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The Smooth Operator Podcast is one operator's take on business, personal life and entrepreneurship. The average business owner's professional and personal lives are so closely intertwined that they must pay attention to the little details that separate them from the average. Hey my Name is Alyson Caffrey... I sit (and have sat) in the COO seat for several six and seven-figure businesses. Follow along with me while we dive into what separates average business owners from the amazing ones and ...
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The Lean Out Your Business Podcast is dedicated to helping you accelerate business growth, simplify in order to scale, and lean out and do less to achieve more. Join International Lean Business Consultant, Business Coach, and Serial Entrepreneur Crista Grasso to discover the proven systems and strategies that provide more value to your clients, more profits for your business, and give you back more time in your day.
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The Ops Authority

Natalie Gingrich

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You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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Marketing & online business advice from two moms making it work. Listen in each week as business besties Michelle Pontvert & Olivia Radcliffe talk about the realities of running successful online businesses around little kids. We regularly invite guest experts to talk about topics from SEO and social media marketing to productivity and mindset to help you grow a profitable and family-friendly business. marketinglikeamother.substack.com
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Join Brad Ebenhoeh, CEO and Partner/Co-Founder of the Outsourced Accounting firm, Accountfully as he discusses how accounting can transform a business. Brad chats with founders, industry innovators, and entrepreneurs about how they go from concept, to execution, to success while sharing the fun stories of wins and lessons learned along the way. Each episode closes with one business do, and one don't; two takeaways summarizing the years of hard work, wins, and misses into advice you can apply ...
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Former cause marketing agency owner turned Trauma-Informed Leadership Coach and Conscious Leadership Consultant, Kelly Campbell hosted THRIVE: Your Agency Resource, a video podcast for creative and tech leaders interested in the intersection of conscious leadership and agency growth. Sponsored by E2M Solutions.
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Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines …
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Ever feel like you're the only one who can do certain things in your business? This can keep you trapped in the day to day and keep your business from running like a well-oiled machine. What if you could shift that by systematizing your operations and building a knowledge base? In this episode of the Lean Out Your Business podcast, I sit down with …
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How do you manage to avoid the "revenue roller coaster” in your business and what strategies have you found to be most effective for both immediate and future growth? As we enter the last 3 months of the year and come out of summer, you may be looking to generate some short-term cash flow to make up for slower summer revenue or to hit your financia…
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On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of …
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Ever find yourself so focused on marketing and growth that your backend operations and ability to keep up falls apart... or putting so much focus on running efficient operations that your sales pipeline ends up empty? Balancing how much you focus on marketing and operations can be tricky. Ignoring one for the other could spell disaster and lead to …
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In this episode of Marketing Like a Mother, co-host Michelle Pontvert sits down with Emilie Nutley, a money coach specializing in helping female business owners manage their finances with confidence. Emilie shares her journey from financial struggle to becoming a money coach, highlighting the importance of separating personal and business finances.…
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Are you making the most of your right-hand person in your business? Your right-hand person isn’t just a support role; they’re your strategic partner, crucial for bringing your business vision to life. Think of them as the bridge between where you are now and where you want your business to go. But how do you find the right fit person? And once you …
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This week on Marketing Like a Mother, Olivia is talking with automation and funnel strategist Elizabeth Neumann. Elizabeth Neumann is a funnel strategist and tech automation specialist who assists businesses in developing effective tech and automation strategies. By helping clients get unstuck and addressing tech issues, Elizabeth enables them to i…
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In this special Q&A episode of Marketing Like a Mother, Michelle interviews Olivia about her brand new book, Hold My Juice Box. Olivia shares her journey of finally taking the leap to write the book, despite a chaotic period in her life. They discuss the inspiration behind the book, which is tailored for moms with businesses, addressing the mindset…
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Want to set up your business for massive success as we transition from Summer into Fall? I'm seeing many businesses in different states right now - some riding a high, others slowing down and trying to figure out how to pick things back up. Whichever state you're in, it's an interesting time to reflect and really think intentionally about what you …
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We're taking a break over the summer and bringing you our Homerun Rerun series with some of our favorite episodes from the podcast. We hope you enjoy!! This week on the Marketing Like a Mother podcast, Olivia is talking with the CEO of Operations Agency and the Founder of Master Maternity Leave, Alyson Caffrey. Alyson created a system for mompreneu…
