Best Thom Singer Podcasts (2024)

1
From Lone Star to Tech Star: Texas' Triangle Transforms the Techscape with Thom Singer 27:01

15d ago27:01

27:01

Thom Singer, CEO of Austin Technology Center (ATC), meets up with Chris at SXSW to celebrate the past of Austin’s amazing tech accomplishments and look to the future of a more innovative Texas. Made up of 280 companies and over 60,000 employees, the ATC fosters innovation and growth within Austin’s technology ecosystem by connecting, promoting, and…

1
The Billion-Dollar Path of People-Centric Leadership with Jay Steinfeld 36:22

11h ago36:22

36:22

Jay Steinfeld, Founder of Blinds.com and Entrepreneur in Residence at Rice Business School, presses rewind to take Chris to 2001 to discuss the founding, innovating, and selling his company. Originally started as Laura’s Draperies, Bedspreads, and More, Blinds.com was inspired by Jay’s desire to evolve continuously, and ended up being sold to Home …

1
The Zandan Poll 2024 with Noah Zandan 42:48

3d ago42:48

42:48

In this episode of the "Austin Tech Connect" podcast we chat with Noah Zandan, Co-Founder and CEO at Quantified.ai. In this episode we talk about his journey from Austin, to Dartmouth College, to Wall Street, to the Kellogg School of Business, and back to Austin. You will want to hear all about Quantified.ai and how his growing company is using AI …

1
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult 31:21

3d ago31:21

31:21

Are you struggling to turn satisfied customers into brand loyalists? Discover how to shift from merely impressing to creating customer obsession in this episode of Doing CX Right. Join host Stacy Sherman and guest Jon Picoult as they reveal how crafting standout experiences can accelerate ROI growth. They explain innovative ways to build emotional …

1
Dell for Startups: From Cowboy Boots to Startup Roots with YJ Lin 26:43

8d ago26:43

26:43

YJ Lin, Sr Program Manager at Dell for Startups, joins Chris at South by Southwest to celebrate 40 years of Dell and the company’s recent initiatives to make startups soar, both in Houston at The Cannon and around the world. Dell for Startups provides mentorship magic for innovative startups at every stage in their journey, offering tech support an…

1
Solar Energy and The Future with Omeed Badkoobeh 30:15

10d ago30:15

30:15

Tune into the latest episode of the Austin Tech Connect podcast to hear from Omeed Badkoobeh, Co-Founder and CEO at Yotta Energy. About Omeed Badkoobeh: Omeed Badkoobeh is a trailblazer in the energy technology sector, serving as the founder and CEO of Yotta Energy. Under his leadership, Yotta Energy has developed a cutting-edge, distributed, and d…

1
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy 31:26

10d ago31:26

31:26

Did you know that a small increase of just 5% in customer satisfaction can significantly boost company revenue? Host Stacy Sherman teams up with customer experience pioneer Lior Arussy to share proven strategies for transforming unhappy clients (detractors) into referring brand advocates (promoters). They'll reveal the economic impact of customer s…

1
Serving Community and Social Capital with Joseph Kopser 33:44

17d ago33:44

33:44

In this episode we talk to Austin's Joseph Kopser. He is a serial entrepreneur and consultant who played his military career into a successful life in business. He is one of the best networked and best connected people in the Austin tech community, and is always willing to help others. About Joseph Kopser Joseph Kopser is a lifelong problem solver …

1
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest 45:15

17d ago45:15

45:15

Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you understand what it means and the damaging effects across the customer journey? Join host Stacy Sherman and her guest, Speaker Hall of Famer Laurie Guest, as you learn Laurie's game-changing "10 Cent Decision" principle and tactics for small yet impactf…

1
#94: The Gear and The Garage with Mitch Easter 55:03

20d ago55:03

55:03

In this episode, John and Stewart sit down with producer, engineer, musician, song writer, studio owner, and the Godfather of Jangle Pop, the one and only, Mitch Easter. Mitch has always been and continues to be a staple of the Indie Rock scene in North Carolina and beyond. First operating out of Drive in Studio located in his parents' garage, and …

