Welcome to the "Customer Experience (CX) Decoded Podcast," where we unravel the intricate world of customer experience, one episode at a time. Join us on this enlightening journey as we help wedding + service professionals decode the art and science of creating extraordinary customer interactions. In each episode, we delve into the strategies, insights, and stories behind remarkable customer experiences. Are you ready?
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Marketing Strategy for Wedding Professionals & Businesses: The Evolve Your Wedding Business Podcast
Heidi Thompson
Want to grow your wedding business to 6 figures and beyond without burning out? The Evolve Your Wedding Business Podcast is here to help. Hosted by best-selling author and wedding business strategist Heidi Thompson, this podcast is packed with actionable tips and strategies tailored to wedding professionals like you. Whether you’re a planner, photographer, officiant, or florist, you’ll discover how to attract your dream clients, book more weddings, and build a thriving business—without worki ...
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Secrets of the Wedding Industry with The Stylist Abroad
Secrets of the Wedding Industry with The Stylist Abroad
The wedding industry is a confusing, mysterious, wonderful but daunting conundrum of a world that many fumble through. How about not? Listen in as Ashley ( founder of The Stylist Abroad) dishes with other industry pros everything you wish you knew. Whether you are getting married, are a wedding pro, like weddings or just like spillin tea- we're here for it. Subscribe for all things sassy + authentic.
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The Global Cycling Network (GCN) is the largest online cycling channel in the world, bringing together a global community of road cyclists to celebrate everything that’s great about the world of cycling. Our videos bring fans compelling daily content including expert tutorials, techniques, training, racing, cutting-edge bike tech, unparalleled behind the scenes event coverage, humour, entertainment, and more. Presented by ex-pro riders, GCN offers a uniquely qualified insight into the world ...
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Welcome to Nayri Unveiled Podcast! My name is Nayri, also known as Wedding Fashion Expert! I have what I think is the best job ever! Making women feel beautiful and confident in the most important article of clothing they will ever wear! I'm here to guide you along the way leading up to your special day! Tune in every Wednesday at 8 am PST for new videos each week supporting you through various aspects, tips, and tricks to consider when it comes to wedding attire and logistics as you prepare ...
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Why So Many Wedding Pros Want To Quit Advertising On The Knot & WeddingWire (But Feel Stuck)
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10:34👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you frustrated with the results you’re getting from advertising on The Knot or WeddingWire? You’re not alone. Many wedding professionals are rethinking these platforms after realizing the cost of advertising on The Knot doesn’t always match the quality of leads t…
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669: Are Exhibition Races Good for Cycling? | GCN Show Ep. 669
33:18
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33:18This week on the GCN Show, we dive into the weird world of predetermined races—should fixed post-Tour criteriums be banished to the history books, or are they a bit of fun that should be celebrated? We discuss the origins of these races, share our own experiences, and debate the end-of-season ASO-run criteriums in Singapore and Japan. Plus, we've g…
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You Don’t Need to Finish Every Course to Grow Your Wedding Business
12:17
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12:17👉 Watch my free training to go from hustling for leads to getting steady bookings. You’re not alone. So many wedding pros feel stuck in “learning mode,” convinced they need to complete every course or certification before they can really make progress. But that belief is quietly keeping you from growing. In this episode, we’re talking about why fin…
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Wedding Industry Networking: How to Build Real Connections Without Burning Out with Oralia Aguirre
55:11
55:11
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55:11👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you tired of feeling like networking in the wedding industry is just another thing draining your time and energy? You’re not alone. So many wedding pros know they should be networking, but the constant meetups, endless DMs, and awkward introductions often lead to…
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667: Change Is Coming Are You Ready For It? | GCN SHOW 667
38:34
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38:34The cycling world is changing fast! This week, we dive into the big debates: should electric cargo bikes share your local cycle lanes, and are full-suspension gravel bikes the future? Plus, we catch up on all the latest pro cycling drama, including the surprise end to the Strava vs. Garmin lawsuit , the latest on team mergers and closures, and some…
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The 5 Second Website Rule For Getting More Wedding Inquiries
18:26
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18:26👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you getting plenty of website traffic but not enough wedding inquiries? You’re not alone. Most wedding pros think their website looks great, but if it’s not booking clients, there’s a problem and it usually comes down to how fast couples can tell whether you’re t…
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666: Pogačar Finally beaten… By GCN | GCN Show 666
38:13
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38:13The race we've all been waiting for finally happened: Tadej Pogačar took on GCN's very own "best climber" and lawyer, Andrew Feather, at the Pogi Challenge—we've got the full breakdown of how it went! Plus, we bring you all the news from the Gravel World Championships, a look at some fascinating new cycling tech and laws, and recap a huge milestone…
