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Learn how to implement voice and conversational AI strategy and conversational automation with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of conversational AI: strategy, design and development. From strategic insights to help you plan for success, to conversation design techniques to create delightful experiences. From how to implement effective solutions to previewing potential technology providers and platforms. We share the deep ...
 
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show series
 
Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches. We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to…
 
When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the trans…
 
You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted.…
 
Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as w…
 
Anton Roodt, Bloemfonteinse argitek en die skrywer van Weerlose meganika, gesels met Huisgenoot-boekeredakteur Elna van der Merwe. Luister hier na hul gesprek op ons podsending.Oor die roman: Onlangs is ’n merkwaardige vonds gemaak: ’n koperplaatfoto wat by die Slag van Bloedrivier geneem is . . . dit wys drie engele teen die oggendmis! Die neerdaa…
 
In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it solves, the value of personalised voice experiences and more about what Accenture is up to in AI, and how its thinking about conversational AI's potential to tr…
 
Exclusive Books are celebrating 70 years and April’s Children’s Month with a must-read list for the young and young-at-heart with the #70BooksToReadBeforeYouGrowUp campaign. Listen to Lundi Khoisan on The Morning Shot interview publisher Michelle Cooper about the iconic Trompie and Saartjie series on Mix 93.8 FM. These heritage classics are include…
 
We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognition is used in a whole manner of areas beyond voice assistants, too. Transcribing videos on YouTube, PowerPoint, dictation, call transcriptions in contact centres and beyond. But speech recognition sy…
 
Luister hier na Frieda van den Heever se voorlesing uit Skepsel deur Willem Anker. Skepsel is onlangs met die 2021 UJ-prys vereer en kan by goeie boek- en aanlynwinkels bestel word.Meer oor die boek:Aan die Kaapse Weskus versorg Rebecca Maas haar sterwende pa in ’n tegnologies gevorderde slimhuis, ’n huis wat praat in ’n halfbekende stem. Op die ho…
 
Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and messaging applications, as well as a voice-enabled IVR system for call routing, Swisscom is all-in on voice and conversational AI. Roger Dill heads up the Dialogue Mana…
 
’n Hart is so groot soos ’n vuis is Pieter Fourie se debuutroman. Dit is oorspronklik in Engels geskryf as The Heart Is the Size of a Fist en is meesterlik vertaal na Afrikaans deur Marius Swart, ’n dosent in vertaling en Afrikaanse taalkunde aan Stellenbosch Universiteit. Op 16 Maart het Marius en Pieter tydens ’n geselligheid by Stellenbosch Book…
 
Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational agents from web content, assessing and choosing the right technology such as ASR and NLU, as well as learning and iterating on language models. Links Follow Sam on Twitter and connect on LinkedIn Vis…
 
Luister na ’n onderhoud met joernalis en skrywer van Seuns sonder pa's, Julian Jansen, op Radio Helderberg.In Suid-Afrika ken meer as 60% van kinders nie hul pa nie. Hierdie gebrek aan ’n pa lei dikwels tot ’n gemis aan ’n gevoel van behoort. Julian Jansen, joernalis van Rapport en oud-onderwyser, ondersoek hierdie fenomeen en hoe die probleem aang…
 
Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assistants and how you can do the same. We dive into areas such as: Defining charisma from a voice assistant perspective TTS tuning and challenges The value of creating a persona The importance of linguisti…
 
Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre AI product. Antony manages the entire product suite and joins us to share what CCAI is, how it's being used to improve customer experience within contact centres across industries, as well as describ…
 
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed with demand. Why not offer your chatbot service through your con…
 
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres. Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especiall…
 
Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and monetises users, design best practice and advice for those looking to do the same. In 2017 and 2018, when Amazon Alexa began rolling our in-skill purchasing (ISP), many thought that there'd be a gold rush…
 
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about: Cognigy and its history Democratising AI The need for market education The balance between technical c…
 
Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped around customer feedback can create the conditions and insights needed to build products and services that customers love. The exact same methodologies and practices can feed directly into your conver…
 
When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion. We chat to Nico Perony about how OTO.ai is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences. Married with conversational AI, bots can be more se…
 
When I was on the Voicebot podcast, Bret asked me whether we're going through a voice first winter. I said that I didn't think so, nor did I really care. There are opportunities to do good work and enhance people's lives regardless. However, there has been an undercurrent in pockets of the industry where some folks are becoming frustrated that voic…
 
In this episode of Kwela Book Chats the author of the riveting novel, The Fall shares details about her writing process, advice for budding writers, and other behind-the-scenes gems. In conversation with Jen Thorpe is her publisher, Carolyn Meads, who worked closely with her on the The Fall. Stick around until the end to hear the awesome book trail…
 
Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to use across any and all channels. From IVR, Alexa and Google Assistant to narrating videos and marketing materials and even voicing game characters. With just 50 lines of speech, you could have your ow…
 
Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it. You'll also learn tips and tricks that'll help you put together your approach to creating your own assistant, as well as how to understand and measure the business value voice assistants can bring. Mi…
 
Mermaid Fillet by Mia Arderne was one of the hottest debut novels to hit the South African literary scene in 2020. Stevlyn Vermeulen, editor at Kwela Books, sat down with her to hear more about her journey towards being a published writer, the things that inspired the book and her writing process.More about Mermaid Fillet: In an alternative Cape To…
 
Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google DialogFlow agent in the contact centre. We'll cover the drivers for doing it, the process he followed, the things he learned and advice for doing the same. Times…
 
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective? Lots o…
 
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