05

19:05

Hear how a Kansas utility delivered 159 TONS of food with a branded van, school competitions and coordinated, consistent messaging over the last 10 years.By Pioneer Utility Resources

1
Steps to Success Featuring Michelle Harbaugh & Adriana Witman: Episode 145 58:09

4M ago58:09

58:09

In this episode, we uncover the remarkable journeys of Michelle Harbaugh and Adriana Witman, whose dedication to early education has shaped Steps to Success. Michelle Harbaugh, Executive Director: With a BSE in Elementary Education, Michelle's teaching career led her from Lancaster to Philadelphia before founding Steps to Success. Her vision merges…

1
Line Life – Giving Students a 40-foot View of Utility Careers, With Jessica Parr 22:24

4M ago22:24

22:24

Want more people to apply for lineworker jobs? Show your story to high school seniors! Learn how Community Electric Co-op’s “Day in the Life of a Lineworker” student experience raises awareness of utility career paths and lineworker scholarships every spring.By Pioneer Utility Resources

1
Boosting Member Engagement with Youth Programs, With Tory Tedder-Loffland 15:17

4M ago15:17

15:17

Starting in kindergarten, the team at Oklahoma Electric Co-op offers educational programs to students throughout their school experience. Hear how the programs developed and why engaging children became a strategic focus for the utility over the last decade.By Pioneer Utility Resources

1
Honoring Service & Sacrifice With Kristy Orzechowsky Of Vet 21: Episode 144 43:24

4M ago43:24

43:24

Join us as we pay tribute to fallen veterans, learn about flag folding traditions, and understand the importance of Memorial Day versus Veterans Day. Joining Ben and Jeff is Kristy Orzechowsky, a Vet 21 Salue Honor Guard and hero. Discover the significance of Taps, the rifle volley, and the role of Vet 21 Honor Guard in honoring our heroes. Find ou…

1
Gardner's & Tempur-Pedic - A 23 Year History in Lancaster: Episode 143 57:43

4M ago57:43

57:43

By Jeff Giagnocavo, Ben McClure

1
Telling Timeless Stories in Engaging Ways, With David Latona 29:13

4M ago29:13

29:13

Energy efficiency is a story that can feel stale. Hear how Louisiana Utility Pioneers rebranded existing resources with an owl mascot and cohesive storytelling to help both staff and members be Power Smart.By Pioneer Utility Resources

1
A Story of Best Friends & Books Featuring Julie Ross : Episode 142 57:15

4M ago57:15

57:15

In this episode, we explore the vibrant world of independent bookstores with Julie, one of the owners of Pocket Books Shop in Lancaster, PA. Alongside her friends Austin and Jess, Julie, embarked on a journey to create a haven for book lovers, emphasizing inclusivity and community. From fulfilling dreams of a life surrounded by books to fostering a…

1
2024 Rural Broadband Streaming and Social Media Study, With Scott Meyer 11:39

4M ago11:39

11:39

For the second year in a row, price was not the No. 1 concern for respondents in Innovative Systems’ annual broadband survey. What is it that matters most? This episode also includes notes on bundling, social media platform usage, streaming options and communication preferences. Special: Recorded LIVE at StoryConnect 2024!…

1
The Art of Opera Featuring Scott Drackley: Episode 141 58:50

5M ago58:50

58:50

In this episode, we are thrilled to welcome Scott Drackley, the Founder and Artistic Director of Penn Square Opera and Penn Square Music Conservatory. Scott's passion for nurturing young, professional opera singers and providing exceptional musical education through Penn Square Opera and Penn Square Music Conservatory shines through in his dedicati…

1
Unlocking Staff Strengths to Harness Your Internal Storytelling Potential, With Katie Haby 21:16

5M ago21:16

21:16

Internal communications is a critical part of storytelling, but one we often forget. At Medina Electric, Katie Haby's using the CliftonStrengths training program to help staff focus on strengths to build cross-department teams and happier, more engaged employees. Hear how the program’s helping the co-op strengthen its internal storytelling approach…