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665: Is This The End Of Strava? Strava Sues Garmin | GCN Show Ep. 665
42:10
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42:10Strava is suing Garmin, demanding they stop selling nearly all of their fitness and cycling products - a shocking move against their biggest long-term partner. We dive into this massive lawsuit, breaking down what Strava is claiming, what Garmin is asking for, and the real-world impact this corporate conflict could have on your riding and your favo…
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664: The UCI Have Unbanned Stuff! What’s Next? | GCN Show Ep. 664
36:56
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36:56The UCI has made some U-turns! This week, we dive into the rule reversal on handlebar width and the ban on time-trial helmets in road races - is it a positive step, or are they still not helping themselves? Plus, we celebrate Tadej Pogačar's historic season and discuss the surprising new full-suspension gravel bike from Trek. Finally, don't miss ou…
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Why Your Wedding Business Attracts Price-Shopping Couples (And How To Change It)
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17:13👉 Watch my free training to go from hustling for leads to getting steady bookings. Why does your wedding business keep attracting price-shopping couples? If you feel like everyone who inquires only cares about price, you’re not alone. Many wedding pros are stuck in a cycle of competing on price because their marketing unintentionally makes them loo…
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Getting Ghosted After Wedding Inquiries? Here’s Why.
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13:26👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you getting ghosted after wedding inquiries and wondering what went wrong? It is one of the most frustrating experiences for wedding professionals. You spend time replying quickly, sending information, and hoping for a response… only to hear silence. The truth is…
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Advertising on The Knot and WeddingWire: The Hidden Costs No One Talks About
27:06
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27:06👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you thinking about advertising on The Knot and WeddingWire but starting to wonder if it is really worth it? You are not alone. So many wedding pros jump into these platforms hoping for a steady stream of leads, only to find themselves frustrated, exhausted, and q…
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663: What Separates The Good From The Great? | GCN Show Ep. 663
31:32
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31:32Is being a champion just about power numbers and genetics, or is there more to it? We dive into what truly separates the best in the peloton from the rest, with insights from our time as professional cyclists. We also discuss the latest cycling news, from the insane valuation of Strava to the UCI's legal challenges, and share some of the best cycli…
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Real Wedding Submissions That Editors Love: Tips to Get Featured with Jainé Kershner
51:57
51:57
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51:57👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you struggling to get your real wedding submissions published? You’re not alone. So many wedding pros spend hours creating galleries and writing copy only to hear nothing back from editors. It feels frustrating, and you’re left wondering what editors really want …
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662: Why Are We Obsessed With Weight When It Doesn't Actually Matter? | GCN Show Ep. 662
40:35
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40:35In this episode of the GCN Show, we discuss the biggest topics in cycling this week. We dive into London's cycling chaos, the weight debate in professional cycling, and why Mathieu van der Poel's mountain bike dream didn't go as planned. Stick around to find out how you can win a pair of Elite Drive 2 carbon wheels! Ride with Dan 👉 https://www.zwif…
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How to Book More Weddings in 2026: What Every Wedding Pro Needs to Know
33:02
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33:02👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you wondering how to book more weddings in 2026? You’re not alone. Wedding pros everywhere are already thinking about what the next booking season will look like, and it is shaping up to be very different from the past. Couples are taking longer to book, they’re …
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661: Proof That Riding More And Riding Slower Gets You Faster | GCN Show Ep. 661
40:31
40:31
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40:31Geraint Thomas and Ellen van Dijk bow out of professional cycling, but their long careers are a testament to the benefits of consistent training. This week, we dive into new evidence that suggests long, easy rides are the key to success and check out the latest tech from Wahoo, plus we round up all the cycling news and a new world record attempt! W…
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660: Is Van Der Poel About To Crash And Burn? | GCN Show Ep. 660
42:37
42:37
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42:37Has Mathieu Van Der Poel bitten off more than he can chew? We dive into his quest to become a mountain bike world champion and whether he can succeed after a string of recent crashes. Plus, we've got the latest cycling news, a brand new giveaway, and your best hacks and bodges! Enter the Insta360 giveaway here 👉 https://gcn.eu/GCNInsta360Comp…
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659: 7 Things We Wish We’d Known About Cycling Sooner | GCN SHOW Ep. 659
34:41
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34:41Join Si and Conor as they reflect on their cycling careers and share what they wish they'd known from the very beginning. From training tips and maintenance tricks to the unwritten rules of the road, the GCN team is talking about the lessons learned over a lifetime on two wheels. You might be surprised by what they've discovered! 🧡 If the Zwift Rac…
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658: Does Cycling Have A Problem With Elitism And Snobbery? | GCN Show Ep. 658
