User experience, service design, customer experience and related conferences.
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Presentations from the Service Design 2012 conference, held in Melbourne, Australia, May 2012. Service Design 2012 was a single day, single track conference, all about designing services for people and organisations. It was held on May 4 2012, in Melbourne, Australia.
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Digital marketing ideas for your ears
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Plastic Grass Square, brought to you by the team behind blueegg Experience Design, is a podcast about being human centred in our work practices and daily lives. We are, after all, not the user. Join us as we chat to folks about how they apply human centred approaches to their lives.
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Dive into the thrilling world of data, digital, and AI with your superhero hosts, Chris and Mark. These dynamic duo consultants have built digital wonders in Australia and beyond. They wield their innovation powers at Digital Village and NotCentralised, respectively, bringing you the news, views, and opinions that are simply out of this world. Mark Monfort, the tech wizard behind the @AusDefi Association and NotCentralised, isn't just a name—he's a legend. With blockchain fin-tech victories ...
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Hosted by Pat Panetta and George Ierodiaconou, Taxi Radio taps into the lives of Professional Drivers around Australia and provides engaging content to help drivers grow their businesses. From weekly tips on what’s on, to interviews with Professional Drivers and key movers and shakers of 13cabs and Silver Service, this is also the place you can come to find out more about joining Australia’s largest taxi network. Find out more at https://www.13cabs.com.au/drive-with-us/
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Episode 10 of the Digital Nexus Podcast, Mark and Chris deep dive into the latest advancements in AI technology and Meta's exciting new hardware announcements. From the rise of digital twins to the ambitious Project Orion, this episode covers a wide range of topics. Don't miss out on the engaging discussions and insights! Timestamps: 00:00 - Introd…
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Regulation holding back AI innovation
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YouTube Video Summary with Timestamps Title: Digital Nexus Podcast - Episode 9: AI in Research, Healthcare, and Industry Innovations Description: In Episode 9 of the Digital Nexus Podcast, Chris and Mark dive into the latest advancements in AI tools for research and healthcare, share personal insights, and explore the ethical implications of AI acr…
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Join Chris and Mark in Episode 8 of the Digital Nexus Podcast as they catch up after a month-long hiatus, sharing their recent adventures and diving deep into the latest advancements in AI technology. From Amazon's investment in AI to the ethical implications of "deadbots," this episode covers a wide range of topics. Don't miss out on the fast news…
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The (AI) Empire Corporates Strike Back
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In this episode of the Digital Nexus podcast, we dive into the integration of AI and technology, exploring tools like Juno, Dovetail, and Saika. We discuss market trends, the future of AI, and its impact on job roles. The episode also covers the concept of "human in the loop," blockchain's role in digital democracy, and notable industry movements, …
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Apparently, AI voice clones can do ASMR, and that's the discover we start off with in this episode. For the rest of it, Chris and Mark cover a variety of topics related to AI and its integration with blockchain technology. From AI voice generation tools and recent events in the Australian DeFi space and the latest sponsorship by by the City of Sydn…
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🎙️ Episode 5: "AI Can Fight Dance You!" 🚀 In this lively episode of "Digital Nexus," Mark and Chris dive into the fascinating world of AI's potential futures. From Ethan Mollick's intriguing ideas about the future of AI to the industry's wild west atmosphere, our hosts explore the debates surrounding the journey to Artificial General Intelligence (…
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13cabs Taxi Radio Episode 13 – David Southwick Victorian Shadow Minister for Major Projects and Transport Infrastructure
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Wednesday 24th of July, welcome to another episode of Taxi Radio with Pat & George, ‘…the state of our roads, especially here in Victoria are a debacle’ This week we have a special episode for you focusing on the condition of our roads (in Victoria and around the nation) with special guest David Southwick the Victorian Shadow for Transport Infrastr…
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In this lively episode of the Digital Nexus Podcast, Chris and Mark dive headfirst into the chaos caused by a global IT outage, emphasizing the critical debate between centralization and decentralization. On the cutting edge of AI, they touch on the latest advancements in Large Language Models (LLMs), particularly Kyoto Labs' impressive open-source…
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13cabs Taxi Radio Episode 12 – Raymond Ward Fleet Relationship Support Townsville
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Wednesday 17th of July and welcome to another episode of Taxi Radio with Pat & George with feature interview Raymond Ward the Fleet Relationship Support Manager in Townsville. What’s it like driving taxi’s in North Queensland? Why does 13cabs make you more money? and the secret to accepting the short fare - we tap into the wisdom of one of our most…
