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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Real conversations and practical advice for everyday leaders. Sit across the table from one of the foremost experts in leadership and business. In his simple and approachable style, Pat tackles every topic related to the world of work (and some that aren’t). From culture to teamwork to building world-class organizations, Pat brings his wisdom, humor, and insight together to provide actionable advice for leaders everywhere. For more on Pat and the Table Group, visit https://www.tablegroup.com
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Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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The modern business landscape is constantly evolving, presenting unprecedented challenges for leaders. The Built for Change podcast, hosted by journalist Elise Hu and technologist Josh Klein, explores these challenges and how leaders can adapt to thrive in this environment. Through insightful conversations with industry thought leaders, the podcast explores innovative approaches to meeting customer needs, the relationship between employee well-being and company success, and the role of techn ...
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Ecommerce Conversations is the long-running weekly podcast from Practical Ecommerce, hosted by ecommerce entrepreneur Eric Bandholz. •• Listen in as Eric interviews in-the-trenches founders and executives who address the essentials of launching, growing, and sustaining an online business. Hear their successes, mistakes, and plans — addressing customer acquisition, web traffic, marketing tactics, on-site conversion, shipping, favorite tools, funding, obstacles, and much more. •• New episodes ...
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Competing on Amazon and retail media requires you to effectively harness the growing amount of data and capabilities made available by the retail platforms. Intentwise Connect, hosted by Intentwise CEO Sreenath Reddy and Intentwise Customer Success/Product Evangelist Jason Chan, aims to share know-how and best practices through in-depth conversations with experts in advertising, marketing, sales, and more.
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Business Chop guests bring relevance, excitement and solutions to the entrepreneurial journey. They speak of its challenges and rewards. Whether you are a startup, just earned your first $10,000 or $100,000 or your first $1 million or preparing for a merger and acquisition, exit or succession plan, marketing, our conversations inspire and empower. Business professionals chop it up with tips, hacks, resources, stories of success and how they rise daily to the challenge of entrepreneurship. Le ...
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NEW EPISODES EVERY TUESDAY, SUBSCRIBE FOR UNBEATABLE ECOM RECON – Explore the world of ecommerce entrepreneurship with a focus on the Shopify platform. Each episode features interviews with successful ecommerce entrepreneurs & experts sharing their experiences building businesses. Join host Kurt Elster and his guests as they share their stories and learn from each other's successes and challenges.
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk ...
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Welcome to Shift Happens where we host unfiltered conversations with leaders who not only conquered the 'oh shift' moments, but turned them into success. Ready for shocking, yet true stories from those who navigated the tech trenches, just like you? Then tune in, get inspired, and let’s make shift happen!
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The OpsStars Podcast is your go-to resource for Revenue Operations insights and strategies. Join us as we bring together RevOps professionals from marketing, sales, and customer success operations to share ideas, discuss best practices, and explore cutting-edge revenue growth techniques. Expect candid conversations with top OpsStars in the field, giving you the knowledge and inspiration needed to enhance the buyer experience, drive organizational growth, and excel in your career. Discover th ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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Pulse, presented by Intuji, is your go-to podcast for insights into the ever-evolving business landscape. We dive deep into how modern businesses can harness strategy, data, commerce, and technology to enhance their brand and customer experience and scale effectively. From the finer points of user experience (UX) and user interface (UI) design to the nitty-gritty of web development, software engineering, and DevOps, we cover many topics. But we don't stop there. Our discussions extend to cut ...
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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A podcast for community financial institution bankers looking for informational, unbiased, and candid conversations and discussions on an array of banking topics.
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Cue the Next Leader is a series of conversations designed to share a common journey to help automotive leaders go further, faster. Go beyond what your team is achieving today with valuable lessons from other managers and owners in our industry. “We study the successes of others deeply, so that together we rise.” – Danny Zaslavsky. For more information on VINCUE, go to https://vincue.com/customer-wins/
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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Welcome to a transformational journey with your host Kelley Beveridge! Have you tasted success but still feel that something's missing? Are you striving for that elusive 'next level' but finding yourself stuck in the hustle? I've been there too. Join me, a seasoned global entrepreneur and personal development enthusiast, as I dive into the shared challenges of high achievers. Together, we'll unravel the secrets to overcoming barriers, mastering consistency, and achieving fulfillment. Tune in ...