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30:06Welcome to the GCN Show! This week, we issue another apology after viewers criticized our perceived snobbery in the last episode. We ask if cycling has a wider problem with being unfriendly and elitist, and if so, what can we do about it. We also have an update on the world of cycling, including a naked bike thief and cycle lanes that were ripped o…
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657: Are Pros Ruining Gravel For The Rest Of Us? | The GCN Show Ep. 657
35:52
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35:52Is gravel racing becoming too extreme? In this episode of the GCN Show, Si and Dan are debating whether the sport needs rules to protect it from itself, as some racers are pushing the boundaries with controversial bike setups. We also cover a MAJOR cycling transfer, new health benefits of cycling, and reveal the winner of our caption competition. P…
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Crafting Client Experiences That Turn Into Wedding Referrals With Lianne M. Feliciano
51:16
51:16
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51:16👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you wondering how to get more wedding clients without relying on ads or price cuts? The secret is simpler than you think. The way you craft your client experience directly impacts how many wedding referrals you receive. In this episode of the Evolve Your Wedding …
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Want a Calm, Consistent Booking Season in 2026? Now Is the Time to Act
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13:10👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you hoping 2026 will finally be the year your wedding business has a calm, consistent booking season instead of feeling like a rollercoaster? Right now is when the work that leads to those steady wedding bookings in 2026 actually happens. The truth is, if you wai…
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Why The Usual Wedding Marketing Advice Has Not Worked for You
9:29
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9:29👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you pouring time and energy into your wedding marketing but still struggling to get booked? You're not alone. So many wedding professionals follow the usual advice, post on social media, pay for wedding advertising, and still feel like they’re spinning their whee…
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656: Why My New Bike Is Dangerously Fast | The GCN Show Ep. 656
35:31
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35:31This week on The GCN Show, we're asking a serious question: are modern bikes TOO good? After a ride on his new superbike, Dan argues that the incredible speeds of today's bikes could be dangerous in the wrong hands. We debate whether you need to "pay your dues" before riding the best tech. Plus, we've got all the latest news, including the incredib…
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The Belief That’s Secretly Sabotaging Your Wedding Bookings
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13:26👉 Watch my free training to go from hustling for leads to getting steady bookings. It’s not just about pricing or response time. There’s a hidden belief that’s quietly sabotaging your wedding bookings and most wedding pros don’t even realize it’s there. In this episode, we’re digging into the real reason your inquiry process might be costing you cl…
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655: Tour de France Ratings Are Down. Should We Be Worried? | GCN Show Ep. 655
32:09
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32:09Welcome back to the GCN Show! This week, we're diving into the big story: new data shows that TV viewing figures for the Tour de France are in decline. We analyse the numbers, discuss the "Pogačar effect," and ask the crucial question: should we be worried about the future of the sport? PLUS! We've got a mind-blowing new double Everesting World Rec…
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Why You’re Still Not Booking Weddings Even Though You’re Doing Everything Right
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10:07👉 Watch my free training to go from hustling for leads to getting steady bookings. Why aren’t you getting wedding bookings even though you’re doing everything they say to do? You’re showing up on Instagram. You’re following the trends. You’re posting consistently. And yet... inquiries are slow. Bookings feel harder than ever. If you’ve found yourse…
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654: The One Record Tadej Pogačar Hasn't Broken | GCN Show Ep. 654
36:39
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36:39Welcome to the GCN Show! This week, we're asking a big question: Is there still one record that Tadej Pogačar can't break? We dive deep into his incredible climbing performance on Hautacam at the Tour de France and compare it to the legendary, controversial record set by Bjarne Riis back in 1996. We also discuss the difficult topic of doping in cyc…
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Why Booking Weddings Feels Harder in 2025 & What Is Actually Working Now
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10:23👉 Watch my free training to go from hustling for leads to getting steady bookings. Does booking weddings feel harder in 2025 than it used to? You’re not imagining it. I hear it all the time from wedding pros who are doing everything they’re supposed to be doing, showing up on social media, blogging, and networking but the inquiries just aren’t comi…
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653: Is The Tour de France Still The Ultimate Test Of Endurance? | GCN Show Ep. 653
35:41
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35:41This week, we're asking a controversial question: is the Tour de France still the ultimate test of human endurance? We dive into the history of the race, comparing the epic 14-hour stages of the past with the high-speed, high-intensity racing of today. We also have the latest news from the Giro d'Italia Women, including a controversial fine for rac…
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They Didn’t Ghost You. You Ghosted Them. Stop Sabotaging Your Wedding Bookings.