1
Beyond Tomorrow: Futurism, Entrepreneurship, and Innovation at SXSW 27:23

22d ago27:23

27:23

Chris takes Forging the Future on the road to Austin for 2024’s South by Southwest (SXSW) Conference, held from March 8 - 16. Speaking with special guests and subject matter experts Mike Courtney, Ilya Tabakh, and Ehab Gabr, this episode tackles a taste of South By and talks about some of the most innovative technologies on the (very) near horizon.…

1
The Austin Tech Hall of Fame and First Time Founder Award 9:27

23d ago9:27

9:27

The Austin Technology Council is happy to announce the creation (or re-creation) of the Austin Tech Hall of Fame. ATC thinks it is important that our tech community honors the past, is present in the now, and plans for the future. We are launching the Austin Tech Hall of Fame over the next six years. Each year we will induct six "Legacy" members an…

1
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky 32:29

24d ago32:29

32:29

Do cultural gaps undermine your customer service and business relationships? Listen to this revealing discussion on Doing CX Right with Stacy Sherman and Professor Andy Molinsky. Gain insights into enhancing cultural intelligence to bridge communication divides, avoid missteps, and make meaningful connections with diverse customers. You’ll understa…

1
Reimagining Leadership Development in the Age of AI with Kim Bach 25:20

29d ago25:20

25:20

Chris talks with Kim Bach, the SVP of Customer Success and CPO at Dailyhuman for an episode on groundbreaking AI technology as a tool for fostering and sustaining human skills in organizations. Kim helped pilot Dailyhuman in the NFL Combine through a readiness mindfulness lab and says that through AI, Dailyhuman makes lasting changes in qualities l…

1
Pike Robotics with Connor Crawford 34:11

1M ago34:11

34:11

In this episode of Austin Tech Connect we hear from Connor Crawford, the co-founder and CEO at Pike Robotics. This is a growing company that has launched out of the University of Texas and is working to build robots that go places that are "dull, dirty, and dangerous". In his first role as an entrepreneur/founder, Connor is doing a good job of grow…

1
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde 30:38

1M ago30:38

30:38

Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde, Director of Customer Service at Sun Country Airlines, to tackle the broader implications of pricing strategies on consumer trust and loyalty, that impact all industries. They explore the role of a la carte pricing in making services more accessible and underscor…

1
Feeding Tomorrow: Revolutionizing the Future of Restaurant Technology with Aaron Knape 33:40

1M ago33:40

33:40

Aaron Knape, CEO and Co-Founder of Rivalry Tech, joins the pod to talk about his journey to entrepreneurship and what it's like to scale a leading technology company in Houston. Rivalry Tech began with their mobile platform, sEATz, and has now expanded to revolutionize hospitality and convenience with their order fulfillment technology. Talking poi…

1
Is Bryan/College Station the Next Tech Hub? 29:46

1M ago29:46

29:46

This episode of "Austin Tech Connect" is a look at the upcoming "Midway to the Future" technology conference in Bryan/College Station, and a discussion about how the Brazos Valley is growing in population and innovation. Jermey Osborne, the co-organizer of "Midway to the Future" joins the discussion about how Texas A&M University and the Brazos Val…

1
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges 33:27

1M ago33:27

33:27

Struggling to create lasting customer loyalty in today's competitive landscape? Join Stacy Sherman and Bernie Borges as they unveil the secrets to crafting exceptional Customer Experience (CX) journeys that elevate client relationships. They emphasize the power of personalization, seamless content strategies, effective marketing techniques, and gen…

1
Accenture's Approach to Corporate Innovation at Scale with Brian Richards 29:51

1M ago29:51

29:51

Brian Richards, Managing Director at Accenture’s Houston Innovation Hub, joins the pod to talk about helping senior leaders at large corporations in greater innovation and spearheading projects in the Houston innovation community. Serving clients globally, Accenture is a professional services company with leading capabilities in digital, cloud, and…