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Conversations with Thought Leaders and Newsmakers in the Supply Chain & Logistics Industry
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Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours. Tune into the Zoho CRM Podcast for insightful conversations with customers and industry experts who share their stories, ideas, and pro-tips on sales and management. Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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Welcome to 'How I Built My Small Business,' where I delve into unfiltered conversations with small business owners, revealing their humble beginnings, challenges, and game-changing advice. This podcast is a labor of love, aiming to inspire and empower small business enthusiasts and anyone curious to know the original spark of entrepreneurs' ideas, hints into how much revenue small business owners make, their profit margins, specific strategies used to grow, challenges faced, major wins, and ...
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Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. Alongside Stacy's insights, you’ll hear her discuss ...
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This podcast, created and hosted by Antonio T. Smith, Jr. and includes frequent guest host Deaunna M. Mitchell, COO of the The ATS Jr Companies, is designed to help you develop an excellent attitude, enhance your self-esteem, develop your creative genius, set and achieve goals, harness your mind's power, and explain the elements of personal growth. In addition, this podcast dissects, observes, and gives pratical guidance to the critical success factors such as writing skills, public speaking ...
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CEO and Conversations With Achievers podcast host Robert White pioneered personal transformational growth in the U.S.A and Asia. He is a Speaker, Trainer, Author, and Consultant. A college dropout who went on to found and lead two high-impact experiential learning companies with over one million graduates.
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The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.
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This is Customer Conversations - a series where ANZ customers share their unique stories of partnerships, success, challenges and what can be learnt along the way.
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AdLeaks is the #1 Online Digital Marketing community built for members to get answers to any questions related to digital marketing and growing your business online. The latest tactics and strategies that are working for the worlds biggest & baddest marketers.
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Customer Success Conversations are a series of podcasts where the founder of CustomerSuccessManager.com, Adam Joseph is joined by executives from all levels who discuss what it takes to succeed, the challenges they have overcome and emerging trends within Customer Success.
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Pragmatism in Practice addresses the challenges facing today’s digital leaders and gives practical approaches to overcoming them. We have candid conversations with a range of inspiring change-makers who share stories of becoming a modern digital business. 334660
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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
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This is The Jake Dunlap Show - where we talk to celebrities, thought, and industry leaders to discover their journey to success. The best way to learn is to live, life experience equals business experience. I am VERY excited that you have joined us. This show is like no other- you might laugh and cry, but you’ll definitely leave inspired and gain a whole new level of insight into the people you follow, love and admire.
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Company growing pains are necessary and vital for success. Listen to Company Leaders explain how they've grown, with your host, Alysha Dominico, CEO & Co-Founder of Tangible Words.
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Learn how to create extra income by building an online business. Each week, on the How to Sell Online podcast, experienced business owner, eCommerce coach, and founder of the 0-100K System Alison J. Prince, helps teach you how you can start, launch and grow your own online business, overcome the excuses that get in your way and find the financial freedom you desire by adding value to other people's lives with the products you sell. This podcast features coaching sessions, her own experiences ...
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Stories of people doing business and life well. We explore what it means and what it takes to do business and life well. I’m your host, Peter Wilson. If you’re like me, you’re intrigued by stories of common people who have achieved uncommon success in business and life. Join me as I interview fascinating people about how they got started, their successes and failures, their habits and routines, and what inspires them.
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Join serial entrepreneur KP Reddy for conversations and discussions around innovation, technology trends, and AI for startup founders, innovation catalysts & investors focused on the built environment (and beyond!)
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The Conversations with Leaders podcast, brought to you by AWS (Amazon Web Services), features peer-to-peer conversations between business executives on innovating for growth, building resiliency, and shaping the future of their organizations. Learn more at AWS Executive Insights and follow us on LinkedIn. For video versions of these and other conversations, subscribe to our YouTube playlist.
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Data Science Leaders: The premiere podcast for executives tackling the world’s most important challenges with the power of machine learning and artificial intelligence. Join host, Dr. Kjell Carlsson, for Season 2 as we interview pioneering data science leaders and industry watchers to unearth the secrets to driving transformative business outcomes—and avoiding a myriad of pitfalls—with the latest ML & AI technologies. Our conversations are full of real stories, breakthrough strategies, and u ...