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13:33👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you losing wedding bookings and wondering why leads keep ghosting you? I hear this all the time from wedding pros who feel like they’re doing everything right. Couples inquire, maybe you reply with a pricing guide or a quick message, and then… crickets. But what …
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652: The Insane Speeds Of The Tour de France Are Mind Blowing | The GCN Show Ep. 652
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35:34Welcome to the GCN Show! This week, we're doing a deep dive into the truly mind-boggling speeds and power data from the chaotic opening stages of the Tour de France. Find out what it really takes to stay in the front echelon in the crosswinds, with average speeds hitting over 60 km/h on the flat! We also have the latest news from the Women's Giro d…
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Breaking Into the Luxury Wedding Market: How Nikisha King Raised Her Prices and Attracted Premium Clients
52:32
52:32
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52:32👉 Watch my free training to go from hustling for leads to getting steady bookings. Why is it so hard to break into the luxury wedding market? So many wedding pros dream of working high-end weddings but don’t know how to raise their prices or attract premium clients. You’re doing great work, but the jump to luxury feels out of reach. In today’s epis…
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The Next Decade Long Cycling Debate Is Here | GCN Show Ep. 651
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33:47🎥 Find the show and watch it on YouTube: GCN Show 651 Last week, at the world’s biggest cycling trade show (Eurobike!) we caught a glimpse at the future of bikes & cycling tech. Today, we're talking you through the trends we're seeing in cycling right now, some of which are scary! Plus, a bumper tech round up, the Moto GP rider taking on a pro bike…
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Behind On Your Goals? Build A Wedding Business Plan That Gets You Back On Track
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15:03👉 Watch my free training to go from hustling for leads to getting steady bookings. Falling behind on your wedding business goals? You're not the only one. It’s easy to start the year with a full head of steam and then lose momentum when client work, life, and overwhelm take over. But here’s the good news you can still turn things around. In this ep…
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Get A Free Bike Fit With This GCN Show | GCN Show Ep. 650
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31:54🎥 Find the show and watch it on YouTube: GCN Show 650 We've got an exclusive offer this week! Courtesy of MyVeloFit, it's a free bike fit all done from the comfort of your own home! Plus, we talk all about entry-level and premium bikes, a new groupset from Shimano, a drop-dead gorgeous new Orbea, and MUCH more! Get your bike fit thanks to MyVeloFit…
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How To Book More Weddings With A Seasonal Social Media Strategy With Nina Addeo
50:17
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50:17👉 Watch my free training to go from hustling for leads to getting steady bookings. Why does social media feel like such a grind and still not bring in bookings? So many wedding pros are stuck in the loop of “posting to post,” never really knowing what to say or whether it’s actually working. If you’ve ever stared at your Instagram wondering what to…
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You're Barred! Is This New UCI Rule Discriminatory? | GCN Show Ep. 649
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40:12🎥 Find the show and watch it on YouTube: GCN Show 649 The UCI have just banned a LOAD of tech and made some sweeping changes to their rules on equipment that's got quite a few people angry...Si Richardson & Dan Lloyd dive in. Plus, we’ve got tech news with six brand new groupsets, some new wheels, the newly crowned elite national road champion who …
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Wedding Vendor Marketing ADHD: Why You Keep Avoiding Your To-Do List (And What to Do Instead)
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17:31👉 Watch my free training to go from hustling for leads to getting steady bookings. Do you ever sit down to work on your wedding marketing and suddenly find yourself deep-cleaning your fridge, scrolling social, or chasing a dozen half-finished tasks instead? You’re not lazy and you’re not broken. You’re experiencing what I like to call Wedding Vendo…
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How Does GCN Make Money? | GCN Show Ep. 648
