Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a trav ...
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The Travel Geniuses podcast is a podcast for travel agents who LOVE planning vacations for their clients, but wish the business side of things was a little easier. We talk about marketing, technology, systems, tools, and tricks that help you focus less on the stuff you hate, and more on the things you love.
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Redefining Success: Building a Travel Business That Supports Life's Next Chapter with Lyndall Collins
45:55
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45:55In this inspiring episode, Ros sits down with long-time friend and award-winning itravel advisor, Lyndall Collins, to talk about what it really means to build a travel business that grows and adapts with life. With over 30 years in the industry and more than 14 years running her own successful home-based business, Lyndall shares her journey from st…
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Building a Team and Thriving Travel Business with Systems with Holly Velardo
22:33
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22:33In this spontaneous and heartfelt conversation, Ros chats with long-time Achievers member Holly Velardo, founder of HollyDay Travel, about the power of systems and how they've been the foundation for her business growth. Holly opens up about her early struggles: late nights, juggling five children, and doing everything herself to now running a thri…
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The Unsexy Work that Pays Off: Why the Boring Stuff Builds Your Travel Business
13:35
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13:35Most travel advisors don't want to think about systems. They want to focus on clients, marketing, or the fun side of travel. But here's the truth: it's the unsexy work behind the scenes that builds the strength of your business. In this short episode, Ros shares why we often avoid the tasks that feel boring or hard, and how leaning into them can fr…
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Behind the Travel Business: A Conversation with My Husband, Clint Ranse
23:28
23:28
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23:28What's it really like being married to a travel advisor? In this personal episode, Roslyn sits down with her husband, Clint, to share the real-life ups and downs of managing business, family and travel as a couple. From navigating time zones and guilt trips to bucket list dreams and business dinners on their anniversary, this episode shines a light…
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Flying, Family, and the Funny Truths Kids Tell - A Conversation with Jackson Ranse
19:23
19:23
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19:23In this milestone 100th episode of the Travel Agent Achievers Podcast, Ros takes a heartfelt detour from the usual business chat and invites a very special guest to the mic, her 10-year-old son, Jackson. With honesty, humour, and a good dose of sarcasm (from Jackson, of course), they chat about what it's really like growing up with a mum who's a tr…
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Spotting the Signs: When Is It Time to Get Help in Your Travel Business with Redrose Remata
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40:18
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40:18Feeling overwhelmed trying to do all the things in your travel business? In this episode, Ros chats with her General Manager, Redrose, about knowing when it's time to get help. With years of experience in outsourcing, offshore recruitment, and managing global teams, Redrose shares real-world advice on spotting the signs of burnout, how to start out…
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Make or Break: Why the Next 90 Days Could Define Your Year
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25:58Is your travel business off track? Or just ready for a reset? In this mid-year reset episode, travel business mentor and coach Roslyn Ranse shares strategies to refocus your goals, overcome cash flow challenges, and finish 2025 strong. You'll discover how to shift your mindset, structure your systems, and turn Q3 into the most impactful part of you…
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AI-Powered Travel Marketing: Human-First Strategies That Convert with Bronwyn White
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43:42AI isn't here to replace travel advisors, it's here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients. With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn …
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Designing purposeful experiences beyond the bike ride with Claire Baines
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41:16
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41:16In this episode of the Travel Agent Achievers Podcast, I'm thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn't your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experie…
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Building legacy through leadership: Leading through crisis with Peter Baines of Hands Across the Water
53:41
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53:41In this deeply inspiring episode of the Travel Agent Achievers Podcast, Ros welcomes Peter Baines OAM, a remarkable leader whose journey from crisis zones to creating a life-changing legacy will leave you feeling motivated and hopeful. Peter shares his incredible story, starting as a forensic investigator responding to some of the world's most deva…
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Structure, Sustainability & Stronger Client Relationships with Sammi Jaeger
50:38
50:38
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50:38Burnout, boundaries, and building a business you love. In this episode of the Travel Agent Achievers Podcast, I'm joined by Sammi Jaeger. Life strategist, business consultant, and creator of the "Fuelled Up Life" framework. Sammi shares her journey from burnout to rebuilding a values-led life and business, and her insights are something every trave…
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What I'd Focus on If I Were Starting My Travel Business Today
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35:27
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35:27Are you feeling torn in all directions in your travel business? Wearing all the hats from sales and marketing to admin and client service? You're not alone, and in this episode, Ros is diving into what she'd focus on first if she were starting her travel business all over again. From building solid sales foundations and understanding your ideal cli…
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From Swim Mum to CEO: How I Juggle Business, Mentoring, and Life
27:30
27:30
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27:30Have you ever wondered how people juggle growing businesses, family life, and everything in between? In this special behind-the-scenes episode, Roslyn pulls back the curtain and shares a real, unfiltered look into a day in her life as a travel business owner, mentor, and busy mum. From 6 AM starts at the pool to client emergencies, project meetings…