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Accelerating Efficient Customer Conversions
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🌟 Before we begin, a special highlight: Dive into the transformative world of "Re-Segregation: Volume I: The Power Matrix. A Masterplan for Black Group Economics and Wealth Creation" by Antonio T. Smith Jr. This pivotal book is a call to action for economic empowerment and wealth creation in the Black community. 🔑 Why This Book? It offers an innova…
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226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein
27:24
27:24
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Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadership to Talroo’s team of Customer Success Analysts who have both revenue and customer service responsi…
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Driving Success: JC Fawcett on Building Washington's Top Driving School
36:47
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Peter's guest is JC Fawcett, President of Defensive Driving School, the largest driving school in Washington State. In this episode JC details the foundational narrative of his business, from acquiring a faltering driving school to navigating complex challenges and regulatory landscapes to foster growth and stability. This discussion delves into JC…
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Elevating Team Engagement and Productivity: Insights from Sean Francis
12:40
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1
Future-Proof Sales & Revenue: The Art of "Moonshots" for Exponential Growth
18:33
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In this episode, Jake dives into the concept of "moonshots" in sales, equating them to ambitious goals that push the boundaries of innovation and resource allocation. Jake discusses the importance of creating a culture that welcomes new ideas and periodic reviews to challenge and optimize current sales methodologies. Through real-world examples and…
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Three Lists in Three Years: How Il Canale Uses Yelp to Fuel Growth and Inspire Change
28:18
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Alessandro Farruggio and his family, owners of Il Canale in Washington D.C., are experts in the pizza business. Since Alessandro’s father immigrated from Italy in the 1970s, the family has been serving authentic Italian recipes in the D.C. area. Their delicious food, consistent customer engagement, and knack for adaptability has earned them recogni…
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Ep 218 Is your website an outdated relic or your best salesperson? Kipp and Kieran dive into the future role of websites in an AI-driven marketing world. Learn more on if the traditional website still holds its value, the blending of AI into customer service, and the essential strategies for keeping your site relevant in a rapidly changing digital …
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Antonio's Million Dollar Business System
2:40:11
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🌟 Before we begin, a special highlight: Dive into the transformative world of "Re-Segregation: Volume I: The Power Matrix. A Masterplan for Black Group Economics and Wealth Creation" by Antonio T. Smith Jr. This pivotal book is a call to action for economic empowerment and wealth creation in the Black community. 🔑 Why This Book? It offers an innova…
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1
Introduction to the Federal Trade Commission (FTC)
1:38:45
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Overview of the FTC: history, mission, and authority Understanding the role of the FTC in regulating marketing and advertising practices Importance of FTC compliance for businesses and marketersBy Marty Marion
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E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM
50:20
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Today on the show we have Rob Kaminski and Anthony Pierri, the partners of Fletch PMM. In this episode, Rob and Anthony share their journey in establishing Fletch PMM, a specialized firm helping early-stage B2B SaaS startups refine their website homepages. They delve into the pivotal role of a company’s homepage in positioning and messaging, crucia…
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Use AI for Stunning (fast and cheap) Product Images: Insights from Salma Aboukar
39:14
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In this exciting episode, we dive into the world of AI-generated imagery with the incredibly creative Salma Aboukar, founder of CREATE. Salma shares her journey from e-commerce to becoming a pioneer in AI-driven creative production, revealing how she harnesses tools like MidJourney, Stable Diffusion, and GPT to transform product photography. Key Ta…
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Which bubbles are you a part of? This week, Pat and the team discuss the existence and implications of 'bubbles' as they relate to industries, expertise, and technology. Register for Industry Webinars: https://tinyurl.com/IndustryWebinars To listen to the Working Genius Podcast: https://www.workinggenius.com/podcast Related Episodes: https://tinyur…
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🌟 Before we begin, a special highlight: Dive into the transformative world of "Re-Segregation: Volume I: The Power Matrix. A Masterplan for Black Group Economics and Wealth Creation" by Antonio T. Smith Jr. This pivotal book is a call to action for economic empowerment and wealth creation in the Black community. 🔑 Why This Book? It offers an innova…
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1
228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
26:12
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Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”. He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023. Qu…
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From Distraction to Deep Focus: Overcoming the Chaos of Modern Life with Bryan Bowman
39:37