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Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that yo…
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Are you truly aligned with your purpose or just going through the motions in your business? There is a big difference between leading a business that feels fully aligned and one that doesn't. An aligned business feels light and freeing, while a misaligned one feels heavy and frustrating. So how do you get into alignment? In this episode of the Lean…
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We're taking a break over the summer and bringing you our Homerun Rerun series with some of our favorite episodes from the podcast. We hope you enjoy!! Cat Griffin joins host Michelle Pontvert on the "Marketing Like a Mother" podcast. Cat shares her journey of accidentally entering the business world and her love for organizing events. She discusse…
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Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transfo…
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What was the catalyst for starting your business? Did you find yourself having to learn a tough lesson or overcome something yourself that you are now passionate about helping others with? As entrepreneurs, we often share what we most needed to learn ourselves to get to where we are today. But there is a myth that once we've mastered something, we …
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We're taking a break over the summer and bringing you our Homerun Rerun series with some of our favorite episodes from the podcast. We hope you enjoy!! Adriana Keefe, a Human Design Coach and motivational speaker, shares her journey of finding her purpose and teaching high-achieving women how to create harmony in life and business. Human design is …
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How can you overcome limiting beliefs and gain the confidence to land big B2B contracts? What specific strategies can consultants use to build relationships and trust within a large corporation to secure bigger deals? What steps are involved in determining and implementing value-based pricing? In this exciting episode, I sit down with Laura Khalil,…
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We're taking a break over the summer and bringing you our Homerun Rerun series with some of our favorite episodes from the podcast. We hope you enjoy!! This week on Marketing Like a Mother, Michelle is chatting with multi-offer online business strategist, Elizabeth Goddard. Lizzy is a UK-based educator for entrepreneurs and the creator of The Profi…
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Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the impo…
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What steps can you take to better understand your client's current challenges and constraints? How can businesses leverage AI to support their clients better and streamline their operations? As you shift your business to adapt to market changes, are you also shifting how you support your clients to achieve successful results? As buying behaviors ch…
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We're taking a break over the summer and bringing you our Homerun Rerun series with some of our favorite episodes from the podcast. We hope you enjoy!! Cheryl Woodhouse, founder of Tactile Design Co., shares her expertise in building authentic relationships and sustainable business practices. She emphasizes the importance of putting people first in…
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On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awarene…
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Do you sometimes wonder if your marketing efforts are worth the time and money you're investing? It's common to question whether our strategies are hitting the mark or just burning through resources. In this episode, I am joined by marketing expert Iris Goldfeder, to dive deep into effective marketing strategies that actually work, especially durin…
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Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what…
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How can businesses ensure they are scaling the right aspects of their operations rather than just amplifying existing problems? Why is it crucial to reduce uncertainty before scaling a product or service? And what are some effective ways to create and implement systems and processes before scaling? In this episode, I explore an important topic: wha…
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Are you finding it tough to sell your high-ticket offers? Let’s simplify the process together! In this episode, I sit down with business and sales strategist Jeannie Spiro to explore effective strategies for women entrepreneurs aiming to boost their revenue. Jeannie shares her journey of mastering copywriting and building a strong relationship with…
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Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares…
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I love asking my guests the question, "How do you work smarter, not harder, and keep things lean in your business?" And I always love their responses! In this special episode, we have rounded up all the answers my guests have given to this answer so far this year. Even though a lot of the answers tend to be in the same categories, everyone has a di…
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Why do you think sharing personal experiences can be so impactful for both the writer and the reader? What are some strategies authors can use to make their book content timeless and continually engaging? In this inspiring episode I sit down with the incredible Amy Collette, a writing coach, Author, Speaker, and a crystal-clear voice for intentiona…
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On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, an…
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Did you grow up or start your career being rewarded or recognized for a being a hard worker? Most entrepreneurs have. It's that drive, determination, and willingness to do the hard things that enabled us to turn our passion, idea, or opportunity into a business. But what if it's the same thing that's causing us to overwork, burn ourselves out, or s…