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🎙️ Our 3rd episode of the "Digital Nexus" podcast and this week we say hello to AI Chris and AI Mark plus more 🚀 In this episode, Mark and Chris explore the evolving landscape of AI, discussing the impact of AI on content creation, the job market, and the ethical considerations of AI interactions. They also dive into the recent Samsung Unpacked eve…
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🎙️ Our 2nd episode of the "Digital Nexus" podcast and this week it's all about fear (and loathing) in AI🚀 In this episode, we talk about hallucinations and randomness when it comes to generative AI outputs as well as the ways in which we can control this. We also talk about where expertise and creativity come in and highlight some examples of AI to…
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13cabs Taxi Radio Episode 11 – Thanh Nguyen from Cabsure Taxi Insurance
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Wednesday 10th of July and welcome to another episode of Taxi Radio with Pat & George with feature interview Thanh Nguyen, Cabsure Insurance Team Leader who explains the risks associated with running a taxi business, Cabsure are specialist insurance providers for the taxi industry and this is a must listen to for all professional drivers with 13cab…
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Kicking things off with a bang! In this inaugural episode, we dive headfirst into the dynamic world of digital disruption. Join our hosts Chris Sinclair (Digital Village) and Mark Monfort (NotCentralised) as they share their experiences and insights on revolutionary tech advancements, including the impact of generative AI and large language models.…
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13cabs Taxi Radio Episode 10 – Paul Majdan from GWM Astoria Haval
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This week there’s another chance to win $100! Wednesday 3rd of July and welcome to another episode of Taxi Radio with Pat & George and this week you have the chance at winning $100 cash but you’ll have to be quick on the email info@taxiradio.com.au listen to find out how you can win : ) Before joining GWM Astoria Haval Paul Majdan was a professiona…
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13cabs Taxi Radio Episode 9 – Marcos Bellet, Senior UX Designer
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This week there’s a chance to win $100! Wednesday 26th of June and welcome to another episode of Taxi Radio with Pat & George and this week you have the chance at winning $100 cash but you’ll have to be quick on the email info@taxiradio.com.au listen to find out how you can win : ) Marcos Bellet is the Senior UX Designer with 13cabs and this week w…
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13cabs Taxi Radio Episode 8 – Sharad Nair, National Partner Growth Manager
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This week there’s a chance to win $100! Wednesday 19th of June and welcome to another episode of Taxi Radio with Pat & George and this week you have the chance at winning $100 cash but you’ll have to be quick on the email info@taxiradio.com.au listen to find out how you can win : ) Sharad Nair represents over 12,000 Taxi Drivers and this week Shara…
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13cabs Taxi Radio Episode 7 – Greg Hardeman, own your own taxi with Tiger Taxis
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Wednesday the 12th of June, and in episode 7 we chat with B2C corporate Greg Hardeman who explains how Drivers can own their own business easier with Tiger Taxis. The rent-to-own model is great for individuals entering the market who want to secure a vehicle upfront and are looking for a pathway to owning their own business as an Operator. Also in …
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13cabs Taxi Radio Episode 6 – Arthur Galan, fashion icon and designer of the new taxi driver polo.
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Wednesday the 5th of June 2024. Join Pat & George for episode 6 of Taxi Radio as we delve into the mind of one of the most creative fashion designers in Australia, Arthur Galan – recorded during the Professional Driver Expo in Melbourne Arthur explains how he created and built a successful fashion brand and business, also we discover why the new 13…
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Protecting 13cabs: Cracking Down on Illegal Operators
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Join Pat and George on this crucial episode of Taxi Radio as we dive into the pressing issue of illegal operators using the 13cabs brand. These unscrupulous individuals not only jeopardize the goodwill of the business but also steal work from our dedicated, registered drivers. Legal expert Howard Edelman steps in to protect 13cabs and its drivers b…
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13cabs Taxi Radio Ep 4 with Harris Ryan, Managing Director Meals with Impact
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Wednesday the 22nd of May 2024 and in this week’s episode of Taxi Radio, we’re joined in the studio by Harris Ryan who explains how the act of preparing and sharing food can change lives for the better. Especially when you’re new to Australia, struggling to integrate into a brand-new country and culture the familiarity of mums cooking is special. J…
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13cabs Taxi Radio Ep 2 with Chris Edwards, Director of Government Relations and Advocacy at Vision Australia
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Wednesday 8th May 2024 and we welcome Chris Edwards who plays an active role in educating taxi and ride share drivers about access laws to ensure all passengers who travel with an accredited assistance animal are welcomed and are not refused a trip. Hosted by Pat Panetta and George Ierodiaconou, Taxi Radio taps into the lives of Professional Driver…
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UXA2023 Andy Budd - Design's Mid Life Crisis
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On most objective measures, the design industry is thriving. Our skills are in high demand, our salaries are rising, and companies can’t fill roles fast enough (recent blip notwithstanding). Design leadership has come of age, we’re seeing companies invest in team development, and more and more designers are earning that hallowed “seat at the table”…