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It's Not Just a Testimonial, It's Trust: Why Feedback Fuels Growth
44:15
44:15
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44:15In this episode of the Travel Agent Achievers Podcast, Ros chats with returning guest and founder of Travel Agent Finder, Anna Shannon. Sharing the real power behind gathering client feedback and why we need to move beyond the word testimonial. Together, Ros and Anna explore why Travel Professionals often hesitate to ask for reviews, what social pr…
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Confidence, Connection & Conversions: Why Listening is Key in Travel Sales
41:19
41:19
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41:19Sales can feel overwhelming for travel advisors, but it doesn't have to be that way. Building a business involves sales of course! In this episode, Nicole O'Sullivan, a sales expert with 20+ years of experience (mostly in the travel industry), shares how to take the fear out of selling and build genuine client connections. Learn how to master the a…
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Truth Bombs on Digital Marketing for Travel Advisors with Wendy Addinsall
46:03
46:03
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46:03In today's competitive digital landscape, having a strong online presence is essential to attract and retain customers. This week on the Travel Agent Achievers Podcast, Ros is joined by Wendy Addinsall from RedGrape Social, a digital marketing expert who helps travel advisors master social media, email marketing, and more. Wendy brings her years of…
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Why attending events is Important as a Travel Business Owner
28:04
28:04
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28:04Are Travel Business events on your calendar? I'm sure you have LOTS of travel events in your calendar.. And in this episode I share why I have made them an important part of my yearly planning sessions. Even though you may think attending a 2-3 day business conference or event.. It's time AWAY from the office and as a Travel Business Owner you may …
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A Fresh Approach to Managing Cash Flow for Travel Agents
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40:02Managing your business finances is important for any entrepreneur. But it can also feel overwhelming if it's not a natural skill. In the latest episode of the Travel Agent Achievers Podcast, Ros chats with Victoria Berry, who's an accountant and knows her stuff about making money work for your business. Together, they talk about how to handle your …
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Your Brand Identity with Canva Certified Expert - Rebecca Flint
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48:08In this insightful episode, I have the pleasure of hosting Rebecca Flint, a distinguished Canva Certified Expert whose extensive background in design and branding offers invaluable insights for travel professionals seeking to establish a compelling visual brand identity for their businesses. Rebecca's journey is a testament to the power of discipli…
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Lessons learnt - Burning the candle till it blows out
31:18
31:18
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31:18"You really can't plan, organise, be efficient, or effective when you are coming from a place of chaos." Recently traveling over the Christmas period I learnt a thing or two and I am the first to admit my own faults. (I too am no stranger to overwhelm, taking on too much, not saying NO often enough, valuing myself and not taking a break) I decided …
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The Introvert-Extrovert Dynamic: Mastering Networking with Jaimie Abbott
38:28
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38:28In this episode I once again had the pleasure of hosting Jaimie Abbott. Many recognise her from her tenure with the Royal Australian Air Force and her role as a politician. Additionally, she's the founder of Paid to Speak. Throughout our conversation, Jaimie has an incredible passion for public speaking and networking she is incredibly skilled at. …
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Becoming a 'Local Hero' when Marketing your Travel Business
43:46
43:46
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43:46In the insightful episode, Ros had the privilege of speaking with Hayley Osborne, the multi-talented marketer and business owner, who contributed valuable insights into the world of travel marketing. Hayley shared her extensive experience, ranging from working on some of the biggest brands like Jack Daniels and Southern Comfort to running her own f…
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In this thought-provoking episode, Ros shares her insights and personal experiences surrounding the importance of coaches and mentors, especially in the business world. Drawing from her own background, she reflects on her time working at McDonald's as a teenager in Australia and how the organisational structure and community there shaped her. She e…
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Negotiation in your Travel Business. Necessary? YES
54:24
54:24
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54:24In this episode, Roslyn gets together with Glin Bayley from The Value Negotiator for a heart-to-heart discussion. They kicked off the talk highlighting the difference between arguing a point and reaching a deal. Glin makes it clear that negotiation isn't about sticking to your guns, but about finding a common ground and building shared value. Glin …
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Business Lifecycle - What to prioritise and when with Owen Cope
43:09
43:09
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43:09Business Success. It can mean so many things to so many different people. In this episode, Roslyn Ranse of Travel Agent Achievers and her guest - Owen Cope, a business strategist and someone whom has been behind the scenes of many successful businesses helping the owners take the next steps discuss the business lifecycle. They share insights on ove…
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Delighting Clients with Travefy - Time Saving, Systemising and showcasing YOUR expertise
46:44
46:44
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46:44'Acts of Service' is one of my love languages. Yet - this podcast episode isn't about that.. Stephanie Gries of Travefy and I, Ros, are talking about going above and beyond for travel clients in a way that isn't intrusive, is 'smart' in how we use our time and also delights clients whilst they prepare for and are traveling. This tool is one that ca…
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Blurring the Lines between Tour Operators and Travel Advisors: Does it Matter in a Unified Travel Industry?
