show episodes
 
Welcome to Design Huddle. This podcast is for everyone looking to shakeup their workflow and become a more effective UX Designer. Each week Ryan Warrender and Mustafa Kurtuldu create jam-packed episodes with expert insights on user experience, digital product strategy, and the latest tech trends across the web. You'll come for the UX tips, but you'll stay for the storytelling. Opinions expressed are solely our own and do not express the views or opinions of our employer. Support this podcast ...
 
Learn how to implement voice and conversational AI strategy and conversational automation with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of conversational AI: strategy, design and development. From strategic insights to help you plan for success, to conversation design techniques to create delightful experiences. From how to implement effective solutions to previewing potential technology providers and platforms. We share the deep ...
 
Voice-first technology is becoming the operating system of healthcare, and it is poised to completely disrupt the way we experience everything in health and medicine. We are entering the era of ambient computing – smart speakers around us that are ready to carry out our commands through the most natural interfaces known to us – our voices. In this podcast, we discuss the latest news, projects, research, and breakthroughs about the rapidly expanding intersection of Healthcare and VoiceFirst t ...
 
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show series
 
Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches. We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to…
 
This week we are speaking to Jason Pamental, a design strategist, author, speaker, UX leader, technologist, an expert in web typography, and an Invited Expert on the W3C Web Fonts Working Group. He has worked with many organizations including Adobe, Audible, Condé Nast, GoDaddy, IBM—and given presentations and workshops at conferences all over the …
 
When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the trans…
 
This week we are talking about running design reviews and how we like to run them. Ryan speaks about his consultancy experiences and how he likes to focus on a goal to improve a specific metric and Mustafa dives into a holistic way of running reviews. We also discussed the tools you can use to boost your reviews and quick wins that can help you bui…
 
You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted.…
 
In this episode, Mustafa and Ryan talk about the history of interfaces with Lego and how they break down their designs. We also take a look at David Hockney's redesign of the London Metro System station signs and finally explore how brands have changed their tone of voice during Covid. Sites; https://interactionmagic.com/UX-LEGO-Interfaces https://…
 
Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as w…
 
In this episode we are interviewing Mandy Michael, a Front End Developer, previously a Development Manager for the news organization Seven West Media in Western Australia. She now works as a Senior Software Engineer at Hireup. She speaks at conferences and events locally and internationally sharing her work and experiments with new and old technolo…
 
In this episode Ryan and Mustafa review the winners of the Awwwards.com website. Awwwards.com, as the name suggests, awards the talent and effort of the best web designers, developers and agencies in the world. The sites we looked are: https://www.waxpoetics.com/ https://www.pola.com/wecaremore/ https://flipaclip.com/ ➡️ Subscribe to the podcast: h…
 
In this Episode, we speak to Liam Spradlin, a designer on Google's Material Design System, Speaker, author, and host of the famous Design Notes Podcast. We spoke about designing a design system, the difference between Android and iOS, and how he went about designing several typefaces. Design Notes: https://designnotes.fm/Liams Typefaces: https://ia…
 
In this episode Mustafa takes us through the history of branding, which he has written about on his blog. The term branding comes from the Old Norse “Brandr” which means to burn. Cattle, slaves, timber and crockery were burnt or branded with the markings or symbols of the owner using a hot iron rod. The concept of branding was essentially to depict…
 
In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it solves, the value of personalised voice experiences and more about what Accenture is up to in AI, and how its thinking about conversational AI's potential to tr…
 
In this episode, Mustafa & Ryan talk about Zoom Fatigue, a condition that Stanford researchers have discovered that makes people feel tired due to the overuse of popular video chat platforms during the COVID-19 pandemic. We talk about tips you can use to mitigate tiredness.We also discuss Nike reveals hands-free GO FlyEase trainer, the laceless sne…
 
We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognition is used in a whole manner of areas beyond voice assistants, too. Transcribing videos on YouTube, PowerPoint, dictation, call transcriptions in contact centres and beyond. But speech recognition sy…
 
In today’s episode we have a special guest Ioana Teleanu the UX expert behind the instagram account @UXGoodies, which has over 210k followers.. Ioana is a senior UX Designer with a super impressive design background working in RPA, Healthcare, Financial Services and Banking. She is a phenomenal mentor and educator. She is also the cohost of Honest …
 
Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and messaging applications, as well as a voice-enabled IVR system for call routing, Swisscom is all-in on voice and conversational AI. Roger Dill heads up the Dialogue Mana…
 
In this episode Ryan 'The War Ender' Warrender and Mustafa 'The One Who Escaped' Kurtuldu discover our origins (or rapper names), origins of the web, and how we got started in tech. We take a look at Input Magazine's data visualization of the web and how they present the design in a slideshow design, factual design, and accessibility. From there we…
 
Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational agents from web content, assessing and choosing the right technology such as ASR and NLU, as well as learning and iterating on language models. Links Follow Sam on Twitter and connect on LinkedIn Vis…
 
In this episode, Mustafa & Ryan discuss UX best practices with writing. We discuss how users read websites, the two types of readers, Scanners and Methodical, and how you can design your website to improves its readability.We also talk about User Fudged Experiences, which are observations of users who do weird and wacky things with your products, w…
 
In this episode, we are speaking to Brendan Kearns, a designer who has worked at Twitter, InVision, and Google. He has recently set up his agency and now works with clients from Europe to Silicon Valley. We discuss how he started as a Business Major at college, transitioned to agency life, and ended up in Silicon Valley. Brendan gives great advice …
 
Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assistants and how you can do the same. We dive into areas such as: Defining charisma from a voice assistant perspective TTS tuning and challenges The value of creating a persona The importance of linguisti…
 
The psychology of waiting, loading animations, and FacebookWelcome to Design Huddle, a podcast where two Googlers breakdown what’s new in tech and design. Each week we talk about what’s trending in tech, have some epic interviews, and drop some knowledge on you so you can stay ahead of the robot apocalypse.Mustafa Kurtuldu is a UX lead on install-a…
 
Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre AI product. Antony manages the entire product suite and joins us to share what CCAI is, how it's being used to improve customer experience within contact centres across industries, as well as describ…
 
Welcome to Design Huddle, a podcast where two Googlers breakdown what’s new in tech and design. Each week we talk about what’s trending in tech, have some epic interviews, and drop some knowledge on you so you can stay ahead of the robot apocalypse.Mustafa Kurtuldu is a UX lead on install-ability on Chrome and Design Advocate at Google. His skills …
 
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed with demand. Why not offer your chatbot service through your con…
 
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres. Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especiall…
 
Welcome to Design Huddle, a podcast where two UX designers breakdown what’s new in tech and design. Each week we talk about what’s trending in tech, have some epic interviews, and drop some knowledge on you so you can stay ahead of the robot apocalypse. Mustafa Kurtuldu is a UX lead on install-ability on Chrome and Design Advocate at Google. His sk…
 
Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and monetises users, design best practice and advice for those looking to do the same. In 2017 and 2018, when Amazon Alexa began rolling our in-skill purchasing (ISP), many thought that there'd be a gold rush…
 
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about: Cognigy and its history Democratising AI The need for market education The balance between technical c…
 
Welcome to Design Huddle, a podcast where two Googlers breakdown what’s new in tech and design. Each week we talk about what’s trending in tech, have some epic interviews, and drop some knowledge on you so you can stay ahead of the robot apocalypse.New co-host!Mustafa Kurtuldu is a UX lead on install-ability on Chrome and Design Advocate at Google.…
 
Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped around customer feedback can create the conditions and insights needed to build products and services that customers love. The exact same methodologies and practices can feed directly into your conver…
 
When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion. We chat to Nico Perony about how OTO.ai is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences. Married with conversational AI, bots can be more se…
 
In this episode, Ryan and Brandon discuss Nike’s new shoe tech, How AI Dungeon-maker Latitude raises $3.3M to build games with ‘infinite’ story possibilities, and 2021’s Design Trends ★ Join the conversation on Discord: https://discord.gg/XEsKbd9 ★ --- Support this podcast: https://anchor.fm/designhuddle/support…
 
When I was on the Voicebot podcast, Bret asked me whether we're going through a voice first winter. I said that I didn't think so, nor did I really care. There are opportunities to do good work and enhance people's lives regardless. However, there has been an undercurrent in pockets of the industry where some folks are becoming frustrated that voic…
 
In this episode, Ryan and Brandon discuss why Gamestop stock went to the moon, the new Virgin Hyperloop designs, and all the HBO movies that drop in 2021. ★ Join the conversation on Discord: https://discord.gg/XEsKbd9 ★ --- Support this podcast: https://anchor.fm/designhuddle/support
 
Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to use across any and all channels. From IVR, Alexa and Google Assistant to narrating videos and marketing materials and even voicing game characters. With just 50 lines of speech, you could have your ow…
 
Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it. You'll also learn tips and tricks that'll help you put together your approach to creating your own assistant, as well as how to understand and measure the business value voice assistants can bring. Mi…
 
Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google DialogFlow agent in the contact centre. We'll cover the drivers for doing it, the process he followed, the things he learned and advice for doing the same. Times…
 
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective? Lots o…
 
Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're likely to see unfold in 2021. Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps…
 
One of the hot topics on every UX designer's lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I currently have that put me in a good position? Stuart Silverstein, season UX and service designer, also has deep experience in designing conversational user interfaces, from messenger applications to voice b…
 
Voice commerce: the state of play We've been speaking about the potential of voice first devices to change shopping behaviour and drive sales and engagement for a while. I wrote about it in the Harvard Business Review over a year ago. Yet, we're not seeing a huge amount of use cases executed. So are people actually using their voice assistants to s…
 
As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry of brands creating their own voice assistants. The BBC have created Beeb, Mercedes have My Mercedes, Capital One; Eno and plenty of others are following. And even those who aren't creating their own high-level dig…
 
Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and he joins us to discuss the benefits and steps you need to follow to do this. Hannes has deep experience in voice technologies, working with the Helsinki University of Technology, Nokia, Rovio and Apple…
 
SPONSORED BY THE CONVERSATION DESIGN INSTITUTE Become a certified conversation designer and save 25% with code CDI972VUX25OFF FIND OUT MORE VOICE AI DISTUPTION Voice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention. Voice AI, like most technology innovations is an enabler. It enables busin…
 
We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging. SPONSORED BY THE CONVERSATION DESIGN INSTITUTE Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help! Conversat…
 
In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and need for creating voice-first services for older adults. Constant Companion are providing voice OS access to care homes, retirement centres and individuals across the US, with demand for its services increasing exponentially this year. For a small m…
 
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