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UXA2023 Penny Goodwin - Information Architecture and product development
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Information Architecture (IA) is foundational for great usability and user experience. But for IA to become embedded in the product development process, we must use the language of product: what user problems does IA solve and what are the commercial/ organisational benefits? In this talk I will share ideas and approaches on:- A better way to expla…
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UXA2023 Karina Smith & Alexandra Almond - What We Learnt About Service Design Living In France
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What we learnt about service design living in FranceBy UX Australia
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UXA2023 Yasamin Asadi - Designing for a post-lockdown metaverse
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With the worldwide population of adults over the age of 65 growing faster than any other according to the United Nations, considering their voice in designing the 3D embodiment of the internet (the Metaverse) is necessary for moving away from the deficit model of ageing, especially coming out of the pandemic. This presentation advocates for an ethn…
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UXA2023 Amelia Purvis - Your new cheat sheet for note taking and synthesis
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As a UXR I spend a lot of time note-taking and would love to share a note-taking strategy that saves my team and I a HEAP of time (and money). The new strategy is visual (which clients love) quick to synthesise (which researchers love) and easily translates findings into design recommendations (which designers love). You can thank me later.…
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UXA2023 Eva Plaisted, Klaus Paiva & Maria Christley - Going smaller, to go bigger...
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Going smaller, to go bigger: A design system evolution. Over the past 2 years the Atlassian Design System team have been reimagining how a design system needs to evolve to be a force multiplier for good - good for our own team, good for our designers and developers and good for our customers. They’ll share their journey towards unlocking a thriving…
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UXA2023 Zoë Rose - Creative thinking methodologies: a lost history
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When were diamonds first used to describe the design process?When was the first 'how might we' question asked?What were the original steps of 'brainstorming'?Some answers to these questions can be found in a 30 year period in America after the end of World War 2, when parallel intellectual movements centred around creating scientific methodologies …
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UXA2023 George Aye - That Quiet Little Voice: When Design and Ethics Collide
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The lack of a moral framework in the design disciple, let alone a set of ethical guidelines, put designers at great risk of doing more harm than good in the world.By UX Australia
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UXA2023 Ben Pecotich - Regenerative Design & Innovation… for Happier Communities.
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29:18
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Regenerative design. What’s that mean and why should I care? How do I design for regeneration in my own life and design practice? Let's explore practical ways we can design regenerative business, product, and service ideas that customers love - and increase our wellbeing while we do it.By UX Australia
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UXA2023 Nova Franklin, James Elks & Katie Eyles - Collaboration!! Reducing embodied carbon together.
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Interested in how government + design + sustainability experts came together to co-design a "world-first" tool to tackle global warming? If so come along to this talk for an up-close look at how we managed to achieve the impossible —> getting agreement on a way forward when all of the experts told us this was NEVER GOING TO HAPPEN.…
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UXA2023 Elle Geraghty - Chat GPT and your content: What works and what doesn’t.
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Oh my gosh - the hype about Chat GTP and how it makes exploding your content production efficiency super easy is mental But is it actually based in reality.. Ed note - no, Chat GTP did not write this. Let's look at five examples of how Chat GTP has actually been successfully used and what degree of human intervention is still required. Spoiler aler…
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UXA2023 Sarah Heimeier Digital Transformation – A Framework For Success
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How to deliver a design project that gets results.Design can make or break a digital transformation project, so it's well worth getting right. Sarah Heimeier has led dozens of successful transformations for some of Australia’s largest financial institutions and leading FinTechs, and in this talk she'll share her winning framework. You'll leave with…
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UXA2023 Claudette Yazbek - A New Policy Paradigm
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Discover how design can bridge the gap between young Australians and policymakers to reimagine policy-making for urgent issues like climate change, access to mental health services, and housing affordability. With the Policy Canvas framework, a make-first mindset, and a shareable narrative, you'll learn how to broker better conversations, re-engage…
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UXA2023 Julia Suh - Driving a multi-sector collaboration for countering...
