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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share th…
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US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for connection and recognition met in appropriate ways at work? And how does this impact the overall performance of the organization? I dug into these questions and more with Logan Mallory. Toda…
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Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and every...everything? That's what life is like for the cruise industry, where crew and customers live together for weeks in the middle of the ocean. And it's why my guest today, Paul Rutter, helps land-bas…
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Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing - and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today, I talk with Kat Kennan about trauma-informed marketing and how we can rethink the way we p…
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My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in Clinical Informatics, an accomplished speaker, and one of the top voices on AI-a…
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I've often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve a pain or provide a benefit to an audience who needs it. Today, we talk to one such start-up entrepreneur, Shizu Okusa, the Founder and CEO of wellness company Apothékary. Today, Shizu shares…
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Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+% of a company’s payroll annually. Most employees will seek out workplaces that support mental health in the future, showing the importance of these benefits in employee retention. Today, I ch…
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We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO and author of Cracking The Leadership Code: Three Secrets to Building Strong Leaders about the common leadership assumptions that can get people into trouble, the obstacles we face in how to…
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Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or they work for you? Today, I am delighted to share my conversation with leadership coach, speaker, and best-sellin…
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Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from difficulties; toughness.” Clearly, we need to embrace resilience as human beings. In a chaotic,…
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Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn't have to be so heavy-handed! Today, Jeannie Gainsburg shares why, as a cisgender woman, she became a strong ally. We tackle how to get over the heaviness and blame of allyship and focus on having conversations with an open heart. We discuss pronouns a…
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Leaders, listen up: Have you ever heard the improv maxim, "Yes, and….?" In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or societal conversation. Let me explain… To access the episode transcript, please click on t…
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"You're so needy" - We say that like it's an insult sometimes, but yes, yes you are needy. Because you're human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given day to accommodate them, we are doomed to burn out and be more unproductive than we ever thought poss…
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How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, jus…
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When you think about your company's DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can't be trusted, will not deliver value, or won't show up. And you would be wrong. Today, Trent Griffin-Braaf shares his story, breaks apart negative stereotyp…
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Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have lost the bigger vision of how technology can improve our lives. That's why today, I'm speaking with Dr. Cori Lathan, a techno-optimist who believes technology can be used to build empathy and…
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Welcome the final Hot Take of 2023! In this final Hot Take of the year, I'll share a bit about how to find joy in what can feel like a dark, bleak time in the world and what empathy calls us to be for others. And I share an anecdote from my 9-year-old son that prompted me to think about how some leaders are being a bit lazy when it comes to reaping…
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How does trauma impact the workplace and organizational performance? If you're a human being, then yes, trauma impacts you and your team. Trauma doesn't care whether you're at work or not. Everyone experiences trauma differently in their brain and body. The solution is to create a safe and trusting environment for leaders to get curious about their…
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A military historian walks into a company and transforms their customer engagement strategy to increase revenue and retention. While this might sound like the start of a very strange joke, it's a true story. When searching for frameworks on how to better engage your customers with empathy, look no further than my guest today, John Southard. Backed …
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Parenting has so many parallels with team leadership and after today's episode, you'll be better equipped to raise healthy, emotionally connected kids AND be a stronger leader that enables your team to collaborate and perform more effectively. Today, my guest parenting coach Sarah R. Moore shares insights from her new book Peaceful Discipline: Stor…
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Your customer is the lifeblood of your company. We hear this over and over again. Yet, companies don't do a great job of crafting a customer experience that actually meets our needs, values our time, and helps us achieve our goals. Customer experience is all the rage - why do so many companies get it wrong? Today, Aransas Savas and I discuss the my…
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The reports are in. Unless you've been living under a rock, you are hearing more and and more about how having an attitude of gratitude enhances our lives - and our performance. In this November Hot Take episode, Maria shares about how embracing gratitude will not only strengthen your empathy, but how it can help you to improve your life. To access…
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When we think of making big asks that will catalyze us into a new role, more funding, or higher pay, we tend to ask small for fear of hearing a dreaded NO. But today's guest, Dia Bondi, explains the role empathy plays in making big asks - and why you actually want to reframe the value of getting a YES by actively seeking out the NO so you can achie…
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Much of the AI you hear about these days is about large language models trained to look for commonalities and best next guesses. This causes a lot of fear around how AI will be abused - Will the bots take over? Are the inputs unbiased and accurate? Will my teenager cheat on his school essay? But we can take a more thoughtful and opportunistic view …
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Leaders are crunched right now. Many are valiantly trying to adopt empathetic and Compassionate Leadership models to adapt to what employees on the market demand new models of leadership that are more human, but some still struggle to balance that with making tough business decisions, setting boundaries, and achieving high-performance standards - s…
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You may not know this, but you possess a superpower. One that helps you connect and engage with almost anyone and become a stronger leader, create a thriving culture and build business value. And the great news is, this superpower is innate to us as humans. But sometimes, for some of us, well, the power atrophies - but it can intentionally be stren…
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If you've been with me a minute, you know that leadership paradigms are changing. Yet it's causing an unspoken crisis for male leaders in particular. Being empathetic and showing vulnerability are not consistent with how men have been socialized or how many women leaders were advised to lead. But that ain't gonna fly anymore in today's market or wi…