52:07
52:07
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52:07A conversation that I have had and I want to continue to have is what our roles are within the Travel industry, but also how we can all do better in our businesses and how we can work together to ensure we are strong. This episode with Brett Jardine, from CATO - the Council or Australian Tour Operators, opens the discussion about the roles we play,…
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Adding 'Groups' & Creating a System for them Inside your Travel Business
35:04
35:04
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35:04Groups as part of your Travel Business Mix can be very rewarding. You can predict future sales and you can plan a lot of experiences far in advance, which helps with your pipeline. In this episode I share my own experience as well as the "SYSTEM" and stages behind our Group business success. There is NO one stop shop for every group, however the 5 …
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How to gain more with just Ten Seconds of Courage
43:19
43:19
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43:19Nadine Champion is an inspiring speaker, martial arts teacher and author. She has dedicated over 35 years of her life to studying martial arts and discovering practical tools for strengthening the mind, developing resilience and building courage. Nadine and Ros discuss how to explore the power of positive affirmations through the " I am" concept. T…
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Planning for and Achieving YOUR Travel Business Goals for 2023
22:25
22:25
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22:25You've hit the ground running, I know. Clients are demanding your attention and time and I am hearing that as 'people pleasers' a number of Travel Advisors are starting to feel the effects of burnout and it's only February! Did you take time out over the festive period? Have you had a chance to look at your business and plan for what's ahead? In th…
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You need these skills to sustain, build and grow your Travel Business. Discussing money with Mel Browne
36:10
36:10
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36:10Managing finances is a part of running a successful travel business. As a business owner, you should be able to track how much your business will make and the financial position you will be in by making the changes that work for your business. In this episode we are going to talk with Melissa Browne, a best-selling author, financial educator and se…
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Checking in on Kristy's Travel Business 18months later (TravelMoore)
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45:29We spoke with Kristy in August 2021. Now - 18 months later, it's awesome to check in with Kristy and hear about the progress she has made. When we first chatted on Episode #46 https://www.travelagentachievers.com/episode46 where she shared what it was like starting her business only a few weeks before the world shut and the pandemic hit. To hear th…
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A new way to be seen with YOUR Ideal Clients
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45:12
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45:12Travel Agent Finder was created by Anna Shannon. A Travel Agent pre-covid. Anna and Ros discuss the idea and concept behind Travel Agent finder and how the need to build something that helped the industry through the pandemic became a passion project. Travel Agent Achievers Members rave about Travel Agent Finder and how it has drawn clients to them…
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Growing your Business Using the Power Of Community And Social Media
54:10
54:10
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54:10Being a 'mumpreneur' doesn't have to mean choosing between being a business owner and mother. It can mean balancing the demands and stresses of running a business, as well as doing it all from home—being a parent, spouse, and caregiver and anything under the sun. With everything going on in our lives today, being a Mum and a business owner at the s…
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Mastering Public Speaking - whether you are at an event or online
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47:45Now that we are coming back together in person in addition to all the 'online' work we have been doing, learning how to communicate effectively and with conviction is a skill we can always use. Public Speaking as Travel Professionals isn't something we can avoid if we want to grow our business too. In the travel industry, public speaking is one of …
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The Impact "Learning & Implementing" can have on your Travel Business
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43:01
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43:01Everyone has a different approach to learning, there is no denying its importance ― it makes you adhere to new and better work processes and systems. Some people like to learn and absorb, whilst others, learn and take action. Risking trying something new or different to move forward. Sometimes it works, other times it doesn't. Learning and implemen…
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Accountability: How can it help you improve your travel business.