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Feeling like your to-do list is a mile long, but somehow the hours slip away without much to show for it? You're not alone. Today, Bryan Bowman and I dive deep into the world of distractions—those sneaky time thieves that keep us from accomplishing our goals. We're sharing personal stories, breakthrough strategies, and some surprising tips that hav…
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KP Reddy Unpacked: Startup Dreams & Family Life
26:39
26:39
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In today's episode, we're reminded that the entrepreneurial path is not just about ambition and achievement, but the delicate balance with family life. KP pulls back the curtain on the emotional toll of chasing a dream, offering a lifeline of advice from his book "Everything You Know About Startups Is Wrong" to fellow founders and their partners sa…
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Brian Dutt - Empowering 10,000+ Creators (Everyday People) at BEEROLL.IO
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Brian Dutt, in the heart of New York City, talks with us about what it's like starting and growing a video creation platform and app. Brian is the founder CEO of BeeRoll, a tech platform that empowers leading brands to weave authentic stories through user -generated content. For nearly a decade, Brian worked in the corporate world as an analyst exe…
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What if the simple act of asking your customers the right questions could transform your e-commerce store? From segmenting audiences to personalizing product recommendations, guest Chanti Zak shows how quizzes can do more than just engage—they can drive sales and deepen connections. Join us as we uncover the hidden power of quizzes in the digital m…
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Thriving With ADHD: Insights from Successful Entrepreneur, Author & Speaker Kari Berridge
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Do you have ADHD as an entrepreneur and what are your obstacles and what are your benefits? How do you choose to thrive? Check out this episode with Kari Berridge to hear a great perspective and advice on how to utilize your ADHD to your advantage in business, as well as how to have better awareness, understanding, and a growth mindset around this …
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Data & Advocacy: The Secret Weapon of RevOps & Customer Marketing with Irwin Hipsman, Former Customer Marketing Director, Forrester and Founder of Repetitos
35:01
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In this episode of the OpsStars podcast, Irwin Hipsman, Former Customer Marketing Director, Forrester and Founder of Repetitos, joins Don Otvos to explore the expanding role of customer marketing, which requires a closer relationship to RevOps and customer data to succeed. They discuss the importance of maintaining a clean and accurate customer dat…
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Everything You Need To Know To Grow A Startup In 2024 w/ Jason Lemkin
52:57
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Ep. 217 Are marketing budgets going to go up? Is product marketing a waste of time? Kipp and Kieran with guest Jason Lemkin (CEO of SaaStr) dive into brand marketing. Learn more on leveraging AI and product-led growth for market dominance, the critical impact of early results in a sales cycle for gauging success, and the nuanced art of aligning mar…
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The Art of Ecommerce Tech Stack Optimization
32:59
32:59
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Dive into an engaging discussion with Chloe Thomas on Customers Who Click, where she shares her two-decade journey in ecommerce and the art of continuous optimization. Chloe emphasizes the power of a well-curated tech stack and the need for a holistic approach to business improvement. Whether it's marketing strategies, operational policies, or tech…
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Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI
27:18
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Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclusive work environment. Su…
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From Founding AE to VP: Conor Dragomanovich's rise at Productboard
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Open AI's Conor Dragomanovich shares his personal sales career growth story at Productboard, where he went from founding AE to VP of Commercial Sales in only 5 years. As a two-time founding AE, Conor Dragomanovich knows all about what it takes to start and build a successful sales team. On today's episode, Conor and Alex chat about Productboard's e…
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127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
31:21
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Are you struggling to turn satisfied customers into brand loyalists? Discover how to shift from merely impressing to creating customer obsession in this episode of Doing CX Right. Join host Stacy Sherman and guest Jon Picoult as they reveal how crafting standout experiences can accelerate ROI growth. They explain innovative ways to build emotional …
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From OG to Gen-Z Digital Marketing to Mental Wealth with Emanuel Rose
21:21
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Audrey "Tech Diva" Wiggins introduces Emanuel Rose, a global thought leader in digital marketing and lead generation. Emanuel discusses the importance of being comfortable in front of the camera and sharing authentic content to engage Gen Z, emphasizing the need for social media presence. He recommends using platforms like Restream for podcasting a…
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Tune in and listen to our new special episode Customer Success Playbook Anthem Rock 1. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitter - @CS_Playbook You can find Kevin at: Metzgerbusiness.com - Kevin's person web site Kevin Metzger on Linked In. You can find Ro…
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Amid Downturn, Ecommerce Investor Perseveres
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The post-Covid ecommerce hangover has hit Roman Khan. He launched his first direct-to-consumer brand in 2013, acquired others, and in 2021 founded Peak 21, an aggregator with equity investors. The outlook was good. Fast forward to 2024, and many ecommerce companies are struggling. Mergers and acquisitions have cratered. Yet Khan perseveres. His tea…