1
Changing Reverse Logistics and the World with Gary Stephens 35:46

1M ago35:46

35:46

Gary Stephens joins the conversation on "Austin Tech Connect" - the official podcast of the Austin Technology Council. He is the co-founder of Vendidit (as well as several other companies). He, along with his co-founder John Paul DeJoria (serial entrepreneur and known to many for his successful haircare line Paul Mitchell) are looking to make retur…

1
121. Cultivating Community and Conversations in Customer Service | Thom Singer 32:26

2M ago32:26

32:26

Are digital tools impacting your ability to deliver exceptional customer service? How can technology support, not hinder genuine customer connections? Learn how to cultivate stronger customer bonds on this episode of Doing CX Right, featuring insights from host Stacy Sherman and customer service expert guest Thom Singer. They discuss key strategies…

1
Ketchup with Russell Wedelich 29:30

2M ago29:30

29:30

In 2018 the H9000 Harmonizer®, Eventide’s flagship multi effects processor, won a TEC award for best signal processing hardware. We had the team behind the H9000’s design and development on the podcast in Episodes #66.1, #66.2 and #66.3 to talk about the process of designing, building, and testing the latest in Eventide’s revered Harmonizer line. N…

1
Corporations at the Forefront of Catalyzing Houston’s Startup Ecosystem with Scott Gale 29:52

2M ago29:52

29:52

Scott Gale, Executive Director of Halliburton Labs, brings innovation and scale to center stage in this week’s episode. Founded in 2020, Halliburton Labs provides access to a unique industrial setting catered to the specific needs of tech startups who are changing the face of clean energy today and for the future. Talking points include forging his…

1
Collaboration Is The Way To Succeed with Cherie Werner 35:29

2M ago35:29

35:29

The Austin Technology Council is committed to supporting all-things that help our tech community. This interview is with the founder of F.I.E.S.T.A., a local organization dedicated to helping the newcomers to Austin find their place in our tech ecosystem. Cherie Werner is a natural community builder, and in this conversation you will hear her story…

1
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown 39:50

2M ago39:50

39:50

Are complex processes hindering your ability to deliver exceptional customer service? In this week's episode, host Stacy Sherman and author Greg McKeown dive into the power of simplifying work for better outcomes. They debunk assumptions that equate "easy" with "lazy," discuss creating effortless experiences, and highlight reducing complexity throu…

1
Investing in Houston Healthcare: Making a Global Impact in the World's Largest Medical Center with Jay Zeidman 34:19

2M ago34:19

34:19

Jay Zeidman, Managing Partner of Altitude Ventures and Chairman of the Board for Houston First, talks about making impactful investments in the future of healthcare and the wellbeing of Houston. Based in Nashville, Altitude Ventures accelerates growth and provides early-stage venture capital financing for healthcare services and startups. Talking p…

1
Customer Experience with Eric Sims 29:04

2M ago29:04

29:04

In this episode Thom Singer talks to Eric Sims from Leading Edge Connections - LEC. Eric recently moved his company from Florida to Austin and is working hard to get connected in the Austin tech community. Eric builds customer service and support models for brands all over the world. In this episode they chat about how he and his family wanted a fr…

1
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman 34:09

2M ago34:09

34:09

Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? Listen to this episode of Doing Customer Experience (CX) Right, where host Stacy Sherman is joined by renowned expert Daniel Goleman. Together, they explai…

1
Activating Venture Capital Across Texas's $2.4 Trillion Dollar Economy with CS Freeland 30:07

2M ago30:07

30:07

CS Freeland, Founder of the Texas Venture Alliance and creator of the Texas Venture Crawl (now known as Texas Venture Fest), joins the pod to share her unique insights on the thriving innovation scene in Texas. Founded in 2022, the Texas Venture Alliance is a statewide venture capital network and ecosystem of startup support that aims to amplify ve…