22:34
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22:34Your travel business, just like any living thing, has its ups and downs throughout the day. It's impossible in my opinion to be highly productive all the time. (Though I am sure you try to be) When it comes to success, I firmly believe that to achieve success, accountability is vital. Of course, there are some people that hold themselves accountabl…
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What Traveling gives me from a "Business" perspective
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29:39
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29:39Being a travel business owner is both exciting and challenging. Some days you feel full of energy, while other days it feels like the effort is draining you. Thus, traveling is a great way to take a break from your business and recharge your mind. I'll admit I am a little bit obsessed with business and especially my travel business. Because I LOVE …
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Travel Business Webinars: A Great Marketing Strategy to Engage with your Clients
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41:21In this new era of the COVID-19 pandemic, how do you navigate this new era? Everybody is busy, so how can you get your clients engaged? Over the last couple of years in particular, Travel Business owners have increasingly turned to online marketing tools to help them engage with their clients. Looking for a way to connect with their clients. Webina…
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This made me MAD. And I don't normally get on the defensive like this
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31:52I'm a pretty relaxed kinda person. I don't normally get worked up over things and I NEVER explode or react in a way that would normally be considered an outburst. Let's just say I am cool under pressure (it's actually where I work best.) However, over the last few weeks I have had a few conversations with people where I knew there was undertones, y…
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Handling new enquiries when they may not be your Ideal Clients
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44:20As a travel business owner/advisor/experience creator, our goal is always to create seamless and memorable travel experiences for our clients. However, what happens when we have a lead who seems like an unlikely prospect? Should we reject them? Or see the opportunity in every business interaction? Our guest, Maree Kirkpatrick is a sales trainer and…
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070 - Do travel agents need lead magnets?
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31:18
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31:18You've probably heard that you need a lead magnet. And for most businesses, this has been solid advice. But is this something you really need if you're a travel agent? I'll give you MY opinion in this episode. Want to take things even further? Wish you had someone to show you HOW to implement the things I talk about on the podcast (with worksheets,…
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069 - Why and how to qualify clients in your travel buinsess
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29:33Do you know what it means to qualify your clients? It sounds a little scary, I know (at least to me) but is actually VERY simple (you might even be doing it already!!) and SO important. In this episode I'll talk about what it means, why it's one of the most important things you can do, and then will offer some suggestions for how to do it. Want to …
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068 - If you're sure you don't have ADHD, you should listen to this episode
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49:39
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49:39If you had asked me a few months ago if I had ADHD, I would have said a very confident no. It wasn't just that I hadn't considered it, but that I knew what it was, have family members with it, and was positive that I didn't have any of the classic symptoms. Turns out I was wrong. So in this episode I'll talk about why I was so sure I didn't have AD…
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067 - Does marketing make you feel like you're trying to trick people into working with you? This might help.
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24:05There are a lot of reasons that you might find it hard to "market" yourself and your business. One that I've just realized is that it feels like the goal of marketing is to convince someone to work with me, wether they want to or not, and wether it's the right choice for them or not. In this episode I talk about that, and share a different way of t…
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The Power of Choice. How to use this in your travel business and life to grow.
1:10:49
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1:10:49"Mindset" - A word more recently thrown around - quite a lot. I'm not sure how it sits with me yet. Yes - we have control over our thoughts, though if we are to work on our mind and the thoughts we have, I also think that someone who specialises in this area should be consulted as it is a very powerful topic. I take this topic very seriously as men…
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066 - Running your travel business doesn't have to be hard!
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50:05
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50:05Are you convinced that being a travel agent means long hours, and tons of work you hate? If I do nothing else, I hope this episode convinces you that that's not the case. If you're ready to transform your business , and turn it into something you LOVE, that supports the life of your dreams (instead of sucking the life out of it) I'd love for you to…
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The 3 Step Process Behind Creating an Incredible Customer Experience for your Travel Clients
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59:12At the centre of a travel business is the service provided to clients. Nurturing relationships, building trust. One of the things I love about Travel Businesses is that the personal connections we have can create opportunities for others to fulfill their travel dreams. Helping people. Our guest for this episode is one of the Hospitality Industries …
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Uncertain, cautiously optimistic or are you ready to go?
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40:53Which is you in your travel business at the moment? We've just received the best news this week here in Australia and I couldn't help but feel so excited and happy! Finally, after two years, we are reopening our shores to international visitors again! Whoo-hoo! A part of this brings a lot of joy but there's also a part of me that has a bit of anxie…
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065 - Pandemic Proof Your Travel Business!
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33:30Listen, there isn't really anything you could have done to COMPLETELY protect your business from the effects of the Covid pandemic, or to avoid all downsides of future crises, BUT doing this one thing can definitely make weathering future storms a lot easier... Want to take things even further? Sign up for INSIDERS and get access to additional trai…
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