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Driving a multi-sector collaboration for countering online child sexual exploitation.To create systemic change at a societal level and solve a wicked problem like online sexual exploitation of children (OSEC), we need to understand and consider all people involved in the ecosystem. This talk explores the required sensitivity and strength in doing s…
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UXA2023 Emily Underwood & Eilish Out-O'Reilly - Designing for the overlooked user we will all become
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We crave connection at every age – including our golden years. Technology has amplified our ability to connect on a global scale, but older users have been largely left behind. We’ll share what Ryman Healthcare and Journey Digital learnt when designing an app for a diverse group of users with an average age of 80.…
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UXA2023 Alina Butolina The Value Of Global Inclusive Design Practices
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Inclusive Design has emerged as a global practice, but what are the benefits of incorporating its principles into design practices in Australia? In this presentation, I will define what Inclusive Design is and what it isn’t, highlight common misconceptions and explore the benefits Inclusive Design brings to businesses and users. The audience will w…
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UXA2023 Erin Casali - Driving organizational change with co-design
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While we often focus on users and the products that deliver value to them, nothing would exist if it wasn't for the organizations that make these products.If we look at organizations under a product lens, we have a system that grows and evolves in time, fulfilling its ultimate goal: delivering a product or service for its users.But how does this sy…
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DR2023 Jessica Crisp - So What? Connecting Research to Value
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When tackling complex problems it can be difficult to know where to begin but usually we want to start with what will deliver the most value. Unfortunately value can be difficult to pinpoint often due to lack of data but this is where design research can shine.In this session we will explore a structured approach to valuing opportunities, making it…
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DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents...
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Ever wondered how tech companies like Zendesk conducts research for to help determine future directions, particularly in new product areas like bots and automation.In the realm of customer service, automation is often thought of as deflection. We don’t often think of opportunities for people to help themselves and having customer support specialist…
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DR2023 - Carla Sarli Story showing: The use of infographic resources to present research results.
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The presentation will provide resources to make presenting research results more engaging. Incorporating infographics resources into presentations is an excellent way to generate an impactful narrative while presenting much information in an easy-to-absorb format.By UX Australia
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DR2023 Robert Williams - Stop The Report! The Power of People.
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We've all been there; a mixed methodology research assignment inclusive of behavioral, attitudinal, qualitative and quantitative packed full of customer insights ready to change the world... only for that Powerpoint to sit in an executives inbox for months on end, ignored or overlooked.How might we bring the value back to research reporting? By bri…
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DR2023 Naomi Civins - More than a filing cabinet: building a flexible, useful research repository
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Scattered research write-ups, a heap of new employees, and everyone is WFH. When even the researchers are saying “hey, where’s that report about xyz we wrote last week?”, it’s time to get organised with a research repository - though we have no budget and no new tools. I’ll be sharing the story and pitfalls of how we built a repository on a shoestr…
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DR2023 Steve Baty - Organisational Tensions - important context to the customer journey
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Design research is generally discussed in the context of gaining a better, deeper understanding of the needs, behaviours and motivations of individuals and groups. Typically, these people are viewed as being outside of, or separate from the organisation responsible, or interested in, responding to those needs. In his 2010 book on Innovation, Disrup…
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DR2023 Debbie Levitt - Don't Democratize UX Research - And Governance For Those Doing It
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46:12
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Democratization is something few of us would choose if we had alternatives. We would want budget and headcount to grow the UX Research department. A team stretched thin is told not only to let anybody do some or all of their jobs, but that they will need to train and oversee this work.By UX Australia
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UXDR2023 Michelle Ou - Let’s make design research more inclusive
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We use design research to improve products and services, but how often do we consider the user experience of participating in research? This presentation will explore how to embed accessibility and inclusion in design research practices so that everyone can feel welcome. In doing so, you’ll find richer insights and reach broader, underserved commun…
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DR2023 Laura Ryan & Brendan Reed - Design Research and the Evaluation Frontier
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Let me ask you this - How certain are you that the product, service, feature that you researched, is delivering positive outcomes for people in the real world? Is it working the way you said it would work? When did you last check?Human-centred design practices enable evidence-led decision making. The assumed outcome of this practice is that we buil…
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DR2023 Alex Crook - Exploring the aftermath of enforced behaviour change (from Covid-19)
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Exploring the aftermath of enforced behaviour change (from Covid-19) on younger people’s habits, identity and behaviour and understanding what it means for the ABC as we deliver audience informed digital experiences.Over the last 2.5 years, people across Australia, and much of the world, endured a period of enforced behaviour change, that radically…
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DR2023 Sarah Heimier - Elevate your design research
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36:41
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How to gain rich, valuable insights to help you truly understand your customers.You might be comfortable designing based on data, but how rich and robust is that data? In this talk you’ll learn how to conduct meaningful research in a fast, easy and more effective way. It will explore ways to plan and run research, so you can gather unique, valuable…
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DR2023 Sophie Goodman & Bec Purser - Bin Chickens & Beavers
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Anthropology’s, and by extension Ethnography’s remit is frequently defined as asking the question, 'what does it mean to be human'? But, what if humans were not at the centre of what we do? Solving global issues and promoting systemic change, means changing not just the inputs but also our point of view.…
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