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This week on the Marketing Like a Mother podcast, we're answering your (and our!) questions about closing our joint business. In the episode, we're chatting about: - Our decision process for ending our joint business - Reflecting on the positive experiences and our strong partnership - How communication and understanding played a role in our busine…
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Do you know what your business problem really is? Most visionary CEOs assume their growth issues are marketing-related, but the root cause often lies in operations. On this week's episode, Gwen Bortner and I uncover how getting to the heart of your actual problem can be a game-changer in business growth. Gwen Bortner is the founder of Everyday Effe…
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This week on Marketing Like a Mother, we have some big news... We're closing our joint business BUT we're still friends and will definitely be keeping this podcast going. In this episode, we talk about: - Why we decided to close our joint business - How we came to this decision and how we're navigating closing the joint business while keeping our s…
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Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies …
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Have you ever evaluated how scalable your current business model is? Or if your business suddenly experienced a 10x increase in clients, what would break down? The backbone of scaling in a sustainable way without overworking and burning out is a scalable business model and offer suite, but many businesses have ceilings and constraints in place that…
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This week on Marketing Like a Mother, Olivia is talking with Avril Anderson a fellow mompreneur who is sharing her journey as an entrepreneur and offering her signature strategies to streamline your systems for more time & energy! In this episode, we talk about: - Avril's entrepreneurial journey: starting in 2015, facing challenges while raising he…
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How do you define a "disruptor," and how does this definition resonate with your understanding or experience in your industry? What are some reasons a business owner might resist the idea of being a disruptor? How can they overcome this resistance? In this engaging episode of the Lean Out Your Business podcast, I welcomes Jennifer Frye, CEO of Appr…
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This week on Marketing Like a Mother, Michelle is chatting with course creator and curriculum design expert Vix Meldrew. Vix shares her journey from being a teacher to becoming an online educator and mentor, and how she discovered her passion for helping fellow entrepreneurs improve their teaching skills. In this episode we talk about: - How Vix tr…
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Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessi…
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Have you ever considered what happens to your data and intellectual property when you enter it into an AI tool? Or how your clients may be using AI with your proprietary data from your courses or programs? AI is an incredible tool but it's important to understand how to protect your intellectual property and ensure your contracts reflect this new r…
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This week on Marketing Like a Mother, we're chatting about setting & sticking your goals and boundaries as a business owner. Because sometimes it's hardest to stay accountable to your own goals, right?! In this episode we talk about: - Importance of self-accountability and setting boundaries - Challenges of staying motivated and overcoming procrast…
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In this episode, I sit down with Anna Felix, a leading money strategist with a background in education and linguistic intelligence. We dive deep into the intricacies of financial planning and tax strategies, especially in the context of retirement and entrepreneurship. Anna analyzes the benefits of structuring retirement savings to be flexible and …
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This week on Marketing Like a Mother, Michelle sits down with Customer Journey & Buyer Experience expert Stacey Cole to deep dive into creating compelling experiences for your customers. In this episode, we talk about: - The need to align the customer journey with business goals - Crafting high-end experiences for your audience - Post-purchase expe…
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As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing spec…
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Are you finding AI helpful or distracting in your business? No matter how helpful and time-saving AI (or any tool and technology) can be, it can also run the risk of becoming a bright shiny object and distraction without the right intentionality and strategic focus. So, how do we leverage AI in a meaningful way that allows us to become more efficie…
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This week on Marketing Like a Mother, Olivia is chatting with Willie Whittle - our first-ever Dadpreneur on the podcast! Willie Whittle, a single dad, podcast host, and entrepreneur, shares his journey of becoming a widowed father and his commitment to helping his five children reach their goals. In this episode we're talking about: - Balancing wor…
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Gretchen Rubin is a NYTimes best selling author and one of today’s most influential and thought-provoking observers of happiness and human nature. In this Chat episode, she shares the details of her journey from law clerk of Sandra Day O'Connor to her current role as author, podcast host, App creator and more. Learn how she transitioned to life as …
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Why is it important to customize sales messaging for different audiences? What are the key elements of a high-converting sales message, and how should these elements be adapted when dealing with diverse customer personas? In this insightful episode I am joined by sales coach Justine Beauregard to dive deep into the art of authentic sales and crafti…
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