1
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov 29:30

2M ago29:30

29:30

How can your business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving your customers better? Get the answers on Doing CX Right, as host Stacy Sherman and guest expert Alex Genov discuss the transformative impact of AI on customer relations. They dissect…

1
Austin's Fast Growing SkyFi with Luke Fischer 30:42

2M ago30:42

30:42

About Luke Fischer: Luke Fischer is the Co-Founder and CEO of SkyFi, an industry-leading Earth Observation marketplace headquartered in Austin, Texas. Luke began his career as a US Army Special Operations aviator where he led teams in the most demanding environments. After the Army, Luke was Head of Flight Operations at Uber and later led Governmen…

1
How Houston’s Impacting the Globe through Innovation with Steve Kean 27:13

2M ago27:13

27:13

Steve Kean, President and CEO of the Greater Houston Partnership (GHP), joins the pod to talk about the unique innovations and impact the city of Houston has already accomplished and can look forward to on the horizon. Formed in 1989, the Greater Houston Partnership has a mission to make Houston one of the best places to live, work and build a busi…

1
The 12 Week MBA with Bjorn Billhardt 38:49

2M ago38:49

38:49

This episode of "Austin Tech Connect" is a trip down memory lane to the early days of Austin tech. Bjorn Billhardt came to Austin as a 15 year old foreign exchange student at Pflugerville High School. He enjoyed his year here so much that he called his mom in Germany and asked to stay to finish his education. He remained in Pflugerville, then went …

1
117. How to increase customer satisfaction by asking the right questions | Marty Grunder 27:40

2M ago27:40

27:40

Are you leveraging every opportunity to delight your customers and staff by asking the right questions? This episode of 'Doing CX Right' with Stacy Sherman and guest expert Marty Grunder, CEO and "Entrepreneur Of The Year," dives into actionable strategies leaders can implement to enhance customer and employee experiences. You'll hear new insights …

1
Launching and Scaling Softeq Venture Studio with Texas Entrepreneur, Chris Howard 16:32

3M ago16:32

16:32

Chris Howard, Founder and CEO of Softeq, switches places from host chair to the hot seat in this part two episode guest hosted by entrepreneur, angel investor, and COO of Softeq, Craig Ceccanti. Continuing their previous conversation from part one, Craig and Chris tackle Softeq’s present-day success with their venture studio and Chris’s journey as …

1
Austin Tech Trends 2023 57:46

3M ago57:46

57:46

This is a special episode that is a rebroadcast from the Austin Forum Upload podcast. In this episode Thom Singer (CEO at Austin Technology Council) sits down with Jay Boisseau (Austin Forum Upload podcast) and Jason Scharf (Austin Next podcast) to discuss technology trends facing the world in 2024, and what Austin's impact, role, and ecosystem opp…

1
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams 25:10

3M ago25:10

25:10

Are toxic employees driving your customers away? Are you struggling with high employee turnover and poor customer satisfaction? Learn powerful strategies from brand experts Stacy Sherman and Bryan Adams about intentionally design candidate and customer experiences that attract talent, reduce attrition, and drive growth through a "Give and Get" phil…

1
Insights from a 30-Year Tech Founder with Chris Howard & Craig Ceccanti 25:43

3M ago25:43

25:43

Chris Howard, Founder and CEO of Softeq, switches places from host chair to the hot seat in this episode guest hosted by entrepreneur and angel investor Craig Ceccanti. Inspired by feedback from his own interview on Forging the Future, Craig wants to reverse the roles with Chris and give the podcast audience an opportunity to learn the origin story…

1
Mentorship Unlocked with Janice Omadeke 36:39

3M ago36:39

36:39

If you company does a good job of mentoring employees, you may have up to 25% better retention. People want to see a path toward success in your company and industry, and when you align them with leaders who can help them thrive... you and your employees win. This week's podcast guest is Janice Omadeke, the founder of The Mentor Method. She is now …