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34:55🎥 Find the show and watch it on YouTube: GCN Show 648 Participate in our survey for the chance to win a Wahoo head unit! 👉 https://gcn.eu/census_eng How does GCN work? How do we make money? Today we talk about how we're able to make the content that we make, and most importantly, why we work the way we do. Plus, we've got some exciting new tech, ra…
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Inside Look: How Wedding Pros in The Wedding Business Collective Are Using AI
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19:00👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you curious about how AI for wedding pros actually works in real life? I’m not talking about vague marketing hype or tech jargon. I’m talking about real wedding professionals using AI to save time, clarify their message, and book more of the right clients. In thi…
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How Do Unbound Records Keep Getting Smashed? | GCN Show Ep. 647
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44:26🎥 Find the show and watch it on YouTube: GCN Show 647 Speeds at Unbound have gone up by a whopping 35% in just 10 years. How?! We didn’t know, so we asked two-time Unbound winner, Ted King, what’s changed & whether the spirit of gravel is officially dead. Plus, we've got someone going after Mark Beaumont's round-the-world record, a teenage sensatio…
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What to Expect as a New Bridal Stylist Working in a Bridal Store
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10:58This week, we are talking about a subscriber-requested topic on things to expect when working in a bridal store! If you have any additional questions, please drop me a comment below!! For daily content,t follow @weddingfashionexpert on Instagram! www.weddingfashionexpert.com www.lovellabridal.com FOLLOW @WEDDINGFASHIONEXPERT ON SOCIAL: Instagram & …
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What Happens After the Wedding Inquiry? How to Book More Clients with Better Follow Up with Kaitlyn Blair
45:29
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45:29👉 Watch my free training to go from hustling for leads to getting steady bookings. Why are so many wedding inquiries ending in silence? You’re getting inquiries, you’re replying, and sometimes you’re even following up. But still, they ghost. I hear this all the time from wedding pros who feel like they’re doing everything right and still not bookin…
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We Need To Talk About Ar**hole Cyclists | GCN Show Ep. 646
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32:13🎥 Find the show and watch it on YouTube: GCN Show 646 We need to talk about cyclists behaving badly... It’s not a subject we like talking about or are taking lightly, but we think it’s important. Si Richardson & Dan Lloyd delve into what's happened in terms of bad cyclist behaviour and discuss what can be done about it. Plus, we've got a new rankin…
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Should You Buy a Wedding Dress that is Classic or Trendy?
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7:15This week, we are talking about what to consider when it comes to shopping and purchasing your wedding dress. Should you opt for something classic & timeless or go for something that is trending? Giving you my advice and things to consider while you're dress shopping and determining which way you'd like to go! For daily content, follow @weddingfash…
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Is Your Wedding Marketing Making Your Business Forgettable?
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14:11👉 Watch my free training to go from hustling for leads to getting steady bookings. Are you pouring time into your wedding marketing only to wonder why it’s not converting? Why your website visitors don’t stick around? Why inquiries ghost or never turn into bookings? You’re not alone and it’s probably not your pricing or your portfolio. It’s your me…
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The Shocking TRUTH About Tariffs and Wedding Fashion
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15:24This week, we are discussing tariffs and how they are impacting your wedding dress & accessory pricing and purchases! Giving you my tips and things to consider as you begin and finalize the search for your wedding dress and wedding day look! For daily content, follow @weddingfashionexpert on Instagram! www.weddingfashionexpert.com www.lovellabridal…
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Wedding PR Made Simple: How to Get Quoted, Published, and Book More Clients with Meghan Ely
50:09
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50:09👉 Watch my free training to go from hustling for leads to getting steady bookings. Want more credibility and dream clients without burning yourself out trying to market everywhere? Wedding PR might be exactly what you are missing. In this episode, I am joined by Meghan Ely of OFD Consulting, one of the leading experts in wedding PR. We are diving i…
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