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Veterinary Viewfinder Podcast

Dr. Ernie Ward & Beckie Mossor, RVT

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Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.
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Medical mistakes happen in veterinary practice, but who pays the price? This week on the Veterinary Viewfinder, we discuss the tough topic of financial accountability in veterinary practice. From malpractice and negligence to honest mistakes and simple errors, we unpack the ethical and financial considerations that determine who pays the bill. View…
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The news is full of new offerings for services for dogs, cats, and other animals. This week on the Veterinary Viewfinder, we address the frequent requests for advice on pet services from our clients, friends, and family. What could possibly go wrong? Turns out a lot. Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the turbulence a luxury …
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In this episode of The Veterinary Viewfinder, we dive into the recent legislative change in Florida, where Governor Ron DeSantis signed Senate Bill 382, exempting the Board of Veterinary Medicine from continuing education requirements. Co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss the implications of this decision, how it could impac…
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🎙️🐾 Welcome back to the Veterinary Viewfinder! For nearly eight years, we've fearlessly tackled the toughest topics in veterinary medicine every single week. This week, we're diving back into the wild world of social media, where controversy is always just a click away. But here's the twist – we're exploring the fine line between being a “social me…
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This week's discussion delves into a tough yet all-too-common veterinary practice scenario. How do you respond as a licensed veterinary professional when asked to train someone to perform tasks they lack the necessary licenses or credentials for? As healthcare professionals, we often silently grapple with such dilemmas in our clinical settings. Joi…
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Choosing the perfect summer read can be challenging for busy veterinary professionals. As vacation season approaches, we’re excited to share some top book recommendations tailored for the Viewfinders. Whether you’re lounging by the pool or taking a well-deserved break, our recommendations have something for everyone.Join hosts Dr. Ernie Ward and Be…
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A tough topic you'll encounter at some point in your veterinary career is some sort of recall. These recalls and worries can be about medications, pet foods, and pet accessories, encompassing a wide gamut of products and services we recommend to the pet-owning public, and suddenly, somebody says there's a problem. This week, we want to discuss what…
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What happens if you find out that one of your colleagues is on OnlyFans? This week, we want to talk about the exciting world of online entrepreneurship and what you should do or how you should handle all the little questions we have if you find out that one of your teammates is on the Internet in a very intimate way. The Veterinary Viewfinder is th…
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For the past 7.5 years, the Veterinary Viewfinder has strived to tackle the toughest topics in veterinary medicine each week. This week, we're revisiting one of our favorite tough topics: money. Lately, social media seems abuzz with folks complaining about the high cost of veterinary care. This week, we want to dive a little deeper into some of the…
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A tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients. This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, o…
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A tough topic that every veterinary professional will confront at some time in their career is a disagreement with a pet parent over how they are doing something regarding care. This difference can be about diet, anti-vaxxing, or a whole host of other things that can potentially put their pet at risk. It can also be different philosophically, ideol…
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A lack of appropriate feedback leads to failure. You need to give your team at least three types of feedback to succeed. This week, we discuss the three types of feedback you should give - and receive - to excel in veterinary medicine.Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the topic of feedback in the veterinary workplace. Dr. War…
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Veterinary technician programs have expanded in remarkable ways over the past decade, and there's a push towards getting a four-year degree, with even more advanced degrees on the horizon. This week, we're speaking with the interim Director of Appalachian State University's Veterinary Technology B.S. Program, Jennifer Serling CVT RVT VTES BVSc, to …
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Working in a veterinary clinic can pose many hazards. This week, we want to discuss some of the common workplace risks of veterinary practice and why we want you to stop doing them because they are putting you at risk. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle five major areas of personal risk in veterinary clinics: radiology, animal…
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Have we forgotten how to behave in the clinic these days? This week, we want to discuss generational differences and how we can help improve each other's manners and etiquette when dealing with clients and co-workers. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of dealing with four generations of different communication…
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What happens when one veterinary clinic's personnel is rude or short with another? We're talking about when you call for records, they are not happy about it - and let you know how they feel! This week, we are talking about the benefits and risks of informing another clinic of the behavior of their staff. And what about giving clients medical recor…
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This week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT!Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a wo…
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Is your break area always a mess? Whose responsibility is it to clean it? And what about coffee? Do you pay? Or does your boss? This week, we discuss a multitude of messes that can occur in the common areas of a veterinary clinic. We also debate who should be on the hook for that special brand of coffee and tea that you like and more bread rook dil…
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Happy Valentine’s Day, Viewfinders! This holiday, we want to share what we love most about the veterinary profession!In this special Valentine’s Day 2024 podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, reveal the most beloved aspects of working as veterinary professionals. Hey, we can buy ourselves flowers! And we can hold our own hand, …
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Workplace violence. Natural disasters. Fires and floods. These stories dominate the news. This week, we discuss whether or not most veterinary clinics are really prepared in the event of an active shooter, power failure, or other emergencies. Viewfinders, this is a critical conversation.Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, discuss thei…
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This week, we're proud to introduce you to an extraordinary veterinary technician, Sam Geiling, CVT. Sam has just been named the National Association of Veterinary Technicians in America (NAVTA) Technician of the Year! Viewfinders, her journey is exceptional and sure to inspire!Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk to Sam Geiling, …
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Are you overwhelmed by Slack, Teams, Groups, and Text work messages? Do you feel guilty when responding to a workplace thread late? Ever judge a teammate for not responding to a message? If so, welcome to the new world of 24/7/365 work messages!In this week’s podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of some …
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Training requires struggle and even failure at times. But how do we apply this principle when training veterinary medical personnel? In this podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, delve into the importance of letting veterinary clinic employees struggle in order to improve. Our duo explores the concept of fostering growth throug…
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What happens when you promote a staff member to a new position or role and it doesn’t work out? What if the staff members want to return to their previous positions? How do we successfully expand our team members’ roles, responsibilities, and duties and “promote from within?” Viewfinders, we’ve got a lot to discuss in this episode!Hosts Dr. Ernie W…
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Happy New Year, Viewfinders! On January 1, 2024, the first fully VCPR-compliant remote diagnosis and written prescription in the state of California was performed. But is it too little too late? Will veterinary telemedicine be leapfrogged by AI-assisted telemedicine and beyond? This is one episode you'll want to share with your colleagues!Hosts Dr.…
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