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1- Old School leadership thinking claims that work is work and personal is personal and never the two shall meet. However, how many of your friends resulted from work relationships? How much more joyful is the work when you know friends have your back? How much more engaged are you? After all, you often see coworkers more often in a given week than…
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There is a lot of talk about how creativity and collaboration "should" be done these days. Some say processes are stifling. Others say you have to all be in the same office to collaborate effectively. Today's conversation will offer you a different take on how collaboration can actually lead to the most creative solutions on the planet. Today, I sp…
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People often confuse empathy and kindness so I spend many a keynote or leadership training session debunking the myths of empathy. My guest today, Marly Q Casanova, or Marly Q as she is known, is “Miami’s Top Kindness Influencer” whose talks and events have inspired thousands of people of all ages to be more kind to themselves, each other, and the …
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Athletes & legendary coaches from sport are often cited by leaders to motivate, inspire, & pull together as a team. But how many leaders actually practice & use the skills these high-achievers leverage to be successful? In today's sports landscape, coaches who have embraced emotional intelligent approaches are scoring points & building dynasties. A…
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When I say "team-building" or corporate training, do you say….ugh! Maybe you imagine sitting in a windowless conference room, or enduring an interminable video call that takes you away from the pile of work you need to get done - without offering anything of lasting value? There's a better way. And yes, it involves empathy as the key ingredient for…
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We are not tied to harmful business and workplace practices. In fact, history shows us that we, as humans, work to improve things over time - look at laws against child labor, unsafe working conditions, and safety and truth in advertising regulations. Yes, capitalism and business have been rooted in toxic and inequitable practices for a long time b…
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What do collaboration and empathy look like when lives and liberty are on the line, not just workplace culture? Today, you're going to hear what happens when people come together across cultures to support each other - amidst a backdrop of World War, racism, fear, and segregation in 1940s America. Janice Munemitsu shares her family's inspiring stor…
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Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the…
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We are too often sleepwalking through our lives. Rushing from here to there, where people we come in close contact with become mere extras in the screenplay of our day. But what if you could take some time and find a way to connect with someone over a shared joy, or frustration, or cool coffee drink - or gaudy pink flamingo earrings? What if you co…
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A beloved economy. Doesn't that just sound like an economic ecosystem you want to be part of? Well, it can be. There are organizations out there who have innovated HOW they do work and broken out of business as usual - to stellar results. And the great news is that everyone can contribute to practicing a beloved economy - reorienting how we work to…
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Want to save the world - & build a healthy profitable business? You can. My guest today, Lindsay LaShell, and I talked about everything purpose & profit! What is a marketing activist, how impact organizations can better leverage marketing to achieve goals, where folks go wrong when leveraging social media, & the marketing lies that detract all of u…
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In this special episode, I deconstruct Ted Lasso's cultural impact and golden lessons on leadership and empathy with one of my favorite people, Elisa Camahort Page.You may recall her from a past episode - she is a leadership and business expert, as well as a devoted empathy and pop culture fan, like myself - and we both enjoy finding lessons to app…
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Leading with your heart might be a scary phrase to some old-school leaders out there. But my guest today knows a thing or two about leading a fast-paced, successful company - without sacrificing human connection. Claude Silver believes showing up with heart and humanity is the key to unlocking greatness in people. Today, she shares her incredible p…
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In 2021, Gallup found that unprecedented numbers of young people identify as LGBTQ+. Why should you as a leader or hiring manager care? Basically, Gen Z is the queerest, most gender-diverse generation - and they are under attack on a daily basis which distracts them mentally and emotionally from innovating, delivering, and contributing their vast t…
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Everyone talks about disruption. Disrupting the status quo, the industry, the way we do things with their cool new product or service. But how about we disrupt leadership? How about we learn to embrace failure, build connection, and establish trust as the keys to success? My guest today, author, mentor, and CEO Colin Hunter shares why leaders need …
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To unleash the potential of all employees in your organization, you need to create an environment where they feel safe enough to offer new ideas, speak up about risks, and bring their unique perspectives. If your culture lacks psychological safety, you could be missing out on opportunities or running headfirst into costly and avoidable risks. Today…
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So much of our inability to connect in the workplace comes down to creating an Us vs. Them mentality when it comes to different generations. Research shows that we have five generations all coexisting in the workplace - so we need to sort this out. Such misunderstandings turn off our empathy and cause us to underperform, feel resentful, or blame ot…
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Is your organization guilty of checkbox diversity? You know, "Let's hire one person from a marginalized group and call it a day on our DEIB efforts?" Today's show explores how to avoid checkbox diversity and leaving out important groups in DEIB strategy to create a meaningful inclusive culture that transforms mindsets, boosts business performance, …
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It's 2023 - we had a major global pandemic, geopolitical upheaval, and market ups and downs. So how are we doing when it comes to making the workplace more empathetic and adapting to everything that's hit us? For 8 years, Businessolver, a leader in benefits technology has conducted their State of Workplace Empathy Report. This report has come to be…
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OK, real talk. I have taken a bit of heat over the years for trying to make a business case for empathy. When some folks saw my TEDx talk about how to trick leaders into being empathetic by showing them the benefits to the bottom line, they bristled. "How can you convince people to embrace empathy for selfish reasons?! That's not compassionate at a…
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As leaders, we are tasked with "motivating" others. And empathy plays a role in that - in understanding what motivates others and hopefully, tying that to the goal you are trying to accomplish. But this is still a very ego-centric way of managing others. Making them "do what we want them to do" which my guest today tells us will never work. Today's…
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Words matter. As a brand storyteller, I have emphasized this in my work with clients. They can be used to provoke or unite us. To inspire or anger us. They can be used as peacemakers or weapons. You can just turn on the news or listen to political talking points to see this in action. In our highly charged politicized world, and the challenge of ev…
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Divorce. Losing a family member to addiction. The end of a friendship. Empty nesting. Even the loss many of us felt during the Pandemic. These are all examples of ambiguous grief. Today's guest is Stephanie Sarazin, a writer, researcher, and experiential expert in ambiguous grief. We talk about what ambiguous grief is and how it's different from gr…
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