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Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know
24:39
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Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This transformed Qlik's approach to customer success and significantly amplified customer engagement and satisfaction through innovative digital touchpoints. Key Highlights:…
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1
Dominating Conversations to Success
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🌟 Before we begin, a special highlight: Dive into the transformative world of "Re-Segregation: Volume I: The Power Matrix. A Masterplan for Black Group Economics and Wealth Creation" by Antonio T. Smith Jr. This pivotal book is a call to action for economic empowerment and wealth creation in the Black community. 🔑 Why This Book? It offers an innova…
…
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1
54. How AI is Reshaping Distributor Operations and Boosting Sales | Mike Marks
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With its ability to analyze vast amounts of data and identify important trends and patterns, to allow the most informed decisions and personalize the customer experience, artificial intelligence has the potential to transform the entire B2B sales process, making it more efficient and effective, leading to increased sales and profits. Innovation gre…
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1
Keeping Pace in an AI & Customer-Centric World
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It's here!! "The Innovative Seller" has officially hit the shelves. In this episode, Jake celebrates the much-anticipated release of the book by diving into the crucial role of AI and customer-centric strategies in redefining sales. He underscores the transformative impact of AI on sales processes, from enhancing rep efficiency to reimagining strat…
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The IT organization is evolving. The only frontier which has been sort of not touched for the last 40 years has been the network. The thought of hitting reset is daunting, but sometimes, it's exactly what's needed to push forward. This ethos is at the heart of this Shift Happens episode with Sri, Co-Founder and Chief Development Officer of Nile. Tu…
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Tea and Milk Owner Expands Both His Business and Customer Horizons
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Tea and Milk owner Mathew Wong has gone to great lengths to create the best bubble tea possible, traveling as far as Japan to research and source his tea. He uses only the highest quality ingredients in all of his products, but found that they weren’t always popular with customers, who had grown used to inferior ingredients. In order to expand, Won…
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SEO Is Dead… 5 Ways To Save Your Business In 2024
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Ep. 216 Is Google search traffic in decline? Kipp and Kieran dive into the possible replacements for Google search and what you can do if you rely on Google. Learn more on navigating post-SEO marketing strategies, leveraging B2B creators, and adapting to the AI revolution that's rewriting the rules of digital traffic and content creation. Mentions …
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🌟 Before we begin, a special highlight: Dive into the transformative world of "Re-Segregation: Volume I: The Power Matrix. A Masterplan for Black Group Economics and Wealth Creation" by Antonio T. Smith Jr. This pivotal book is a call to action for economic empowerment and wealth creation in the Black community. 🔑 Why This Book? It offers an innova…
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Please don't actually smell your customers. This week, Pat, Cody, and Beau discuss why being in close proximity to customers and clients is necessary if we want our products and services to hit the mark. The Working Genius Assessment for Students: https://www.workinggenius.com/students To listen to the Working Genius Podcast: https://www.workinggen…
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Unlocking the Disruptive Potential of Generative AI: A VC Perspective
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GenAI is evolving at a breakneck pace, matched only by the startups that are looking to commercialize it. So what better way to understand the latest GenAI trends than to ask a venture capitalist specializing in AI? In this episode, we speak with James Cham, partner at Bloomberg Beta, about the state of GenAI – where it is delivering value today – …
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E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL
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Today on the show we have Céline Daley, the VP of Customer at DeepL. In this episode, Céline shares her unique insights into embracing a generalist mindset and the role of flexibility in navigating tech careers. With a background that spans from marketing to customer success, and from startups to global companies, Céline's journey showcases the pow…
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How B2B Buying Behaviour Is Evolving with Chris Walker - Pulse Episode #3
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In the third episode of Pulse, Julian Wallis sits down with Chris Walker, the trailblazer behind Pasetto and Refined Labs. With his deep dive into the evolution of B2B buying behaviours, Chris unpacks how digital advancements have reshaped how businesses connect with their customers. He emphasizes the shift towards more informed and self-directed b…
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Customer Success Playbook Season 2 Episode 11- LinkedIn Topics
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In the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon and Kevin Metzger, delved into crucial strategies for enhancing customer success metrics, leveraging LinkedIn insights, and understanding the multifaceted aspects of leadership and data-driven decision-making. The …
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