1
Commitment To Customer Experience: Episode 140 54:54

5M ago54:54

54:54

By Jeff Giagnocavo, Ben McClure

1
Using an Internal Newsletter and Intranet to Engage Employees, With Allison Young 8:41

5M ago8:41

8:41

Allison Young and the Kauai team just won an NRECA Spotlight award for their internal newsletter and intranet. What's their secret for engaging internal communications? Special: Recorded LIVE at StoryConnect 2024!By Pioneer Utility Resources

1
Earth Day Special: Conserving Lancaster's Resources Featuring Sallie Gregory: Episode 139 56:57

5M ago56:57

56:57

In this episode, we're joined by Sallie Gregory, the Education Coordinator at the Lancaster County Conservation District. With a focus on watersheds and natural resources, Sallie coordinates teacher professional development, classroom lessons, and in-the-field experiences. She also plays a pivotal role in organizing the Lancaster County Envirothons…

1
How Can Empowered Youth Build Your Brand Story?, With Chinelle Christensen 20:38

5M ago20:38

20:38

Icebreakers, scholarships and character building — meet EmPOWER, a youth leadership program for high school juniors in South Dakota and Minnesota. Learn about Sioux Valley Energy’s long-term investment to build future leaders in its community.By Pioneer Utility Resources

1
Caring for Lancaster's Wildlife Featuring Betsy Shanks: Episode 138 37:47

5M ago37:47

37:47

In this episode, we delve into the remarkable journey of Betsy, whose life took a profound turn on a warm Spring day in April 2010 when she stumbled upon her first orphaned baby squirrel. This serendipitous encounter ignited a passion within her, leading her to leave behind her fast-paced corporate career to embark on a mission of wildlife rehabili…

1
Weaving the Co-op Difference into Economic Development and Staff Storytelling, With Marty Walsh 24:28

5M ago24:28

24:28

Do you have a local network of cooperative storytellers? From his dual roles as an economic development manager at People's Energy and board member for Cooperative Development Services, Marty Walsh’s has a unique take on co-op education and how Utility Pioneers can turn the cooperative difference into shared storytelling opportunities to foster mem…

1
Providing Hot Meals and Hope Featuring Sandra Valdez: Episode 137 53:08

5M ago53:08

53:08

Join us for an inspiring episode as we sit down with Sandra Valdez, Chief Human Services Officer at the Spanish American Civic Association (SACA) in Lancaster, PA. With over two decades of dedicated service to SACA, Sandra's leadership shines as she advocates for the interests of the Latina/o/x community in the Lancaster region. Her extensive backg…

1
Managing a New Brand, With Larry Mattox 11:42

5M ago11:42

11:42

In under three years, Central Rural Electric Co-op moved from breaking ground to 85% buildout of their broadband service, CentraNet, in Oklahoma. During a break from the Calix event, Larry Mattox shares how the small team managed this growth, a new brand and evolving member expectations.By Pioneer Utility Resources

1
Happiness is Granola Featuring Greta Fairbanks: Episode 136 52:52

6M ago52:52

52:52

Join us in this episode as we sit down with Greta Fairbanks, the owner of Happiness is...Granola, a small-batch granola company. Discover how Greta's passion for celebrating life's simple pleasures led her to create a brand dedicated to spreading joy and building community through shared experiences. From crafting delicious granola blends to foster…

1
Persona Based Marketing, With Chris Lovell 12:59

6M ago12:59

12:59

In an effort to move beyond features like speed, CL Tel has begun discussing its broadband based on what their service can do for specific customer profiles of personas like gamers, remote workers and families. Special: Recorded LIVE at NTCABy Pioneer Utility Resources

1
UpLIFTing Underserved Youth Through Fitness Featuring Will Kiefer: Episode 135 56:10

6M ago56:10

56:10

In this episode, we are joined by Will Kiefer, the Executive Director and Founder of Bench Mark Program, a fitness-based mentoring initiative for at-risk youth in Lancaster, PA. Will's journey from a desire to serve his community to establishing an organization impacting over 100 youth daily is truly inspiring. Learn about Bench Mark's unique appro…

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Stephen Lancaster Podcasts

Podcasts Worth a Listen

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