1
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson 30:05

3M ago30:05

30:05

Feeling the disconnect in your customer journeys across various channels? Unsure if your team is maximizing AI's full potential? Join host Stacy Sherman and expert Sean Albertson as they unravel the complexities of data and technology barriers. They'll guide you through the effectiveness of enhancing existing channels over adding new ones and revea…

1
Houston-Based SnapStream's Ascent to $7M in ARR with Rakesh Agrawal 29:24

3M ago29:24

29:24

In this episode of Forging the Future, Chris sits down with Rakesh Agrawal, founder and CEO of SnapStream, to discuss his journey of founding and scaling a technology business in Houston prior to the prevalence of the budding ecosystem that exists today. Rakesh shares his experience of founding SnapStream over 20 years ago and the importance of gle…

1
Memories as Connections with Clint Davis from Capsll 36:53

3M ago36:53

36:53

Clint Davis from Capsll joins the conversation on AUSTIN TECH CONNECT. Clint has lived all over the world, but now calls Austin home. He did not come here to launch a tech business, but that is where he finds himself in 2024. His digital legacy and memory app is different from the public forum social media. This is a way to preserve and pass down y…

1
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott 31:32

3M ago31:32

31:32

How does the concept of "Fanocracy" redefine the way businesses approach their customer engagement strategies? Stacy Sherman and David Meerman Scott dive deep into “Fanocracy” - turning fans into customers and customers into vocal fans. They explore why tapping into passionate communities is crucial for today’s businesses in the digital age. And, e…

1
Scaling Innovation Across a University of 47,000 Students with Dr. Ramanan Krishnamoorti 34:04

3M ago34:04

34:04

Dr. Ramanan Krishnamoorti, Vice President of Energy and Innovation at University of Houston, takes the pod on a field trip to the UH Tech Bridge. With a unique blend of wet labs and office space, the UH Tech Bridge offers students and faculty the incredible opportunity to innovate alongside startups and companies. Talking points include efforts to …

1
Helping Companies Grow with George Bonelli 30:53

3M ago30:53

30:53

Welcome to 2024 at Austin Tech Connect. In this episode Thom Singer sits down with long-time Austinite George Bonelli. George moved to Austin 25 years ago with Motorola, and soon went out on his own to consult with companies on program and project management and growth. Along the way he started a shared asset sailboat company, and worked to help co…

1
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway 31:37

3M ago31:37

31:37

Want to stand out as a category of one in your industry? Curious about the keys to business differentiation? Stacy Sherman and expert Joe Calloway explain how to transcend commodity status and gain insights from leading brands around the world. You'll discover strategies to identify and cater to specific customer needs, the significance of consiste…

1
How Houston Startup Liongard Scaled & Secured $30M in Funding with Joe Alapat 27:39

4M ago27:39

27:39

Joe Alapat, CTO & Founder of Liongard, takes a journey through customer feedback and company pivots in this episode about his cybersecurity platform, Liongard. From rough beginnings of selling too wide of a product to customers, Liongard has grown and matured into a successful startup, securing $30 million in funding. Talking points include leaving…

1
Building A Startup with Tom Pace from NetRise 36:14

4M ago36:14

36:14

In this episode we talk to an local entrepreneur and former Marine who is building a company in the CyberSecurity space. Tom Pace is the co-founder and CEO of NetRise. In this episode he talks about all the work it takes to launch a tech company, and his reasons for being here in Austin About Tom Pace Prior to founding NetRise, Thomas Pace spent 16…

1
Universities Propelling Entrepreneurs with Peter Rodriguez, Dean of Jones School of Business 27:34

4M ago27:34

27:34

Peter Rodriguez, Dean of Jones School of Business at Rice University, brings his education expertise to the pod to talk about the future of entrepreneurship and business learning in Houston. Rice has put Houston on the map for having some of the best business and entrepreneurship undergraduate and graduate degrees in the country, but Peter believes…

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